Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent estate agent. Both estate agents who showed me around the property I eventually bought were very knowledgeable and were easy going, not pressurising or bombarding with phone calls / emails. Were great to work with through the whole buying process, up to completion. Would recommend.
Craig · 10 December 2025
Agent replied · 10 October 2026
Dear Craig
Thank you ever so much for taking the time to leave such a wonderful five-star review for Greenaway Residential Estate Agents. We are absolutely delighted to hear about your positive experience with our team.
It is truly heartening to know that the agents who assisted you during the property viewings were knowledgeable and provided a relaxed, pressure-free environment. We pride ourselves on offering exceptional support throughout the entire buying process, and we’re thrilled to learn that we met your expectations right up to completion.
Your kind recommendation means the world to us, and we would be honoured to assist you or anyone you know with future property needs. Should you require any further assistance, please do not hesitate to get in touch. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleWe have delt with most of the Estate Agents in East Grinstead and Greenaway are by far the best, they made the process of getting all the paperwork in place easy and stress free, Michael was so helpful and nothing was to much trouble, he found us a lovely flat at Fairfield Court, which is such a beautiful place with great staff, cannot recommend it highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Roy · 24 October 2021
Agent replied · 23 October 2024
Dear Roy, thank you for taking the time to write such a glowing review, it is greatly appreciated. I am glad that Michael and the team in East Ginstead provided such a helpful service. I am also glad that you are enjoying living at Fairview Court. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleThere were lots of complications and delays selling the property but Greenaway Residential went over and above to help. We were kept informed every stage of the way.
Isy · 22 November 2024
Agent replied · 8 December 2024
Dear Isy, thank you for taking the time to share your experience with Greenaway Residential Estate Agents. We truly appreciate your understanding during the complications and delays in selling the property.
We’re glad to hear that our team went above and beyond to assist you and that you felt informed throughout the process. Communication is key, and we strive to keep our clients updated every step of the way.
Your feedback means a lot to us, and we’re here to help with any future needs you may have. Thank you for choosing Greenaway Residential Estate Agents! Best wishes - Darren Greenaway
★★★★★ 1/5
GoogleReally disappointed with the service at Greenaway Residential - East Grinstead. Greenaway acquired spaces in a private car park in East Grinstead, which as a very local resident with nowhere to park, I enquired as soon as I heard. After months of chasing every week for a space, after being told the owner of the car park hasn’t signed the contract, or the owner hasn’t passed on the keys, along with other delays, I finally heard from a neighbour that they had managed to secure a space through Greenaways, I called the office right away, and was told all the spaces had suddenly gone. I was so disappointed to hear, as due to being a keen chaser for a space, I was told by employees at Greenaways that I was “top of the list” to get a space after chasing the most, and was also told they they hadn’t heard from a lot of others who initially enquired about a space so “they’d dropped off the list”. I now have no options to park at my flat, and I’m just really disappointed with how poorly managed the car park spaces have been.
Victoria · 12 September 2024
Agent replied · 23 October 2024
Dear Victoria, thank you for writing the review and I am sorry you feel so unhappy. However, having looked into the matter that happened several months ago, your version of events differs from ours.
Greenaway Residential were originally instructed to find tenants for 17 parking spaces (we never actually acquired any). On this basis our colleague canvassed the area to find interested parties. A list of interested parties was drawn up and presented to our clients for them to make a decision on and then give us further instructions. Our client then reduced the number of spaces available from 17 to only 5. Based on their decision they advised us to speak to people on the list and the first five people to pay the deposit got to reserve them. As per our client’s instructions everyone was called and the instructions were passed on to everyone that answered their phones. All five available parking spaces were snapped up within less than an hour.
I am sorry you did not make it in time, but this was beyond our control, and we have to take clients instructions. We did not make any decisions, the client did, and we acted accordingly. Everyone was given an equal opportunity.
I am sorry that our client’s decision meant you missed out on this opportunity, but we will certainly keep you in mind for any future spaces that become available.
Best wishes, Darren Greenaway
★★★★★ 5/5
GoogleI am so glad that we chose Greenaway to handle the sale of our flat in East Grinstead. Michael and Carlos helped us through what turned out to be a rather complicated sale. I can only recommend to anyone who reads these reviews that you can rest assured that Greenaway will see you through the sale of a property.
Timothy · 22 April 2025
Agent replied · 8 June 2025
Dear Mr Cheesman, thank you for taking the time to write this lovely five star review, I am glad that the team were able to help with the complicated sale. I would also like to thank you for trusting us with your business when the initial estate agents that you instructed ceased trading. I know how stressful a forced change of agents can be. If we can be of assistance again in the future, please do not hesitate to contact us. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleMichael was great from the first meeting all the way through to completion. It was a very straightforward and quick sale with everything explained and help given whenever needed.
Would highly recommend Greenaway to anyone wanting a friendly, professional estate agent.
Lucy · 24 October 2023
Agent replied · 23 October 2024
Dear Lucy, thank you for taking the time to write the five-star review, your efforts are greatly appreciated. I am happy to hear that Michael and the team provided such a helpful, friendly and professional service. I understand the sale seemed to go through smoothly and we are hoping you are happy in your new home. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleCompleted today on our property. Great news. I work in the housing industry and can honestly say that Darren and his team have been really great and stand head and shoulders above the estate agents I normally have to deal with. I would definitely recommend them to sell your house. They will work for you so hard. Thanks Darren. Great job! John
John · 24 October 2020
Agent replied · 23 October 2024
Dear Mr Strange, thank you for writing such a glowing review, it is really appreciated. It was our pleasure to finally get the sale over the line for you. I am sorry that it was not as smooth as either you or the buyer would have wanted, but I am glad the other agent finally stepped up after months of ignoring the problems. If we can be of service at any time in the future, I and the team are here to help. Best wishes - Darren Greenaway.
★★★★★ 5/5
GoogleWe were very happy with the service we got. Michael at East Grinstead was very attentive and helpful and the sale was completed very efficiently.
Chris · 25 June 2024
Agent replied · 23 October 2024
Dear Mr Hotblack, thank you for taking the time to write the five star review, your efforts are greatly appreciated. Please accept my apologies for the delay responding, I have just returned from annual leave. I am glad that Michael and the team were so attentive and helpful for you and your sister during the transaction. If we are able to be of assistance again in the future, you know where we are. Best wishes - Darren Greenaway
★★★★★ 5/5
FacebookGreenaway are by far the best, from a relaxed atmosphere upon entering, smiling faces throughout and the customer service goes above and beyond. I would highly recommend Simon and the team to help find you your forever home in as much as a stress-free way as possible. ⭐️⭐️⭐️⭐️⭐️
Leianne · 12 November 2024
★★★★★ 5/5
GoogleMichael and Greenaway have been excellent from start to finish.
Super happy with their service, Michael has been really helpful and patient with us, thank you!
Edward · 22 March 2024
Agent replied · 23 October 2024
Dear Edward, thank you for taking the time to write the five star review. I am glad Michael and the team in East Grinstead finally got the exchange and completion over the line, it was a mission. We hope you will be very happy in your new home. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleWe used Greenaway estate agents to sell a flat that was in need of some updating. After not getting very far with other local estate agents (and one not even wanting to take it on) Greenaway found a buyer within a week of marketing. Unfortunately due to several technical issues with the lease of the flat and issues relating to the change of government, the sale went on for many months with many challenges. Michael from Greenaway is an outstanding estate agent. He was honest, kept me fully informed and was always readily available for any questions. I believe the sale eventually competed due to his perseverance and experience of dealing with out of the ordinary circumstances. I am grateful for his commitment, calmness and listening/responding to me almost on a daily basis. I would wholeheartedly recommend their service and thank them very much.
Alyson · 24 October 2023
Agent replied · 23 October 2024
Dear Alyson, thank you so much for writing such a nice five star google review, it is greatly appreciated. I am sorry the that the sale took so long to exchange contracts, as you know it was not from the lack of effort. the good news is you got there in the end. I would like to thank you personally for using Greenaway Residential and I hope we can be of service again in the future. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleExcellent service all through the process. Michael went above and beyond to help.
Jane · 10 October 2024
Agent replied · 23 October 2024
Dear Jane, thank you for taking the time to write the five star google review, I hope todays move goes smoothly for you. I am glad that Michael and the team went above and beyond to get the sale of your property over the line. If we can be of assistance again in the future, please do not hesitate to contact the team at Greenaway Residential. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleHave been dealing with Michael and Darren on the sale of our property in Cowden, just outside of East Grinstead. Found the team very professional, and reasonably priced. Put our house on the market, two days later we had a viewing and sold it. I don't think you can ask for much more really.
Thank you Gentlemen.
Robert · 25 October 2019
Agent replied · 23 October 2024
Dear Mr Kinkade, thank you very much for taking the time to write such a lovely review. It was a great pleasure dealing with yourself and your whole family throughout the transaction. We would like to wish you the best of luck with your future plans and we look forward to being of assistance again in the future. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleHi All
I purchased a property with assistance from Greenaway residential. Michael and Chris were very fantastic and professional in their approach. I was guided from scratch to until obtaining the property Keys. For any rental or purchase contact Michael or Chris at Greenaway residential.
Regards
Bennet Decruz
Bennet · 24 October 2021
Agent replied · 23 October 2024
Dear Bennett, thank you for the five star review and your patience throughout the process, it is really appreciated. We were stressing Friday evening that we still had not exchanged and completed, but very grateful both sets of solicitors stayed behind to get your purchase over the line. We hope you will be very happy in your new home. Best wishes - Darren Greenaway.
★★★★★ 5/5
GoogleWe bought and sold with Michael from Greenaway. It was a great experience from start to the eventual finish. Efficient comms with prompt replies. Good to deal with an estate agent with a sense of humour, soul and doesn’t wear a stripped suit 😬 …
Andrew · 9 April 2025
Agent replied · 22 June 2025
Dear Andrew, thank you for taking the time to write the five star google review, Michael and the team were only too glad to help you get moving. I am glad the no pinstriped suit and must have at least some sense of humour recruitment policies have paid dividends. I hope you will both be happy in your new home. If we can be of any further assistance to you in the future please do not hesitate to contact us. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleGreenaway were excellent with our recent house sale. They were extremely communicative and transparent around the whole process, and were willing to muck in to help unblock things through what can be a difficult process. They helped us secure the right price for our home.
James · 8 April 2025
Agent replied · 22 May 2025
Dear James, thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a positive experience with Greenaway during your house sale.
Our team prides itself on being communicative and transparent, and it's great to know that our efforts made a difference for you. We understand that selling a home can be challenging, and we’re always here to lend a helping hand to ensure everything goes smoothly.
Congratulations on securing the right price for your home! If you ever need assistance in the future, please don’t hesitate to reach out. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleWe rent a property from Greenaways who also manage it, we ran into an issue with the property and the plumbers they had sent out to us, Ben and his son... were just awesome, booked in with us to be at the property first thing and were here prompt and ready...and didn't leave till they solved the issue... put furniture back and cleaned up after themselves... the most polite punctual plumbers we ever came across.
Natalie · 24 October 2023
Agent replied · 23 October 2024
Dear Natalie, thank you for taking the time to write a lovely five star review. I am glad that not the issue was sorted promptly, I will pass on your praise to Ben and Connor. If there are any other.problems please.do not hesitate to contact us. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleI had an excellent experience with working with Michael W. At Greenaway in East Grinstead with him going above and beyond to get the purchase over the line.
Timothy · 1 October 2025
Agent replied · 8 October 2025
Dear Timothy
I hope this message finds you well. On behalf of Greenaway Residential Estate Agents, I wanted to express our sincere gratitude for your wonderful five-star review on Google.
We are thrilled to hear about your excellent experience working with Michael and the team at our East Grinstead office. Their dedication to going above and beyond to ensure the purchase was completed successfully is a testament to the level of service we strive to provide. Your kind words are greatly appreciated and will be passed on to Michael and the team.
Thank you for choosing Greenaway Residential Estate Agents, and for taking the time to share your feedback. Should you require any assistance in the future, we would be delighted to help.
Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleExcellent dealings with Greenaway Residential. Thank you to Darren and the team in finding me and my family a home. Everyone was so helpful and accommodating and I really appreciate all the help and advice, it was a pleasure dealing with such a genuine and professional company. Wouldn't hesitate in using again!
Claire · 25 October 2019
Agent replied · 23 October 2024
Dear Claire, Thank you for taking the time to write such a warm and heart felt review, it is really appreciated and your support is very welcome. I look forward to helping you again in the coming months. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleChris at Greenaway East Grinstead has been helpful throughout the whole process of us getting our first property. Whenever we had any questions he was always at the end of the phone to answer & help with our queries. Would definitely recommend.PositiveResponsiveness, Professionalism
Emily · 24 October 2021
Agent replied · 23 October 2024
Dear Emily, thank you for taking the time to write the review, please accept my sincerest apologies for replying. I am glad Chris and the team were so helpful and delivered a service you feel comfortable to recommend to others. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleWe have had a great experience with Greenaway where Michael oversaw the whole process. He took the strain off us as he listened and understood and was so kind and helpful throughout. They are very professional and know property inside out. Having sold our property with great attention to detail and follow through, they also introduced the perfect stop gap rental we needed. We really liked their personal service and recommend them over other local agents that don't offer that same duty if care in our experience.
Louise · 24 October 2022
Agent replied · 23 October 2024
Dear Louise, thank you for the glowing five-star review and your feedback, in particular regarding our colleague Michael. We are glad the sale of your property went through without too many hiccups and your let was smooth from start to finish. We are also glad you are happy to recommend us over our competitors. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleBoth Carlos and Michael worked tirelessly to find my family and i an appropriate property. Gold star service!
Emir · 4 October 2025
Agent replied · 8 October 2025
Dear Amir
Thank you for taking the time to share your wonderful feedback about Greenaway Residential Estate Agents. We are delighted to hear that Carlos and Michael provided you and your family with exceptional service in finding a suitable property. Your recognition of their dedication and hard work is greatly appreciated, and we are thrilled to know that you experienced our commitment to excellence.
Should you require any further assistance in the future, please do not hesitate to contact us. We look forward to the opportunity to serve you again.
Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleMichael from Greenaway was excellent from start to finish in helping us with our move. What set him apart from others was his fantastic communications as well as being generally very helpful, patient and friendly every step of the way. Would def recommend.
Greg · 10 October 2024
Agent replied · 23 October 2024
Dear Greg, thank you for taking the time to write the five star review, your efforts are greatly appreciated. I am glad that Mike and the team provided a service that was helpful and friendly, which you would be happy to recommend to others. I hope that the upcoming move goes smoothly but if there is anything we can help with please do not hesitate to contact us. Best wishes - Darren Greenaway
★★★★★ 5/5
GoogleI cannot fault the efforts of Michael at Greenaway East Grinstead. He worked super hard at every stage, including when i lost my origial buyer. I needed an agent who would work hard to keep the chain moving and they did.
Friendly, knowledgeable and certainly putting the customer first.
I would certainly recommend them to anyone considerig selling and if you are looking to buy get your name on the books!
Impressive service from start to end.PositiveResponsiveness, Professionalism
Ann · 24 October 2021
Agent replied · 23 October 2024
Dear Ann, thank you so much for taking the time to write this review, your efforts are greatly appreciated. I am pleased that Michael and the team provided an impressive service that you would be are happy to recommend to others. The team are working hard to build a reputation of providing an excellent service to our customers, so this review is so lovely to read. I hope you are really happy in your new home, if you need us again in the future for anything please do not hesitate to contact us. Best wishes - Darren Greenaway.
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