Trusted Agent profile · Ealing
★★★★★
1,994 reviews across 2 platforms
3 The Green, London, W5 5DA, Ealing, W5 5DA
Savills's office in Ealing, at 3 The Green, is rated 4.2 out of 5 across 1,994 reviews on two platforms, including 181 Google reviews rated 4.7.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Experience with Roshni Jethwa
We have had a great experience with our property manager, Roshni Jethwa over the past few years. She has been very helpful, responsive, and professional throughout.
Thank you for taking the time to review our service, Ihsan - feedback is always incredibly helpful. I’m delighted that we continue to meet your expectations.
5/5
TrustpilotFourth Time’s the Charm
Please note that this 5-star review relates to our current property manager, Tami Falzon, only, as opposed to the disgustingly poor customer service we have experienced with Savills otherwise. After three incompetent predecessors (each of whom quit Savills after three-month stints without us tenants being alerted), Tami has been refreshingly communicative, reassuring and proactive. Her quick response time, regular updates on outstanding issues, positive attitude and no-nonsense approach in liaising with our building’s management company have been massively appreciated, not the least because we can finally trust a Savill’s representative to action things within a remotely acceptable timeframe. Thank you for all of your hard work Tami!
5/5
Trustpilotoutstanding service, care and support
The team at Savills, specifically Victoria and Cameron , have been exceptional in their assistance with the sale of my Mother’s house. From the first reassuring meeting, where my Mother was greeted with kindness, respect, to the final exchange date, Victoria and Cameron have been professional and personable throughout. We have been kept completely up to date with viewings, feedback and more latterly, the final moving details. Phone calls or email concerns have been answered immediately and my Mother has been able to feel completely confident that she has chosen outstanding agents. In fact, it would be fair to say that whilst not the normal comment from an 86 year old, she told me she would happily adopt Victoria and Cameron!As an over seas daughter, it is impossible to thank, or praise Victoria and Cameron enough, for all their attention to my mother’s sale and for the frequent emails and phone calls to me too.Savills are, quite simply, head and shoulders above the rest.
5/5
GoogleI recently purchased a property through Savills and dealt with Christian Whittaker in doing so. He was really helpful throughout the process which was especially useful as a first time buyer. He set up a WhatsApp group for us which meant that he answered any of our queries really quickly and kept us in the loop with everything going on. Would definitely use savills again as a result of thisPositiveResponsiveness, Professionalism
Thank you so much for reviewing our service and I am delighted Christian exceeded expectations and guided you through the buying process so successfully. Best wishes Christopher Bramwell - Savills Head of West London residential
1/5
TrustpilotVery bad communication
Very bad communication, we made our offer for renting a flat, they accepted it and there were delays with the contract which we received after the pre-set 'moving date'. They haven't changed the move-in date in the tenancy agreement even if we moved 3 days after. Once we moved in, they appointed us a property manager and we could not get in contact with them, nor anyone else at the agency. We paid 12 months upfront so they felt like they could disregard us. We haven't received the report from the inventory company so we could double check it, and we can't contest it if it's been more than a week since we moved in. Very dissapointed with their services.
Hi Catalina, thank you for getting in touch and sharing your feedback. Customer service is incredibly important to us and to hear we have fallen short of your expectations is regretful.We would really appreciate to hear more about your experience so that we can improve our services. Please email any additional details to socialmedia@savills.com so that we can investigate.
5/5
TrustpilotExceptional support
Luke has been an exceptional lettings negotiator since the first day we enquired for our property. Despite our busy schedules, Luke was very patient with us and supported our letting journey from start to finish with incredible energy and professionalism. The transition from enquiry to moving in was very smooth and we are extremely pleased with the service we have received by Luke overall. Thank you so much!
Hi Polina, it was our pleasure! And thanks for the review.Regards,Luke
1/5
TrustpilotAbsolutely appalling experience with…
Absolutely appalling experience with Pimblico office. Ridiculous delays with compliance, never-ending demands and Laura Wilcox and Claire Palmer took zero trouble. We dropped the company after weeks of stress.
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with our Pimlico office. We would welcome the opportunity to look into what happened in more detail, and would appreciate further context to be sent via email to socialmedia@savills.com so we can investigate.
5/5
TrustpilotGreat team
George and his team have been very professional in selling our house in Truro. It took a few months to find the right buyer due to volatility of the market, but George kept us in a positive mood all along. Reliable, efficient, easy and friendly to deal with and always reachable by phone or email. Thank you guys!
We are so pleased that everything worked out successfully for you, Luisa. Thank you for providing us with an update and for taking the time to review our service.Regards,George
5/5
TrustpilotExcellent job from the Savills team particularly Tom Willing
Excellent job from the Savills team in selling our flat. Especially Tom Willing who was the lead. Tom has the perfect balance of drive and commitment to getting the deal done, with a realistic and balanced approach to both seller and buyer. He facilitated good communication between everyone involved, with an excellent speed of response throughout. And a very calm and reassuring style.
Thank you for your kind words. I know that selling a home can be very stressful and it is wonderful to hear that my team and I were able to help make things that bit smoother. Please feel free to get in touch with any further questions.Regards,Tom
5/5
TrustpilotAlexa was brilliant from the outset!
Alexa was brilliant from the outset!Not only did she make time over a weekend to show us properties, she was available right thru the process of entering in to the lease & was also always on hand to answer further questions & re-attend the property on more than 1 occasion so that we could solve issues about sizes & our needs once we got the keys.A HUGE Thank You Alexa!Cheers Ben & Lisa
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotAliya is really helpful and responds…
Aliya is really helpful and responds very quickly whenever we have an issue with our property. She does her utmost to resolve it as soon as possible.
Thank you for your feedback, Brittany. It really helps us review our own performance and ensures our service is the best it can be.
5/5
GoogleLewis Winter of their Ealing Office represents the seller of the property we are interested. Lewis has been very responsive from the very moment we contact him for site inspections , to further negotiation of our offer/counter-offer, referral of professionals including lawyer, surveyors and insurance brokers. As an overseas buyer , we are pleased with his professionalism to expediate the exchange of contract which is done in slightly over a month. We surely will recommend him to others
5/5
TrustpilotGreat experience with our Savills realtor
Eddie was incredibly helpful from the very start of our search all the way through to signing and moving in. We are extremely grateful to him for making the process easy and being readily available for all our questions & concerns. He had our best interests at heart from the beginning which made him a great realtor to deal with. We'd be sure to use him again in the future.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotA lifesaver!
Charlotte was an absolute pleasure to deal with. After being let down by another agency with only a few days to move-in date, Charlotte ensured that we could turn around a rental lease in only a few days! Really a superhuman feat, and one for which I am incredibly grateful.I genuinely could not have asked for more, and I will certainly look to use Savills in the future.
It was my pleasure, Kevin. Thank you for taking the time to review and feel free to contact me if I can help further.Regards,Charlotte
5/5
TrustpilotExemplary client service
Highly professional, always responsive, very focused on the client’s needs and interests, excellent at generating high quality demand and in communicating. Above all, Archie Davies is the personification of client service.
We are so pleased that everything worked out successfully for you, Marcus. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotExcellent service and competitive…
Excellent service and competitive pricingExcellent service and competitive pricing.Generated a large number of interested buyers and arranged viewings with minimum fuss.Haley was brilliant at keeping us up to date with the latest offers and managing the sales process to keep the buyers well informed and interested. She was also extremely helpful during the negotiation period.Savills experience and wide reaching network of offices was extremely useful when it came to preparing and signing all the necessary documentation and explaining the structure of the sale.
1/5
TrustpilotVery good company for sellers because…
Very good company for sellers because most of them are traders and they support them.Beware of buying thru their auction , this is the place where you will be mislead , if you buy without doing due diligence, this auction company whatever you see being sold comes back again and again with lower price to catch new innocent buyers , like bait is used to catch the fish, same way innocent buyers are caught thru there network and pricing . Whatever lot you see and think of buying, please go back to previous auction catalogues and you find the the truth and the trick they use for innocents.
Hello Dave, we are sorry you feel this way, and would like to further understand your views so we can investigate. Please email details to socialmedia@savills.com so we can look into.
5/5
TrustpilotAliya is very responsive/proactive
Aliya is very responsive/proactive, she tries her best to sort out any issues, and provides feedback as issues are being resolved. Aliya also provides clarity on any issues being queries, usually within very quick turnaround times
Thank you so much for your review, Karin. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotSam has been an incredible help
Sam has been an incredible help. An issue I've been dealing for a year he managed to solve it in less than two months, he is very professional and nice!
We are so pleased that everything worked out successfully for you, Maria. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotZarah Naqvi
I would like to thank Zarah Naqvi, who manages the property we are renting for an always professional and quick response. It really is a pleasure to deal with you Zarah, thank you so much,Sabine
Thank you so much for your review, Sabine. It's much appreciated. If you need anything further please don’t hesitate to contact us. - Zarah
5/5
TrustpilotSale of apartment
They say that moving home is second most stressful thing in life. That It was a very stressful time selling when faced with buyers who are inconsiderate, however David handled it exceptionally well taking full ownership of engagement between all parties right down to help arrange my removals within 24 hours!!! Thank you David you were awesome and you personally made it happen !!
I am so grateful for this wonderful feedback. I know that moving can be very difficult, so I am glad to have been able to help make the process a bit smoother. Regards,David
5/5
TrustpilotVictoria Short from Savills in Stamford…
Victoria Short from Savills in Stamford has looked after both the sale on our family home of over 20 years and our search for a new house. Inevitably there were some stresses along the way but Victoria and all the team in the office were efficient and patient throughout, with particular effort and good negotiation skills in the last frazzled days before exchange of contracts. The wider marketing and pr team secured a feature in the Financial Times property section which led to quite a few new viewings. All in all, I would recommend.
Thank you for your lovely review, Emma. It was a real pleasure being able to help you and hope you enjoy the new home.
1/5
TrustpilotToday is Tuesday 2nd March 1.10pm
Today is Tuesday 2nd March 1.10pm. I called Savills to ask the date a house was up for auction as it wasn’t clear to me on the website. The young girl who answered the phone was so unhelpful. She said I should find out myself has she will only have to google it herself. I asked her name she told me that her name wasn’t relevant. Appalling service!!
We are very sorry to hear this; if you'd like to, please could you send your details to socialmedia@savills.com so we can investigate? The next auction catalogue can be found here: https://auctions.savills.co.uk/index.php?option=com_bidding&view=commission&layout=catalogue&id=72If you are still unsure, please email us above and we will be more than happy to help.
1/5
Trustpilotno response for incidents and Customer Service
unfortunatelly I had rented an apartment with this company as administrator and I have no air conditioner the last 8 days. (this is a pretty new building and I am the first person to live in the appartment and have a lot of issues inside).No body reach out me, they a not able and don´t want to help you if you try to call in the customer service.I don´t recommned this company.I am living inside a oven the last 8 days and nobody cares.the lift is not working the last week too and nobody was able to contact the OTIS to fix it.
Hi Rodrigo, sorry to hear this and we hope we can help. Could you please email the address of the apartment to socialmedia@savills.com so we can direct the issue accordingly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills's Ealing office has 1,994 reviews across two platforms: 181 on Google, 1,813 on Trustpilot (across the whole business).
Savills Ealing is rated 4.2 out of 5 across all 1,994 reviews, and 4.7 out of 5 on Google from 181 reviews.
Savills Ealing, 3 The Green, London, W5 5DA, Ealing, W5 5DA.
