Trusted Agent profile · Ealing
★★★★★
1,667 reviews across 2 platforms
20 The Mall, London, W5 2PJ, Ealing, W5 2PJ
Hamptons's office in Ealing, at 20 The Mall, is rated 4.3 out of 5 across 1,667 reviews on two platforms, including 231 Google reviews rated 4.8.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful!
Just moved into our new home and had some issues we needed help with. Emma Martin, Senior Property Manager, was very helpful, prompt and we were impressed with how quickly and efficiently Emma was able to help us get things sorted. Great and clear communication. Very grateful.
5/5
TrustpilotSamantha and the team are wonderful
Samantha made our house sale a very easy and stress free process - she was always proactive and positive and dealt with all enquiries swiftly and even ensured she was available outside of hours.Brilliant!
1/5
TrustpilotAssumingly a "large" company but plays "dirty little" tricks wasting buyers and vendors time
We wish having seen the review titled "As untrustworthy as they come"The Canary Wharf office of Hamptons did the same to us. They confirmed in WRITTING the acceptance of our offer last Friday. We provided IDs and proof of funds on the same day that they were happy with. However, 1st thing on Monday morning they say the solicitors acting for the Vendors accepted another offer when Solicitors do not even work during the weekend. Worse still, the offer was put forward by the same office which is really odd as the property was marked SOLD on the portals already. So we echo the feedback below:As untrustworthy as they come. When making an offer on a property we found that they just simply used our offer to create a false market where there was previously no other bidder despite property being on the market for some time... Outcome being some one else has also clearly been misled and ended up paying over the odds for a property based on games. We even made the offer that they say the vendors would accept. Now they say someone offered much higher once THEY told the new buyer that some one else made an offer being accepted already hence the property is off the market. What Hamptons is playing here, is encouraging Gazumping which is bad for all parties. Not surprisingly some of their other transactions fell through thus, Vendors lose out on sales and time. Buyers and vendors wishing to work on fair market price should be wary of this dirty games as some one definitely gets hurt by wasting time and money unnecessarily.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotWe have been using Hamptons for 11 years
We have been using Hamptons for managing our rental property for 11 years. They are extremely professional especially our Property Manager Gemma Ward. Gemma is always prompt in dealing with Tenants issues on our behalf and keeps us updated on any works/repairs that are needed We feel we can relax about our property knowing it is in her capable hands
5/5
GoogleGreat service from start to finish when recently selling our property. From original meeting with Mark, property was on the market very quickly and marketed in a very professional manner. Great communication throughout viewing's, always keeping us updated. When it came to getting towards Exchange, Sophie was brilliant in keeping us updated and liaising with both solicitors ensuring there were no delays. Always very professional to deal with and always available when we needed updates or information Hamptoms Ealing are very good, friendly and professional Estate Agent.
5/5
GoogleFantastic customer care from start to finish. We met and dealt with many estate agents, most of which had inept people skills and were pushy or impatient. We can easily say that our experience with this branch of Hamptons was unparalleled. After what we thought was our dream home fell through we were quickly offered a new and better option, which was swiftly completed and exchanged without fuss or panic. We have been in our new home for several months and not a day goes by that we don't pinch our selves as to how lucky we are. This Hamptons team, and in particular Mark Peppin who guided us calmly and reassuringly around many wonderful homes, are always contactable, always cordial and considerate, and we felt as though 'friends' were looking after us.
5/5
TrustpilotEllie Marsters is a Property Manager at…
Ellie Marsters is a Property Manager at Hamptons. She is in a league of her own, when it comes to responsiveness, taking accountability to get things done and being engaged with both the tenant and landlord. Having had some experience with other Property Managers in other companies, I would recommend anyone to seek out the services of Ellie at Hamptons.
5/5
TrustpilotShort-term rental of property
Hamptons managed a 12-month rental of my property whilst I was abroad. From the first meeting with Andrew who visited my property intially, it was a pleasure dealing with them. They were clear, prompt to reply to questions and very helpful on the whole process which put my mind at rest - especially as I was not going to be in the country!The daily management with Minneaux and then Natalie could not have been better and nothing was too much trouble.I thank them for their professional attitude and helpful manner and would recommend their service without hesitation.
1/5
TrustpilotTerrible
Sometimes beautiful flats or houses are in the hands of terrible agents; be careful! As tenants, they only come to you when they need you to do something. You can hardly contact any of them when you are looking for help.The renting agent ghosted after all documentation was done, leaving me a flat with much to fix. When moving out, they were supposed to contact me in advance for at least 24 hours, but most did not. They told me the people I hired for end-of-tenancy cleaning were not professionals (because I wasn't using one of their business partners) and had the inventory clerk go in before the cleaning was done; they allowed people to move around your items when they were doing the viewing.
5/5
TrustpilotProperty management by April Keane
Property management by April Keane, especially towards the end of the tenancy. April has been quick to respond to any queries (often picking up the telephone) and has been very helpful and efficient in resolving some important issues at my flat.
5/5
TrustpilotSo far, no complaints
We have been tenants in a flat managed by Hamptons and have been very happy with the service that they - Ellie Marsters in particular - have provided thus far. Ellie is very responsive, well-organized and professional. Worth saying that we have not gotten to the deposit withdrawal phase, which several reviews complain about. But, so far, so good.
5/5
GoogleHamptons have an eager and committed young team in Ealing. Although our style of house did not make it the easiest proposition to sell, they maintained the momentum and kept us informed as each stage of the process developed, advising us appropriately as various potential purchasers put in their offers. In particular, Matthew was skilful in negotiating us through what seemed like a very attractive higher offer without losing our existing interested parties, to one of whom we eventually sold. Once the successful offer had been accepted, negotiations moved trouble-free through exchange & completion. Thank you Matthew, Mark & Sophie.
1/5
GoogleAwful service and agents are disrespectful of peoples time. They didn’t notify me when my viewing was cancelled until I showed up and rang wondering why nobody was there. Sent me a confirmation text the day before and no warning despite them telling me I was the first to book in. I travelled all the way west and cancelled other viewings to make it.
Hi Selena, We apologise for any inconvenience caused. Please send us an e-mail on Customercare@hamptons.co.uk for us to investigate this matter and assist you accordingly.
5/5
GoogleWe are in the final stage of selling our house with Hamptons Ealing branch and have worked with Paul, Mark and Selina during the process. The viewings were well organised and communication has been timely and clear throughout. We have found them all to be very professional from the initial instruction, through to the negotiation and more recently exchanging contracts.
5/5
TrustpilotGrace is great
Grace is a great asset to Hamptons, she is always friendly, efficient & helpful. We are delighted to have her managing our property for us & she makes us feel that we are in safe hands with her.
5/5
TrustpilotGreat experience with property manager
Recently our washing machine broke, which needed to be replaced. There were some follow up issues that needed addressing.We are very happy with our Property Manger Charlie Fleetwood, who addressed the above issues in a professional and timely manner.
5/5
TrustpilotFantastic service
Fantastic service. At every stage we have had nothing but the best from them. A particular shout out to Trevor Scott. Having moved into the property he has been a fantastic property manager who seems to genuinely care that his clients get the best possible service. Always quick to respond and proactive in addressing any concerns. Couldn’t ask for better service. A world away from previous experiences. Highly recommended
5/5
TrustpilotSharon James is a fantastic Lettings…
Sharon James is a fantastic Lettings Agent. She dealt with an incredibly fast turn around on my property in Hampshire and has now let the same property twice. She goes above and beyond in her service and I could not recommend her nor Hamptons more. Thank you.
2/5
TrustpilotTook fees and ran
Hamptons successfully one time rented out our thames riverside home near Windsor. However, once they had their money, the service disappeared. The after sales team is very junior, inexperienced and not able to manage the tenants they place into the high cost home. Our house and furniture was damaged, a deposit refund was due, but Hamptons totally failed to get my damages paid and effectively ran away. Steer clear would be my advice.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotPersistent harrassment
2-3 years after leaving the property, myself and my former flatmates still receive calls, emails, texts about works to the property, updates etc. Despite multiple complaints and requests for this harassment to stop, yet it continues. They were an absolute disaster when I was in the property with delayed and mismanaged works being the norm. I would strongly urge anyone considering using them to have a look elsewhere, if they can't even update tenant details 2 years after our departure they can hardly be competent?
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotAmeesha Florant - Hamptons Int
Ameesha Florant has been managing my property for only a few months, however, she has restored my faith in the human population. I am 250 miles form the property and having her on hand, being diligent and available, is a god send.
Thank you for leaving us a review, it is wonderful to hear how helpful Ameesha has been and we look forward to making her aware of your feedback.
1/5
TrustpilotEndless spamming after just one viewing
I’ve booked one viewing with Hamptons and have been spammed ever since. I never signed up for their mailing list, and have repeatedyl unsubscribed but keep receiving their mails. I have even emailed them to request that they remove my details from their data base, and I’ve called, but I simply receive no response or actions. I will be reporting them as this is a GDPR violation.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHamptons is a friendly and helpful…
Hamptons is a friendly and helpful estate agency. I am renting an appartment from them. The post rental support and exceptional. Each time there is a problem with the place, it gets attended to super quickly. Especially Lucy is highly responsive and organises to get things done quickly and also double checks with me to ensure resolution.
5/5
TrustpilotHamptons are absolute winners!
Joe and the team at Hamptons have been incredibly responsive and helpful. We moved into our flat in August and there have been a couple issues but Joe has always been on top of them and really responsive. This is our first flat in the UK and we had very little knowledge going in so their assistance has been amazing.
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