Stirling Ackroyd Ealing reviews

★★★★★ 1/5

Trustpilot

Rogues not paying back deposit money.

I am disgusted by the way I am being treated by SA. I rented a property which was mould infested, had to end my contract as despite raising the issue with the property’s manager, the landlord refused to fix the issue. No communication by SA. One month after vacating the property I have not received my deposit back. They did not email me important documentation as their system was down. I have to chase them to get updates as they do not email me or call me to update me. I’m being treated with constant contempt and disrespect for my dignity. These people are rogues. Avoid renting from them. I have complained, spoken to managers, emailed, called and nothing. Close to 4K on owed monies.

Noel · 3 May 2024

★★★★★ 1/5

Trustpilot

Unfair and Biased Survey

Had survey completed on back of cash offer received on property. Spent last eight years upgrading and improving all aspects of property. Having received the report it was totally biased, did not mention our immaculate property in any detail at all just focused on a landslip many miles away from us. We are built on rock so no issues at all neither with any surrounding houses in village some built in the 1800’s and still standing very solidly. This biased and unfair report led to our cash offer being reduced by £65k on what was an already reduced offer from a cash sale company leading to us losing the property we had reserved. Is one in the hands of the other? It is peoples’ lives you’re messing with remember that.

Mary · 29 April 2024

★★★★★ 5/5

Trustpilot

CAMERON JONES

CAMERON JONES I have had a portfolio of properties that have been looked after by Cameron and the team at Stirling Ackroyd over the last 6 years. Cameron has always been extremely helpful going above and beyond his responsibilities with the upmost professionalism. Accounting and finance has never been my strong point, so having an expert like Cameron patiently dealing with my requests has been crucial to managing my accounts.

Laura · 6 November 2018

★★★★★ 1/5

Trustpilot

I strongly recommend against trusting SA

I strongly recommend against trusting Stirling Ackroyd with the management of your house. Their staff are poorly trained, inexperienced and lack a professional approach. They simply act as a middle man between landlord, tenant and contractors without any real management expertise. I was stuck with this outgoing repairs including a freezing house during 2 winters in a row yet still there are an obscene amount of things which require repair. I had a broken window for 3 months as well during summer (luckily) and had to deal with all sorts of issues because of that. Property manager went on vacation only to forget about this issue completely. Their only goal is to save their landlords some money. Now they are trying to make it a condition that only if I renew my contract will they fix the freezing temperatures I have been dealing with for more than 1 year and a half.

Ehab · 25 April 2024

★★★★★ 5/5

Trustpilot

Stirling Akroyd stands out from the Estate Agencies crowd !

It has been a great pleasure as a landlord dealing with Stirling Ackroyd! A fast service by Rebecca and her team leader James. I can recommend them as they stand out from the Estate Agencies crowd. Thanks again for your immediate response to my queries & questions. Appreciated.

Johan · 28 March 2023

★★★★★ 5/5

Google

Nakay and Jeffrey have been amazing for my new property in August. Excellent service, would recommend

Mehdi · 20 July 2025

★★★★★ 5/5

Trustpilot

Just wanted to give credit where it is due...

Really pleased with the service provided by Tim Nagamani (Senior Property Manager)Unfortunately there were a number of issues with my property let which left me totally deflated and disappointed with how matters had been handled previously. Tim came along and resolved them all without much reference to myself. It was amazing! A real credit to the company.Thank you Tim!

Pauline · 1 December 2021

★★★★★ 5/5

Trustpilot

Jack was a star!

Jack was super helpful, asked lots of great questions and made me feel very listened to. Communicated clearly and made quick actions to organise not just my viewings but my needs with potentially selling as well!

Amy · 19 January 2024

★★★★★ 1/5

Trustpilot

Don't bother doing business with this real estate agency.

Don't bother doing business with Stirling Ackroyd!They would advertise a place at a certain price, take 20 offers on it and then entertain every person who placed an offer to bid against others which will ultimately raise the asking price of the propriety by 20%. They are doing nothing but damaging what is already a difficult real estate market.Communication is extremely poor, they won't keep you in the loop nor inform if your offer was successful or not.To be frank I doubt they are even presenting all the offers to the landlord, they would most likely show off by putting forward only offers way above the asking price. I've been working with other agencies who have made it very clear they would be unable to do any viewings or take offers once a propriety is under offer but Stirling Ackroyd works like no one else on the market and I mean it in the worst possible way.If you are a landlord or a tenant looking for your next successful rental please take your business anywhere else but Stirling Ackroyd.

Marianne · 10 April 2024

★★★★★ 5/5

Google

Great service from Callum. Superb knowledge and advice. Callum made the process to finding the perfect place effortless. Callum was consistent at keeping me updated with everything along the way. Would recommend!

Charlotte · 24 October 2020

★★★★★ 5/5

Google

Always brilliant service from Townends in Ealing. Rented through them for over 3 years and nothing is too much trouble for them. Always very helpful and friendly - especially Robert. Highly recommend them to anyone.

Jane · 25 October 2019

★★★★★ 5/5

Trustpilot

Big thanks to Abby!

Thank you to Abby who made our last minute tenancy change over as seamless and simple as it could have been. We know it normally can take up to 7-10 days to change over a tenant with referencing etc. Abby was always very responsive and kept in touch with me to ensure the process would be dealt with quickly. Thanks so much Abby, we all really appreciate your help.

Amy · 27 September 2018

★★★★★ 5/5

Trustpilot

Very responsive agent

We had to change the names on our tenancy contract. Rahat has been super helpful, maintaining a clear and transparent communication with all parties involved and making sure that everything was done quickly. Thank you so much Rahat!

Franck · 30 November 2023

★★★★★ 5/5

Trustpilot

Henry and team at SA worked hard to …

Henry and team at SA worked hard to find a new tenant before expiry of previous lease. They snapped to work like a well oiled machine, combining great personal service with commercial efficiency. Many thanks, can't recommend enough.

Patrick · 22 September 2017

★★★★★ 5/5

Trustpilot

Kyle Moran was great

Kyle Moran was great. While the process is never easy, he was very good at keeping me informed throughout and also very responsive which helped to take some of the pressure off. Not pushy either and would recommend.

Graham · 18 September 2017

★★★★★ 5/5

Trustpilot

Thank you Kyle and the SA team!

Thank you Kyle and the team! Smooth running and stress free! I got the impression that the Sterling Ackroyd understood my concern that my purchase completed with a glitch and they personally made sure it did! Thanks again!

Charles · 1 September 2017

★★★★★ 5/5

Trustpilot

Friendly

Friendly, efficient and informative David Harvey deliver a quick diffident service and let the needs and expectations of what I was looking for. Focused on what I was looking for and taken the comment on board in time for the viewing.

Hema · 8 August 2024

★★★★★ 5/5

Trustpilot

Can’t thank David enough for helping me…

Can’t thank David enough for helping me with my search today, he was really thorough with his questions in order to help me find exactly what I wanted. Super friendly, & a pleasure to chat to.

Megan · 9 January 2024

★★★★★ 5/5

Trustpilot

The property sales advisor Sandra…

The property sales advisor Sandra Holmes was very helpful and answered all my question. She is an amazing property sales advisor and I would definitely recommend her to my family and friends. Thank you once again

Anisha · 5 January 2024

★★★★★ 1/5

Trustpilot

Never use this agent

This is the worst agency I have ever worked with. We are paying full management fees, but everytime there is a problem with our property they do absolutely nothing. I have to chase them constantly for getting the barely minimum done. They have also messed up in accounts in the past. Unresponsive, unprofessional. If you want to let your property, I recommend to stay away from them.

Customer · 27 October 2022

★★★★★ 1/5

Google

This company works with landlords who take multiple days to reply back to sign a contract, and that same landlord will cancel your holding deposit. They also forget or don't have keys to the property they will be showing you, so your 1-hour travel is wasted. Really bad customer service which I will definitely avoid.

Jignesh · 24 October 2023

★★★★★ 5/5

Trustpilot

Mike Frith Surveyor

Mike Frith surveyed a property for me. I could not have asked for a more helpful and professional surveyor. Who was also so easy to contact post survey report.Highly recommended.

J · 27 April 2024

★★★★★ 5/5

Trustpilot

Letizia Lupi is a credit to the team

Letizia Lupi (Lety) is a credit to the team. I have had a number of difficulties in dealing with other agents in the past. However, since she became the manager of our property in February 2023, Lety has been responsive, professional, polite, and delightful to work with.

Ian · 1 March 2023

★★★★★ 5/5

Trustpilot

James Banister - Property Manager

James has been looking after my property for several years and I find him to be extremely efficient, professional and a pleasure to deal with. If ever there is a problem, he is very quick at responding and deals with the issue promptly. I would highly recommend James and the team at Stirling Ackroyd if you are looking for someone competent and trustworthy to manage your property.

Natalie · 9 April 2019