Greenaway Residential East Grinstead reviews

★★★★★ 5/5

Google

I am delighted to write this review for Michael, who recently helped me and my girlfriend to secure a property and guided us through the referencing process. Michael was incredibly helpful, kind, and hard-working, consistently going the extra mile to assist and ensure a successful outcome. It comes as no surprise that he has been promoted to manager. In the past few weeks, we have dealt with many letting agents, and it has not always been a pleasant experience. However, Michael stands out as a stellar example of fantastic customer service. He is not only kind but also smart and innovative, willing to make a few extra calls to get things done. Darren, the owner, made an excellent decision in promoting him, as Michael creates a positive atmosphere for the entire office. Carlos, who also works there, is very kind and helpful as well. Unlike many other agents on the same street, there is no attitude or patronizing behavior from either of them. The property rental market in East Grinstead is tough, but with Michael, you are in safe hands. He could easily train the rest of the town on how to conduct business professionally. Thank you very much for your professionalism. It’s evident that you have helped many other tenants and have received excellent reviews for your work.

A customer · 25 July 2024

★★★★★ 1/5

Google

Back in 2024 I attempted to purchase a property this agency was marketing. An offer was made and accepted by the vendor . After 14 weeks into the process he decided to pull out of the process. It was only now that the branch manager Michael Whitfield informed me that the seller had done this 4 times before to other people. Had I been informed of this at the outset I would not have made an offer.He also told me that they would not act on his behalf again to protect any prospective buyers. I took him at his word. You can imagine my surprise when I see the same property recently listed on their website. I did try and contact the managing director Darren Greenaway for an explanation but he failed to ring me back. Finally a quote from his website “ My beliefs are always to have integrity, tell the truth and always look after the customer “ I hope in the future they abide by this. Update. I have been asked by the branch manager to remove this post but I refused because it was an honest review. He has now disputed my account of events and facts so l have been left with no choice but to enclose a copy of an email sent to me to back up my original post. I can see they have come back and tried to edit their initial response some hours after originally posting it I wonder why.

Paul · 10 February 2026

★★★★★ 5/5

Google

I don’t generally leave reviews but was very pleased with the support I received from Michael, Carlos and Harry in letting our property. We had some bumps in the road but they remained focused on getting the property let. I would be happy to recommend them to others.

Christopher · 19 September 2026

★★★★★ 5/5

Google

Michael and his team are incredibly personable and professional. Michael kept me up to date and assured through every stage of a long and tricky sale and I would recommend him to anyone selling in the area. Many thanks Michael and Team!

Gemma · 16 October 2025

★★★★★ 5/5

Google

I feel compelled to take time away from wading through unpacking boxes (we completed on our sale and purchase only 2 days ago) to write about the amazing experience I've had with Greenaway Residential in East Grinstead. Crucially, Michael and Carlos have not only worked tirelessly to achieve a sale but their communication has been second to none, and furthermore, they take time to build a genuine relationship with their clients. Michael even came round at 7pm on the night before we moved to collect a door key for the new vendors to save me having to drive to them on completion day. If you're looking for an Estate Agency who cares, who have your best interests at heart, and one that doesn't charge you through the nose to do an awesome job, then Greenaway are the ones for you. Thank you so much guys 😊 Back to the unpacking........📦📦📦😂 Sylvie xx

Sylvie · 10 January 2026

★★★★★ 5/5

Google

Michael was brilliant securing us a sale, keeping our buyer sweet when the onward chain was holding things up, and then keeping us in the loop whilst chasing solicitors! He was always very responsive despite us asking a lot of him!

Darryl · 1 October 2025

★★★★★ 4/5

Google

Michael arranged the rental of our property when we relocated abroad. Michael was extremely helpful during this stressful period in our lives. He was calm, efficient, professional, reassuring and always available. Communication was excellent. The whole process ended up being quite smooth for which we are very grateful. When there was a hiccup on the property management side, Greenways took my concerns seriously and handled the matter efficiently and resolved it quickly and to my complete satisfaction. Thank you Greenaway Residential.

Claire · 22 March 2024

★★★★★ 5/5

Google

Absolutely amazing and helpful and I would recommend to anyone. Michael was just fantastic and help us to go through a process of buying our first home from the beginning to the end. It was a hard and stressful road due to our not very good conveyancer who made it difficult for all of us but Michael with his experience was the person who help us a lot and made it happened. Very nice, very helpful and very experience and if we will ever need an estate agency again we will get back to Greenaway Residential Estate Agents& Letting Agents East Grinsted for sure. I would recommend it for everyone. Big Thank you for all your help and effort😊

MAGDALENA · 22 March 2024

★★★★★ 5/5

Google

Very friendly knowledge and helpful agents. They made everything run smoothly during what is a very stressful time. Cannot reccomend them enough, if you live in East Grinstead I would definitely suggest using them to sell.

Tom · 9 October 2026

★★★★★ 5/5

Google

Micheal and his team in East Grinstead have sold many of the properties in a retirement development that I manage . They are the most honest, reliable and generous team of Estate Agents that I have ever worked with. They actually care about people of an older age group that are downsizing and get to know them personally. Every Christmas and on special occasions that we have with our residents they generously donate wine and beverages to make the events more special. But what really is surprising and makes them extra special is the enormous charitable work they do at Christmas. They buy and package hundreds of hampers (which includes whole turkeys, vegetables and treats) for those less fortunate and in need, in the local area. Quite simply 'nice people to do business with'.

Natasha · 24 October 2023

★★★★★ 5/5

Google

Greenaway has recently sold my flat. Due to the buyers conveyancer the process took longer than expected. However throughout the whole process Michael at Greenaway was on top of the process and was constantly pushing the the other side to get a move on. I cannot praise Michael and the team enough. At all times they were efficient and professional.

Michel · 10 October 2024

★★★★★ 5/5

Google

Michael acted for us when we sold our father’s flat in a retirement home. The process was fraught with unforeseen and difficult obstacles and Michael was brilliant throughout. He sought out solutions and chased up answers where I’m sure others would have given up. His communication was excellent at all times. He was doggedly determined to see the sale through for us and he delivered. An excellent agent who goes above and beyond. Can’t recommend highly enough!

Carol · 24 October 2023

★★★★★ 5/5

Google

Very happy with Greenaway Residential. The sale of our leasehold flat was a very lengthy job. The freeholder was extremely difficult to deal with, charged exorbitant prices, kept on putting up obstacle after obstacle. Michael and Carlos of Greenaway Residential did absolutely everything possible to get this through despite the problems. I am very thankful for their service, their perseverance and keeping their doors open at all time for us. They even waived their fees because of what we had gone through. I highly recommend them! Anne-Marie Sonneveld

Anne-Marie · 10 September 2025

★★★★★ 5/5

Google

Michael was great and was able to help sell our house with minimal fuss within a few weeks of listing. Although we ended up selling at slightly under asking price (largely due to the market), the process was good and relatively straightforward. I'd 100% use them again although it would only be because of Michael. I also love the fact that they have a charitable arm and it swung my decision away from Mayhews.

Alan · 24 October 2023

★★★★★ 5/5

Google

Id give 5 more stars if that was possible.Excellant service,great availability,help and advice . Many Thanks Michael and Carlos

Golden · 10 December 2025

★★★★★ 5/5

Google

Great experience from start to finish. Really professional and a pleasure to deal with. Michael and the team were great and allways happy to help and answered any queries in a polite and professional manner. The whole process was made smoothe and efficient and took the stress out of selling our home. Highly recommend.

Paul · 10 October 2024

★★★★★ 5/5

Google

There are some Estate Agents that stand out from the rest and this is one of them. Throughout this long process Michael who is now the manager has been the most patient, polite person. You helped me get through some difficult times and i thank you so much for your support. Keep up the good work Michael and team your doing a great job.

Doreen · 22 March 2024

★★★★★ 5/5

Google

We purchased both our new home via Greenaways and used them to sell our existing property. We found them very professional and Michael, in particular, went beyond the call of duty. It is nearly 40 years since we purchased our previous home and Michael played an invaluable role in answering our questions about today's house buying and selling process and in acting as a middleman between us and the other parties in the transactions. He was also very generous with his time in providing access to the property we have now purchased, so that family members could view it and so we could take measurements for refurbishment work. Our experience of using Greenaways was very favourable and we have no hesitation in recommending them. Marion & Frank

Marion · 24 October 2022

★★★★★ 5/5

Google

Michael helped me with the purchase of a property for my Mum’s move. He was always so helpful and went beyond the average estate agent with his help and time providing perfect advice. I am incredibly grateful for his professionalism and support.

Lisa · 10 May 2026

★★★★★ 5/5

Google

I can not thank the team enough! They made my move a much smoother experience and made certain that I was happy even asking for another viewing of my now new house- last minute request was honoured and the staff bent over backwards to make sure my move went smoothly. I was informed over and over, that if I needed ANYTHING they would be there to advise! I would call the team before contacting my solicitor, with queries as they made me feel welcome. Well done! I even had a follow up email , congratulating me on my purchase of new home. Thank you you so very much- a bespoke service, where the team actually care! Vicky

Victoria · 3 April 2025

★★★★★ 5/5

Facebook

I am delighted to write this review for Michael, who recently helped me secure a property and guided me through the referencing process. Michael was incredibly helpful, kind, and hard-working, consistently going the extra mile to assist and ensure a successful outcome. It comes as no surprise that he has been promoted to manager. In the past few weeks, I have dealt with many letting agents, and it has not always been a pleasant experience. However, Michael stands out as a stellar example of fantastic customer service. He is not only kind but also smart and innovative, willing to make a few extra calls to get things done. Darren, the owner, made an excellent decision in promoting him, as Michael creates a positive atmosphere for the entire office. Carlos, who also works there, is very kind and helpful as well. Unlike many other agents on the same street, there is no attitude or patronizing behavior from either of them. The property rental market in East Grinstead is tough, but with Michael, you are in safe hands. He could easily train the rest of the town on how to conduct business professionally. This is the second review I have written for Michael; the first was almost four years ago. Thank you very much for your professionalism. It’s evident that you have helped many other tenants and have received excellent reviews for your work.

Kasia · 17 July 2024

★★★★★ 5/5

Google

We have had a really great and friendly experience with the team at Greenaway especially Chris. My girlfriend and I recently moved into a rented property in East Grinstead and although we’ve come across a few problems (no fault of Greenaway’s) Chris has always been on the other end of the phone. Even over the Christmas period when he was supposed to be on holiday he worked tirelessly to resolve the issuers we occurred, for that we are forever grateful. I cannot recommend this company enough, they are a great team and always going the extra mile.PositiveResponsiveness, Quality, Professionalism

Max · 24 October 2021

★★★★★ 5/5

Google

Five stars for Greenaway Residential! The team is proactive, professional, and friendly. It’s refreshing to work with an agency that operates with such integrity. They really do go the extra mile for their clients. If you’re looking for a smooth move, look no further.

Monn · 10 February 2026

★★★★★ 5/5

Google

Without the help of Darren, Michael & the team our sale would not have completed. Their diligent and relentless work with our buyers and solicitors ensured all parties received what they required every step of the way. It’s not often you see an estate agent open until 7pm each day and this gave us plenty of opportunity each evening to discuss the progress of our sale outside of work hours. There was nothing that was too much trouble for the team and at the final stages of the sale we were receiving daily updates from them. I would highly recommend Greenaway to anyone looking for a pain free move.

Neal · 24 October 2020