5/5
GoogleSergio was very helpful and professional from viewing through to signing tenancy! He kept me up to date with all steps and I was able to secure the flat I wanted within a week. No complaints!
Trusted Agent profile · East Finchley · Greater London
Verified
Martyn Gerrard Commercial reviews in East Finchley
★★★★★
542 reviews across 2 platforms
146 High Road, East Finchley, Greater London, N2 9ED
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in East Finchley, Greater London, at 146 High Road, is rated 4.7 out of 5 across 542 reviews on two platforms, including 531 Google reviews rated 4.7.
Reviews
Every review we hold for the East Finchley office, from every platform, shown as written. First names only.
Google5/5
GoogleSophie proved to be an exceptionally helpful and professional agent during my search for a rental house. Her assistance was invaluable, as she promptly returned my calls and even went above and beyond to assist me on her day off. I appreciated her efficiency and dedication throughout the process, making the experience smooth and stress-free.
4/5
GoogleOverall good experience renting a flat. Thanks Sophie!
5/5
GoogleTop-notch estates agent we had a great experience with. Our agent, Kevin, was extremely professional and communicative. Although we ended up signing with a different agency, the service we received at Martyn Gerrard was by far the best. We would recommend to anyone searching in the area.
5/5
GoogleI recently sold my home of 37 years despite the COVID restrictions Chris and Faysal in East Finchley made my move simple and we also managed to have some good laughs amidst the chaos. Thank you
5/5
GoogleLyle made mine and my partners moving in process very easy and kept us updated with all the important details. Thank you Lyle for all the support you have provided us with; you have made it a pleasant experience. Mike
5/5
GoogleWe bought a home in the area and Faysal was very professional and maintained excellent communication throughout the whole process. Would definitely recommend.
2/5
GoogleI usually don't review anything publicly and as a single mother receiving benefits I am already used to been discriminated by the estate agencies but my experience with Sergio left me speechless, and not in a good way. From the beginning I felt like I was treated as a second class citizen. Because of high childcare costs I had to make the decision earlier this year to stay home with my daughter, and not going back to my well paid job, go to self employment, and I was looking to be moving in with my daughter's financially stable godfather who has taken the role of her father, because her father is not in the picture. So on my way to the viewing I got a call that the landlord has lost the key and they will not be able to show me the property. I was upset cause I was taking an uber with my daughter that cost me £40 one way and was almost there. After he had made couple of phone calls Sergio got back to me saying that the key was found and the landlord would come to show me the property. I was grateful because he had made the viewing possible, so I do appreciate that we didn't pay the trip for nothing. I met the landlord, and talked to her about my trip there and my situation, and yes, mentioned that I was happy that I didn't have to pay uber £80 without seeing the property. I did get a vibe from her that she might not like my appearance (I have visible tattoos) but again it is something I have gotten used to. I understand that some people don't like them and associate tattoos with drugs etc but I don't have that kind of past or present. I just happen to like them. I tried to ignore my feeling and chatted away leaving the property in good mood. We decided to make an offer for the property and the next day talked to Sergio who now unwillingly took it. I was talked to like a child or a person with a minuscule IQ about the things we needed to provide. Paying for the rent and deposit was never our worry, and we were more than capable of paying both. Soon after that I got a call back saying that we were rejected on the counts that the landlord wanted "working professionals". I truly believe in persons right as a landlord to rent to whom they see fit, but what got me off guard was that the landlord had told Sergio that she had given me money for the bus that we could get back home (!?). She definitely did not, and if she would have offered I would have refused to take it. I felt like I was not believed. This made me feel like "working professionals" was only an excuse to not rent to us. As an icing on the cake the phone call was cut short because someone else was calling Sergio that was, and I quote, "very important". He never called me back. Needles to say after this experience I felt extremely "not important". The only reason I am not giving this a 1 star review is the fact that at least they didn't shot me down straight away on the first phone call when I told them I was a single mother receiving benefits, but I guess if they had I would still have my £80 that I paid all by myself for the trip, not feeling like a piece of garbage, and my daughter wouldn't have had to throw up in the car.NegativeProfessionalism
5/5
The Trusted AgentVery professional and friendly
Ben Alcock is a superstar that has helped me to now close a deal on my 4th commercial property rental for my dry cleaning business. Always on the ball and does what he can to get the result that I want. Top marks!!
1/5
GoogleHorrible experience from beginning to end. The property was unfinished when we moved in and was covered in mold. Now we have moved out they have refused to even respond to any enquiry of the deposit being returned.
5/5
GoogleThe whole sales team at Martyn Gerrard were fantastic from start to completion of my sale. It was Faysal that found the buyer for the property and he really took the stress out of the sale process. His knowledge of the local market is excellent and had a great instinct for who the right buyers would be. Most of all he achieved a great price for my property. I would definitely recommend the company and will use them again in the future.
5/5
GoogleShervin was very friendly and lovely to work with. He answered all questions and guided me throughout the process. Very happy with the service received.
1/5
GoogleI first contacted this office around July to request them to sell my flat as part of a dual agency agreement. The start of this (the first 6 weeks) seemed to go ok with some viewings lined up. After this it was clear Martyn Gerrard was only interested in getting us off their books as we were ruining their sales statistics. This was indicated by a conversation with them requesting us to reduce the property price by 50k (more than 10%) to sell it and trying to convince us we could still get more than the price we were asking for as people would make offers over the asking price. (I should add noone had previously said the initial asking price was too high and it had been previously been valued at 25k more by another agent). I rejected this strategy after which they suggested that if I didn't want their expertise I should leave them earlier than the 12 week contract duration. We have since reduced the price (by 25k) to encourage more viewings and then the branch manager called me telling me that as I don't want their advice they don't want to market my flat after that day. Previously when I have terminated contracts with estate agents I have had to give 1-2 weeks notice as a courtesy. The agent returns the keys during this period. However in this instance I was been given 12 hours notice and was met with awkwardness and excuses (i.e. we don't usually do this) when I requested the keys be returned to me in person by the end of the day (as previously stated that was the end of the notice period). Additionally for those who don't know, we are currently in a worldwide pandemic and I have found out that the agents have been showing people around my home without covering their shoes up or taking them off. Basically they have been treading dirt and germs from the Covid infested streets all over my floors. I have a young child who is crawling on these floors on her hands and feet. I have lodged a formal complaint within Martyn Gerrard about all the above and after a half-baked investigation (i.e. a chat over coffee most likely) the complaints agent has concluded that all the above was in order and that if I wanted the agents to comply with specific requirements RE Covid safety I should have formally requested it (even though I'm sure I did). It became quite clear from his email he was "mates" with the manager at this branch and there was no intention to provide me assurance something would be done about this (i.e. reprimand). So in short: If you want to be treated professionally & with respect, have you property sold for a decent price without extortionate commission, and be safe from Covid this winter, GO SOMEWHERE ELSE.NegativeQuality, Professionalism, Value
4/5
GoogleWe had an overall very good experience with Martyn Gerrard .Searching for a new home especially for renting can be very tedious and tiring if we dont meet the expectations and right one we wish for . The kind of efforts have been very difficult but cannot forget to appreciate the responsibility taken by "Sergio ". Sergio have been rightly with us from finding the house we desired and made the it huzzle free . Right kind of professional who dealt with every move from paperwork to the end in truly stress free manner. Keep up the good work !!!PositiveResponsiveness, Professionalism, Value
5/5
GoogleWe were very impressed with the team at Martyn Gerrard. They helped us to sell our place which took much longer than expected due to COVID and other challenges but they remained extremely professional and supportive throughout the transaction. We would particularly like to call out Christina Gemayel (mortgage advisor) who provided us with excellent advice, Faissal (Sales team) for his patience, determination, hard work and never-ending enthusiasm and Ronak (Sales progressor) for being an absolute star. We faced so many challenges along the way and were not sure to proceed but Ronak never gave up and worked tirelessly to make it happen. She used her expertise and knowledge to think outside the box and provided us with alternatives and solutions along the way. She was very responsive to all our queries and in constant communication with the different advisers/agents involved along the chain to ensure a smooth transaction. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been a tenant for over ten years With Martyn Gerrard, and have been especially pleased with the service relating to the property I moved in to last week. I've had very positive experiences with Martyn Gerrard and have rented three properties from them in East Finchley. Sergio and Marc have been easy to deal with, helpful and have had very good communications. Needless to say, as mentioned above I'm also renting my new flat from MG as well. Highly recommended - thanks!PositiveProfessionalism
5/5
GoogleI have only great things to say about Martyn Gerard in East Finchley. From renting my current flat to now purchasing my first home with them, I have only ever received a service that’s professional and honest, which can often be hard to come by. Faysal in-particular has been a delight to deal with; always available, extremely responsive, and he has made this entire process as smooth as it could possibly be. Always service with a smile, and true asset to the neighbourhood :)PositiveProfessionalism
5/5
GoogleLyle and the team at Martyn Gerrard have been really helpful in the renting process, and ensured everything got through quickly. All the documents were able to be signed online, which worked well to suit our busy schedules.
5/5
GoogleJohn Sandos @ East Finchley is an asset to the branch. He had me in our new home under a week. I am amazed by his professionalism and efficiency. Special Thanks to JS @ Martyn Gerrard lettings department.
5/5
GoogleI had a great experience with the agency and especially with John Sandos who helped us find a house for rent. John is very friendly and professional in the same time as well as easy to communicate with.
5/5
GoogleLyle and the team at Martyn Gerrard have been really helpful in the renting process, and ensured everything got through quickly. All the documents were able to be signed online, which worked well to suit our busy schedules.
5/5
GoogleWe recently bought a home in East Finchley and Faysal was very pleasant to deal with in such a stressful moment.
5/5
GoogleI'd like to thank Marley for helping us find a new home, he was very professional and helpful, He kept in constant contact and was efficient. Highly recommended. Thank you.PositiveResponsiveness, Professionalism
5/5
GoogleWe've had great experiences with MG East Finchley. Jenna Durand was lovely and professional. She was very responsive and knowledgeable whenever we had any questions. We would definitely use them again.PositiveProfessionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers4 reviews
Many thanks to Ben Alcock for speedily and efficiently dealing with a number of difficult issues arising during the process of the transaction, now completed.Read all 4 from buyers
Landlords2 reviews
Both Ben Alcock and Michael Izzi are a credit to your company and have been a pleasure to deal with throughout this process. They are helpful, knowledgeable and ...Read all 2 from landlords
Tenants3 reviews
Ben Alcock is a superstar that has helped me to now close a deal on my 4th commercial property rental for my dry cleaning business. Always on the ball and does ...Read all 3 from tenants
About Martyn Gerrard East Finchley
Established in 1964 Martyn Gerrard Estate Agents is one of the largest independent estate agents in the North and North West London. We have 10 branches in all of the primary locations where the more prestigious properties are to be found. The Board of Directors have collectively over 120 years of experience in the North London property market. We are incredibl;y proud to have celebrated our 50th birthday in 2014.
Want Martyn Gerrard Commercial to help?
Tell us what you need and we'll pass your enquiry to Martyn Gerrard Commercial and up to three other top-rated agents near East Finchley.
Want every enquiry from this page to come to you only? Upgrade to View Agents
Questions about Martyn Gerrard Commercial
What do buyers say about Martyn Gerrard Commercial?
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Ir wrote: "Many thanks to Ben Alcock for speedily and efficiently dealing with a number of difficult issues arising during the process of the transaction, now completed."
What do tenants say about Martyn Gerrard Commercial?
3 reviews from tenants, rated 4.7 out of 5 on average. For example, Botan wrote: "Ben Alcock is a superstar that has helped me to now close a deal on my 4th commercial property rental for my dry cleaning business. Always on the ball and does ..."
