Every review we hold for the East Ayrshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Service from Yupy, Roath Branch
I’m incredibly pleased with the service I received from Yupy Sarwar at Allen & Harris Estate Agents for our recent home purchase. The home buying process can be daunting, but Yupy was fantastic every step of the way.From finding potential properties to helping me negotiate an ideal contract, Yupy was always available and communicated how each part of the whole process would move forward. He also understood the housing market in our search area, which allowed us to get an incredible deal that exceeded our expectations.Yupy answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary, going the extra mile and assisting me with obtaining numerous specialist reports on the condition of the property and ensuring that when access was required for these inspections to take place the property was accessible, even at short notice.His knowledge and experience, combined with his patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend him to anyone.
Al · 2 July 2024
★★★★★ 5/5
GoogleBoth my wife an myself would like to thank Natalie and all the guys in the Killie office of Allen and Harris for all the hard work they done for us in the selling of a flat . Always on hand to answer any questions we had.
Again many thanks
John and Catherine.
John · 26 January 2024
Agent replied · 22 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleIf I could give zero stars I would.
Apart from advertising our property on Rightmove and Zoopla and arranging a few viewings they did the square root of bugger all. Communication regarding progress of our sale was zero. In their own words, once we had accepted an offer and details had been passed to solicitors they "just sit back and wait for their money".
In stark contrast we found the agents that we were purchasing from were absolute stars and went above and beyond even though we weren't their clients.
I could go on but it would take far too long but suffice to say that I would advise you to avoid this bunch of charlatans like the plague.
John · 16 January 2025
Agent replied · 23 January 2025
Hello John,
Thank you for sharing your feedback with us. I'm sorry to hear about your experience and the issues you faced with communication during your property sale. Please reach out to us at complianceresidential@sequencehome.co.uk so we can address your concerns directly and work towards a resolution.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotDefinitely recommended
Definitely recommended! Tried PeterAlan first to sort my mortgage and after almost 9 months and wasted over £1000 I just gave up. Very disappointed! Thanks to Liam Tresilian at Allan&Harris Albany road who managed to sort my mortgage within a week. very pleased!
Halil · 8 September 2025
★★★★★ 1/5
TrustpilotPoor communication
We previously used Allen and Harris to market our property and had a terrible experience. Today, we arranged to view a property marketed by them. I had reminder text messages confirming the viewing and when I arrived the owner said he accepted an offer 4 days ago and he was told Allen and Harris would inform anyone who had arranged to view - which they did not. Total waste of time and confirms my views.
RD · 16 January 2026
★★★★★ 5/5
GoogleReally happy sith service from Sean at Allen and Harrus when purchasing our new home. Sean was extremely professional and helpful throughout the whole process. Thank you Sean.
Maureen · 4 January 2025
Agent replied · 9 January 2025
Many thanks Maureen for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleUsing Allen & Harris was an absolute delight. Connor & Natalie were helpful courteous and professional . In every aspect regarding the purchase of our new home. We will only sell our home through this company. Most impressed, throughout the entire process. Best wishes John D Murray
John · 26 January 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotWe used Allan and Harris’ mortgage…
We used Allan and Harris’ mortgage advisor service. The lovely Alanna Docherty helped us with honestly everything for buying our new house. She was amazing we could not fault her. She really went above and beyond and as for many people, all the things that come with buying the house can be very confusing but Alana explained everything so well and just made the whole process stress free to be honest. She always answered any messages or query’s quick and was always so friendly and polite. Her knowledge is great as well. We are so happy with the service provided and cannot recommend Alana enough. If you are looking for a mortgage advisor she is the one, we will be using her again for future housing things. Thanks so so much again Alana 😊
Yaz · 31 October 2023
★★★★★ 2/5
TrustpilotIncompetent.They assured me it was a good tenant
They assured me it was a good tenant. When I received the referencing it turned out she wasn't earning enough to pay the rent, had lied about her job and salary, had seven addresses in eight years. I only learned this three days before she was supposed to move in. I stopped the deal and decided to sell. Allen and Harris still want their fee. The demand is £300 more than on the contract. Total incompetence.
Jean · 5 November 2025
★★★★★ 5/5
TrustpilotI just want to thank Dylan for getting…
I just want to thank Dylan for getting my house he has been amazing to me and all my family. Wouldn’t have this house if was not for Dylan. Thank you so much Dylan. You are such a lovely gentleman thanks for everything . Many thanks Jessica and family
RUBEN · 20 March 2025
★★★★★ 1/5
TrustpilotSo poor experience with them!
So poor experience with them. Before peyment was taken, the Sequence Brooker was ringing every day. After payment made, totally change atitute. Lack of communication, no reply, ignoring, waiting forever. Because not receiving support from broker I made bad mistake pull out from property I was hoping to buy. Always been worrying when problem because this broker is not with you when really need.They change big amount of money for lifetime service. But no service after payment.
Marcin · 12 October 2023
★★★★★ 5/5
GoogleDavid, Connor and Natalie were always professional, courteous and patient. There was no hard sell, or pressure to sign with them, and everything was explained clearly. The entire process of selling was very straightforward.
Lorraine · 25 April 2024
Agent replied · 22 October 2024
Hi Lorraine Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
★★★★★ 5/5
TrustpilotBest estate agent ever
I used Allen and Harris to purchase a house and Connor Sherman was my estate agent. He was so friendly and helpful. Kept me updated throughout the whole process and would chase up any enquiries that I had immediately.Also, Liam Tresillian, the mortgage broker at Allen and Harris, was extremely helpful and found me the best mortgage deal. I highly recommend using Allen and Harris.
Lisa · 9 May 2024
★★★★★ 1/5
TrustpilotReally poor experience with Allan &…
Really poor experience with Allan & Harris Roath. I had a house valuation booked, and because I’m away on business, a family member took half a day off work to attend. Just a few hours before the appointment, they cancelled by email with no phone call, no proper explanation, and no attempt to rearrange.
Guest · 1 April 2026
★★★★★ 1/5
TrustpilotTERRIBLE
That’s is me again. After a very stressful negotiation with this company we decided to continue in the purchase of the apartment and couldn’t be worst. After a lack of information in the home report that builds with more than 4 floors bead to have lift by new regulations and just a few lenders accept to mortgage apartments in 5 floors without lift we got one. Lender tried 3 times to organise the service but Alen and Harris have not organised the appointment so they came to us telling the seller will put apartment back to market. Terrible service,terrible organisation, terrible customer service. Maybe now they will sell to their friend.
Edna · 18 July 2025
★★★★★ 5/5
GoogleDavid is a very professional Estate agent, he goes above and beyond in order to show your property at its best. David and Connor got people through my door and realized a good sale for me. Highly recommended. 😄 …
Sheila · 23 October 2023
Agent replied · 22 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotPaisley office - Professional, friendly, great experience
What a great experience we had selling our parents’ house. Allen and Harris were totally professional and took all the hassle out of selling a property which is 2 ½ hours away from me. The Matterport walkthrough showed the house beautifully. Allen & Harris did all the viewings - 15 in the space of 2 weeks - and secured a great price for us. They were friendly, respectful and kept us informed at all times. This was the Paisley office - a great team!
Good · 30 May 2025
★★★★★ 1/5
TrustpilotLied from day 1
Rented us a property (which was extremely overpriced but had no choice as was about to become homeless) and said that the landlord was “the best landlord they’ve ever dealt with”
Katharine · 25 July 2026
★★★★★ 1/5
GoogleI requested a viewing of the property that wasn't granted. Instead, during the first call, the agent was insisting on me getting a valuation first from their agency! I said I didn't need it but they never proceeded because they had to do the valuation form first. They hung up when I said that I am not sure I wanted it. So, you won't show me the property if I don't let you see my own house first, really? They asked how much we paid for our flat, then what's the exact flat number etc. This is unheard of, guys. Utter rubbish.
P.S. I appreciate you looked into my feedback and re-listened the conversation, thank you for your answer. I don't remember being notified that the call was being recorded. It does not change my impression of the call though because I felt under pressure to go ahead with filling in the form for your valuation. I mentioned clearly that I already had a valuation and even gave details about it. I have been dealing with other agencies for over 4 months by now and this is not the usual procedure to give all my details prior to the property visit. When I said 'they hung up' - it felt like it too as the phone call was wrapped up as soon as I said 'no valuation'. It didn't mean I didn't want to see the property. On another note, if you say it's for safety and security of your agents, can you explain why I was asked about my previous valuation on the flat and the amount of it? How does that relate to their safety, sorry but I don't see the point. This is just to clarify my position - I wasn't explained that your form is extensive and it is for the viewing. Based on the above, I would avoid any further contact with the agency. I would like to make sure that you delete any details of the conversation that you currently store with my phone call recording, thank you. Please confirm that my details have been removed along with the call recording.
Tanya · 23 October 2023
Agent replied · 22 October 2024
Hello Tanya,
After contacting the local team about your concerns, who have re-listened to the conversation you had with our centralised booking team, I am sorry if any confusion occurred during your call. I have been advised you informed the agent, whilst registering to view, that you had not yet placed your own property on the market. This prompted the agent to ask if you would like to consider your own valuation to which you initially agreed. Whilst trying to assist you with this it is noted you changed your mind and were reluctant to provide your home address. For the safety of all our employees and sellers we do require this detail in order to register you on our systems and generate the viewing request and as such the agent was unable to fulfil your request at this time. I am sorry if this was not explained fully during the call and note that it was yourself who spoke last prior to the call ending
If you wish to contact the local team directly, please ask for the Branch Manager, Natalie, who will be more than willing to assist you directly it you have not already done so.
Alternatively, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Scott, Customer Relations.
★★★★★ 5/5
GoogleWe had a first class experience with Sean. He went out of his way to help us, even dropping keys off to family, 10 miles away as we live abroad. Thank you Sean. You were amazing
David · 20 February 2025
★★★★★ 5/5
TrustpilotThank you Maisy and Olly.
A big thank you to Maisy for her kindness, patience and professionalism throughout our buying experience this week. We are moving into Shepton Mallet from Jersey (although my husband was born here) and only had a week to view properties during half term as I am a teacher. On arrival we didn't think that we could be in a position to put in an offer as although we have sold a property at home it hasnt been fully processed....Maisy has made this totally possible for us and we are now really excited to start our new life here soon.Olly was also great at the start of this weeks journey and yesterday when offers were being discussed.From beginning to today when our offer was accepted we have been 100% happy with Allen And Harris.Thank you all 😚
Jo · 25 February 2022
★★★★★ 5/5
GoogleMartin and the team of Sean and Mazda have been friendly and supportive in the process of selling our home and their communication has been excellent. Thank you so much.
Elise · 18 April 2025
★★★★★ 1/5
TrustpilotCharity Shop Sue needs to help them.
Charity Shop Sue could show this lot a few things about management. Broker was an imbecile, couldn’t get him off the phone until we paid, then couldn’t get him on the phone. His manager was a nylon shirt wearing narcissist. They caused delay, drift, and endless stress. Avoid like the plague. Financial ombudsman here we come.
Andrew · 10 February 2024
★★★★★ 1/5
TrustpilotLIARS,MONEY HUNGRY DISHONEST
PORT TALBOT OFFICE - The worst experience I've ever had with an estate. I had a pleasant viewing with the owner who showed me around when the estate agent wasn't available. Loved the house a d spent 2 hours chatting with the owner who seemed more than keen to sell to me, even asked me to exchange numbers to keep each other updated as this agent allowed his last sale to fall through and never notified him.Later the same day I txt the owner and offered full asking, telling him he could take as much time as needed to decide. He replied instantly and accepted. I emailed the agent and formally submitted my offer as well as my mortgage in principle proof of funds (far more than enough to Substantiate my offer) I phoned the next working day a d the agent Sarah Rowlands was instantly offish and dismissive, huffing down the phone and acting completely put out that I had called. She was annoyed me and the owner had contact and told me nothing had been accepted and viewings would go ahead still.I heard nothing til I was contacted by Rachel in there mortgage team. I told them I had already got a lender I was happy with but was pushed in to chatting with her anyway. After talking through the mortgage info I was then called yo say my offer was accepted and it would be taken off the market....that was until dat laterite Rachel had decided upon herself to go behind my back and speak to my lender and tell me they wouldn't lend to me...pure rubbish, i had personal contact with my lender and was told that agents tend to use intimidating and bullying tactics to force people to pay for their services.As soon as I refused to pay for the agents in house mortgage service I was ghosted and then told my offer had been gazumped and owner stopped contact. I took it as a blessing in disguise as I would never deal with Sarah or Rachel or this crooked company. A week after that I wascontactedby the owner again who assumee I was still buying...I had to be the one to tell him that his agents lied to him and me and that I was messed around and they declined my offer without his knowledge.Avoid these unprofessional,dishonest,useless, crooked liars at all cost!!!
Furb · 17 November 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
