Trusted Agent profile · Ealing
★★★★★
149 reviews across 2 platforms
Rolfe East, 18-19 The Mall, Ealing, W5 2PJ
Part of Rolfe East, see every office.
Rolfe East's office in Ealing, at Rolfe East, is rated 4.0 out of 5 across 149 reviews on two platforms, including 131 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Rolfe East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
1/5
TrustpilotAfter giving an offer for the asking…
After giving an offer for the asking price, the manager is still sending buyers. If he did not like you, it is very difficult to buy. He saw my deposit and ability to buy, but still dragging . The seller told me that she told him to accept my offer. God knows the reason
Hi there. This doesn’t sound like us, but if the ‘reviewer’ would like to give us more detail we would be delighted to look into it.
5/5
GoogleMr Jon Hadfield from the letting dept has always been really great to deal with, always great advice and very responsive to queries we would recommend him.
Hi Mark, Happy New Year! Thank you very much for your review and kind words. Jon was chuffed when we passed on the feedback. :)
5/5
GoogleWe are a family of 4 and we rented our current property through Rolfe East last month. It is our first experience with the estate agent in question and so far it has proved to be a very positive one. We would like to express our gratitude …
Thank you, Georgios for your kind words and thoughtful review. We will pass your feedback onto Ranj.
5/5
GoogleSam Rolfe has been the most proactive, repossive, professional and most pleasant agent I have ever dealt with. He has been absolutely brilliant. He has helped me with my property search. I would highly recommend his services to everyone. Thank you for everything you have done.
Hi Shadi, thank you very much for your kind words about Sam. We will pass on your feedback.
5/5
GoogleI've had the pleasure of working with Jon and his team for a number of years. They genuinely go the extra mile for their clients, If you need to buy or sell a property, I recommend you consider Rolfe East.
1/5
GoogleAt the beginning everything went good, as they want to get new costumers, during our tenancy we had few problems and they send people to fix them relatively quick but once we left the property....what a nightmare! Almost two months making calls and being ignored by everyone there to get our deposit back! After 40 days we get an email saying they will reduce 200 pounds from our deposit for cleaning purposes 😂😂 After that we said we will take legal actions against them and in 5-7 days we had the money back! UNPROFESSIONALS!!!NegativeResponsiveness, Professionalism
5/5
GoogleRolfe East’s staff were invaluable when it came to completing our sale. Anna in particular impressed us with her tenacious efficiency, once calling an elusive and incompetent solicitor every 10 mins until they finally spoke to us. Would definitely use again.
Hi Charlotte. Thank you very much for your lovely review. We are very proud to have Ana on our team. :-)
1/5
TrustpilotAVOID, terrible management
Lack of professionalism from the management side. We moved in 10 months agor in a flat full of issues (no hot water nor heating for our 3 first days in winter), with a broken boiler which is breaking every 2 weeks. Our request for boiler change are being ignored as well as all the other issues (damp house,fox infestation because of broken shed where they live in, and more ....) which are being ignored. We are fighting about everything and no being heard. This is unacceptable for the price we are paying we NEVER has a week without an issue since 10 month. Now the landlord surprisingly is thinking to sell the flat and is asking us to vacant the house in 2 months on our contract renewal date... How convenient! If I'd known I would have avoid them at all cost. The worse experience I've ever had as a tenant.
1/5
GoogleAlmost 3 months ..still not received deposit from them All times they said nobody’s available to speak with us and never call back like they promised We call them more then 5 times and send so many emails and nothing happened .. Last time they said the money has been transferred and wait 3-5 working days and still nothing happened Never recommend to my friends and my clients this estate agency anymore ! Please reply to my comment if all I said is not true !
1/5
TrustpilotHorrible Sales team very bad cultured…
Horrible Sales team very bad cultured… Horrible Sales team very bad cultured employees. Owners Beware who use this company, they will not benefit seller or buyer or even Tenets. Waste of Time speaking to these employees. Please try to avoid them at any cost.
We have taken on your views, please feel free to contact us as I would like some more specifics.
5/5
GoogleJon Hadfield from Ealing branch has been absolutely brilliant. He team has been managing my property for almost two year. I would highly recommend his services to everyone. Thank you and your team for everything you have done.
Hi Gaurav, thank you very much for your glowing review!
1/5
TrustpilotAbsolutely Shambolic!
Absolutely Shambolic! I put my flat up to rent, the tenant has been in my property for 3 weeks now and I haven't received a single penny from Rolfe East nor a decent explanation as to why! Then today I get a statement where I have been charged for services I did not even request, charged multiple times for one off fees. Do yourself a favour and stay away from these guys, nothing but hassle and stress. They are masters at time wasting and money grabbing.
1/5
GoogleI had an appointment with a agent for seeing a house I'm waiting for 1 hour but nobody come and they don't receive my call or response............
Hi Himanshu. At Rolfe East we always take any complaint very seriously. Our professionalism is very important to us, so when we saw your review, an immediate investigation took place. We spoke to the negotiator who scheduled the appointment with you, and he confirmed he was at the property from 4.15pm to show another applicant. Your appointment was booked in for 4.45pm which we can see you confirmed via our system, and the negotiator waited 20 mins for your arrival, before he had to move on to his next appointment. We understand you phoned at 5.15pm to find out where the agent was. We can only assume you just missed each other. We would be happy to rearrange another viewing for you.
5/5
GoogleRented a very nice flat. Thanks to Ranj Rashid who helped as throughout the process even though there was delays from the landlord, highly recommend Kassam and Haneen
1/5
GoogleYou’re warned to stay away from this agent if you’re a tenant. Unfortunately, most of the reviews here are at the start of tenancies. I’ve had the most horrible experience with them at the end of my tenanancy. They will make every attempt to put their hands on as much as possible of the deposit with the most shocking claims and unbelievably high quotations. It was absolutely horrendous dealing with them and I wouldn’t recommend them to anyone.
5/5
GoogleI let one of my properties through Karolina the manager at Rolfe East - I found her to be extremely accommodating and her team Paul & Fleur all provided us with a professional and especially effective service. Rolfe East stood out from the rest - It was rented quickly and easily with no hassle to very good tenants.We felt completely satisfied with the service and were well looked after - Rolfe East will be the first agents we instruct next time one of our properties comes up.
4/5
GoogleFleur was excellent in helping us secure this rental property. She is the first estate agent I have met who respects the request of email over calls which makes life easier
4/5
GoogleI worked with Philip on the purchase of our house. He was very proactive with updates and helped wherever he could with any questions we had. I'd certainly recommend using Rolfe-East.
5/5
GoogleI still remember the stressful times when I was getting slightly depressed of finding my perfect flat! I have even forgotten how many agencies, flats, houses I visited, called up on and got knocked back from, or just didn't like any. When I was on the edge-another wrong property-all of the sudden my phone rang-I didn't even know who was it-she just said I have a perfect flat for you. It was Carolina-she came like a true blessing from heaven-I did tell her what I was looking for but that was months ago and I couldn't believe my ears what i was hearing. I was so eager to go and see-and I was so pleasantly shocked - honestly-the flat ticked all the boxes. I fell in love immediately. I just can't believe that I've explained myself once over the phone what type of property I'm looking for and bang months later she got me the perfect flat. She was very friendly, lovely, bubbly, and the fact she listened to my needs and wishes made the experience dealing with Carolina very special. Overall if you are looking for a perfect flat or house I would recommend to call her as she will definitely get you what you are looking for! Feeling very blessed! Thank you so much!
5/5
GoogleI have been dealing with Chris at Rolfe East over the last few months and have found him to be very helpful and professional throughout. I would highly recommend.
5/5
GoogleRichard & Chris were great, very friendly & helpful. Learnt so much from them, guided me from viewing all the way to completion. Thanks guys, I really appreciate it.
1/5
GoogleThe beginning of course great, because you care about new clients. However the end of the tenancy was a joke. Experienced valuation of the contract. Deposit held for more than a month. Ignoring calls and emails by the staff. The amount of stress and anxiety caused by the agency in those uncertain times? Wow If you don't want to be pushed around, do not go there.
5/5
GoogleThese guys are simply the best. I picked up the keys to our dream home yesterday, and was delighted with the service throughout. I have to commend both David Curley and Chris Baker who I dealt with extensively. Professional, courteous and just a joy to interact with. I wholeheartedly reccomend these guys and the Ealing branch in general. Well done guys, and thanks so much for your support.
4/5
GoogleRented a very nice flat. Thanks to Sasha who helped as throughout the process even though there was delays from the landlord...
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Tell us what you need and we'll put you in touch. Rolfe East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
