Connells East Grinstead reviews

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Cailean Burns the branch manager, was outstanding! He was incredibly helpful and knowledgeable throughout the entire process. His expertise and support made the experience smooth and stress-free. I would highly recommend Cailean to anyone looking to buy or sell a property. Thank you Cailean!

Brooke · 1 July 2025

★★★★★ 5/5

Google

I have had a very helpful professional relationship with Lissy so far. In addition to her communications she also showed me a property I was interested in and acted in a professional manner, getting back to me straight away with answers to questions that I had for her. In the event we have now completed the purchase, and Connells have acted throughout in an exemplary manner. Lissy and Rob have both been extremely helpful, and I would be happy to recommend Connells based on my own experience of them.

Nick · 1 November 2025

★★★★★ 1/5

Trustpilot

Poor at communication

Poor at communication, you have to chase them for feedback on your viewing. When you do you are chasing for days for a call back. Called up to get feedback on our viewing as we waited for the agent to turn up so we could have a chat first... the agent never turned up. We left just in case and when we checked our CCTV, they never came to the house. When we called up to ask why, they gave us feedback and when we said we checked the CCTV and saw they never attended the viewing he was a little thrown and agreed they didn't attend the viewing. I would not trust this company to sell your home.

Nicol · 10 July 2026

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 5/5

Google

We cannot thank Lissy enough for her fantastic service while we are looking to buy a property. She has been efficient, communicative and incredibly helpful during the entire process. Thank you Lissy!

Kim · 10 October 2025

★★★★★ 5/5

Google

My partner and I recently used Connells mortgage services and we have had an amazing experience with them. As first time buyers with very little knowledge to start with about mortgages Nick, the consultant we met with, was extremely helpful, very welcoming and helped us gain the needed knowledge about mortgages, where to start and also getting the best deals. Nick has over 40 years experience and a lot of knowledge as well as being very kind and friendly. Booking an appointment was a very easy process and all the staff have been very helpful and friendly. We highly recommend using Connells East Grinstead.

Elodie · 10 October 2025

★★★★★ 5/5

Google

From initial valuation to 2 offers after being on the market for only 4 days! Both Kyran and Chris have been excellent, always available and able to offer trustworthy advice when required. I also managed to secure my new property with them, all within 3 weeks and so far using the Connells Home Conveyancing Service is proving very useful and easy to keep track of both sale and purchasing milestones. They have been professional, helpful, friendly, with an efficient end to end process and I cannot fault them. Would definitely use again for any future needs!

Caroline · 10 October 2025

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 5/5

Google

Robert Adams was professional, courteous and knowledgeable when showing us around one of the properties for sale. Unfortunately the property was not for us, however it was a pleasure dealing with Rob and we would not hesitate to engage with him again, in the future should they have another suitable property for us. Keep up the good work Rob!

Tommy · 5 November 2024

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Useless

Useless. Don’t want to help or speak to you unless it is regarding you paying rent. Property management do not follow anything up or rush to complete any jobs. The property I was renting had no hot water and no heating in the middle of winter and I had to chase property management for months to even get them to get someone out to look at the issues I was having. If my dream home came up and estate agent was Connells, I wouldn’t even consider renting / buying it.

Alice · 23 June 2026

★★★★★ 1/5

Trustpilot

The worst letting agent I dealt with.

The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.

N · 3 October 2026

★★★★★ 5/5

Google

Kyran was great throughout the whole process of us buying our property. They were very quick to respond to any queries we had and made the process much easier.

Mia · 10 October 2025

★★★★★ 5/5

Google

We used Kyran at Connells to sell my late grandparents house. The marketing process was clear and effortless on our side and we were kept informed all the way through. Probate took some time to get but Kyran kept our buyers updated and understood the process well. I would recommend Connells for their personal touches, friendly service and great market knowledge.

Jon · 24 August 2024

★★★★★ 5/5

Google

Well done Kyran and the team for a great selling experience from start to finish. We were followed up and kept informed but not pushed. Highly recommend

Philippa · 10 October 2025

★★★★★ 5/5

Google

We have been dealing with Kyran and Andy for the east grinstead branch and so far we could not have been happier they made every step of the process easy and put our minds to rest for any concern that we had I can not recommend them enough and Connell for any Mortgage services don’t have anything bad at all to say about them they were perfect for us! “ Corina and Adrian ”

Megan · 10 October 2025

★★★★★ 5/5

Google

Lissy has been amazing to deal with, communication fantastic and super efficient. I could not recommend her enough!

Lisa · 23 December 2025

★★★★★ 5/5

Trustpilot

Parkway

Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home. Natalia and Stew

Customer · 1 September 2025

★★★★★ 5/5

Google

Kyran was great and always replied to any queries promptly. The advice given was always in our best interests. We were selling my late parents home. It was a sad time for us as we grew up in this house. We were treated with empathy and understanding. I would not hesitate to recommend Conells.

Sam · 22 October 2024

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Landlords - look elsewhere

Landlords, look elsewhere! Rent collection works, but everything else with Connells Property Management has been a shambles. I experienced falsified inspection reports, requests to approve unlawful actions, ignored rent reviews for over a decade, questionable inventory and reference practices and unauthorised spending. Communication broke down to the point tenants dealt with me directly, making Connells fees a waste of money.

Louise · 18 August 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026