Savills Ealing reviews

★★★★★ 1/5

Trustpilot

Disgraceful

The worst experience I have had from a Residential Letting Agency.Interior of building filthy, accounts department demanded money in unpaid rent incorrectly, harrassed during Lockdown by property management team and they cut off Gas supply meaning no access to hot water, heating or cooker. Wouldn't allow tenant to read their own gas or electric meter. No emergency call out, boiler broke on several occasions, again left without any heating or hot water during the winter.Customer service doesn't reply to any contact requesting help

Katie · 19 January 2021

★★★★★ 5/5

Trustpilot

Very supportive property manager

Rebecca Leigh is a very supportive property manager. She responds to emails quickly and always does her best to find the best solution for all parties.

Eefke · 22 February 2022

★★★★★ 5/5

Trustpilot

It was a pleasure working with Chris

It was a pleasure working with Chris - Chris was very happy to help and very interactive making it a lot easier for me to complete my first flat purchase.

Razvan · 14 June 2021

★★★★★ 2/5

Trustpilot

Pompous clowns

Tried to put my thatched cottage on the market with these pompous clowns. After several emails trying to communicate I finally got a call from them. Only for them to say they didn’t sell in my area. I reviewed their website to find this to be a lie. With reports of a shortage of homes for sale I find that it difficult to believe these arrogant people are still in business.

Ian · 9 July 2022

★★★★★ 1/5

Trustpilot

Please don’t use this company

Please don’t use this company. They were responsible for rental of our property for three years. Despite being asked to contact us for any repairs! Etc. They DIDNT!Would NEVER use them again. Had to contact them regarding this issue on several occasions, always an excuse, couldn’t get hold of you! Only after the main chance and they have contractors who charge Hugh amounts for any repairs. They think they can change what they like to landlords, my advice! Stay clear and do not use these sharks!

Mr · 23 December 2020

★★★★★ 5/5

Trustpilot

Great experience with Oliver

I have had a great experience over the past few years with the professionalism the Savills team has provided, especially during Covid. My current property manager Oliver Hudson has been nothing but pro-active, professional, and helpful in dealing with issues related to my property.

Ian · 16 July 2023

★★★★★ 5/5

Trustpilot

Ryan

Ryan was so helpful, very professional and had excellent communication with us throughout this process!

Saskia · 20 April 2023

★★★★★ 2/5

Trustpilot

We brought our house with them but I…

We brought our house with them but I would never ever sell a house with them

Steve · 3 May 2026

★★★★★ 5/5

Trustpilot

I’m incredibly pleased with the service…

I’m incredibly pleased with the service I received from Antony Cherriman at Savills in connection with the sale of my apartment.From finding potential buyers and helping me negotiate an ideal contract, he was always available and communicated how each part of the whole process would move forward. He also profoundly understood the need to reasure me that the process was going according to plan.Beyond his expertise and professionalism, he was very kind throughout the process. He answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary.I’m so glad I chose Savills for my real estate process. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for top-notch real estate services!

Charlotte · 11 April 2024

★★★★★ 5/5

Trustpilot

Professional team offering a personal service throughout the purchase process.

The professionalism of the entire team. Sholto Thompson was extremely helpful in carrying out numerous viewings with us. The follow up by Sholto, after purchase terms were agreed, was enquiring without being pushy. Any questions we had for him or his client were rapidly answered.

David · 6 June 2023

★★★★★ 1/5

Trustpilot

Ealing - Residential Letting - Poor Customer Service

Ealing - Residential Letting We have experienced terrible customer service, with this branch over the past few months, in relation to renting a property in the area.After providing all relevant information quickly, and further explanation regarding circumstances and the purpose of our move, a seemingly disinterested employee promised to respond once a dialogue had been established with the landlord on a property Savills managed on their behalf.An offer was made and rejected, with very little explanation. Especially, when the main reason for not taking the process further was based on the offer being too low. This became seemingly redundant based on the email received by my partner stating that the offer we gave, only a few weeks before, was now the asking price. In our opinion this created a very distrustful image of the company, and it's processes further reinforced by the fact they sent the email to my partner and not me.I rang and emailed again to follow up on the reduction, only to be met with further promises that I would get more information once the landlord has been spoken to, which had been promised to be the next day. It has now been a week without any further information. All information we have provided has been swift and all evidence shows us to be reliable tenants, given the rent we currently pay is far more than the current asking price. There seems to be no logical reason for this poor transparency and we would appreciate a more direct and honest response from Savills if they value customer feedback.The only redeeming aspect of this branch, currently presides with a Residential Letting negotiator, who has been very communicative and helpful, but sadly this is not a redeeming quality for any further interacting with the branch or company in the future.

Sam · 31 October 2020

★★★★★ 1/5

Trustpilot

I am writing in regards to a viewing appointment

I am writing in regards to a viewing my partner and I had arranged last night (28/10/2020 - 16:45)We arrived at the property at 16:50, exited our vehicle and looked around the property. We found no agent available. At 16:55 i called the mobile of the agent we were meeting, there was no answer, I then rang the Savills office and was put on hold while the agent contacted the on site agent. The lady at the office was unable to contact the onsite agent and advised us she would ring us back. Once this agent was contacted (17:00) we were advised that the onsite agent had stayed until 16:55, if this was the case I'm shockedthat we did not see them while we were at the property. We were also told that the agent was too far away to come back to ourselves, the agent must be quite the driver to manage this with in 5 Mins. The agent at the office advised us that all viewing appointments are asked to be on time, I do understand this but perhaps some leniency could be practised, as the appointment we were offered was in working hours, with 3 persons having to leave work early and travel to the property. The agent at the property clearly luckier than ourselves in their journey home at avoiding traffic. We received no call from the office or onsite agent to ask our whereabouts either. In all our first experience with Savills seems to be rather poor, dishonest and quite patronising.

Jen · 29 October 2020

★★★★★ 5/5

Trustpilot

Very good

Went through Savills for an apartment in Ealing. Jess Exley was a great help, professional and courteous. Process was smooth and questions responded to promptly. Very good.

Jonathan · 5 November 2021

★★★★★ 1/5

Trustpilot

Savills have been our letting agents…

Savills have been our letting agents for the house that we rented for 12 years and now we have moved house this has been the worst experience we have ever had! We have had to fight to receive our bond money back from them and agreed payments for improvements that we have made to the house. They employ young people with posh accents and no idea what they are doing, they ignore phone calls and emails and there only concern us not upseting the guy in the village in case they loose out on a free shoot day!!!! They sell themselves as a high class estate agents but they are really just poorly run by an old boy network so steer clear of the rural lettings if you want a quiet life. Would not recommend at all!!!!!!

Jayne · 13 October 2020

★★★★★ 1/5

Trustpilot

Absolutely appalling sale experience

Absolutely appalling sale experience. Avoid at all costs. For a start, the brochure was so poorly written we had to re-write it ourselves. Our property (under £2m) was not deemed 'prime' and was handled by an arrogant and inexperienced junior member of the team, who failed to conduct the most basic due diligence on our potential buyer, took our property off the market without our agreement, failed to get us any further viewings, complacently relying on a single buyer who turned out to be anything but serious or remotely able to afford to buy our property. Arrogant, unprofessional, a complete waste of time and money, a very costly mistake.

Anne · 9 October 2020

★★★★★ 5/5

Trustpilot

Byeways - Thorpe-le-Soken

We have just exchanged contracts on our home, which will be our ninth move in order to downsize as we are now in our eighties. We first engaged a local agent and after virtually no interaction or feed back for months, we then engaged Savills and met Mr Jeremy Kemp. Jeremy’s professional and frequent reassuring advice proving not only financially beneficial but calming in a very difficult and protracted period, due to the Covid pandemic and our reticent buyer being in Iran, Luxembourg and Germany during negotiations. We are extremely grateful for the personal and first class attention that we have received and would always highly recommend Savills.

Maureen · 4 October 2020

★★★★★ 5/5

Trustpilot

I have recently rented a property…

I have recently rented a property though Savills who provide an excellent service. I dealt with Zoe and everything was very simple and arranged quickly. I would highly recommend!

Edward · 4 June 2021

★★★★★ 4/5

Trustpilot

level head in a lengthy house purchase

Daniel maintained a level head in a rather lengthy house purchase, his supreme patience and integrity ultimately enabled a chain of purchases to take place. It has been a pleasure to work with him and we appreciated his clear and honest communication.

Juliet · 20 July 2024

★★★★★ 5/5

Trustpilot

Terence is a great property manager

Terence is a great property manager. He’s reacting quickly to urgent needs and ahead of things.

Max · 16 February 2023

★★★★★ 5/5

Trustpilot

Good Experience …

Working with Savilles was extremely efficient and personal.Will was always on hand and communication frequent and helpful.

Lynda · 11 January 2023

★★★★★ 5/5

Google

Outstanding service from start to finish from all the team at Savills, Ealing! Special mention : Keeley was a superstar - totally dedicated and focused throughout; fantastic on feedback and totally straightforward and honest at all times, we could not be more impressed with her. She made the whole process pain-free!PositiveProfessionalism

Katy · 23 October 2022

★★★★★ 5/5

Trustpilot

Experiencing Savills - the tenant's perspective.

As a potential tenant relocating from Denmark, and having not been a tenant since University days, I was walked through the process by the Savills team, who were prompt in their responses, knowledgeable &, even though they represent their client, consistently helpful.From start to finish, the exercise took only 10 days and was surprisingly uncomplicated. Since we moved into the rented property, the Savills team have followed through by offering the right kind of support by answering our odd query with their customary speed. If I was the landlord, I'd be delighted by their efforts. The only negative element was the efforts of of the third party specialist dealing with the inventory & key handover. When I raised the matter, Savills acted promptly and were on site quickly to correct the failed handover process.

John · 20 August 2020

★★★★★ 1/5

Trustpilot

Never use Savills as Commercial Agent

Savills as a Commercial Management Agent: We have found their staff to be unhelpful and arrogant. No invoice is paid unless chased multiple times. Every invoice is paid late - often months late, and they have a series of excuses that are recycled each time. In 20 years of working in the Commercial Property business, I've never experienced a supplier, client or agent as obstructive as Savills. Avoid at all costs unless you want to repeatedly anger your tenants, suppliers and yourself.

Scott · 17 August 2020

★★★★★ 5/5

Trustpilot

appreciation to Jess Exley

Very thanks to Jess Exley！She helps me to find out my new apartment in the same pension and useful recommendations. I’m glad to meet her as my agent! Good luck!

Jessica · 19 February 2021