5/5
TrustpilotDaniel was so supportive and helpful
Daniel was so supportive and helpful. If I had a chance i would review with billion stars:) I want to thank for all team at the same time. They were so friendly and encouraged us.
Trusted Agent profile · East Grinstead
Cubitt & West East Grinstead reviews
★★★★★
1,988 reviews across 2 platforms
Whitehall Parade, London Road, East Grinstead, RH19 1AP, RH19 1AP
Part of Cubitt and West, see every office.
Cubitt & West's office in East Grinstead, at Whitehall Parade, is rated 4.7 out of 5 across 1,988 reviews on two platforms, including 149 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service from Julie Bramble
We have just exchanged contracts for our first home. Julie Bramble at Cubitt & West was absolutely fantastic, she gave us regular updates, she was easy to get hold of and always resolved any queries we had promptly. I'm glad we had Julie as she has made this experience easy for us :)
Agent replied · 23 October 2024
Good morning,Thank-you for the kind words about our Senior Sales Progressor Julie. I will be sure to pass them on.Also just a quick note to say that currently, every Valuation that we attend, we are donating £100 to Barnardo's so if you know of anyone that needs a valuation or would like to help us raise money for a worthwhile cause- please spread the word!Kind regards,Neil PiperSenior Operations Director
5/5
Trustpilotincredibly professional, helpful and knowledgeable
From start to finish Julie, Claire and Maddison have been incredibly professional, helpful and knowledgeable. Perhaps the most important factor has been their timely and detailed communication guiding myself and my buyer through the process . I was extremely impressed with the excellent communication throughout where they answered all of my questions thoroughly and expertly. I would definitely recommend and use them again!
Agent replied · 23 October 2024
Good afternoon Martin,Thank-you for your glowing review of the Southsea office of Cubitt & West and in particular Maddison, Claire and Julie, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotCubitt & West Telscombe Cliffs Excellent Service
Cubitt & West Telscombe Cliffs dealt with our sale professionally and were extremely helpful. Gary Wheeler kept us fully updated and was extremely helpful throughout the whole process from start to completion.
5/5
TrustpilotGreat experience
Great experience selling house with Cubbit &West. Great communication. Julie was very helpful. Big thanks
Agent replied · 23 October 2024
Good afternoon,Thank-you for your kind words about our Senior Sales Progressor, Julie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotHelpful and timely
The team at Cubitt & West, especially Lindsay, has been very helpful in assisting me with maintenace for my flat. She has been responsive and helpful with my questions and needs.
5/5
TrustpilotAmelia was fab
Amelia was fab, Really great experience finding my first home with Amelia.
Agent replied · 23 October 2024
Hi Bea,Thank-you for your kind words about the Southsea office and in particular Amelia. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotSmooth process
This is my first time working with Cubitt & West and It couldn't have been better. Micah Roye made sure I was able to have everything ready before my moving date. Thank you!
5/5
TrustpilotI firstly would like to thank you…
I firstly would like to thank you everyone that helped at cubitt and west! but the two people that we couldn’t thank you enough is Dan and Marcus! what kind hearted, caring people are you! We couldn’t of wished for a better agents to go with! would recommend you to everyone who asked thank you again for everything you done for us :)
Agent replied · 23 October 2024
Good afternoon Jake,Thank-you for your kind words about the Portsmouth Lettings team and in particular Dan & Marcus - I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotHolly and the lettings team
Excellent service from Holly throughout the letting process. Regular updates, prompt reply whenever required & the void period of only 4 days.
Agent replied · 23 October 2024
Afternoon Lana,Thank you for your lovely review! We're pleased to hear that Holly provided excellent service throughout the letting process and kept you well-informed with regular updates. It's fantastic to know!Best regards, Cubitt & West
5/5
GoogleA big thank you to the team at Cubitt and West, especially to Cailean and Julia for their help and advice on marketing my property. Professional and responsive at all times, nothing was too much trouble. A first class service!
Agent replied · 23 October 2024
Dear Helen Thank you for leaving a great review! It's fantastic to hear how helpful you've found Cailean, Julia and the team to be when marketing your property. Best wishes Becky Jennings Senior Operations Director, Cubitt & West
5/5
TrustpilotSouthsea cradle to grave support
Southsea cradle to grave support. The Southsea branch helped me buy my house and years later sell it. Both times, the other half were slow and difficult but the team supported, advised and worked in my favour. Their advice is always well considered and they do not over promise and undersell. If I ever returned to Southsea, I wouldn’t hesitate to use them.
Agent replied · 23 October 2024
Good afternoon Jason,Thank-you for your kind words regarding the Southsea office of Cubitt & West - I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotExceptional service from start to finish. …
Fantastic service would certainly recommend this friendly and professional office. An honest and easily contactable Team that work together tirelessly to ensure a slick process - which for house purchasing is near impossible. Thank you so much for all your help Samara and Julie so much appreciated and I have recommended you to all my contacts and friends. A very big thank you
Agent replied · 23 October 2024
Good afternoon Lesley,Thank-you for your lovely review about the Portsmouth team of Cubitt & West and in particular Samara & Julie. I will be sure to pass your comments along and I wish you all the best for the future.Kind regards,Neil PiperOperations Director
5/5
TrustpilotOver all experience with the team was…
Over all experience with the team was great from inquiries, viewing, until the contract signing. They follow up and inform client on a timely manner especially Becky. Keep up the good work.
5/5
TrustpilotGreat service
I rarely write reviews but on this occasion felt I owe one. Kian have been amazing with us and made our journey that little better for it. He was understanding and showed patience to our needs. I know its their job to look after their clients, however a friendly smile and genuine interest goes a long way so thank you. Sree
Agent replied · 23 October 2024
Dear SreeWe really appreciate you taking the time to leave a review of Kian from our Banstead office. Kian is a highly valued member of staff who always goes above and beyond to help his customers and he will be delighted to read how helpful you have found him to be. Kind regardsBecky Jennings, Operations Director, Cubitt & West
1/5
TrustpilotA Scammer to Avoid!! Violation of Confidentiality!
I sent an inquiry of the lease length of a property in Littlehampton. This agent kept sending me text messages (asking me to call them back) without my permission. They gathered unnecessary personal information including my residential address, email address, telephone number, and even date of birth. I did not feel right by the sound of the person on the phone. I refused to give my date of birth. The agent then said 'then I am not able to help you'. They refused to tell me the length of the lease of the property which is just the basic information when I declined to reveal further of my personal information. The whole conversation caused a lot of discomfort and distress. They are nothing more than a scammer! It is a violation of confidentiality when gathering excessive information from any customer! Be careful!! Avoid this scammer!!!
5/5
TrustpilotEmily Rae You Rock!
Emily Rae, Superstar************ Thank you for all your patience and support. You were top of your game. We appreciate all you have done to get us settled into our new home. Best wishes
5/5
TrustpilotKirsty at Pulborough was excellent!
Kirsty at the Pulborough branch was absolutely fantastic in helping us buy our cottage. It was a very difficult case but she went over and above to help keep us calm and updated on everything that was going on. The effort she put into everything was amazing, and we are extremely grateful for everything she did. Many thanks again.
Agent replied · 23 October 2024
Thank you for taking the time to write this lovely review. Kirsty is a very conscientious member of our team and will always do whatever she can to make a customers experience as best as it can be.
5/5
TrustpilotGREAT EXPERIENCE From initial contact to view the…
From initial contact to view the property to moving in we felt every confidence with the company and in particular their agent Marcus Farrow. What could have been a traumatic time passed without any hitch.
Agent replied · 23 October 2024
Hi Francesco,Thank you for leaving a review! We're delighted to here how positive your experience with our agents has been.Best wishes,Cubitt & West.
1/5
TrustpilotNever even think about using their services!
Before renting a property, they are helpful and supportive and during your tendency, they provide a portal for reporting any issue regarding the property which is great. but it ends here! they usually fix your issue in 48 hours and at the end of the tendency, after chasing and begging for returning your deposit, they will charge you at least about 200£, no matter the condition!If something goes wrong, you should remember you are always wrong, the landlord is always right and then Cubitt & West! this is their motto somehow!I had a terrible experience with Cubitt & West and strongly suggest never using their service unless you are happy to be charged for everything and beg for your deposit otherwise they won't return it back!
1/5
TrustpilotWORST LETTING EXPERIENCE WHILE MOVING OUT
When I moved into property cubit and west people were so nice and helpful but when I left the property, I had the worst experience with this agency and they only favour landlords and no say for tenants at all. For tiny repairs they took almost half of my deposit money instead having it repaired charged me for full replacement like beaded cord for blind which is for under £10 they deducted from deposit £228 and similarly for small scratch on platform they deducted £180 and curtain hook was loose, they deducted £84. PATHETIC EXPERIENCE AND THE WORST AGENCY
5/5
TrustpilotGreat experience dealing with the East Grinstead branch
I have been dealing with Ciaran from the East Grinstead office who has been very accommodating, quick and thorough. Always a pleasure and they always get the job done very well.
Agent replied · 23 October 2024
Hello George,Thank you for taking the time to leave a review. We're pleased to hear that you have had such a pleasant experience with our East Grinstead branch and Ciaran in particular.Best wishes, Cubitt & West
5/5
TrustpilotAmazing service from the Cubitt & West…
Amazing service from the Cubitt & West Horley team when they sold our house, so helpful and friendly and the communication was excellent, I would highly recommend. A big thank you to Siobhan, Donna, Ben & Leonie.
5/5
GoogleDan, and Rebecca couldn’t have been more accommodating and professional, the communication between the team in ensuring I knew all options available to me throughout my search. Ensuring I fully understood throughly all the financial aspects, and updating me regularly with new properties coming to the market and efficiently arranging appointments.
Agent replied · 23 October 2024
Dear Lilly Thank you for taking the time to leave a positive review and we are pleased that the whole teams has been of assistance. We will be sure to pass on your comments. Kind regards Becky Jennings Operations Director, Cubitt & West
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Awards
The Trusted Agent 2026 results for Cubitt & West, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Tell us what you need and we'll put you in touch. Cubitt & West East Grinstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Grinstead.
Questions about Cubitt & West East Grinstead
Has Cubitt & West won any awards?
Yes. Cubitt & West East Grinstead won Trusted Agent in The Trusted Agent 2026 awards.
