Trusted Agent profile · Ealing
★★★★★
1,519 reviews across 2 platforms
41 The Broadway, Ealing, W5 2NP, W5 2NP
Stirling Ackroyd's office in Ealing, at 41 The Broadway, is rated 4.4 out of 5 across 1,519 reviews on two platforms, including 207 Google reviews rated 4.6.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotMy experience with Stirling Ackroyd…
My experience with Stirling Ackroyd Nine Elms, and particularly Justin Vinluan, has been very pleasing. Justin was always available when I needed guidance and to progress the sale.
Dear Danielle,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJoel from head office.
Joel from head office was patient and did his very best to ensure the necessary paperwork was completed, accurately and with the minimum amount of fuss.He was very pleasant reassuring And made me feel at ease.Altogether a very pleasing young man, and I would be perfectly happy to deal with him again.
5/5
TrustpilotStirling Ackroyd
Stirling Ackroyd have been really helpful throughout our tenancy - in particular our property manager, David Umney, who has been very responsive, helpful and informative. Thank you!
1/5
TrustpilotDon’t do business w these guys as…
Don’t do business w these guys as landlord as they will pursue you for renewal fees for rollover contracts whether or not you agreed to themThey hide them in the small print and will harass you w a debt collector tooThey want money for old rope- so unethical
Dear F Sinclair,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
4/5
GoogleEd Whyte at Ealing Townends was consistently professional. These are assets in an industry where the outcome is difficult to define. His focus and effort showed skill in this area and I was happy with his thorough understanding of our sale and purchase.
Hi Caitlin, Thank you for taking the time to post a review regarding your experience working with Townends and specifically Ed. It is great to know you felt in safe hands and we met your expectations. We would love to hear how we could have improved the service you received and if you are happy to provide this information please email me @ help@townends.co.uk Amber
5/5
GoogleThis is my third year of using the services of Robert and his team. Reasons: great service, no fuss, no faff, everything is managed quickly and efficiently, making things easy and all at a reasonable cost. Happy to recommend Townends services to others.
Hi Kevin, thank you so much for taking the time to leave such a wonderful five star review! We are so pleased to hear how impressed you are with the service provided by Robert and his fabulous team in Ealing. I particularly love the reasons you have listed, perhaps we'll consider this our new company tag line!! Thank you so much for choosing Townends for the past three years, it really is our pleasure to work with clients like yourself and we look forward to working with you for many years to come! All the very best, Emily
1/5
TrustpilotNothing but disappointment
Disgrace of a property management companyWhen first speaking with this agency, they were lovely and couldn’t do enough for you. Since signing into our rental, the property management side has been absolutely hopeless. We’ve had issues with our gas boiler which has now take over a month of anyone to get in contact with us or resolve. Instead you get emails from the staff saying your emails have landed in their ‘junk’ folders. When shown around the property, there were a few things they forgot to mention, the fact that’s sheds down the end are completely full and we cannot use and the garden was a tip. But we were assured this was a priority to get fixed. - this was promised 5 months ago. After 2 storms the garden needs a lot of work, we have a child under 2 and there 2 trees that’s about to collapse, a fence that has collapsed, etc - images have been sent to the company weeks ago with no actions to resolve so far. No sense of urgency to clear the garden from hazards.When calling you just get fobbed off and promised someone will call you back - this never happens.We love the property but is completely let down by this company. Would avoid in future no one seems to care once you’ve signed in.
Hi, sorry to hear of your frustration. We are working closely with your Landlord to get these repairs carried out for you. We appreciate this needs addressing urgently and we are doing all we can to get this done for you. Your Property Manager will be in touch today to ensure you are fully updated however, if you have any concerns you can contact us directly using help@stirlingackroyd.com where we will be happy to offer any further support that may be needed - Amber.
5/5
TrustpilotCaring people!
Alex and Aimee were helping us figure out the next steps we will have to take, both selling our property and buying a new one. They have been very clear and straight forward and we really appreciated their onesty and professionalism. They are very present without putting to much pressure on the client. I would definitely recommend.
5/5
GoogleAli from Townsends has been super helpful throughout the process. Very professional and also prompt in responding to emails. Arguably one of the best and efficient estate agents i have dealt with in the UK.
Hi Arthi, thank you for taking the time to leave valuable feedback, Ali will be thrilled to ready this. We wish you all the very best in your new home - Claire
5/5
TrustpilotGreat service!
Liam was really fantastic. We were going through the experience of buying our first house and he was extremely helpful. He made it as stress-free as possible and was always there to answer any questions that we had. Would definitely recommend to other, thanks a lot!
Thank you for taking the time to review us Hadley
5/5
TrustpilotA First Class Agent; Professional and Tenacious
Dora from Head Office is simply remarkable in her ability to follow up. For over a year she has politely and professionally kept me up to date with everything. More importantly she actively listens and then takes the appropriate action. Given I am abroad this level of tenacity is critical to my business.
5/5
TrustpilotJust wanted to say a huge Thank you to…
Just wanted to say a huge Thank you to Spencer De-Jonge for all of his assistance in helping me in the purchasing of my new home. He has been absolutely tremendous in all communications between the parties and myself in keeping me updated with the process. Thank you. Carol Brown
5/5
TrustpilotAlways 5 Star
In the past few years I have received very good customer service from Stirling Ackroyd (previously Harrisons) especially from Rebecca Heslam. Rebecca has gone out of her way to problem solve and to help me as a Landlord. Rebecca is extremely reliable and excellent as a communicator. My experience has been a very good one and I would recommend Stirling Ackroyd without hesitation.
5/5
GoogleProfessional, attentive and honest. We were very happy. Ali was particularly helpful in making sure we had all the information we needed and continued to answer our questions throughout the process.PositiveResponsiveness, Quality, Professionalism
Hi Richard, thank you for taking the time to leave great feedback! Ali and the Ealing team will be so happy to read your kind words 😊 Thank you for choosing Townends! - Claire …
5/5
GoogleCan’t recommend this place enough. Moved heaven and earth to get us into our new flat at short notice. Callum, Rob and Ali made us feel like priority number 1 from the moment we got in touch. 5/5 stars.
Hi Katie, WOW! Thank you so, so much for taking the time to leave such an awesome FIVE STAR review! We are delighted to hear how impressed you are with the service that you have recieved from our fabulous team in Ealing. I know that Callum, Rob and Ali will be thrilled to read your feedback and will really appreciate your kind words. Thank you so much for choosing Townends and we hope you are settling into your new home well. All the very best, Emily
5/5
TrustpilotSuper efficient and friendly
Super efficient and friendly! I enquired around a property during the weekend and had Georgia call me first thing in the week and talk me through all the various options and clarified the whole process so well as well as being super friendly - so many thanks!
Hi Nadine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
5/5
TrustpilotLetizia Lupi
Letizia Lupi - if you want something done right, ask for Letizia. Letizia is super efficient, communicative, polite, friendly, warm, understanding and most importantly, she gets things done. Couldn't ask for more!Stirling Ackroyd - send her up the management chain, she could teach some of the other agents a thing or two!
5/5
TrustpilotSterling Experience with Stirling Ackroyd Canary Wharf
It was an absolute pleasure working with Stirling Ackroyd Canary Wharf team. A special mention to our property manager, Rebecca Heslam, who has been professional, prompt, and extremely helpful throughout. She made everything smooth and stress-free, always quick to respond and supportive whenever needed. Couldn’t have asked for a better experience!
5/5
TrustpilotSandra Holmes was on point from start…
Sandra Holmes was on point from start to finish. Even though we only engaged on the phone she was very accommodating and welcoming. Sandra explained the process to me in a style that I could comprehend in an honest and professional manner. Definitely happy with the service I received.
5/5
TrustpilotTania Pereira: Excellent management
Tania Pereira provided the best management during my tenancy But, more importantly, when tenancy ended Tania proved to be extremely helpful professional outstanding management A truly FIVE STARS service Stirling and Ackroyd should be proud of such great example of perfect managerCan not thank Tania enough Strongly recommend if you are looking to rent
5/5
TrustpilotFirst Time Renter
Had an great experience with Chelsea from the Mitcham branch. I enquired about renting as I have never rented before so wanted some information. Chelsea was happy to help and explained everything from affordability, how to put forward an offer, referencing and deposits. I feel a lot more confident now about finding my new home. Can’t wait for any matches to be sent my way.
5/5
TrustpilotKevin gets the job DONE!
We have just exchanged on a house because of the hard work and dedication of Kevin and the team. He has been persistent with some difficult solicitors, always been calm and reassuring throughout the stressful process and has kept all parties in the loop the whole time. He's always easy to get hold of and always professional. Couldn't have asked for a better estate agent.
1/5
TrustpilotDo not go with this company.
Do not go with this company.I don’t usually complain but this review is needed - We were tenants who moved out early September, it took 6 weeks to get our deposit back, We were ignored constantly and calls/emails were never answered. Then we learnt they charged us for a “faulty blind charge”, it took another 3 weeks of us arguing to get it back. Unfortunately throughout the full year the agency were the heights of unprofessional, we learnt after several flat visits for a new tenancy, a visit happened without our consent while we were both at work. What’s worse when we complained we got no apology in return except excuses and blaming us. Save yourself the stress - the east london office is a disaster from management down.
Dear Susie, I am sorry to hear of your experience but thank you for taking the time to share your feedback. We always hope deposits can be promptly returned to tenants however, if a landlord wishes to make any deductions this can add time to the deposit return process although, we would expect you to have been kept updated at all times. I would like an opportunity to investigate your comments further and considering this I would be grateful if you could contact me at help@stirlingackroyd.com. Wishing you the very best - Amber
5/5
TrustpilotGreat company, great service from Alex.
I was introduced to Stirling Ackroyd through my tenant when trying to sell one of my properties. I spoke with Alex who helped me register with Stirling Ackroyd, and with getting the house on the market quickly. Alex was a great help, really eager to assist me and nice and friendly to talk too. Would definitely recommend.
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