Abbotts Ely reviews in East Cambridgeshire

★★★★★ 1/5

Google

Poor customer service. The first person dealing with our sale was sacked halfway through which we were not informed about. Frequently the staff were unhelpful and unprofessional--promising to return our calls but failing to do this. At times it felt like we were being misled or misinformed. On several occasions they gave us conflicting information or told us forms had been sent out when they hadn't or emails had been written/phone calls made which weren't. In our experience Abbotts is an incompetent estate agency from the area manager downwards. Avoid.

Danny · 27 October 2017

★★★★★ 5/5

Google

A massive thanku to Pat David & Jack from the ely branch.They have gone above and beyond what we expected from an estate agency.Their attention to detail in all aspects of house moving has been outstanding.They are a credit to abbotts in all aspects and will def recommend to everyone.What more can we say other than HAPPY MOVING !!! from 2 very happy clients Mark & Tracey from LittleportPositiveProfessionalism

Tracey · 26 October 2021

★★★★★ 1/5

Google

Very poor service!!!! After viewing and paying down £350.00 to hold a house to rent, the service was extremely Poor!!! The refranceing part was even more shocking when they did not understand the way my income was tax, after I had explained it to them going back and fort from the agent to the referencing company. They gave a decision that wrongfully reflexed my income. I then had to get my accountant to call them and explain the way my income and taxation works even duo I did this twice before. The office then stopped answering my phone calls, and when I did get hold of them I using 141 to block my number they answer my call right after i called showing my number. I was then given a runaround story by the staff and was told that i'll be called back within five min's once they talked to someone in the office; or they have to talk to the landlord; This went on and I was never called back by anyone till I called them the next day, I even left it for two day when I was told I was getting a call back stright away, and never did. From the day I paid my money to the day I HAD IT with all the Extremely POOR Service 17days had pass!! which was full of stress and upset for me as having to move house with 4 children is a stress in it self but having to put up with the incompetent staff at Abbotts letting, I called up to cancle everything I did not care if the landlord say yes or no to me renting the house all I wanted was my money back!! even this I now have to wait for as the only member of staff that can do refunds within the whold of Abbotts is on holiday till next Monday! I'm doing a live radio interview on BBC Cambridgeshir today and i'm going to get this story into it because people are held at ransom by letting agents cause the need somewhere to live so we put up with all The POOR Service, The Rude staff, The Lack of Empty at what is very stressful times. You had my money and still DO!! you also had an obligation to me as much as you have for the landlord to provide me with a Open,Honest and respectfull service. Which did not happen in this case!!! POOR POOR POOR POOR SERVICE "abbots" Never Again< Mr S Cox.

Ukcox07 · 27 October 2016

★★★★★ 1/5

Trustpilot

Disgusting Treatment from Abbotts King’s Lynn

LETTINGS DEPT : Abbotts Estate Agents King’s Lynn : Unprofessional , Uncaring and Unresponsive : Having suffered an injury and needed an operation whilst abroad we realised we could not commit to our future tenancy, even though we hadn’t signed any contracts. These guys seemed so kind and professional until we had a health issue that meant our proposed tenancy couldn’t begin. We gave ample time too. Despite writing a letter of explanation we received NOTHING! No acknowledgment, no letter of understanding, no wishing us well on our road to recovery, NOTHING! - All I can say is this was a shock to us and a big disappointment. I have included the letter I wrote below so you can judge for yourself whether we deserved being ignored! Is this really the service we deserved?..,………………………………………Good afternoon Suzie,I hope you are well.It’s not been going so great this end I’m afraid.We’ve both encountered more health issues and the surgeon who administered xxxxxx last injection has recommended, after examination, that for his own safety he should not attempt to do anything with his arm for fear of causing irreparable damage. This therefore has major implications for our plans.Furthermore I have been suffering from pins and needles and numbness in my foot and fingers and extreme back ache which the surgeon has said is due to the extra pressures since xxxxxxx incapacity - and to make matters worse, I’ve been advised to avoid lifting anything heavy to avoid further damage to my spine!In light of the above and being mindful of the promises we made to yourself and to the landlord in regards to keeping the property in top ‘viewing’ condition, we feel that this is something we can no longer achieve and promise. We’re not able to hire a van or arrange any furniture let alone construct even a bed frame - to say the least.We do not want to cause detriment to the landlord’s quest of finding a buyer for his lovely bungalow and therefore, to give the landlord the best chance of a sale in this climate, we have decided that this task should be passed on to a tenant who is in better shape, health wise to present the property in the best way possible.It’s with a very heavy heart that I write this Suzie as we were both so extremely looking forward to beginning our brief tenancy at the bungalow but we are very honest, open and responsible and don’t want to promise something to the landlord that we simply can’t fulfill. We’ve been stressing about tidying up for an urgent, last minute viewing and knowing how difficult it is to even pick up a cup, fills us both with worry and anxiety.On a more positive level, at least we are still a few weeks away from the original intended commencement of the tenancy and you didn’t waste time sending out contracts.Please send our sincere apologies to the landlord who I would hope understands that our decision was not taken lightly but was taken with his best interests at heart.Xxxxx feels his rehabilitation should be at home with his bother as the rehabilitation could prove to be quite an extended period of up to 18 months for the injury to heal.You have been a real treasure throughout the short process so far Suzie and we’ve had some great conversations. You are definitely a rare find in this day and age and we both appreciate all you’ve done for us.We totally understand if our holding deposit is something we have to forfeit but if the landlord understands that our decision is primarily based on his position to effectively sell the bungalow, then I would like to hope he would not decide to retain our deposit.Once again Suzie, thank you for everything. We can’t express how nice it’s been dealing with you and it would be a pleasure if we were able to secure a house purchase or tenancy in the future - maybe you’d even find us our dream bungalow?In the meantime we are being sensible and putting our health first even if it means letting go of the lovely bungalow.Kindest regards,………………………………………………To this date, we received no email, no call or any communication following the letter we sent and to this day, it still makes me extremely sad that the relationship I thought we’d developed over a few weeks was nothing more than fake.

Darren · 29 August 2023

★★★★★ 5/5

Google

Very detailed and through research was done by the agent, Jack Bidwell, on my "unusual" property before presenting me with a suggest target sale price. Very good service indeed meaning that Abbotts will be my seller of choice should I proceed with this sale.

Roger · 26 October 2023

★★★★★ 1/5

Google

I would t bother. Their phones are never answered. After trying all day I gave up.

Rachel · 22 February 2025

★★★★★ 5/5

Trustpilot

Abbotts Ely 5 * service

I would like to thank Jack and Pat from the Ely branch for all their help in securing my property. They made the process easy and quick, responding to queries the same day. I would not hesitate to use them again.Lisa - Witchford

Lisa · 22 February 2022

★★★★★ 5/5

Google

All the staff have been extremely helpful and professional throughout the sale of my property, Especially Pat.

Lauren · 27 October 2019

★★★★★ 1/5

Trustpilot

They don't ever repair anything fast

Whenever you need to have a repair done they just take forever to sort it out and sometimes I have had to just do it myself like the time my 4yo daughter window on our ground floor flat wouldn't close properly letting in freezing temperatures into her room. Or the time water was leaking out under the sink and constantly having to empty a bucket for weeks. They honestly don't give a dam about the people renting from them.

Ty · 13 January 2023

★★★★★ 1/5

Trustpilot

Failure to return deposit

Still waiting after 2 months for deposit return. Called countless times always told I would get a call back never did. Told today that money was being taken for contrived reasons

Alasdair · 27 June 2025

★★★★★ 3/5

Trustpilot

Absolutely no communication

I went for a flat viewing. It was conducted by a lovely, knowledgable woman. Afterwards, I had some questions I'd like answered and left an email. I got a call the next day promising I'd get my answers. 3 weeks later, nothing. I've left an email and 2 voice messages. I've also discovered the flat is now up for rent, which begs the question has it actually been sold, and the new owners are renting. In that case, why is the flat still up for sale, and why did no one have the decency to let me know. They're lovely at the beginning of the process, but once you actually want to get involved in the process, absolutely nothing from them.EDIT: After contacting customer support, I finally got an answer, that was apologetic.

Sam · 26 October 2022

★★★★★ 5/5

Google

Friendly warm efficient valuation with good advice.First contact had with an Estate Agent.Can reccomend for fast good attention and no hard sell. Graham

Graham · 12 July 2024

★★★★★ 5/5

Google

David Monks was a pleasure to deal with! Always professional. Thank you!

Sharon · 26 October 2020

★★★★★ 1/5

Trustpilot

GREG ABBOTT TO BE REMOVED

GREG ABOTT NEEDS TO BE REMOVED FROM HIS POSITION I HAVE A DAUGHTER THAT IS A VICTIM OF MALPRACTICE AND BECAUSE OF THE CAP HE CAME UP WITH WE CAN NOT GET COMPONSATION AND HER HEALTH IS COMPLETLY DESTROYED JENNIE SEALY HOSPITAL IN GALVESTON TEXAS GAVE HER VERY SEVERE BRAIN AND SHE DOES NOT HAVE PEACE WHEN SHE IS AWAKE SHE IS IN ALOT OF PAIN AND BECAUSE OF THIS MAN I DO NOT KNOW WHAT OUR FUTURE HOLDS TWO HOSPITALS ARE INVOLVED MEMORIAL HERMAN SOUTHEAST IN HOUSTON TEXAS BURNED HER HAND VERY SEVERLY WITH AN INFILTRATED IVY SHE HAD AN IMPUTATED FINGER OVER IT,SHE WAS TRANSFERRED TO JENNIE SEALY HOSPITAL THEY SPECIALIZE ON BURNS THERE THEY GAVE MY DAUGHTER VERY SEVERE BRAIN SHE ALSO HAD A BLOOD TRANSFUSION THE BLOOD WAS CONTAMITED WITH HIPITITUS C SINCE THEN MY DAUGHTER HAS NEVER BEEN THE SAME SHE IS IN AND OUT OF THE HOSPITAL BECAUSE SHE NOW HAS A FEEDING TUBE AND IT CAUSES HER TO ASPIRATE AND E THAT CAUSES PHENOMIA AND SHE HAS BEEN IN THE HOSP[ITAL SEVERAL TIME WITH ASPIRATION PHENOMNIA ,BUT MR ABBOTT GOT COMPENSATED FOR HIS ACCIDENT UNFAIR ,PLEASE PEOPLE VOTE HIM OUT PLEASE PLEASE!!!!!!!!!!!!!!!!

Mary · 9 October 2022

★★★★★ 1/5

Trustpilot

Deceptive towards disabled people

As a disabled person I could not read the agency agreement so relied on him telling me no sale no fee no hidden costs we don’t charge for anything only to find out that I have an email saying because I’ve terminated the agency agreement early I’m liable for paying their costs

Jason · 13 August 2024

★★★★★ 1/5

Trustpilot

I would give 0 if I could

I would give 0 if I could. Absolutely disgusted with the service and no one seems to care. I selected the full management fee as I am heavily pregnant and did not want to have to deal with the management of letting my property. So far all I have done is have to make phone calls, chase incompetent people up or arrange things myself. Have yet to see any invoices despite requesting them, have been lied to about dates work has been completed, work carried out without any authorisation for the cost from myself… the list goes on. 34 weeks pregnant and horrifically stressed.

Emma · 3 September 2022

★★★★★ 5/5

Google

David came to view our house and work out a valuation. We really liked the way he described the house and saw what we also value about it. He took great pains to contextualize the valuation in terms of recent sales and for sales. If we ever decide to sell, we will definitely be back in touch. Many thanks again

Melanie · 27 October 2019

★★★★★ 1/5

Yell

Their incompetence could cost you thousands...

I made it clear from the outset that I wanted to use the property for a specific purpose, which they said should be fineMy solicitor found out that the management company would not allow me to use the house for my intended purpose. It was a straight "no", and that this had been requested before and also refusedSuch a basic check was not done in the first instance which was definitely their responsibility and fault.I had racked up broker and solicitor's fees during this process, too. Luckily I had stopped at getting searches done as it didn't feel right.Were it not for the insistence by my solicitor that we get this written permission prior to purchasing the property, Abbotts would have pushed me through the purchase without knowing all the facts that I had asked for.It's easy to look good when things are going well, but it's how you handle the hard and awkward situations that counts

RobertJ-359 · 27 March 2022

★★★★★ 5/5

Google

I was very impressed with the service I received from both David Monk and Pat Case throughout the whole process and I would definitely recommend Abbotts Ely. They were responsive, patient and kept me up to date with any developments throughout the sale of my property. I would definitely use them again in the future.

Rachel · 26 October 2020

★★★★★ 1/5

Trustpilot

TENANTS BEWARE

TENANTS BEWARE. Negligent agents facilitating shady landlords to rip off tenants. Landlords left the rental property truly filthy (covered in hair, mud up the walls, bins full of refuse etc) and they didn't move out on time - they were still there and had belongings in the rental after I'd started paying rent. Still left out of pocket for cleaning costs on my way into the rental. I was left without a full set of keys, leaving parts of the property unsecured. Abbotts simply emailed me advising nothing was going to be done about it. Total charlatans, the Fawlty Towers of letting agents. Hugely stressful dealing with an office of lying, defensive agents who refused to actually manage the property. Landlord now attempting to unfairly deduct money from deposit and will have to take to court to resolve the matter. Please avoid like the plague. I paid my rent 3 months in advance - £4,500 at a time and was treated appallingly. Still waiting for an apology despite having sent in a formal written complaint. Their professionalism and morality = zero.

JP · 17 January 2022

★★★★★ 1/5

Trustpilot

Sales agent AMY RENDALL .Run away from…

Sales agent AMY RENDALL .Run away from them .We are 1st Time Buyer . We found an house with Abbotts Agency we put down our offer and they ask for all documents and proof of funds to go forward with the purchase and after one month they said the owner he got another offer . They keep us on standby one month and they looking for another buyers wich they offer more money than us . The worst Agency and people I meet in my life .😡 🥵

Corneliu · 11 January 2022

★★★★★ 1/5

Trustpilot

Only interested in one thing

Only interested in one thing, making money.zero customer service and deduct money from the rent due to the landlord for any and every reason they can think of. Do not deal with any issues for tenants or landlords. Do not replay to emails.

Gary · 11 October 2024

★★★★★ 1/5

Trustpilot

I would give a 0 if I could.

I would give a 0 if I could.This is the worst company I have ever been involved with.I rented my property in January 2021,First time so I required guidance so had them manage the property.I paid £90 amonth, for nothing.I could never get hold of anyone they failed to support with any emergency or maintenance work.They did not inspect the property , they said they did but I do not believe this was done.Then the day the Tennant's vacated no one spoke to me about check outI had no report.I collected my keys this Saturday and found my house in an awful state furniture outside my house, completely overgrown, dog poo in the garden , scuffs on the wall, fake tan on my rugs, didn't even put the furniture back.The worst thing is they are selling my house and Abbotts have been carrying out viewings it like that! I was embarrassed and mortified.Worst service ever, emotionally draining.Avoid at all cost.My house will be pulled from there service tomorrow.

Happy · 5 September 2021

★★★★★ 1/5

Trustpilot

I am writing to confirm the withdrawal…

I am writing to confirm the withdrawal of our offer for the purchase of the above premises.From the outset your service has been nothing short of appalling, firstly you neglected to mention in any of your sale advertisements that this property is a 'listed building', you also didn’t mention that this premises is in a conservation area, the first we knew of these very important details was when our own solicitor informed us some weeks into negotiations!Your customer service is nonexistent, even today (like on so many previous occasions - for example last Thursday - no return call) (today is Tuesday) you haven’t returned my call.You have left me no alternative other than to seek a purchase elsewhere with a reputable agent.In order that others may be deterred, and not subjected to such a horrendous experience - which has resulted in a significant cost to me, I am sending a copy of this email to your head office to advise them how you run your branch!!

David · 20 July 2021