Abbotts Ely reviews in East Cambridgeshire

★★★★★ 5/5

Google

Absolutely fantastic service from all the team at Abbotts. Pat was so friendly and up front about all the costs and explained everything to us so we knew the whole process :) Rebekah was so wonderful and helped us out so much through the process of selling and buying our forever home. All our questions and queries were answered quickly and efficiently and they were always so willing to help !! Totally recommend these guys to anyone buying and selling !!

Charlotte · 27 October 2019

★★★★★ 5/5

Google

Pat, David and Rebekah were all very friendly and approachable and answered all my questions. They also listened to my frustrations with how long the process was taking and spent hours of their valuable time chasing solicitors on my behalf. This has been my first experience of them and I will be sure to remember them in the future if I have need of an estate agent. Thank you for all that you did to help me get settled in my new home!

Katy · 27 October 2019

★★★★★ 5/5

Google

We cannot thank Abbott’s enough for the hard work and determination they have shown right from the start, to the sale of our house and for the purchase of the house we love! David went above and beyond in keeping us updated and ensuring everything goes smoothly which we are extremely grateful for. Not forgetting the professionalism of David, Pat and Rebekah throughout the whole process. Their invaluable advice and support has enabled us to have a stress free sale of our property. Thank you Team Abbott’s! :)

James · 27 October 2019

★★★★★ 1/5

Trustpilot

The Mildenhall branch I had rented my…

The Mildenhall branch I had rented my property thru for years lost or mislaid a contract for a period that I had to pay the Council Tax of some £400 for when it should have been the tenant they were paid the management fee for the period in question but even after calls to them over the months they have not paid me back it is appalling DO NOT USE THEM

Clive · 5 February 2026

★★★★★ 5/5

Google

Jack and Zak have been fantastic throughout a complex and demanding purchase! It is always pleasant to deal with people who clearly enjoy and are passionate about their jobs! I would 100% recommend Abbotts for their genuine and responsive service. Thank you for all your help!

Emma · 26 October 2025

★★★★★ 5/5

Google

Very impressed with Mark. He deserves a 5 star feedback. We are looking for our first house and while we are not in particular ready to buy, Mark took the time to explain everything and shows us the property around. He’s an asset for Abbots

Mata · 3 November 2025

★★★★★ 5/5

Google

David and Pat have to be the nicest estate agents I have ever met, nothing is to much to ask and they have been a real pleasure to have had them helping us find a new home around the Ely area. I would recommend Abbots Ely if you are buying or selling a home and we found them to be extremely helpful and professional.PositiveResponsiveness, Professionalism

Brian · 26 October 2021

★★★★★ 5/5

Google

Pat, David and team put my faith back in Estate Agents. Pat was my initial contact , clearly professional but not pushy (something I have experienced elsewhere. David then kept me updated throughout the time the property was on the market and was always well informed. Sadly on this occasion a sale did not materialise but Abbotts Ely would be my first port of call to sell a property.

Linda · 26 October 2020

★★★★★ 5/5

Google

Brilliant service from Pat and his team. We went through a difficult time with a personal problem, and Pat was with us and supporting us all the way. Would not hesitate to recommend their service and support to everyone. Definitely deserves 5 stars.

David · 26 October 2023

★★★★★ 1/5

Google

Contacted them to request a viewing of a house they launched on Boxing Day, to be then told that it had sold almost 2 weeks ago. What is the point of launching it for sale 26th if that is the case? - Also still being advertised as for sale on Rightmove... poor agency manner and not sure how any of this benefits their seller.

Peter · 8 January 2025

★★★★★ 5/5

Google

I had an excellent experience buying a house from Abbotts Estate Agents in Ely. Always very helpful with enquiries and questions that needed answering. Completion day went very smoothly on the day I received the keys.

Patrick · 16 November 2025

★★★★★ 5/5

Google

We have just purchased a property and, as we all know, this is quite a stressful moment, and the Abbotts team in Ely have been amazing. We would like to particularly thank Jake for keeping us informed of the progress at all times, that was very helpful. We really recommend them.

Agathe · 26 October 2022

★★★★★ 5/5

Google

OK so there's lots of agents out there but this agent went the extra mile for me during the ongoing dreadful times in the housing market while the Brexit fiasco continues. The marketing was changed a few times until I eventually had three good offers on my house. The staff at Ely were understanding and patient throughout, I would definitely use them again.

Tom · 26 October 2020

★★★★★ 5/5

Google

Thank you Abbotts for the sale of my property in Ely. Pat came to value my home , and organised a photographer. Rebekah did the accompanied viewings, I was surprised at how well she managed these. I think with their experience and knowledge I received a very good offer on my home. Always willing to help and Filled me in with progress. Would highly recommend Abbott’s.

Pam · 27 October 2019

★★★★★ 5/5

Google

Despite not buying /selling a property through them, the amount of help and guidance they provided was immeasurable. All the staff are extremely knowledgeable, friendly and go out of there way to provide an exemptible service, thus making a difficult moving situation a lot easier. I wished I had engaged them to sell my property, as opposed to the lack lustre agency I was contracted with. Highly recommend them.

Douglas · 11 August 2024

★★★★★ 5/5

Google

Thank you to Jack and the team at Abbotts Ely. Absolute sterling service, kept us fully informed every step of the way and worked really hard on our sale!! Would definitely recommend, do yourselves a favour and use Abbotts Ely! Thanks team, with special thanks to Jack!

James · 26 October 2022

★★★★★ 5/5

Google

David, Patrick and the team at Abbotts could not have been more helpful with sale of our property. Their levels of communication were excellent, compared to my previous experiences with estate agents - they were helpful, friendly, courteous and professional - they really went above and beyond with the correspondence between solicitors and the buyer to expedite the sale. Thanks a million!

Kelly · 27 October 2019

★★★★★ 5/5

Google

Great Estate Agents to deal with. Mark Smith who showed me around my future home was amazing - he was very friendly and professional. A very quick transaction. I would highly recommend. Thank you.

Lesley · 8 October 2025

★★★★★ 5/5

Google

I cannot thank David & Pat enough for all the help on my purchase, they went above & beyond & have been very friendly & professional throughout the whole process. I cannot recommend them enough, I would not consider any other estate agents to use in the future, customer service as it should be, 5*****

David · 26 October 2020

★★★★★ 5/5

Google

Excellent service from Pat, Benjamin and Gary when selling our mother’s house after she went into care. They were very sensitive to the circumstances and helped us through the entire process with patience and kindness. The home was sold quickly and smoothly thanks to their very professional and calm guidance - can’t thank them enough and have no hesitation in recommending their services. Gold star service all round!

Avis · 8 May 2024

★★★★★ 5/5

Trustpilot

Fantastic Service!

Of the 3 estate agents I contacted to market my late mother's property in Ely, Pat Case from Abbotts stood out from the very start. He was professional and knowledgeable but not at all pushy. He valued the property at significantly more than other agents but I went with it since Pat clearly knows the local market better than I. Pat and Jack at Ely office knew I didn't want to conduct any viewings as it was a bit of an emotional sale and not once did they ask me to. They did six viewings on the first Saturday which cannot have been easy for them, particularly at relatively short notice, but they did it willingly. Their enthusiasm paid off and within days they achieved an offer at the full asking price from a cash buyer who was close to exchanging/completing her sale. During the sale Pat provided regular updates and was proactive in trying to assist with progress. The sale took just under 7 weeks from start to finish and I know that Pat and his team's help must have contributed to this amazingly quick transaction. I am extremely grateful to Abbotts at Ely for making what was a difficult time so much easier for me and I would thoroughly recommend them. Thank you so much.

Mrs · 28 April 2021

★★★★★ 1/5

Trustpilot

“Nearly Ready to Exchange”, A Month After We Walked

So me and my partner were looking to buy our first house together. We found a doer upper in an area we liked with nearly all the features we wanted. We negotiated costs. Sophie, the estate agent, was very pushy from the outset, chasing us multiple times a day trying to get us to increase our bids. Eventually we settled on a figure everyone was happy with.

Josh · 26 June 2025

★★★★★ 1/5

Trustpilot

Awful Customer Services

I made the mistake of trying to rent a property through Abbotts. Their staff never responded to my emails requesting information. I had to call multiple times, and despite their assurances, they never followed up with me. Eventually, I discovered that the property was no longer available, but the staff never bothered to inform me. I only found out through a friend who lived in the same building as the flat I was interested in renting.

AL · 7 March 2025

★★★★★ 1/5

Trustpilot

6 weeks without receiving my deposit back

Their agents have no idea what they are doing, I’m asking for my money/deposit back more than a month and no one is able to solve the problem.There is no a process in please to get help, they internal communication is completely broken generating burocratic delays for tenants.Stay away and save yourself time and stress not dealing with them.By today, I still not receiving my deposit back, and I left the property the 25th of May 2021.

Francisco · 8 July 2021