Abbotts Ely reviews in East Cambridgeshire

★★★★★ 5/5

Google

Mark was excellent to deal with, he followed up consistently and helped us with our search significantly. Out of all the agents we dealt with, Abbotts really stood out due to their personal approach, professionalism and attention to detail, we would highly recommend Mark and Abbotts!

Mark · 19 October 2025

★★★★★ 5/5

Google

So far i have found all the Staff at the Ely office to be very professional and helpful. Especially Mark and Jack. Kept me up to date with whats going on and always quick to respond to any questions i may have. 😃 …

Lorraine · 6 November 2025

★★★★★ 5/5

Google

After trying for months to buy our first house and not getting anywhere, Abbots were not just the only estate agent in the area to return our calls, but to find us a property to our requirements. Abbots made the entire process their end as smooth as it could go, they kept us updated constantly, and helped us get witnessed copies of IDs to Solicitors. Zero complaints, we would definitely use again.

Daniel · 10 October 2024

★★★★★ 5/5

Google

I recently contacted these guys in order to book a viewing on a property in which they were marketing. From the initial phone call, 2 forms of booking confirmation, meeting the lovely Mark at the property, to being asked for feedback on the next working day, the whole process was seamless. I didn’t feel pushed in any way when I said that the property wasn’t for me. I was encouraged to get a valuation of my property, of which I took them up on. Jack came out and gave his honest opinion and informed me of the estimated price of my property. This was followed up by an email explaining how he had come to this figure, using his research to support his figure. All in all I have been impressed with the lovely nature of the staff and the casual approach. They have left the details for me to mull over, making me aware that they are here if needed. No pushy salesman approach insight. If you are looking to market your property please consider this company!

Debbie · 8 November 2025

★★★★★ 5/5

Google

Mark has been very helpful to me and my husband so far on our first house buying journey. He has been easy to contact, positive and full of useful information. Thanks Mark!

Rebecca · 2 November 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Mark at Abbotts Estate has been incredibly helpful and professional throughout the entire process. He was excellent during the viewing and made everything run smoothly. Highly recommended, Thank you, Mark

Enzo · 2 November 2025

★★★★★ 5/5

Google

Abbotts Estate Agents have been excellent throughout my property purchase. Mark was very helpful during the viewing, and Patrick made the whole process possible. Highly recommended. They have gone above and beyond. Thank you

Silvio · 1 October 2025

★★★★★ 5/5

Trustpilot

Tim @ Kings Lynn - 5 Star!!

We brought a bungalow from a seller using Abbott’s at the beginning of the year. Tim @ Kings Lynn branch truly went above & beyond for us. He attended extra viewings, even on his Saturday day offs. He kept us updated as to progress. But above all else he was in constant contact with the seller & their solicitor, pushing them along to get the sale through in the timeframe we needed. He made endless phone calls, got involved in paperwork where he had no obligation to & was always on the end of the phone when we needed him. Would recommend Tim to anyone. I think he was as excited as we were the day we got the keys!!! Thank you

Abbey · 9 April 2025

★★★★★ 5/5

Trustpilot

Very knowledgeable and helpful

Very knowledgeable and helpful. They prioritised sending the right person round rather than the number of people they sent round. Then, after we sold they were very helpful in the conveyancing process. They have a specific department for that who was able to explain things when I was unsure and to liaise with solicitors and the other agents. When problems arose they were key in resolving it and finding the right solution. While we worked mainly with Joanna from Thorpe Bay we also had a lot of help from Amy on the after sale. They have also continued to support us after the sale.

Kathryn · 2 June 2026

★★★★★ 5/5

Google

Thank you to Pat and all the Team for making my move happen🙂 it was greatly appreciated that you all went above and beyond. …

Richard · 3 November 2025

★★★★★ 5/5

Google

I had an amazing experience with Mark! From start to finish, he was incredibly professional, knowledgeable, and patient. He also put me in contact with their mortgage brokers to better understand the process in buying a new home. Mark took the time to answer all my questions and provided honest insights about the property. It was a great experience overall, and I truly appreciated their courteous and informative approach.

Paloma · 1 November 2025

★★★★★ 1/5

Trustpilot

Knock, knock. Who's There? ...No-one!

I can't truly rate the service because I've had none! I've tried for over a week to get some information on a property listed in their Stowemarket branch. I've left messages, I've emailed, I've used the chatbox, the contact form and made 4 phone calls, which no one answered or responds to the recorded messages I've left. I phoned a bigger branch who told me they would contact the branch and get them to call me....nothing. Not a peep. I started this a week ago, because I'm in Suffolk at the weekend and wanted to arrange a viewing. I've had to give up and make other plans. There is clearly something wrong with their communications dept. If they have one!?!

Steven · 20 November 2024

★★★★★ 5/5

Google

Well done for Mark, helped us to view the lovely property. And was really good throughout the process. 👍🏻 …

Vadym · 15 October 2025

★★★★★ 5/5

Google

I recently purchased a property that was sold through Abbotts in Ely and the experience was the smoothest one I have ever had. My highlight of the process was dealing with Jack, who went out of his way to progress my purchase as much as possible. He constantly kept me updated and even pushed things forward from my side without being prompted. I have no doubt that I would use Jack and Abbotts in the future, should I need their services. I would now always recommend Jack and Abbotts to any prospective buyers/sellers. Thanks for everything!

Ben · 26 October 2022

★★★★★ 5/5

Google

Jack & Zack were really excellent with their communication - responded to our enquiry in a timely manner, were attentive and polite. Would certainly recommend!

Sara · 1 August 2025

★★★★★ 5/5

Google

Initial meeting with Pat, really professional and explained the whole process, obviously a wealth of experience and knowledge. Mark had my house under offer the day it went on the market, very proactive and keen to keep me advised at each stage, brilliant. Jack providing support from the office, friendly and knowlegeable. Thank you to you all, a great team 👍

Sarah · 15 October 2025

★★★★★ 5/5

Google

Thanks to everyone at the Ely branch,especially Tasha Bowes who tolerated and helped with my constant phone calls in what became a very long drawn out process due as usual to solicitors.

MrChomper07 · 11 March 2025

★★★★★ 5/5

Google

David Monk, Estate Agent was the main contact at Abbotts when our landlord decided to sell the property. David was an admirable agent, who treated myself and my housemate with the utmost respect. He was considerate and respectful at all times; when arranging and completing viewings, and communicating with us. The house sale and viewings took place during the early stages of the global pandemic and this was managed well to ensure everyone's safety at all times. Providing David would be my main contact at Abbotts in Ely, I would use their services again in the future.PositiveResponsiveness, Quality, Professionalism

Rachael · 26 October 2021

★★★★★ 1/5

Trustpilot

Abbotts Mildenhall Lettings absolutely…

Abbotts Mildenhall Lettings absolutely dire, they stretch the truth, communication not even 1 star, we have been landlords over 20 years thought we would give the youbg new staff anotther chance, awful expereince. This write up does not refer to Zac on the sales side, he is very switched on.

Derfek · 4 September 2026

★★★★★ 5/5

Google

Very positive experience when using Abbotts recently. Benjamin, Pat and Jack smoothly guided us through every stage of purchasing an unusual property. Special thanks to Benjamin for his patience. Would highly recommend using Abbotts Ely and the welcome box full of vouchers and products was a very nice touch!

Sandra · 8 May 2024

★★★★★ 1/5

Google

My Wife and I recently bought a house through Abbotts Ely and from start to finish we couldn’t have had a more stressful and exasperating experience. I’ve read quite a few reviews and most have said “excellent service, treated like a valued customer, great communication” but unfortunately our experience was as far from these statements as possible. David started our house purchase journey with lack of communication, ignoring our emails and questions and we grew very tired of having to ask the same questions on several occasions to bet met with yet more lack of response. Our vendor’s situation was not the most simple, however, on several occasions we were promised a weekly update on the situation and yet again no response from Abbotts Ely was received. To that end we complained and Pat took over our purchase. I thought this would be a good move and having the “Area Manager” on the case would make sure we were moving forward. Again we were promised a weekly update, accompanied by the promise of pushing the purchase through as quickly as possible but we were hit with false promises and lies on numerous occasions yet again! Admittedly the recent COVID-19 pandemic did slow things down a little and this was completely understandable, however, when we were promised an update from the “Area Manager” after he had spoken to the Company Directors on how best to move this purchase forward we still had to chase several times with emails just to be told they were pushing for the purchase to go through as quickly as possible. We had to chase absolutely every request time and time again just to simply get nowhere. Then came moving day, we had some issues with the other parties time keeping, to which we informed Abbotts who did absolutely nothing to try and move the situation forward resulting in my Wife and Dad having to complain face to face at the Ely office. They were confronted with a member of staff best described as a “wet drip of a bloke” who didn’t know what to do or indeed understand our situation. For a business that relies on the general public for their existence, they showed complete disregard for communication and professional working practices. We were promised weekly updates; that didn’t happen. We asked for situation reports; nobody ever got back to us without us having to chase several times to be told “we’ll find out and get back to you” starting this merry-go-round of trying to get someone to answer emails and return our calls. I can see so many reviews which state how well all of these principles were done in other peoples purchases, however, our experiences with Abbotts Ely was a complete nightmare and littered with incompetence and lies, both of which we didn’t expect from reading the reviews before we started our process. In short, I firmly believe this to be one of the worst customer service experiences we have ever had.NegativeResponsiveness, Professionalism

Owen · 26 October 2020

★★★★★ 5/5

Google

I have been dealing with the Abbotts team & in particular David Monk this past 6 days with regard to a house I'm purchasing through them in Ely. I sent David an email a few days ago here it is: "may we say how impressed we both are with the kind, professional & courteous manner in which you are dealing with this sale", Fantastic communication & people skills & I wouldn't hesitate to use them if I needed to in the future. Well done team long may it continue.

Gary · 26 October 2020

★★★★★ 1/5

Trustpilot

Money loss and poor professionalism

My experience with Abbotts Rental Agency was incredibly frustrating and disappointing. Not only did they fail to return our advance rent payment in a timely manner after vacating the home, but they also didn't support us in claiming it back from the landlady, resulting in a loss of our money. Additionally, they neglected to back up the deposit properly and unjustly deducted exorbitant amounts, citing unnecessary expenses such as £710 for cleaning and double payment for tap replacement. This lack of transparency and fair treatment is unacceptable, highlighting Abbotts Rental Agency's disregard for their customers' rights and financial well-being.Im including their communicationsI seriously won’t entertain these kinds of behaviours from an agency like Abbotts.I have left the property at February 28th and till now they are claiming the landlady haven’t responded to them.It’s so frustrating to experience such kind of poor professionalism from themI have lost almost £1800 pounds and in debts

Anaz · 3 April 2024

★★★★★ 5/5

Google

Adding a review based on our property viewing experience conducted by Jack B. Very professional, knowledgeable and friendly. We have had many viewings with a variety of agents in recent months but Jack was the first to be able to answer all our questions at the first viewing. Although the property wasn't quite right this time we hope to meet Jack again soon.PositiveResponsiveness, Quality, Professionalism

Bertie · 26 October 2022