Savills Ealing reviews

★★★★★ 5/5

Trustpilot

Terence Lane was a game changer!

Terence Lane was a game changer!My client was having difficulties getting a toilet and the subsequent damage from the toilet repaired. A series of unprepared contractors arrives wasting her time and theirs. When reaching out to Savills to express her frustration, Terence stepped in and thoroughly addressed the concerns, made the necessary calls, monitored the progress and ultimately ensured that the project was brought to completion! We were so please to have all of the support Terence provided!

Jenifer · 14 December 2023

★★★★★ 5/5

Google

Catherine was so professional and was a wonderful asset Playing a major part in the sale and kept us informed all the way along until completion. Well done. Savills Ealing are a top notch company.

Ann · 9 September 2025

★★★★★ 5/5

Google

Erick is amazing, extremely knowledgeable and helpful during the bidding process. Recommend to any potential sellers!

Y · 16 April 2025

★★★★★ 4/5

Google

After a year of staying at a property rented through Savills, I’ve been patient due to it being a new build. However a year down the line we still have issues with the flushes in toilets, damp and condensation in the bathrooms and night lights that have never worked outside the front and back of property. Worst thing of all is initially agreeing to a parking space to be allocated to us which was an extremely important reason for renting the flat, we were told that they were not providing the allocated spaces just yet although one of flats was subsequently allocated a space. For most of the year it has been okay as there was always a space available, we now have issues with parking and being where we are located and the fact we have 2 young children it’s become a complete nightmare. Okay so updated review, Toby and the team do their best to sort out any issues and currently our parking isn’t an issue for the time being. Thanks guys for being available!

Asif · 23 October 2023

★★★★★ 5/5

Google

Recently bought our flat through Savills Ealing who were great throughout the process. In particular our agent, Kealey, was a delight to work with, showing us several flats and keeping us in the loop when our flat had come to market. Kealey acted as a great go-between ourselves and the sellers, and helped a couple of first-time buyers out immensely with her explanation of the whole process and next steps! There was never any fuss with the arrangement of second viewings, or the bookings of the electricians or surveyors during the purchase. Thanks again for your help Kealey!

Anand · 23 October 2023

★★★★★ 5/5

Google

We recently sold our house through Savills in Ealing and I would confidently say that they are second to none, having dealt with a number of agents in the area over the years. We were in the very capable hands of Kealey, who was a delight to work with. From the outset, she was very passionate, confident and enthusiastic about selling our property. She proposed the ideal sales strategy which saw us go under offer after just one weekend of viewings, above the asking price. Her communication throughout the sales process was very clear and professional. And she worked very hard to ensure that we got everything across the line smoothly. Thank you Kealey and the rest of the Savills Ealing team!

Rikky · 23 October 2023

★★★★★ 5/5

Trustpilot

Our property Manager

Our property Manager, Ms Vivian Yip, has been extremely helpful. She provided prompt and proactive service so that my time and money were saved. She liaised and coordinated well with my tenants, vendors and the building management to resolve problems. My heartfelt thanks to her for her excellent service.

Rachel · 22 June 2026

★★★★★ 1/5

Trustpilot

I had no issue with them for 11 years…

I had no issue with them for 11 years of renting. So sadly, at the end they did ghost and kept my deposit without explanation.

Rick · 23 April 2026

★★★★★ 5/5

Trustpilot

Excellent house selling experience

Caroline and her team have been exemplary from the start. We felt confident that they really knew our local area and how best to market our house. This was confirmed when we had a good stream of viewings, despite the uncertain climate of the market. We didn’t have to wait long for offers and a good buyer.Savills and Caroline have made the process of selling the house as stress-free as possible, which we have really appreciated. They’ve truly gone above and beyond to make our sale happen smoothly and swiftly. Many thanks, Caroline and team!

Lucinda · 16 October 2023

★★★★★ 5/5

Trustpilot

Professional & Helpful, Thankyou !!

Savills is very professional, thorough with the documentations and help you with every steps of your move in/out.They have always responded on my queries/reported issues with prompt reply and solutions.I have been with Savills from last 4 years and My entire process of move in/out was really smooth.Property manager assigned to me were really helpful and always resolved all my queries and concern. I would like to call out their names - Gud Young & Cato Ng for helping me throughout my tenancy.Special Thanks to Cato Ng for all your help and support.Thankyou.

Praveen · 12 October 2023

★★★★★ 1/5

Trustpilot

Doesn't care about tenants only money

Do NOT EVER use this letting agency. They were terrible to deal with, slow and incompetent. Annabel and Maicy were unhelpful at best. They gave us wrong amounts due, wrong bank details and a wrong address to the property. Moreover, they rented us a unit that is an absolute DUMP and a biohazard. There is MOLD everywhere. Everything is broken. Now they are holding us to a lease for a property that is not fit for tenancy. RUN!!! Use any other agency but Savills. They are a fraud and a joke.

The · 11 October 2023

★★★★★ 5/5

Trustpilot

Exceptional Service from Cato Ng

I had the pleasure of working with Cato Ng during my tenancy, and I can't speak highly enough of the service he provided. Cato was always prompt in his responses, courteous, and genuinely seemed to have my best interests in mind. It's not often you come across a property agent who goes above and beyond to ensure a smooth experience, but Cato certainly does. His professionalism, combined with his attention to detail, made the entire process seamless. I would wholeheartedly recommend him to anyone looking for a reliable and dedicated property manager. Thank you, Cato, for all your assistance!

KC · 4 October 2023

★★★★★ 5/5

Trustpilot

Savills has once again come to my…

Savills has once again come to my rescue when I had a serious problem with leak in my apartment. Thank you Tami Fazon for helping me out in solving this matter in a speedy and professional way!

Monica · 23 May 2024

★★★★★ 5/5

Trustpilot

Great Experience with Roshni Jethwa

We have had a great experience with our property manager, Roshni Jethwa over the past few years. She has been very helpful, responsive, and professional throughout.

Ihsan · 10 April 2026

★★★★★ 5/5

Trustpilot

Fourth Time’s the Charm

Please note that this 5-star review relates to our current property manager, Tami Falzon, only, as opposed to the disgustingly poor customer service we have experienced with Savills otherwise. After three incompetent predecessors (each of whom quit Savills after three-month stints without us tenants being alerted), Tami has been refreshingly communicative, reassuring and proactive. Her quick response time, regular updates on outstanding issues, positive attitude and no-nonsense approach in liaising with our building’s management company have been massively appreciated, not the least because we can finally trust a Savill’s representative to action things within a remotely acceptable timeframe. Thank you for all of your hard work Tami!

Kristina · 26 September 2023

★★★★★ 5/5

Trustpilot

outstanding service, care and support

The team at Savills, specifically Victoria and Cameron , have been exceptional in their assistance with the sale of my Mother’s house. From the first reassuring meeting, where my Mother was greeted with kindness, respect, to the final exchange date, Victoria and Cameron have been professional and personable throughout. We have been kept completely up to date with viewings, feedback and more latterly, the final moving details. Phone calls or email concerns have been answered immediately and my Mother has been able to feel completely confident that she has chosen outstanding agents. In fact, it would be fair to say that whilst not the normal comment from an 86 year old, she told me she would happily adopt Victoria and Cameron!As an over seas daughter, it is impossible to thank, or praise Victoria and Cameron enough, for all their attention to my mother’s sale and for the frequent emails and phone calls to me too.Savills are, quite simply, head and shoulders above the rest.

Christopher · 26 September 2023

★★★★★ 5/5

Google

I recently purchased a property through Savills and dealt with Christian Whittaker in doing so. He was really helpful throughout the process which was especially useful as a first time buyer. He set up a WhatsApp group for us which meant that he answered any of our queries really quickly and kept us in the loop with everything going on. Would definitely use savills again as a result of thisPositiveResponsiveness, Professionalism

Paul · 23 October 2020

★★★★★ 1/5

Trustpilot

Very bad communication

Very bad communication, we made our offer for renting a flat, they accepted it and there were delays with the contract which we received after the pre-set 'moving date'. They haven't changed the move-in date in the tenancy agreement even if we moved 3 days after. Once we moved in, they appointed us a property manager and we could not get in contact with them, nor anyone else at the agency. We paid 12 months upfront so they felt like they could disregard us. We haven't received the report from the inventory company so we could double check it, and we can't contest it if it's been more than a week since we moved in. Very dissapointed with their services.

Catalina · 9 August 2024

★★★★★ 1/5

Trustpilot

Absolutely appalling experience with…

Absolutely appalling experience with Pimblico office. Ridiculous delays with compliance, never-ending demands and Laura Wilcox and Claire Palmer took zero trouble. We dropped the company after weeks of stress.

Pandora · 12 March 2026

★★★★★ 5/5

Trustpilot

Exceptional support

Luke has been an exceptional lettings negotiator since the first day we enquired for our property. Despite our busy schedules, Luke was very patient with us and supported our letting journey from start to finish with incredible energy and professionalism. The transition from enquiry to moving in was very smooth and we are extremely pleased with the service we have received by Luke overall. Thank you so much!

Polina · 13 June 2021

★★★★★ 5/5

Trustpilot

Great team

George and his team have been very professional in selling our house in Truro. It took a few months to find the right buyer due to volatility of the market, but George kept us in a positive mood all along. Reliable, efficient, easy and friendly to deal with and always reachable by phone or email. Thank you guys!

Luisa · 6 November 2022

★★★★★ 5/5

Trustpilot

Excellent job from the Savills team particularly Tom Willing

Excellent job from the Savills team in selling our flat. Especially Tom Willing who was the lead. Tom has the perfect balance of drive and commitment to getting the deal done, with a realistic and balanced approach to both seller and buyer. He facilitated good communication between everyone involved, with an excellent speed of response throughout. And a very calm and reassuring style.

Mr · 29 March 2022

★★★★★ 5/5

Trustpilot

Alexa was brilliant from the outset!

Alexa was brilliant from the outset!Not only did she make time over a weekend to show us properties, she was available right thru the process of entering in to the lease & was also always on hand to answer further questions & re-attend the property on more than 1 occasion so that we could solve issues about sizes & our needs once we got the keys.A HUGE Thank You Alexa!Cheers Ben & Lisa

Benedict · 21 January 2020

★★★★★ 5/5

Trustpilot

Aliya is really helpful and responds…

Aliya is really helpful and responds very quickly whenever we have an issue with our property. She does her utmost to resolve it as soon as possible.

Brittany · 23 October 2024