Every review we hold for the Ealing office, from every platform, shown as written. First names only.
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5/5
TrustpilotThankyou Tia, hamptons, and our landlord (specially)
Hamptons have always been great to us but the reason for me taking the time out to write this review is a lovely lady tia goodman and my amazing landlord who have been amazing help in these troubled times . Tia was amazing in dealing with my queries and my landlord has been great .We are classed as key workers we appreciate the prompt replies and resolutionβs .Thankyou Tia goodman happy tenants and thankyou dear landlord god bless stay safe. π
Umber Β· 4 May 2020
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5/5
TrustpilotStrong in Management
Hamptons have been managing my UK house now for 4 years. They are thorough, professional and have always gone the extra mile for me. I can highly recommend.
Tara Β· 21 May 2026
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5/5
TrustpilotIβve had a really positive experienceβ¦
Iβve had a really positive experience with Hampton Agent Management. From the start, their service has been professional, efficient, and genuinely supportive. Communication has been clear and consistent throughout, which made everything feel straightforward and stress-free.
PraiseGodNkomo Β· 18 March 2026
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5/5
TrustpilotExcellent property management
Our property is managed by Danish who goes above and beyond to ensure all issues are remedied as soon as they can be. Heβs always available by phone and email and we love having him as our property manager!
Sophie Β· 20 February 2026
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5/5
GoogleI would like to thank the sales team at Hamptons Ealing branch especially Mark Peppin, Selina Doran and Paul Daniels who successfully sold the apartments in our latest luxury development @ 8 Twyford Crescent. Both Mark and Selina were exemplary with the way they conducted the sales, from the viewings to sales completions and were at all times professional and sincere during the entire process. I would highly recommend using Hamptons Ealing who provided a 5 star service.
Phano Β· 24 October 2020
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1/5
TrustpilotTheir agents stood me up
Their agents stood me up. Called two days before the appointment to change it, and then they didn't show.What a shame.I suspect this was because I had a chat with their mortgage broker that day, who explained my mortgage capacity wasn't that high considering my salary... They could have just told me they weren't interested in pursuing me as a customer instead of not showing up at all.What I didn't mention to the mortgage broker is that I own over 10 properties in 3 countries and have enough cash to finance purchases up to 1M.Thank you
WhiteSwan Β· 20 December 2022
Agent replied Β· 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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5/5
TrustpilotHamptons Stratford On Avon
Hamptons Stratford On Avon Jacob has been fantastic throughout the process of our purchase of a house from Hamptons very diligent and thorough from start to finish, and made the purchase a swift and easy process i would highly recommend the Hamptons team !!
Adrian Β· 26 March 2021
Agent replied Β· 23 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Jacob and the team.
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1/5
TrustpilotShocking customer service
I am a professional landlord and used the services of Hamptons Esher to find me a tenant. Their services have been shocking, from the estate agents setting up 4 viewings of 15 minutes apart and being 10 minutes latefor the first one (he couldn't find anywhere to park and could not find the house) which resulted in me having to do 2 of the viewings. From offer accepted on 14/12 they did not seek references until 21/12 therefore causing delays. Their due diligence in terms of referencing was not good enough. My new tenants said they received 4 versions of the tenancy agreement to sign. They had to go into the office to find out what was going on as they were not updated on the process after offer. Now, it is the 15 December and I am still waiting for the deposit for me to put in the deposit scheme, this was paid by the tenants prior to them moving in on 1 December. An absolute shambles.
Glenn Β· 15 December 2022
Agent replied Β· 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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1/5
TrustpilotLegal Action
We rented a property through Hamptons as the agent for 3 years. During this time the landlord was delinquent in adhering to the tenancy agreement and carrying out repairs. This ultimately led to a year long legal dispute that resulted in the court ruling that the landlord had in fact not carried out their obligations. The full deposit was returned and compensation was awarded. Although Hamptons were not responsible for the maintenance, they were the acting agent and supported the landlords defence.
Dave Β· 14 December 2022
Agent replied Β· 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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5/5
TrustpilotGreat service, friendly staff
Having rented through Hamptons of Bath for over 4 years we have had a fair amount of contact with the staff at our local office all of which have been very friendly and helpful, especially Melanie the property manager.When she took over the portfolio she took the time to introduce herself and assure us that should we need anything she would be happy to help. Sure enough, some maintenance issues came up, as they do and she kept to her word. Nothing was too much trouble, she always tried to make sure work was carried out as quickly as possible with as little disruption to our life.Thank you Melanie for overseeing our recent bathroom refit and being on our side when contractors let us and you down!We hope not to have too much contact with you (in the nicest possible way!) but should we need you, we know we are very safe in your hands!Thanks again!
Josh Β· 29 January 2020
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5/5
GoogleMark spent three years plus looking for the right property for us. He only ever showed the properties that he knew we would like; he never pushed but he knew what we were looking for and found it.
Alex Β· 10 April 2025
Agent replied Β· 13 May 2025
Thank you so much for your kind words! We are thrilled to hear that Mark's commitment to finding the perfect property for you paid off. Our team takes pride in understanding our customers' needs and we are grateful for the opportunity to assist you in your search. Kind regards, Lucy, Customer Relations.
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5/5
TrustpilotWe have recently moved into ourβ¦
We have recently moved into our Hampton's property and the entire move in process was handles with such efficiency and ease. Melanie is our property manager and she has consistently been quick, effective and really responsive in all her communication with us. She quickly resolves and queries (happy to say we haven't had many of those either!) and she is always available to get in touch with. I couldn't recommend her more.
KATE Β· 7 December 2021
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1/5
TrustpilotI am writing this review as a warningβ¦
I am writing this review as a warning to anyone who is thinking of renting a property from Hamptons Sevenoaks estate agents, you will not receive all your deposit back in full even if you leave the property in immaculate condition, We had to make an offer for the property to have any chance for renting we were there for 12 months, the first 3 months of living there involved numerous repair work to the building involving scaffolding being put up,We moved out in June of this year leaving the property cleaner than we moved in even the inspection from Hamptons weβre told the rental left so clean,So our shock came when Hamptons deposit office ranj sunsoa took Β£800 deduction of our deposit listing a number of things found faulty which we know was a lie and just a way of making extra money, no way we going to pay this money and as we questioned about the items they reduced it eventually down to Β£220 We still argued about the deduction wanting to charge us for leaving a black bin bag left outside to be removed by the council rubbish collection, we then complained to the TDS to which they in favour of estate agents, we had to accept the amount of Β£220 deduction or we would not get the rest , apparently we lost out because I was out of time because our email went to the No reply mail box by mistake, be careful when renting from Hamptons in Sevenoaks they are a disgraceful estate agents ,
Lferragamo Β· 6 December 2022
Agent replied Β· 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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1/5
TrustpilotUntrustworthy agent
Hamptons told us a house we had viewed, and we offered more than asking price They told us Memorandum of sale would follow etc. 24 hours later they told us a higher offer had gone in . They then kept us waiting for days before basically gazumping us and they sold property much lower asking price to some their known person be careful before you give them the property to sale, donβt not trust this agent as far as I can see them, nor would I use them again EVER!
John Β· 30 November 2022
Agent replied Β· 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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5/5
TrustpilotHamptons was great to work with!
Hamptons was great to work with!Aggie from the Fulham office was very accommodating and friendly. After one phone call she made sure to immediately squeeze me in for a viewing the day after. She was very informative and did her best to accommodate all my needs for the property. Aggie was very fast to respond to all my messages and would promptly update and solve any problems I had with the property.
Perdana Β· 12 November 2021
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1/5
TrustpilotNot helpful at all!!
Not helpful at all!!! Worse service ever!!We are without hot and warm water as the boiler is old and need to be replaced, i have asked to come to fix the problem urgently as we canβt shower and they were very slow in replying, i have to call several times and they were not helpful at all.the person in charge of our appartment is on holiday and every timeI call themI speak with a different person , not even updated on the situation. They said to call directly the people who are going to do the job, i called themalthough Hamptons shoulddo it and they said the first appointment availableIs next monday, can you believe it? And to call backhamptonsto speed the process, i called back hamptons and they said to call the companyβ¦.a nightmare!!!! Useless!!!!
Chiara Β· 17 November 2022
Agent replied Β· 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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5/5
TrustpilotHamptons Lettings Bath
I have used Hamptons Lettings Bath for several years using their fully comprehensive cover to rent out my flat.Melanie Hudson has been excellent in sorting out any problems I have had as a landlord. She responds very quickly to both my tenants and myself, quickly getting quotes and organising any work that has to be done, she is professional, really knows her stuff and I just couldnβt be a successful landlord without her !
Caroline Β· 28 June 2021
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5/5
TrustpilotKind support
I've had to take over responsibility for the property since my husband died in January. Nick Summerfield has been both sympathetic as well as efficient in reporting problems, and getting them sorted. He gets 5 stars but the accounting department of Hamptons gets 4.
Mary Β· 26 April 2024
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4/5
TrustpilotGreat Property Manager support at Hamptons
Gemma Ward is our Property Manager for one of the properties that we let through Hamptons. Gemma continues to provide excellent service and support to both us and our tenants. Gemma is always fast, efficient and a very good communicator - all essential requirements.Thank you Gemma for all of your great support in 2022 and look forward to working with you in 2023!
Mark Β· 20 December 2022
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5/5
TrustpilotHamptons Maida Vale
We've rented through Hamptons and predecessor companies for nearly a decade. Selen Hurbas who was our last Property Manager has been great. She is very responsive, professional and has kept us updated when issues have arisen.
Sean Β· 10 September 2024
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5/5
TrustpilotMillie and Clapham
Millie and the team in the Clapham Office have been a huge support through selling my home. Their advice and marketing was superb; Millie kept me calm if there were any problems along the way. She was wonderful, positive and a pleasure to work with. She ensured I was updated regularly until we completed. Thank you
Suzi Β· 21 July 2023
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5/5
TrustpilotBath property management
Melanie has been looking after management of our house in Bath since the start of the year. She deals with any issues as they arise, efficiently and smoothly, keeping me in the loop as and when needed. She has made the whole process hassle free for us, and I have comfort knowing that the management is in safe hands. It's a great service, thanks Melanie.
Neil Β· 23 September 2022
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5/5
TrustpilotWe have Rented through Hamptons for theβ¦
We have Rented through Hamptons for the last 3 years. My husband and I have always dealt with David Whiting who is the senior property manager. He is excellent! No problem too big or too small. Always friendly and chatty and always deals with any issues we have very quickly we are just hoping he stays there for a while yet! Great service!
Sarah Β· 6 December 2022
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5/5
TrustpilotExcellent support from Hamptons (Bath)
After recently experiencing a leak in our property, our property manager (Melanie) was outstanding. Her response was swift and effective and helped us resolve the issue very quickly. We really appreciate Hamptons swift response and thank Melanie for all her help !!
Chao Β· 7 May 2021
Agent replied Β· 23 October 2024
Thank you for your feedback about Melanie, we are delighted to hear you have had such a positive experience and we look forward to making her aware of your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.