Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have just bought a house through Greenaway Residential (we actually complete today) and Michael has been absolutely amazing throughout the whole process. He’s put up with my multiple viewings with every family member and their dog 😆 and has only been a phone call away if we had any questions. A few little bumps but we’ve actually managed to complete in just under 2 months and Michael has kept it as smooth as he possibly could. I couldn’t recommend anyone else to buy through. Thank you ☺️
Katie · 19 September 2026
Agent replied · 10 October 2026
Dear Katie
Congratulations on the purchase of your new home. Thank you ever so much for your glowing review. We are so delighted to hear that your experience with Greenaway Residential Estate Agents, and particularly with Michael, has been so positive. It is our utmost priority to ensure a smooth and pleasant journey for our clients, and we are thrilled that we could assist you in completing your purchase in such a timely manner.
Michael will be particularly pleased to know that his efforts and dedication have been appreciated. We understand that buying a house is a significant milestone, and we are honoured to have been a part of your journey. Should you have any further questions or require assistance in the future, please do not hesitate to reach out.
Thank you once again for your kind words and recommendation. We wish you all the best in your new home. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleI had a fantastic experience with Greenaway Estate Agency in East Grinstead, particularly with Michael.
Michael was absolutely amazing throughout the whole process. He was very attentive, professional, and always communicated clearly and promptly. He was incredibly supportive and went the extra mile to make sure everything was handled smoothly and that I felt supported. It’s clear that Michael genuinely cares about providing excellent customer service, and his dedication made a real difference to my experience.
I would highly recommend Greenaway Estate Agency.
Thank you Michael, Carlos and Harry for all your hard work and support!
Viktorija · 10 September 2026
Agent replied · 10 October 2026
Dear Viktorija
On behalf of everyone at Greenaway Residential Estate Agents, I would like to extend our sincerest gratitude for your glowing review.
We are absolutely thrilled to hear about your positive experience with us, particularly with Michael. It is always our aim to provide exceptional service, and it is gratifying to know that Michael's attentiveness, professionalism, and dedication made a meaningful impact on your journey with us.
Your kind words about our team's hard work and support are incredibly appreciated. We are delighted to have been able to assist you and will certainly pass on your thanks to Michael, Carlos, and Harry.
Thank you once again for your recommendation. We look forward to serving you or anyone you might refer to us in the future. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleWe have had a really positive experience right from the word go.
On meeting Michael for the appraisal I had every faith in what Greenaway offered as an estate agent and they didnt let us down.
Every care was taken into our situation with selling my Dad's property.
I had a good feeling on the offset and
Michael did exactly what he promised and got the house sold and completed within 2 months!! Totally thrilled about that.
We had trouble with our buyers solicitor being so lazy but Michael persisted and fought our corner and got the job done!!
All the staff are friendly, approachable and professional and I wouldn't even consider using any other agent now for future purchases or sale.
It appears being a small business (2 branches) they definitely care about what they do and their clients needs. Nothing is too much trouble and we were kept updated at all times with our progress in our sale.
I have dealt with bigger agencies before and wasn't impressed what so ever.
Michael and Carlos were outstanding and I would give more stars if I could.
Thank you for making the whole experience as stress free as possible and at times going above and beyond to get us completed in amazing time.
For ever grateful.
Louise and Bill.
L · 10 September 2026
Agent replied · 10 October 2026
Dear Louise and Bill,
Thank you ever so much for your glowing review. We are absolutely delighted to hear about your positive experience with Greenaway Residential Estate Agents from the very beginning. Michael and the entire team strive to provide exceptional service, and it is heartening to know that our efforts have made a significant impact during the sale of your father's property.
We understand how crucial it is to handle each situation with the utmost care and attention, and we are thrilled that Michael was able to fulfil his promises and achieve a successful sale within such a commendable timeframe. Your kind words about our team's persistence and dedication, especially in overcoming challenges with the buyer's solicitor, truly mean a lot to us.
As a small business, we pride ourselves on offering a personalised and client-focused service, and it is wonderful to hear that this approach resonated with you. We are grateful for your trust and confidence, and it is an honour to be your preferred choice for future property transactions.
Thank you once again for your generous praise and for recognising the efforts of Michael and Carlos. We are forever grateful for your support and look forward to assisting you with any future needs. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleIf you’re looking for a first class agent to sell your home Greenaway, is definitely the best. They were the only agents who consistently produced people to view. (We were originally on with 3 multi agents.) Once an offer had been excepted Michael has gone way over and above what we expected to ensure the chain completed. There were numerous “bumps in the road” as always expected during a sale and purchase but Michael was consistently chasing, updating and emailing a number of other agents and solicitors, to keep us up to date on progress.
I would highly recommend Michael and the team, you will NOT be disappointed and all at a very reasonable cost. Thank you so much team Greenaway. X
Lorraine · 10 September 2026
Agent replied · 10 October 2026
Dear Lorraine
Thank you ever so much for your glowing review. We are truly delighted to hear that your experience with Greenaway Residential Estate Agents was nothing short of first-class. It is our utmost priority to ensure that our clients receive the best possible service, and we are thrilled that Michael and the team met your expectations.
We understand that selling a home can be fraught with challenges, and we are pleased to have been able to assist in navigating those "bumps in the road" to a successful completion. Michael's dedication to keeping all parties informed and ensuring a smooth process is something we take great pride in.
Your recommendation is greatly appreciated, and we are grateful for your kind words regarding our service and value. Should you require any further assistance in the future, please do not hesitate to reach out. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleAfter experiencing the usual over-optimistic valuations from other agents, Michael at Greenaway Residential took a far more realistic and professional approach. We agreed what we believed was the right asking price, and, although it took a little time, we ultimately achieved the price we had set out to secure.
Throughout the process, Michael and the entire Greenaway team worked extremely hard to get the sale over the line. Michael's patience, market knowledge, communication and genuine "can-do" attitude made a real difference, particularly when things became more complicated towards the end of the transaction.
I cannot praise Michael and the team highly enough. They remained focused, proactive and committed from start to finish.
I would have no hesitation in recommending Greenaway Residential to anyone looking to buy or sell a property. They don't just make promises, they deliver.
William · 10 September 2026
Agent replied · 10 October 2026
Dear William
We are immensely grateful for your kind words and the five-star review. It is truly rewarding to know that our approach resonated with your expectations. At Greenaway Residential Residential Estate Agents in East Grinstead, we strive to provide realistic valuations and a professional service tailored to each client's needs.
Michael and the team are dedicated to ensuring a smooth transaction process, and your acknowledgment of their hard work and commitment is sincerely appreciated. We understand the complexities that can arise during property transactions, and it is our priority to navigate these with patience and expertise.
Your commendation of Michael's market knowledge, communication skills, and positive attitude is highly valued. We are pleased to have met your expectations and achieved the desired outcome.
Thank you for recommending our services to potential clients. Your satisfaction is our greatest reward, and we remain committed to delivering on our promises. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleMichael and his team are excellent! Throughout the sale of our house they remained committed to us providing constant communication, advice and support throughout what is a very emotional and stressful event. Their efficiency, calm, positivity and humour while navigating the highs and lows of the sale process were invaluable to us. They were always available to us and always responded promptly. A really great team - Michael, Carlos and Harry.
Helena · 6 October 2026
Agent replied · 10 October 2026
Dear Helena
Thank you for such a thoughtful review and for trusting us with the sale of your home. We know how emotional the process can be, so it means a great deal to hear that our communication, support and a little humour helped you through the highs and lows.
Michael, Carlos and Harry will be delighted to read your kind words. It was a pleasure working with you, and we wish you all the very best for your next chapter. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleI’ve had an exceptional experience with Greenaway from start to finish. They initially managed my flat as a rental property and were consistently professional, responsive, and proactive throughout. They made the entire letting process completely stress-free and always handled any issues quickly and efficiently.
They also supported the sale of the property and I would highly reccomend them, in particular Michael, who was fab! The sales process ended up being longer and more complicated than expected, but throughout it all Michael was incredibly patient, supportive, and reassuring.
I always felt I was in safe hands and wouldn’t hesitate to recommend Michael to anyone looking for a reliable and highly effective estate agent.
Cara · 10 June 2026
Agent replied · 10 October 2026
Dear Cara
Thank you so much for taking the time to leave such a glowing review of your experience with Greenaway Residential Estate Agents. We are absolutely delighted to hear that you found our service to be professional, responsive, and proactive throughout both the letting and sales processes. Ensuring a stress-free experience for our clients is always our top priority, and it’s wonderful to know that we were able to deliver that for you.
We’re especially pleased to hear your kind words about Michael. He is truly an asset to our team, and we’re thrilled that his patience, support, and reassurance made a positive impact during what turned out to be a longer-than-expected sales process. We will be sure to share your feedback with him, it will mean a great deal.
It’s been an absolute pleasure assisting you, and we’re so grateful for your recommendation. Should you ever need our services again in the future, please don’t hesitate to get in touch. Wishing you all the very best! Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleI’ve had the best experience of my first home purchase and that is thanks to Michael. From the moment I called him up to express interest in the property he had listed, he was exceptionally helpful and attentive to my needs as a buyer. Michael was the key driver in getting my purchase over the line, with his strong communication in liaising, and his proactivity to get things done. I 100% recommend him, especially if you’re less experienced in buying. Alongside Michael, I was also very pleased with Carlos too. Whenever I had any questions, he was always enthusiastic and determined to help me where possible, particularly in Michael’s absence. Thanks so much!
Teresa · 10 May 2026
Agent replied · 10 October 2026
Dear Teresa
Thank you ever so much for taking the time to leave such a glowing review of your experience with Greenaway Residential Estate Agents. We are absolutely delighted to hear that your first home purchase was a positive one, and we truly appreciate your kind words about Michael and Carlos.
Michael is indeed a valuable member of our team, and it is heartening to know that his dedication and proactive approach made a significant difference in your journey. We pride ourselves on providing exceptional service, and it is wonderful to hear that both he and Carlos were able to assist you effectively.
Your recommendation means the world to us, especially for those who may be navigating the complexities of buying a home for the first time. Should you have any further questions or require assistance in the future, please do not hesitate to reach out.
Once again, thank you for your thoughtful feedback. We wish you all the best in your new home! Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleI had a fantastic experience with Greenaway Residential East Grinstead and couldn't recommend them highly enough. From the very beginning Michael and Carlos were very professional, approachable and incredibly supportive throughout the whole process. Communication was excellent, i was kept fully informed at every stage, and any questions were answered promptly and clearly. If you're looking for an estate agent who is reliable, professional, and a pleasure to deal with, i wouldn't hesitate to recommend Greenaway Residential East Grinstead
Kendra · 10 March 2026
Agent replied · 10 October 2026
Dear Kendra
Thank you so much for taking the time to leave such a glowing five-star review on Google. We are absolutely delighted to hear about your fantastic experience with Greenaway Residential East Grinstead.
It was a pleasure to assist you with the sale of your property. Michael and Carlos, along with the entire team, strive to provide a professional, approachable, and supportive service, so it’s incredibly rewarding to know that we met your expectations. We’re thrilled that you felt fully informed throughout the process and that we could address your queries promptly and clearly.
Your kind words and recommendation mean a great deal to us, and we truly appreciate your trust in our services. Should you or anyone you know require assistance with property matters in the future, we would be delighted to help. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleHaving consulted 4 different Estate Agents, Michael stood out from the rest with his clear, friendly and professional manner. He led us through the process, which we had not engaged in for 42 years, and his expertise gave us the confidence to proceed with placing our property on the market.
The market transpired to be severely depressed, but through the ups and downs we were kept fully informed and updated and along with Carlos who provided feedback from the viewers.
Once we had a confirmed offer Michael and Carlos kept us fully up to date and liaised with all members of the chain to advance us to completion. To say moving is a stressful process would be an understatement, but through it all we had the confidence that our interests were being skillfully managed by Greenaway's.
We couldn't fault any aspect of the selling process and can fully recommend Greenways. There are other local estate agents who have a less than glowing reputation, but that does not apply to Michael & Carlos.
John · 10 December 2025
Agent replied · 10 October 2026
Dear John
Thank you so much for taking the time to share such a thoughtful and detailed five-star review for Greenaway Residential Estate Agents. We are absolutely delighted to hear about your positive experience with our team.
It is truly gratifying to know that Michael stood out with his clear, friendly, and professional approach, guiding you through a process you hadn’t undertaken in 42 years. We are thrilled that his expertise provided you with the confidence to place your property on the market. Additionally, we’re pleased that both Michael and Carlos kept you fully informed through the ups and downs of a challenging market, offering regular updates and feedback from viewings.
We understand that moving can be an incredibly stressful experience, and it is heartening to hear that you felt your interests were skillfully managed throughout the journey, right up to completion. Your kind words about not being able to fault any aspect of the selling process and your wholehearted recommendation mean the world to us.
Should you or anyone you know require assistance with property matters in the future, please do not hesitate to get in touch. It would be our privilege to assist once again. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleWe couldn't fault our experience of selling our property with Greenaway. When Michael came around on the initial visit he was the only agent out of our shortlist who actually showed interest and enthusiasm in our house. Our journey from listing to completion was not a smooth journey with several time wasters but Michael was always positive and proactive. Carlos did the majority of the viewings and was quick to get back to us with the feedback. From the point of accepting an offer up to the day of completion Michael was updating us on the sale and pushing when needed and even helped with aspects of our purchase. Even though the selling was very stressful at times, I don't think we would have had a better service from another agent. We could not give less than five stars to Greenaway.
K · 26 October 2025
Agent replied · 9 November 2025
Dear Mr Jurgelwicz
Thank you very much for taking the time to share your experience with Greenaway Residential Estate Agents. We are absolutely delighted to receive your five-star review and to hear about your positive journey with us.
It was a pleasure for Michael to bring enthusiasm and interest to the initial visit, and we’re thrilled that his proactive and positive approach throughout the process, from listing to completion, made a difference, despite the challenges and time-wasters along the way. We’re also glad that Carlos was able to provide prompt feedback following the viewings, ensuring you were kept well-informed.
We understand that selling a property can be a stressful endeavour, and it means a great deal to us that Michael’s regular updates and support, including assistance with aspects of your purchase, helped ease the process. Our team is committed to delivering the highest level of service, and your kind words reinforce that we’ve achieved this for you.
Thank you once again for choosing Greenaway Residential and for your glowing feedback. Should you or anyone you know require our services in the future, we would be delighted to assist.
Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleMichael was very personable, efficient and responsive…..from initial enquiries through to completion he was open and honest about the ongoing situation which I really appreciated. He clearly had a good relationship with our solicitor and responded promptly to requests for . updates and did his best to expedite progress. I would have no hesitation in recommending him or if the opportunity arose again he would be my ‘ first port of call’ with heart felt thanks. Helen
Helen · 3 November 2025
Agent replied · 9 November 2025
Dear Helen
Dear Helen,
Thank you for taking the time to share such a glowing five-star review. We are thrilled to hear about your positive experience with Greenaway Residential Estate Agents, and it’s a pleasure to know that Michael provided such exceptional service throughout the process.
We strive to maintain transparency and efficiency in all our dealings, so it’s wonderful to hear that Michael’s open and honest communication, as well as his prompt responses, made a difference. We’re also delighted that his collaboration with your solicitor helped to keep things moving smoothly.
Your kind words and recommendation mean a great deal to us, and we’re grateful for your heartfelt thanks. Should you ever require our services again, we would be honoured to assist. Please don’t hesitate to reach out.
Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleMichael was professional and supportive throughout the whole process and was instrumental in getting a very problematic sale over the line. He kept me informed throughout and was a pleasure to work with.
Jane · 3 October 2026
Agent replied · 10 October 2026
Dear Jane
Thank you for your five star review. We’re delighted that Michael’s support and regular updates helped you through such a challenging sale. He’ll be really pleased to hear your kind words. Thank you for choosing Greenaway Residential, and we wish you all the best for the future. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleGreenaway Residential Estate and Lettings Agent are by far the best Estate and Letting Agents that we have ever dealt with and that’s from people who have bought and sold dozens of properties over the last 45 years.
Michael Whitehead and his team provided a fantastic service in our time of need, when a relative had a life changing medical event requiring us to sell a rental house they owned in East Grinstead. Unfortunately, the relative had been unable to keep on top of their property.
Despite these issues Michael and his team unflinchingly got stuck into the problems, came up with a well-thought-out plan to obtain vacant possession whilst marketing the property, and helping ensure that the tenant happily moved to a nearby property, even before we had given formal notice.
Greenaway Residential then achieved six viewings on the first weekend and guided us to first-time purchasers who could potentially complete the purchase in a timely manner. We even got an acceptable price bearing in mind the neglected state of the property.
This was achieved in just 3 months from initially contacting Greenways to completion of the sale and the money in the bank. Michael kept on top of the conveyancing process and ensured good communication between all parties resulting in one of the fastest and smoothest transfers we have ever encountered. All this within the fee quoted which we felt was very reasonable considering all the hard work put in.
We would also like to mention the help from Carlos at Greenaway Residential resolving a hiccup after the sale completed, giving us good advice resulting in the issue being resolved within a couple of days. So, a big thank you from us to the whole team at Greenaway Residential.
Richard · 8 September 2025
Agent replied · 8 October 2025
Dear Richard,
Thank you so much for your wonderful five-star review! We are truly grateful for your kind words and the time you took to share your experience with Greenaway Residential Estate and Lettings Agents.
I’m delighted to hear that Michael Whitehead and our team were able to assist you during such a challenging time. We understand how important it is to navigate property sales smoothly, especially under difficult circumstances, and I’m proud of the dedication our team demonstrated in helping you achieve a successful outcome.
It’s fantastic to know that we could facilitate a quick sale and ensure good communication throughout the process. We always strive to provide the best service possible, and it’s rewarding to see our efforts recognized.
I will also pass on your thanks to Carlos for his assistance after the sale. Our team is committed to supporting our clients even after the transaction is complete.
Thank you once again for your trust in us. If you ever need assistance in the future, please don’t hesitate to reach out. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleA very refreshing experience. Excellent communication from start to finish . Incredibly responsive and pro active throughout the process.
Michael and his team are hugely personable and very easy to work with. They somehow manage to take the stress out of the buying / selling process with their diligence and understanding of the various stages . They are constantly keeping the lines of communication open across all parties , allowing you to trust their judgement , which we found very reassuring during a rather laborious sale.
Having experienced and worked with a few Estate agents in the areas of Lingfield and East Grinstead I can honestly say they are head and shoulders above the rest..
I cannot rate them highly enough .
J · 7 July 2025
Agent replied · 25 July 2025
Dear Jo
Thank you very much for taking the time to share your positive experience with Greenaway Residential Estate Agents. I am delighted to hear that you found our service refreshing and that our team's communication and responsiveness made a significant difference during your selling process.
At Greenaway Residential, we strive to provide a seamless experience for our clients, and it is wonderful to know that Michael and the team were able to alleviate the stress often associated with such transactions. Your kind words about their diligence and personable approach truly reflect the values we uphold.
We are especially grateful for your comparison with other estate agents in Lingfield and East Grinstead. Such feedback motivates us to continue delivering the highest standard of service.
Thank you once again for your generous endorsement. We look forward to assisting you in the future and wish you all the best. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleWe recently completed both the sale of our home and the purchase of our new one through Greenaway Residential, and we couldn’t be more pleased with the service we received. From the very start, Michael Whitehead was absolutely on it, honest, professional, proactive, and fully committed throughout.
Michael was instrumental in securing us the best possible price for both our sale and our purchase. He navigated every twist and turn with calm determination and nothing was ever too much trouble. He kept us informed at every step, chased things down when others dropped the ball, and truly went above and beyond to keep things moving.
I’m not normally one for reviews but the role that Greenaway’s played in our recent move justifies every bit of a 5 star review! They earned every penny of their commission and then some, Michael’s hard work, experience, and dedication made a world of difference to what could have been a far more stressful process. Absolutely worth their weight in gold and a clear reminder of why using a local, hands-on agent is miles ahead of going online. Highly recommend!
Alyson · 4 July 2025
Agent replied · 8 August 2025
Dear Alyson
Thank you ever so much for your wonderful five-star review! We are absolutely delighted to hear about your positive experience with Greenaway Residential, and we truly appreciate you taking the time to share your thoughts.
While it’s fantastic to hear such kind words about Michael Whitehead, we believe it’s a whole team effort here at Greenaway Residential. Each member works tirelessly to ensure our clients receive the best service possible, and it's heartening to know that our dedication made a difference during your sale and purchase.
We are thrilled that Michael was able to guide you through the process with professionalism and commitment, securing the best prices and keeping everything on track. Your recommendation of our local, hands-on approach means the world to us, and we couldn't agree more about the advantages it brings.
Thank you once again for your kind words and for choosing Greenaway Residential. We wish you all the best in your new home, and if you ever need anything in the future, please don’t hesitate to reach out!
Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleHighly recommend Greenaway East Grinstead office, Michael and his team were extremely efficient from start to finish, nothing too much trouble and always found a solution buy thinking outside the box. Thanks for all your help.
Phil · 10 July 2026
Agent replied · 10 October 2026
Dear Phil
Thank you so much for taking the time to leave us such a glowing five-star review! We’re absolutely delighted to hear that you had such a positive experience with our East Grinstead office.
Michael and the team work incredibly hard to provide a seamless and efficient service, and it’s wonderful to know that their dedication and problem-solving approach made a difference for you. Your kind words truly mean a lot to us, and we’re thrilled that we could help you every step of the way.
If you ever need any assistance in the future or have any questions, please don’t hesitate to reach out. We’re always here to help!
Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleLet's get this right. There are a lot of Estate Agents in East Grinstead and I visited all of them. Buying a house is stressful enough and I found one of the Estate Agents dishonest so we were not feeling great. Michael Whitehead changed this. As soon as we came in, he was warm and friendly and I just had a feeling that he told it how it is. We had already viewed several houses, so set something up with him to look at a house. Liked it and then arranged another few visits just to make sure it was what we wanted. Mike made this happen and juggled things around to accommodate us. We put several offers in. I would add that he was the only estate agent that actually gave us the offer letters! We had it accepted. Fast forwarding quite a few months and we had an issue with HM Land Registry. I don't know what we would have done if it wasn't for Mike. He spent more time making enquiries and keeping us up to date than our solicitor did and if it wasn't for him, we would have pulled out of the sale. He kept us updated all of the time, was honest and managed our expectations and changed my mind about what an estate agent should be. Massive credit to the firm and needless to say, that we ended up moving into our new home last week, thanks to him. Have already recommended Greenaway to several friends. They are a cut above the others in the town.
Scott · 22 February 2025
Agent replied · 8 August 2025
Dear Scott
Thank you ever so much for taking the time to share your experience with us. We truly appreciate your thoughtful and detailed review.
At Greenaway Residential Estate Agents, we understand that the process of buying a home can be fraught with challenges, and we are delighted to hear that Michael Whitehead was able to provide you with the support and reassurance you needed during this important journey.
Michael embodies our commitment to professionalism and integrity, and it is heartening to know that his warm approach and dedication to communication made a significant difference for you. We pride ourselves on our ability to navigate the complexities of property transactions, and your feedback highlights the very essence of our service.
We are also pleased to hear that you have successfully moved into your new home and that you have already recommended us to your friends. Your trust and endorsement mean a great deal to us, and we are grateful for the opportunity to assist you.
If you ever require further assistance or have any questions in the future, please do not hesitate to reach out. We wish you all the best in your new home!
Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleWonderfully professional, communicative and supportive throughout the entire sale process. Highly recommended and would absolutely use again. Big thanks to Michael and the team!
Helen · 10 July 2026
Agent replied · 10 October 2026
Dear Helen
Thank you so much for your kind words and for taking the time to leave us a five-star review! We're thrilled to hear that you had a positive experience with Michael and our team during the sale process.
Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
Thanks once again for your recommendation!
Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleFrom the start - Michael, Harry & Carlos have been friendly & professional. Their insight and advice has been invaluable. Down to earth and pragmatic with no spin, it’s refreshing to find a real service. it’s much appreciated .
The best service I have had from any estate agent, I would not hesitate to use them again or to refer them.
Abbo · 10 September 2026
Agent replied · 10 October 2026
Dear Abbo
Thank you so much for taking the time to leave such a generous review. We're delighted to hear that Michael, Harry and Carlos looked after you so well from start to finish, and it means a great deal that our straightforward, no-nonsense approach came across as genuinely helpful rather than just the usual sales talk.
We firmly believe that honest advice and a personal touch are what good service should look like, so it's wonderful to know this made a real difference to your experience.
Thank you again for your kind words and for recommending us - we'd be delighted to help you again in the future. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleGreenaways Estate Agents in East Grinstead were a pleasure to do business with when selling our house, despite problems with the property chain Michael and Carlos were extremely helpful. Michael in particular went above and beyond to ensure that things went smoothly.
I would not hesitate to recommend them.
Kind regards
Gary and Maria lves
Gary · 8 September 2025
Agent replied · 8 October 2025
Dear Gary and Maria,
Thank you so much for taking the time to leave such a kind and thoughtful five-star review on Google. We are absolutely delighted to hear that you had a positive experience with Greenaway Residential Estate Agents during the sale of your house in East Grinstead.
It was our pleasure to assist you, and we’re thrilled to know that Michael and Carlos were able to provide the support you needed, especially during the challenges with the property chain. We’ll be sure to pass on your kind words to Michael for going above and beyond to ensure everything progressed smoothly.
Your recommendation means the world to us, and we’re truly grateful for your trust in our services. Should you ever need assistance in the future, please don’t hesitate to get in touch. Best wishes - Darren Greenaway
★★★★★ 5/5
Google17/07/2024
I am struggling to add a new review, so I need to edit my old review from 4 years ago.
I am delighted to write this review for Michael (again), who recently helped me secure a property and guided me through securing the rental property and a referencing process. Michael was incredibly helpful, kind, and hard-working, consistently going the extra mile to assist and ensure a successful outcome. It comes as no surprise that he has been promoted to manager.
In the past few weeks, I have dealt with many letting agents, and it has not always been a pleasant experience. However, Michael stands out as a stellar example of fantastic customer service. He is not only kind but also smart and innovative, willing to make a few extra calls to get things done. Darren, the Managing Director, made an excellent decision in promoting him, as Michael creates a positive atmosphere for the entire office. The only time I felt stressed throughout the process, was when Michael was on holidays! (Well deserved by the way).
Carlos, who also works there, is very kind and helpful as well. Unlike many other agents on the same street, there is no attitude or patronizing behavior from either of them. The property rental market in East Grinstead is tough, but with Michael, you are in safe hands. He could easily train the rest of the town on how to conduct business professionally.
Thank you very much for your professionalism. It’s evident that you have helped many other tenants and have received excellent reviews for your work.
(Below is a review from Aug 2020)
Michael who is a property consultant was very helpful and kind, and assisted us in rental process in a smooth, welcoming and professional manner. I wish all property consultants were that friendly. Recommended.
Kat · 10 October 2024
Agent replied · 23 October 2024
Dear Katarzyna, thank you so much for writing the five star review, your effort is very appreciated. I am so glad that Michael is being so helpful, lets hope the check in will be equally smooth. I am sure you will be very happy in your new home. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleI've been well supported by Michael and Carlos throughout the sale of my brother's retirement apartment. Despite the disappointment of an early buyer pulling out, and then my brother passing away, so we had to start again ; they were always positive and diligent to keep things moving.
The communication was always good but not in a over pushy way, as can be the case with some agents.
Retirement apartments are rarely a straightforward sale but we got the job done very smoothly in the end.
Highly recommended from my perspective.
Paul · 10 March 2026
Agent replied · 10 October 2026
Dear Paul
Thank you for taking the time to share your experience with Greenaway Residential Estate Agents. I am delighted to hear that Michael and Carlos provided you with the support and professionalism you deserved during the sale of your brother's retirement apartment.
I understand that the process was not without its challenges, with an early buyer withdrawing and the unfortunate passing of your brother. I am, however, heartened to know that our team remained positive and diligent throughout, ensuring that the sale progressed as smoothly as possible under the circumstances.
It is particularly gratifying to receive your feedback regarding our communication. We strive to keep our clients well-informed without being overly persistent, and I’m pleased that we achieved the right balance in your case. Retirement apartments can indeed present unique complexities, but I’m thrilled that we were able to complete the sale to your satisfaction.
Your recommendation means a great deal to us, and we are committed to maintaining the high standards of service that you experienced. Should you require any further assistance in the future, please do not hesitate to get in touch. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleI would like to express my gratitude for the professional approach, commitment to work and patience, I would especially like to thank Micheal, he helped me go through the purchase of the house very smoothly, he answered all my questions and if I didn't understand something, he didn't leave me without an answer, he helped me a lot, sometimes he didn't have to and he did it out of his good heart, I recommend this agency to everyone, amazing team, big thank you , Justyna and Tomasz
Justyna · 24 August 2024
Agent replied · 23 October 2024
Dear Justyna, thank you for taking the time to write the five-star review, your efforts are really appreciated. I am glad that Michael and the team in the East Grinstead office were so helpful and answered all your questions. It is also good to hear that the service you have received has left you feeling enough to recommend Greenaway Residential to other people. I hope the move goes well this week, if there are any problems you know where we are. I also hope you will be very happy in your new home. Best wishes - Darren Greenaway
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