Trusted Agent profile · East Grinstead
★★★★★
1,988 reviews across 2 platforms
Whitehall Parade, London Road, East Grinstead, RH19 1AP, RH19 1AP
Part of Cubitt and West, see every office.
Cubitt & West's office in East Grinstead, at Whitehall Parade, is rated 4.7 out of 5 across 1,988 reviews on two platforms, including 149 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
5/5
TrustpilotMadeira Road
Abbie went above and beyond during our house hunting journey. Extremely professional, quick, accurate, friendly and personable. Compared to our previous renting experience this has been superb. Thank you to Marcus too, who initially showed us the property.Thanks again. X
5/5
TrustpilotBig Thanks
Hi, just a few words to express my thanks and appreciation to Lauren for her total professionalism in facilitating my need to rent out my home. From the off she was there when I needed to speak to her dealt with any issues I had and generally put my mind at ease. Also can I give Ciaran a shout for his help.
Dear Donald Thank you for your kind words about Lauren and Ciaran of our Crawley Lettings Team. I will be sure to pass your comments along. Best regardsBecky Jennings, Operations Director
4/5
TrustpilotClaire and the team were great at…
Claire and the team were great at getting us through the process and achieving our asking price!
Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
TrustpilotGreat estate agents
Great estate agents , very helpful , quick responses, Marcus was always are go to, he made sure everything was sorted quickly if we ever had a problem at the property, and kept us updated on everything, he was brilliant.
5/5
TrustpilotExcellent from start to finish!
Excellent from start to finish!Katarina and her enthusiastic sales and legal team swiftly sold our property with friendly professionalism.They were readily available to answer queries and provided regular progress reports .We are thrilled with the whole process and outcome.
Hi,Thanks for your review and kind words regarding Katarina and the legal team. We pride ourselves on our professionalism and we're glad that we were able to help with the sale of your property.Kind regards,Cubitt & West
4/5
TrustpilotTo Leonie and the team
To Leonie and the team. Many thanks for your time, help and professionalism in our scearch for a new home.
Dear Ian & JennyThank you for taking the trouble to leave a review for our Redhill office. It's great to read how professional and helpful you found Leonie and the rest of the team to be whilst searching for your new home. Kind regards, Becky Jennings, Operations Director, Cubitt & West
5/5
Trustpilot5Star for Kamile & Ciaran
this review is for C&W as a whole but most importantly Kamile Asmante & Ciaran Street who dealt with us expertly throughout the gaining of our first home in RH10, both were highly professional, very helpful & an absolute pleasure to do business with in all departments.. a Massive 5Star from us.. Regards - Kelvin & Sarah. :)
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
GoogleGreat team, really trustworthy and reliable. Matthew found me a buyer and guided me throughout the whole process. 5 star service all around
Afternoon Fabio, Thank you for your lovely review! We're pleased to hear that Matthew was able to guide you through the process and find you a buyer. It's great to know you found our team trustworthy and reliable. We're always here to help you move forward. Best wishes, Cubitt & West
5/5
TrustpilotFantastic service!
Shaun recently acted as the sales progressor during our move. His service proved invaluable in allowing us to communicate with other members of the chain. He did a fantastic job and was a great source of comfort whilst being realistic and straight. I genuinely believe the move would not have happened without his reassuring presence and voice at the other end of the phone. Fantastic service! Would highly recommend!
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotVery impressed
Very impressed. They were quick to action instructions and just get on with the job of marketing our property for renting. Very professional and a pleasure to deal with.
Morning Rob,Thank you for your lovely review! We're thrilled to hear that you were impressed with our quick and professional service in marketing your property for renting. It's always a pleasure to assist and ensure a smooth process for our clients. Best regards, Cubitt & West
5/5
Trustpilotthank you Micah!
I would like to send a massive thank you to Micah Roye for giving me and my partner the smoothest experience with our first time renting. It was so quick and efficient, a 10/10 service.
5/5
TrustpilotFantastic customer service
Fantastic customer service, Zak was enthusiastic to assist us and offered really good advise, scheduled viewings and arranged an appointment with the mortgage advisor immediately, most definitely a company I would like to proceed with in purchasing our first home. Highly recommended.
5/5
TrustpilotBrilliant support and help
Julie Bramble and Andrew McLaughlin have been superb in the marketing and sale of my late brother in laws property. They have been very supportive to my family during a difficult period and ensured everyone was kept informed in each step of the process. I cannot recommend them or Cubitt & West highly enough.
Good afternoon,We appreciate your kind words about Andy from our Southsea branch and Julie, our Sales Progressor, through such a difficult time for you and your family. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
5/5
GoogleCubitt & West East Grinstead have been splendid in providing help and advice in the selling of our property. Whether on the phone or actually walking into the premises we have always been met with a friendly team. Thank you in particular to Brendan Simmons.
Dear Chris Thank you so much for leaving a great review about the staff at East Grinstead. We will be sure to pass on your comments and especially to Brendan. It always makes a difference having a friendly team to put you at ease! Best wishes Becky Jennings Senior Operations Director, Cubitt & West
4/5
TrustpilotThe communication was brilliant
The communication was brilliant. The properties matched our specifications. Gina, Nichole and Millie were excellent in keeping us informed.
Dear Mr BurchellMany thanks for leaving a review of our Crawley office. It's great to read how you found the communication from Gina, Nichole and Millie to be brilliant.kind regardsBecky Jennings, Operations DirectorCubitt & West
4/5
TrustpilotJust sold a property through property salecubit/west…
Just sold a property through cubit/west southsea. And they certainly done a great job and especially Julie who helped get it over the line.
5/5
TrustpilotAshington Branch - Recommended
Heidi and the team were helpful throughout our purchase. They were proactive and kept us all in the loop.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotI'm a first time renter and Olivia at…
I'm a first time renter and Olivia at cubbit and west was great at explaining the process and the steps involved in renting and answerd my questions quickly.
Morning Sophie,Thank you for your lovely review! We're glad to hear that Olivia was able to guide you through the renting process and answer your questions promptly. It's fantastic to know that your first renting experience was a positive one. Best wishes, Cubitt & West
5/5
TrustpilotGreat service
Great service. Karen Fogarty kept us well informed of everything that was going on and kept things moving.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
1/5
TrustpilotAfter the sale of the house it got more EXPENSIVE
After the sale of the house went through I was given a conveyancing quote from them with a breakdown of costs of Conveyancing Fees £1,254.00 inc a £25 deposit.In literally one day of being contacted by their legal team the cost became £2,638.86 with another deposit required of £344.66I need no mortgage and very little in the way of legal guidance however Cubit and West are very misleading with this and I would urge anyone not to feel pressured in to using their legal team and seek an independant conveyancer
5/5
TrustpilotBecky has been super supportive with…
Becky has been super supportive with her excellent response to all my questions, provided detailed explanation to all I needed to know about the apartment.I will refer my friends to Cubitt & West.I can't thank them enough.
1/5
TrustpilotTerrible service.
Very disappointed with the management service I had as a landlord letting out a flat via Cubitt and West. Genuinely had to chase them for a response to everything - was so much work. Also found one member of staff unhelpful and she refused to use my name on every email response which made it feel rude and unpersonable. Won't be using them again.
Dear EmilyThank you for taking the time to leave a review. Cubitt & West place the utmost importance on customer satisfaction and it is disappointing if you have been dissatisfied with some aspects of the service received. We endeavour to respond to all customer enquiries within a prompt and reasonable timeframe however we apologise if on occasion our response times fell short of your expectations.We have reviewed your file and can see that many emails start with either good morning or good afternoon. We apologise if these came across as impersonal as this was not our staff's intention however feedback will be provided accordingly. Should you wish to discuss your concerns in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk Kind regardsCubitt & West
5/5
TrustpilotThe perseverance of the Southsea team…
The perseverance of the Southsea team in a difficult sale process was exemplary. The communication, follow up, optimism and general good humour made the process far less stressful. Highly recommended.
Hi Dinah,Thank you for your lovely review. We're thrilled to hear that the Southsea team made the sale process less stressful for you with their perseverance and good humour. Your recommendation means a lot to us. Best wishes, Cubitt & West
5/5
TrustpilotReally pleased with Cubitt & West
Really pleased with Cubitt & West, constant communication and a really proactive response. I dealt with Aneesa Khan, who was fantastic, really knowledgeable and always willing to chase and support. Such a pleasure to do business with.Jon.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Cubitt & West, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Cubitt & West East Grinstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Grinstead.
Yes. Cubitt & West East Grinstead won Trusted Agent in The Trusted Agent 2026 awards.
