Connells East Grinstead reviews

★★★★★ 5/5

Google

If I could give 10 stars I would shoutout to Cailean, Rob & the team but a special mention to Cailean who went above and beyond, always on hand and available Ian’s helping me complete a flat sale in a difficult market. The best around and would not think twice about using them again in the future.

Matt · 10 September 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

Cailean has been a delight to speak to and extremely helpful through the process of me purchasing my first home. Constantly keeping me updated and informed throughout the entire process. Purchasing your first home is a very daunting as you don’t know how everything works but Cailean made everything a lots less stressful for me. I really appreciate the support provided to me by Cailean and his team including Rob, Lissy and Nick who all helped me along the way. Once I’m ready to move onto my next home I will definitely be asking Connells for their assistance. Thank you so much! :)

Issy · 15 January 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

Absolutely great service throughout the purchase of our new home. Rob and Cailean went above and beyond with what became quite a complex process in the end but at all times communicated well throughout and provided all the information we needed at all times. Couldn't recommend the team enough they were fantastic.

Sam · 10 June 2026

★★★★★ 4/5

Google

The first time we visited the agency in person, it was on a Saturday, and we were not particularly impressed with the gentleman who welcomed us. We didn’t feel like our needs were understood. However, I must say that after that initial visit, the agency was very proactive. I received several calls to arrange viewings and to gather information about our situation and the type of help we needed. There was a misunderstanding regarding one of the viewings, but once again, the communication from their side was crucial. Everything was clarified and resolved promptly. This positive experience is all thanks to Lissy, who took care of us and helped us change our minds about the agency. We had a few viewings accompanied by Lissy, and we enjoyed the experience with her. It was nice, smooth, and comfortable. We hope to have the chance to do a few more viewings with her and ultimately make our final choice.

Ang · 10 October 2025

★★★★★ 5/5

Google

We used connells mortgage services as first time buyers and couldn’t recommend them enough. We met with their consultant Nick, who has over 40 years experience in the industry and has a wide range of knowledge. Nick was very helpful and was happy to answer all our questions. It was really easy to book an appointment and every member of staff we had a dealing with were very welcoming and helpful. The whole experience was really easy and we would highly recommend using Connells East Grinstead.

Molly · 10 October 2025

★★★★★ 5/5

Google

Thank you so much to maggie at Connells East Grinstead. She is a refreshing estate agent who genuinely cares about her clients. As a first time buyer I was completely overwhelmed by the process, but maggie helped me every step of the way and has always been available for support and advice whenever I need it. Her professionalism, patience and dedication made the whole experience far less stressful. I would highly recommend maggie and the east Grinstead branch to anyone looking to buy or sell a property.

Elisha · 6 October 2026

★★★★★ 5/5

Google

We bought a new-build flat through Connells and couldn’t be happier with the service. Their communication was excellent, nothing was ever too much trouble, and every query was handled with respect and answered within hours. The whole team was friendly and approachable, and we wouldn’t hesitate to use them again. A special thank you to Nick Wolvey and Rob Adams for their incredible patience. Rob arranged multiple visits to the flat for different family members, took countless calls, and always kept us updated at every stage of the process. Truly outstanding service!

Charlotte · 8 September 2025

★★★★★ 5/5

Google

Just like to praise the service we had from Connells East Grinstead . Just bought a New build flat which has been a long process as in most New builds ! Connells had great communication nothing too much trouble every query was dealt with respect and response was always within hours ! Lovely team of people very friendly wouldn’t hesitate to use them again! Would especially like to thank Robert Adam’s for all his patience as we asked for numerous visit to flat and lots of calls and keeping us up to date at every step .

Sue · 7 August 2025

★★★★★ 5/5

Google

Cailean from Connells East Grinstead has been amazing throughout the process of selling my property. He has been there every step of the way even when there were issues or delays, he was straight on a phone call or email to find out what we could do to get it sorted asap. He is a real asset to connells, thank you so much Cailean for all your help, I really appreciate it!! Xx

C · 1 October 2025

★★★★★ 5/5

Google

I have been dealing with Maggie Silcock at Connells in East Grinstead who has been both friendly and professional. Having provided her with the relevant criteria for the type of property that we are interested in, she quickly responded with details of a number of properties, two of which we have already viewed. Maggie also has excellent communication skills, and we look forward to receiving details of other possible properties in the future.

Peter · 8 October 2026

★★★★★ 5/5

Google

I think estate agents can get a bad press. My house sale has been less than straight forward. Cailean is the new manager and short of holding my hand has done everything possible to guide me through this process. I cannot recommend his professionalism and can do attitude more highly. He has been patient, kind and gone above and beyond to secure this sale. I wasn't selling an expensive house with a large commission, nevertheless Cailean provided an A star service. At times I think he was on speed dial😊. Always reassuring and polite. Thank you.

Annie · 15 July 2025

★★★★★ 5/5

Google

Our house search was very intense. Since we don’t live in the area, everything needed to be organised to perfection and often with short notice. Connells, more specifically, Elysia (or as we call her, Lissy), was there for us every step of the way. Lissy supported us tremendously, staying in touch with us almost daily. She would send me details of any suitable property as soon as it came up, and even when something just felt close to what we were looking for, she made sure we knew about it. She was incredibly patient and her enthusiasm kept me from giving up, because I knew she was truly there for me. We had viewings scheduled every Saturday without fail, and whenever possible, she even gave us access to properties that hadn’t hit the market yet. She understood our urgency and worked with it. Lissy was also highly professional, always punctual, extremely organised, and at times even rearranged her schedule to accommodate ours. I would absolutely recommend Connells, and especially Lissy, for her professionalism and the genuine passion she brings to her work.

AngFla · 1 July 2025

★★★★★ 5/5

Google

So far so good! Rob has been professional, courteous and flexible, arranging for us to view the property we have now made an offer on... and thanks to both Rob and Kyran for working towards getting our offer accepted and for keeping in touch during the process. I'm confident they will keep working hard to make sure the purchase is speedy and straightforward!

Elizabeth · 10 October 2025

★★★★★ 5/5

Google

A big thank you to Rob, Emily and Cailean, great team. Proactive in every way. I cannot rate this agency highly enough, and I have had experience of many over the years. A Adrian.

Adrian · 10 June 2026

★★★★★ 4/5

Google

Thank you to the team at Connells, Rob and Cailean were prompt to respond to me and while the process was longer than we all wanted, Rob and Cailean stayed on top of all the communication needed to make the purchase as smooth as possible for me. Much appreciated and happy with our house purchase.

Stockbridge · 23 December 2025

★★★★★ 1/5

Google

What an absolute liar and conman the manager Kyran is. Kyran sat down in our own home and told us that the contract we would be signing was for 12 weeks, but after signing the contract we read it and realised it was a 26 week contract we had signed! Yes we should of read through the contract in full detail before signing but let’s be realistic, most of us do not read through a contract in detail before signing as we are normally eager to get signed up etc! After 6 weeks of not having even one property viewing I decided to speak to another estate agent and they gave us the advise we needed by demanding a contract cancellation due to dishonesty. I called Kyran at Connells and demanded a cancellation of contract due to dishonesty by making us sign a contract under false pretension, and within minutes Kyran had sent me an email saying he has cancelled the contract with no fees due and he had removed our property listing from there online listings within minutes. When I requested from Kyran his head office details for a complaint all he wanted to send me was the cancellation email for Connells and not there main contact detail. I later called Connells back to ask again for the head office details and the lad in the office clearly knew it was myself calling and became very rude and abrupt (which is on voice recording) Overall from the day we signed the contract, we found Kyran to be extremely abrupt, rude, non proactive and useless in his communication once he had his contract signed. A complete liar and conman that makes you sign a contract under a load of lies. If you wish to use this is estate agent then I suggest you do what we did by having voice recording cctv during your contract term discussion with Connells as well as telephone call voice recording so that if it goes wrong you have back up ready for a court like we have! Personally I would put the sale of your house on with another estate agent.

A · 21 March 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Outstanding service! A huge thank you to Rob, Nick, Cailean, Lissy and Rachel for making the purchase of my new flat such a smooth and enjoyable experience. From start to finish, communication was clear, updates were prompt, and every detail was handled with care. Your professionalism and personal touch made all the difference, I’m so grateful and couldn’t recommend you more highly!

Matthew · 8 September 2025

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

Cailean and the team were brilliant in the Sale of my property in East Grinstead. Constant contact and great communication through the whole process via email & telephone. would highly recommend. Rich

P&W · 10 April 2026

★★★★★ 5/5

Google

A full 5 stars to the team at connells East Grinstead. Caillen and his team kept us , informed throughout the process which turned out to a very difficult one indeed. Lots of hand holding and guidence along the way. Many thanks to Caillen Rachel,Rob,Lissy and Lesley

Julie · 21 November 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025