Trusted Agent profile · Ealing
★★★★★
1,519 reviews across 2 platforms
41 The Broadway, Ealing, W5 2NP, W5 2NP
Stirling Ackroyd's office in Ealing, at 41 The Broadway, is rated 4.4 out of 5 across 1,519 reviews on two platforms, including 207 Google reviews rated 4.6.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotElliot was very patient and helpful…
Elliot was very patient and helpful with all my enquires
Hi Alice,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThanks Letizia for always being…
Thanks Letizia for always being responsive (even outside of working hours).I can see how hard you work and i hope that this is acknowledged as you were always going over and above to respond and bring the best outcome on my queries. I have now moved out from the property you manage but wanted to thank you for the support
5/5
GoogleMaira Shahid was brilliant to deal with, she was accommodating and understanding of our needs in finding a new home. Thanks very much for all your help Maira.
Hi Mustafa, thank you for taking the time to leave very kind words for Maira. Its lovely to hear and we wish you all the best - Claire
1/5
TrustpilotONLY helpful BEFORE you sign
The agents were ONLY unbelievably helpful BEFORE YOU SIGN THE CONTRACT. After that they just disappeard. One area manager even tried to violate one clause in the contract, trying to make a view for potential buyers 3 months prior to the end. We reported that we need small fixes for the lights and NOBODY CAME. Horrible service. Complete fraud.
Dear Allen,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
Trustpilotfirst time that an agency called me back
It was the first time that an agency called me back to discuss a viewing of a property which I am grateful. Rino was an absolute pleasure to talk to as he was polite, friendly and helped me a lot with the process. I definitely felt easier to talk to him as he built good rapport. I will definitely use this agency again!
5/5
GoogleThe service provided was incredibly proactive. The staff anticipated my needs and went above and beyond to ensure my satisfaction. Highly recommended. Thanks Donovan!
Hi there, thank you for the 5* and great words for Donovan. We wish you all the best - Claire
5/5
TrustpilotWe would like to thank Jade Lawlor for her professionalism, high skills and attention to details while helping us in renting the property
We would like to thank Jade Lawlor for great cooperation and helping us to rent the best property matching our requirements. We highly appreciate her help and professionalism in helping us to rent an apartment. Her negotiation skills and attention to details made the process easy and well organised and joyful for us.
5/5
TrustpilotHighly professional, respectful agency
Sandra was extremely professional, respectful and pleasant to deal with. I was undecided about selling our property, and Sandra has been extremely patient throughout, calling me just the right amount to stay updated. Because of the market, I chose not to sell at this time, but I was so impressed with the way that Stirling Ackroyd went about their business, they'll be the first port of call when I do.
5/5
TrustpilotEllis was extremely helpful and…
Ellis was extremely helpful and informative!
Dear Lucy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
TrustpilotKarina Selway review
Karina has been a great Property Manager and helped us out when we have had sticky situations and always comes back in a timely manner and is supper-friendly and helpful (the 3 stars are not for Karina - she is more 4.5).
Hi Andrea, thank you for taking the time to post a review, I know Karina will be thrilled to read your positive comments. We would love to understand how we can improve by delivering a 5 star service. Please do feel free to share any feedback of your experience with either Karina directly or by emailing help@stirlingackroyd.com. Thank you again for your review, Amber
5/5
GoogleRobert, Ali and the team have been brilliant in handling my property and provide a high standard of service. They worked quickly to find new tenants and ensured that all the legal requirements, including the EICR, were dealt with on my behalf. Would highly recommend.PositiveResponsiveness, Professionalism
Hi Tom, thank you for taking the time to leave feedback. Robert, Ali and the team will be so happy to read this! Thank you for choosing Townends😊 - Claire …
1/5
TrustpilotStirling Ackroyd - DAY TIME ROBBERS
Stirling Ackroyd is a terrible estate and letting company. To be exactly accurate, Clive Martin is the worst when it comes to them lot. The check in and check out inventory matches with of course the additional normal wear and tear but he will force you to pay for it. What he is doing is called Day Time Robbery.Metro Central Heights Vantage Building is known for having black moulds due to the windows' inability to block moisture as the building is old but he will say that the moulds needs to be cleaned despite the moulds being already absorbed into the laminate. He will charge you for that. Again, Day Time Robbery. There are too many to mention when it comes to how bad Stirling Ackroyd is. I mean Stirling Ackroyd may be a good company but the people working for it are just too terrible especially Clive Martin. I don't understand why he is still there working for Stirling Ackroyd but if the workers are like that, the company must be bad too for retaining these kind of people, right?My advice to all is this: Avoid Stirling Ackroyd. There are better Lettings and Estates companies out there. If you see Clive Martin in the paperwork, information etc, better cross the road and go for the competition. Stirling Ackroyd is just bad.
5/5
TrustpilotCan't recommend enough
I recently sold my house through Stirling Ackroyd Estate Agent’s Hybrid Head Office team. Rino, Ant, Adnan, Rhys and Matt were all incredibly helpful and knowledgable and, as a first time seller, they guided me through the entire process and were always there with any questions I had along the way. Above all, they were able to sell my house at a great price, I can’t recommend their services enough
5/5
TrustpilotRino you're a Star 🌟 thank you
Rino from head office assisted me today with my enquiry. He was very professional and patient which are two things I admire when it comes to customer service. I am very grateful 🙏 for the assistance, taking the time to explain key things about buying me new home. I am vwry new to this.Absolutely amazingThank you Rino 😊 🙏 You're a 🌟
Hi Vanessa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRebecca Heslam has been looking after…
Rebecca Heslam has been looking after our flat for many years. She is always available if we have any queries and is quick to let us know if the tenant has any issues which we then try to resolve promptly. Rebecca is competent, reliable, always polite and very easy to talk to.
5/5
TrustpilotOverall our experience with Stirling…
Overall our experience with Stirling Ackroyd was positive, Briana Trejos Mantinan in particular was extremely responsive and helpful whenever anything went wrong with our flat. She handled issues as promptly as she possibly could and communicated very clearly.
5/5
TrustpilotI want to say thank you to James Ovekuti
I want to say thank you to James Oyekuti i arrange for a viewing a flat in Kensington and less than a week we exchange contracts and handle the keys to me.He is been very helpful and very good communication.All the best and i will defiantly recommend to my friends in the future .
5/5
GoogleI’m glad that we met with Donovan. We found the best house to rent thanks to him. He has always been helpful especially during the reference check. We are happy to choose Stirling Ackroyd.
Hi Can, thanks for the 5* review for Donovan. Its great to hear and we wish you all the best - Customer Engagement.
1/5
TrustpilotAWFUL - JESSICA LEBBA
AWFUL. Would give 0 stars if I could. I will never rent with them again. Jessica Lebba was our property manager and was completely useless. Took ages to respond to emails/didn't respond at all. Repairs either weren't carried out or took forever to be completed. Our balcony door was broken when we moved in and it took almost a year to fix (was fixed 2 weeks before we moved out), despite the multiple promises to repair it when we moved in, meaning we froze during the winter with a constant draught and minus degrees, meaning our heating bills were sky high. We had horrible broken beds which took a month to replace so we had no sleep for the first month of the tenancy. The ensuite toilet was also broken and despite many attempts to get Jessica arrange a contractor to fix it the repair was only done when the other toilet broke months later during lockdown leaving us with 0 functioning toilets. Stirling Ackroyd falsely advertised the flat with a roof garden which we found out we had no access to when we moved in. They are now trying to blame us for damage that was caused by previous tenants and was evident in the check-in inventory, despite our efforts to keep the flat immaculate and leaving it in better condition than it was when we moved in. I could go on but I don't want to waste any more of my time on them. Honestly AVOID AT ALL COSTS.
1/5
TrustpilotAmong the worst for service - not recommended
Among one of the worst estate and lettings agents I have ever come across. As a landlord the most important thing is to have proper vetting of proposed tenants. Stirling Ackroyd managed to find a tenant which passed their 'stringent reference check', which of course you pay for - but it turns out after the contract had been signed, that there were multiple red flags. They then denied any responsibility for the poor quality check. Then is the responsiveness - it takes about a week for them to reply to an email, and they rarely return phone calls. Despite paying for a fully managed service, it's often up to me to chase the rent - only when you email / try to call them to ask where the rent is, do they then realise you're owed arrears. This is tip of the iceberg. I am looking to sell the property, as well as buy a few more, but there is no way I am using them.
5/5
Trustpilot5 Star Rebecca
Rebecca is always responsive, cheerful, helpful and willing to roll her sleeves up. I have had a few tricky tenants recently, who have not been honest or respectful and Rebecca has helped me resolve issues and achieve the desired outcome. She's a competent and knowledgable property manager and can be recommended.
5/5
TrustpilotEllis was very helpful and patient
Hi Jake,Thanks for the 5* review for Ellis. Claire-Customer Engagement.
5/5
GoogleAnna Ozog was incredibly helpful and professional in helping us secure our flat, going above and beyond in her role. I would highly recommend her as an estate agent and Townends for their work as a team in guiding us through the tenancy application.
Hi Rory, thanks for the fab 5* Its great to hear how Anna and the team guided you through finding your new home. We wish you all the very best - Claire
5/5
TrustpilotTajiah and her team in Mitcham
Tajia and her team in the Mitcham branch were incredibly helpful and kept us updated regularly on all that was happening. Tajia was brilliant at understanding the complexity of our situation in renting out our property. We managed to get all the remedial works done on time and get the property rented out at a better price then we had original bargained for. Would definitely recommend using Tajia and her team at Stirling Ackroyd again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stirling Ackroyd's Ealing office has 1,519 reviews across two platforms: 207 on Google, 1,312 on Trustpilot (across the whole business).
Stirling Ackroyd Ealing is rated 4.4 out of 5 across all 1,519 reviews, and 4.6 out of 5 on Google from 207 reviews.
Stirling Ackroyd Ealing, 41 The Broadway, Ealing, W5 2NP, W5 2NP.
