Savills Ealing reviews

★★★★★ 1/5

Trustpilot

Renting with Savills

We recently rented through Savills and gave had the worst service from any supplier ever. They never checked the property before we moved in no up to date inventory, broken promises, lies, incorrect info on the property advertise brochure etcetera. I am tied into a lease but I will never make the same mistake again. 2 months after moving in and still waiting for things to be repaired. And its all Covid 19 fault! The only concern has been for us to pay our deposit and rent. We are expected to maintain lease conditions but these apparently don't apply to them.Savills are beyond poor.Update 5th Aug 2020. I have had a response from Savills customer care who have investigated and apologised for the issues we found after moving in and issues not resolved and noted before moving in. The customer services are satisfied that Savills are doing everything they can despite the extended time frame and have also apologised for the incorrect E band advertising. So there we are all better now they have apologised. Nothing else. No upgraded resolution time or sense of urgency displayed. No outcome timetable.Nothing.My recommendation is try someone else. Not easy because they are so big.My rating in the 5 star rating is still ZERO.

David+Taylor · 5 August 2020

★★★★★ 5/5

Trustpilot

Sale of a lovely waterside property …

It has been a difficult 6 months despite having moved 12 times before. James Abbott patiently helped me through the tensions of believing our home was worth much more than his estimate, of ‘no viewing weeks’ when we kept the house tidy for no reason, and his careful nurturing of potential buyers. I would strongly recommend Savills for their knowledge of the local market, and in particular the intricacies of our particular site. Thanks to all the staff

Maureen · 8 February 2021

★★★★★ 5/5

Trustpilot

Great management skills

I have to thank Tami in particular who did an amazing job in solving an issue I had in the property. She was patient and persistent, following up with a difficult repair service company. Thanks to her commitment my issue is now entirely solved!

MaryP · 7 June 2023

★★★★★ 1/5

Trustpilot

I have been complaining about one of…

I have been complaining about one of savills managers, a Mr Barry cartmell, about his attitude at swan centre yardley,I have been to savills at colemore row, and complained about the way he speaks to people , the residents above the shopping centre have complained to him a number of times, he just tells them to go away, as he is busy, I am supprised a company like savills employs some one like that to manage a shopping centre,

J · 9 November 2020

★★★★★ 5/5

Trustpilot

Savills Cambrige Lettings

We thought Savills was only focused on high end properties and not medium range that we were looking for. But I can only say that our interaction with Paul Eaton and Savills Cambrige lettings team has been contrary to our expectations.Paul has taken the initiative of keeping us informed proactively and has given us details about the area/location etc. He was always courteous and never pushed an agenda. In our opinion he has acted in the best interests of both tenants and landlord. Was a pleasure to interact with.

Indus · 29 July 2020

★★★★★ 5/5

Google

Had a great experience of finding a rental property through Savills, with thanks to Paul Leslie and the rest of the team in the Ealing branch. The process was really easy and smooth, and communication was excellent throughout. Paul was very down to earth, and acted in both ours and the landlord's best interests to find the perfect place/tenants. Would definitely recommend and use again in the future!

Emily · 24 October 2018

★★★★★ 1/5

Trustpilot

The worst estate agency

Had really bad experiences with them as both seller and buyer.As a seller, contacted them to arrange a valuation and quote. They just didn't turn up on the agreed date - no warning just a no show. So we went with the agents that did turn up.As a buyer we registered and gave our criteria for what we wanted. They just send anything through - nothing like what we asked for.I used to think they were supposed to be the best but they just don't seem to care at all.

Andy · 25 June 2020

★★★★★ 5/5

Trustpilot

Having worked with Savills for a few…

Having worked with Savills for a few years, we have nothing but positives to say about the organisation. The team is filled with experienced professionals like Terry Lane who has been a pleasure to work with. He is very responsive, efficient and has an abundance of knowledge within the industry. Colleagues like Terry allow the Savills to continue to be an industry leader.

Gov · 16 February 2023

★★★★★ 5/5

Trustpilot

Jack exceeded expectations- 10/5 rating!

Jack was an amazing help on my checkout - he was diligent and proactive and made the process seamless. I would recommend Jack for any property and for any customer!

Callan · 16 April 2024

★★★★★ 5/5

Trustpilot

Natasha is amazing

Natasha is amazing! I have just started working with her the day from yesterday since she took over, but I am already a big fan of her. Highly efficient, professional and considerate! Thanks!

Yan · 15 February 2024

★★★★★ 5/5

Trustpilot

Highly recommend, especially Yato

Yato has always been very helpful, professional and responsive. I recently had an issue with billing for an apartment I moved out from and Yato was very helpful in addressing it.

Dmitry · 26 March 2024

★★★★★ 1/5

Trustpilot

Dishonest and sly, avoid Savills.

Rented a property for a year with no issues so decided to stay for another year, after we signed the contract they told us a neighbour had been complaining for the last year about parking and now the neighbour is making us feel very uncomfortable. When we wanted to give notice and cancel the other year they told us it was too late and we don’t even have a break clause so there’s nothing they can do. Worst customer service in the world

Tom · 2 May 2020

★★★★★ 5/5

Trustpilot

Excellent service from Savills Cranbrook.

After disappointing results in the past with other agents, this year we engaged Savills Cranbrook to sell our property, and within a very short space of time they had arranged viewings, which ended positively with us receiving two competing offers. This has now resulted in us exchanging contracts. Our contact, Duncan Petrie, has been most friendly, polite and professional throughout, and kept us closely informed every step of the way. As a result, we would have no hesitation in highly recommending Savills of Cranbrook.

Mazzo · 1 May 2020

★★★★★ 4/5

Trustpilot

Ritesh Gopaul has done an excellent job…

Ritesh Gopaul has done an excellent job managing our flat for us over the last 2 years. He responds promptly to our emails and provides a friendly and proactive service. We are thoroughly satisfied clients of Savills.

Mr · 19 September 2024

★★★★★ 5/5

Trustpilot

Adel has been fantastic!

Adel has been a fantastic support to us during our tenancy, swiftly dealing with any maintenance issues and always being warm and friendly to communicate with. Thank you Adel :-)

ChloeE · 23 November 2020

★★★★★ 1/5

Trustpilot

To avoid

To avoid They tend to send newly appointed cheap and cheerful sales team to evaluate your hard earned propertyIt is ONLY in the UK that is possible to become an Estate Agent within 24 hours at the speed speed of a Bowel wind. Selling a property in two weeks one has to be an ignorant not to figure out to be under valued They now have out of desperation created a debt collection agency and instead of calling themselves debt collectors they sugar coat with mouthful job titles . I have no debts with my dishonest mortgage company Jasper Mortgages that I have been for nearly 16 years . Their telesales ; those frustrated Zero hours contractors that are far from being trained or even qualified to assist ; they stopped my direct debit ; and I fall to 3 months with unpaid mortgage ; yet it took me three months to re establish my direct debit. Whilst I’m still as usual making my direct debit payment mortgage the same as the last 16 years . Jasper mortgages Appointed Savills “ debt collectors “ to reprocess my property calling themselves receivership . How shocking is this ? I have three mortgages mounting to an amount of 3000£ / month ; with not a single late payment ; and they think they harass a single mother to come and bark with legal documents NOT SERVED TO ME. But pinned on the door of the wrong flat ; the same old story ; intimidation technics to get it their way . I have recorded ALL MY CALLS ( yes I advise whoever reading this to record your calls anywhere you call in the UK FOR YOUR PROTECTION) .Jasper mortgages as revenge they sent me Savills.. to intimidate me because simply I voiced my opinion ... if you want to get it cheap and cheerful with a phone system that is not functioning .. repeated information ; not recognised ; then a stream of Zero hour frustrated employees that compensate their anger and frustration on the clients ; again through a stream of Police Interrogation style of security ONLY FOR THEIR OWN PROTECTION ... the rest is clearly doesn’t matter .. the fact that all those are and could be health damaging .. waiting ; repeating ; being interrogated, condescending behaviours ; you then feel hopeless angry and of course lash out as I did . Called them justified names .. all those zero hours ; trainee ; interns are equal pur and simple .. SLAVERY . All these people are compensated with non sensical job titles .. as a result they put their frustrations through condescending and shocking so to speak securities . I truly don’t know which loser would want to come and pay my mortgage ??I now have started to creat a full document /dossier including all recorded calls with various parties with Savills All shocking ; you believe in me . And will dispatch to Savills around the world I feel that I need to give them the taste of their own poison ... harassement and destroying their reputation the same the have done with mine . Let the global management hear for themselves their appalling manner dealing with upset and angry clients . Let them hear how their brand is damaged through a stream of disputable people feeling entitled .They are arrogantPatronising Condescending Above all all this entitlement of bullying attitude that is beyond me This is not a fake review .. unlike others that I’m confident must have been commissioned elsewhere .Don’t fall into their bogus evaluation benefiting their companyDon’t fall into their debt collectors sugar coating their job titles They have been harassing the wrong tenant with important legal document PINNED TO THE FRONT DOOR AND NOT SERVED. Being normal practice in any democratic country And no one is there to say .. what about this DATA PROTECTION ACT a total scam to use it in order to get hold of all your details and allow themselves to ignore the same as and when it benefits them Is there any descent behaviour left ?Whoever appears here on behalf of Savills to say how sorry they are then I would ask them to go and ask the question and find out through I’m a single mother and they are trying to bank on it But they are knocking at the wrong door as I shall pounce back and give the taste of their own poison and wouldn’t get intimidated.

Lucy · 31 March 2020

★★★★★ 5/5

Trustpilot

Tom Smith - great property manager

Tom Smith has been a very helpful and efficient property manager. Kept me informed and always been willing to speak on the phone and always nothing but friendly. Thank you

Eleanor · 8 April 2024

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, discourteous, arrogant, unhelpful staff in the rental management sector. They don't manage - they expect you to do it for them. I couldn't believe I'd be dealing with infestations of mice and no heating and hot water at one of their managed properties. Shame on you!

Charlotte · 27 February 2024

★★★★★ 5/5

Trustpilot

I was so impressed with the service.

I was so impressed with the service I received from Savills. The process of selling and indeed purchasing a property can be stressful, to say the least. The confidence I felt throughout due to the attention that I received was second to none. Stephanie Clarke and her colleagues were always there in person or at the end of the phone to assist with any queries. I would recommend Savills to all friends and family in the future.

Caron · 25 January 2021

★★★★★ 5/5

Google

I highly recommend Savills team in Ealing (Kealey Hodge and Stuart Balfre). The team is professional, customer centric, excellent communicators and high level of integrity/transparency. Five Star service.

Emil · 24 January 2025

★★★★★ 4/5

Trustpilot

Helpful and friendly service

Very helpful and friendly during letting period. Rapid replies to my questions regarding property details which were needed when the house was on the market for sale. Many thanks to Monica Kajnozi.

John · 11 March 2020

★★★★★ 1/5

Trustpilot

1st-time-buyers be aware!! Untruthful salesperson/shark, terrible customer service

1ST-TIME-BUYERS BE AWARE!!!Savills showed us around a development in Greenwich and the sales agent clearly pointed out the floor that the apartment was on - the 2nd floor, 2 floors above ground level. We were also verbally told that if the property dropped in value between the time we reserved and completion, we would be owed the amount of the decrease. As a result, we reserved the apartment. A few months later, and after already signing a "Mace Secure Buy Contract" (which basically means they take your deposit ahead of completion), we discovered that the apartment was in fact the floor below what they sold us - the worst part of it was the sales agent denied she pointed out the floor it was on and also denied the conversation regarding the "property value drop" ever happened. They told us we signed the elevation plans, which also wasn't true, and only after weeks of arguing was I able to get our deposit back.We have since reserved another apartment in Greenwich and this feels like it was done "the right way" - all plans have been shown to us (elevation, floor and interiors) and we have signed knowing exactly what we have purchased.We were very naive 1st-time-buyers and went to Savills with an element of trust, which we truly feel was completely taken advantage of. They lied to us on multiple occasions and the customer service was terrible and even patronising at times - I have plenty of email proof of all of this.If you're a 1st-time-buyer, be very, very, very careful with Savills - basically don't believe anything they tell you verbally, only believe what is on paper/email to protect yourself.

Paul · 23 February 2020

★★★★★ 5/5

Trustpilot

Everything was handled…

Everything was handled quickly,efficiently and with courtesy. I could not be more pleased. In particular Matthew Lodge could not have dealt with the whole process any better. His support was invaluable.

Michael · 2 June 2020

★★★★★ 1/5

Trustpilot

Worst year of my life

I rented a property through Savills in March 2019. Since then, I have had no resolution to any of the issues I had in the apartment - Including a rat and nowhere to store bins.I have been actively pursuing the building management company with no support from anyone here.Difficult to deal with, never had anything close to a resolution for the numerous complaints. Please people, DO NOT sign an assured shorthold tenancy contract with anyone, make sure you ask for a get out clause to be written in. Truly the worst 12 months of my life. Cannot wait for the end of March until I can leave.

Clair · 28 January 2020