Connells East Grinstead reviews

★★★★★ 5/5

Google

Fantastic experience after dealing with several estate agents Kyran and his team put them to shame. Really helpful and fantastic communication. Went above and beyond on dealing with our needs including dealing with solicitors on both sides. Highly recommend using the services of this branch Thank you so much

Daniel · 10 October 2025

★★★★★ 5/5

Google

Thank you so much to the Connells east Grinstead team for there 10/10 service. Especially maggie who helped me every step of the way and provided brilliant support and advice. I would highly recommend this agent to anyone looking to sell or buy. Excellent communication and knowledge. Thank you maggie!

Kaela · 6 October 2026

★★★★★ 5/5

Google

Working with the team at Connells East Grinstead was an absolute pleasure, and a large part of that exceptional experience can be attributed to the expertise and leadership of Kyran Fielder, the branch manager. From the moment we started the process, it was evident that Kyran had assembled a knowledgeable and skilled team of professionals. Their in-depth understanding of the local market, coupled with their commitment to providing excellent customer service, made the entire process remarkably smooth and stress-free. Kyran's expertise shone through in the way they guided their team, ensuring that every step of the transaction was handled with efficiency and precision. The timelines were expedited without compromising on quality, and communication was consistently clear and effective. I was kept informed at every stage, and any questions or concerns were promptly addressed. Their genuine care and attention to detail made us feel valued and supported throughout the entire process. Kyran's leadership and the professionalism of their team made what could have been a daunting experience into a seamless and enjoyable one. I cannot recommend them highly enough to anyone seeking an estate agent who truly puts their customers interests first. Thank you, Kyran, and the entire team, for making our selling journey a resounding success!

Alex · 24 August 2024

★★★★★ 5/5

Google

It has been a pleasure to deal with Kyran and team. We were looking to buy a house through Connells and decided to put ours on the market with them too. This has made the whole process so much easier. We have gone from putting our house up for sale to completing and moving in to our amazing new one, all within 12 weeks. That is very impressive, thank you very much guys!!

Stephen · 7 November 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

We’ve recently bought our first home through connells. A huge thank you to Kyran, Chris and the whole team at Connells for helping us in each stages and for keeping us updating throughout the process. We highly recommend connells for your buyings.

Muhammed · 10 October 2025

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 5/5

Google

A highly professional agent that delivered on its promise, that being to sell the house promptly & at a good price despite a challenging market. Unrivalled marketing package with video tour & exposure across all the main selling platforms. A special note to Kyran, the Branch Manager who was efficient throughout, communicated with me at all stages & put up with my ongoing demands! Thank you Kyran, the team at East Grinstead & Connells.

Clarke · 25 July 2024

★★★★★ 5/5

Google

Although most of the dealings were through Connells and my ex-wife, Kyran and his team were very friendly, informative and proactive in getting our house on the market and under offer for the full asking price. I would recommend.

Charlie · 10 October 2025

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 5/5

Google

We when to view our soon to be forever home and Lissy was very kind, professional and answered all our questions. Lissy and Cailean really helped us to make this happen. I would recommend Connels. Thank you Lissy!!!

Fanta · 10 October 2025

★★★★★ 5/5

Google

I have been having a very positive experience with Connells, particularly with Rob, who has been very helpful and has gone the extra mile for us selling our property. Thank you Rob, keep up the good work! <3

Queen · 10 October 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Cailean Burns the branch manager, was outstanding! He was incredibly helpful and knowledgeable throughout the entire process. His expertise and support made the experience smooth and stress-free. I would highly recommend Cailean to anyone looking to buy or sell a property. Thank you Cailean!

Brooke · 1 July 2025

★★★★★ 5/5

Google

I have had a very helpful professional relationship with Lissy so far. In addition to her communications she also showed me a property I was interested in and acted in a professional manner, getting back to me straight away with answers to questions that I had for her. In the event we have now completed the purchase, and Connells have acted throughout in an exemplary manner. Lissy and Rob have both been extremely helpful, and I would be happy to recommend Connells based on my own experience of them.

Nick · 1 November 2025

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 5/5

Google

We cannot thank Lissy enough for her fantastic service while we are looking to buy a property. She has been efficient, communicative and incredibly helpful during the entire process. Thank you Lissy!

Kim · 10 October 2025

★★★★★ 5/5

Google

My partner and I recently used Connells mortgage services and we have had an amazing experience with them. As first time buyers with very little knowledge to start with about mortgages Nick, the consultant we met with, was extremely helpful, very welcoming and helped us gain the needed knowledge about mortgages, where to start and also getting the best deals. Nick has over 40 years experience and a lot of knowledge as well as being very kind and friendly. Booking an appointment was a very easy process and all the staff have been very helpful and friendly. We highly recommend using Connells East Grinstead.

Elodie · 10 October 2025

★★★★★ 5/5

Google

From initial valuation to 2 offers after being on the market for only 4 days! Both Kyran and Chris have been excellent, always available and able to offer trustworthy advice when required. I also managed to secure my new property with them, all within 3 weeks and so far using the Connells Home Conveyancing Service is proving very useful and easy to keep track of both sale and purchasing milestones. They have been professional, helpful, friendly, with an efficient end to end process and I cannot fault them. Would definitely use again for any future needs!

Caroline · 10 October 2025

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026