Trusted Agent profile · Ealing

Hamptons Ealing Sales reviews

4.3

★★★★★ Great

1,667 reviews across 2 platforms

20 The Mall, London, W5 2PJ, Ealing, W5 2PJ

Part of Hamptons, see every office.

Hamptons's office in Ealing, at 20 The Mall, is rated 4.3 out of 5 across 1,667 reviews on two platforms, including 231 Google reviews rated 4.8.

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4.8 / 5

231

Reviews on Google

This office

Trustpilot logo

1,436

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Ealing office, from every platform, shown as written. First names only.

5/5

Trustpilot

April Keane is a star property manager

April Keane has been managing my apartment for years. She is dedicated and extremely efficient. She has always operated in a timely and accurate fashion. No matter if she had to deal with contractors, the freeholder, the other leaseholders in the building or the tenants, she has without fail achieved what she set out to do upon my instructions, but also independently, when needed. She is 100% reliable and I could not recommend her more. I am very grateful for all the problems she has solved for me. Priceless.

Mariacristina · 28 July 2021

5/5

Trustpilot

Hamptons Property Manager Sarita

The Hamptons Property Management have always been a huge support to us as tenants. Especially Sarita, who I consider to be an extremely special person in this instance as she has always put our needs first. Whenever we have had property issues, she's always reassuring, extremely professional in the way she handles situations and always puts us as priority. I feel grateful that we have a property agent like her who is kind and supportive and always ready to offer help :)

Faiza · 28 July 2021

5/5

Google

Worked with Mark through the purchase of our home. Mark was exceptionally helpful, attentive and informed in all our conversations. I would definitely recommend working with him.

Vikram · 24 October 2023

Agent replied · 23 October 2024

Thank you for taking the time to leave us a review Vikram. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

Laney was brilliant, we bought a house from Hamptons and the process was perfect. Prompt communication and updates, helpful and thorough. Thank you for your help Laney!

Tom · 24 October 2023

Agent replied · 23 October 2024

Hi Tom! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Trustpilot

Feedback

We can’t talk highly enough of the service provided by our property manager, Joe Sanders. It is always an absolute pleasure to talk to Joe and we are hugely impressed with his calm, reliable, professional capabilities. Whenever issues, queries or routine maintenance on our flat arise, it gives us enormous peace of mind to know that Joe will handle everything to the highest standard and always keep us updated. He is an absolute credit to Hamptons - thank you so much Joe for all your hard work!

Rhiannon · 19 July 2021

4/5

Trustpilot

Above and beyond our expectations

We had a quirky house in a slow and nervous market. Mark and his team were the 4th agents we used and their effort and commitment to achieving our sale was exceptional. Thank you for everything, you went above and beyond our expectations.

Rob · 3 September 2024

5/5

Trustpilot

Hamptons Property Management

I have used Hamptons Property Management for over 10 years and have definitely come to expect the exceptional over that time. I never have to worry about my property, as I know whatever problems arise for the tenants or for me, Hamptons will always sort it out - quickly and efficiently. Special thanks to Angela Parn who has handled our property over the last few years, to an excellent standard.

P · 23 November 2022

4/5

Trustpilot

Hamptons Staff always Attentive

Hamptons Staff always AttentiveAlthough it sometimes occurred that issues took a little while to be solved, this was rarely the fault of the Staff at Hamptons themselves. We have been particularly fortunate to have Property Manager Joe Sanders as our contact point, and he has always tried his best to sort things out for us whenever an issue has arisen. He has been particularly good at being an equal intermediary between tenant and landlord and never made us feel as though he was only working for the landlord and didn't care at all for the tenant.Keep up the good work, and thank you Joe!

Marina · 6 July 2021

4/5

Trustpilot

My experience with our property’s manager and some of our letting agents

My experience with our property manager, Mr. Joe Sanders have always been satisfactory in terms of him being responsive, helpful, and committed. He has always tried to address our concerns in a timely manner and has a good understanding as to how effectively communicate with the landlords. In some occasions though, especially with letting agents, I’ve had some unpleasant experience which sometimes was kind of frustrating. There were some situations where one or two of the flats were vacant for relatively long period of time and I personally found it very difficult to communicate my sense of urgency with the agents. And sometimes there were different agents working on a specific flat with no effective communication channels with each other as well as with the landlords causing me send different emails to different agents discussing same matters. To me it seems there are sometimes some sort of miscommunications amongst Hamptons’ hierarchy as well as between the letting agents.

KD · 28 June 2021

5/5

Trustpilot

Hamptons go above and beyond

I am just on the point of selling an apartment through Hamptons International in Berkshre West-I have rented it through Hamptons since 2018. On the whole, I have found them to be very good, especially Sales and Property Management. I wanted to particularly praise Harjeet Kaur their Property Manager for my flat-she is always so helpful and always ready to have a chat and answer any questions you may have as a new, inexperienced Landlord. Also, they really do do checks on the property at Hamptons in this area and always report back in detail.I also recommend Deborah Giacobbi in Sales. Throughout the whole process of selling the apartment-and when did that get so horrifically complicated in the UK?-Deborah has 'held our hands', chased, communicated and generally solve problems one by one. For these 2 people, I would recommend Hamptons wholeheartedly.

Jane · 28 June 2021

5/5

Google

I had a great experience with Hiltons for getting a property for me in Southall and they got me a good property at a good price.

Mahadev · 15 October 2025

Agent replied · 22 October 2025

Thank you for your kind words! We're thrilled to have helped you find the perfect property in Southall at a great price. Our team at Hiltons is dedicated to providing excellent service and we're glad it shows. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Professional and friendly property management

We are going into the second year of renting our beautiful home through Hamptons International. Fortunately for us we have had wonderful Katie Tucker as our Property Manager. No question, query or issue has been too much trouble for her to deal with. Katie is approachable and warm, exuding professionalism and courtesy. It's not just the call or emails that we like, but her eagerness to follow up post the completion of a job to check everything is in order. She is an asset to the Hamptons team and we look forward to her continued support.

Lucy · 11 June 2021

5/5

Trustpilot

Victoria Thomas at Hamptons Letting is a really good property manager …

I have used Hamptons as my managing agent for 8 years. For much of this time, Victoria Thomas has been managing the flat. She is outstanding. Really quick, proactive and responsive. also really nice and easy to deal with. During Covid, the service did not miss a beat. I think the tenants have appreciated her as much as I do. I feel I am in very good hands with her.

Andrew · 2 November 2022

5/5

Trustpilot

Jacob is a truly exceptional estate…

Jacob is a truly exceptional estate agent. We had been on the market without success, for over a year, with a lovely, but unusual, property. From the moment that we first met, Jacob understood what he needed to do in order to achieve a sale for us. The photographs that Hamptons took were lovely, together with a video tour. But more importantly, when the right buyers came along (only a few weeks later), Jacob made sure that the deal was done. He is tactically astute, a good negotiator, assiduous, careful and attentive. He has driven through the sale in less than three months with determination and drive, as well as being utterly charming to deal with. I could not recommend him more highly.

Elizabeth · 25 May 2021

5/5

Trustpilot

Helpful and very professional

We have had a few issues with the property that we rent - Ashley is our point of contact and she is just brilliant - she does what she can as quick as possible- our land lord constraints make it hard for Ashley sometimes but her perseverance always wins through- I find Hamptons to be helpful and always friendly - this time our need was due to a window lock that had jammed shut in the bathroom - and seems it will be dealt with quickly

Melvin · 25 May 2021

5/5

Google

Mark dealt with our house purchase with efficiency, patience and transparency; as a buyer I couldn’t really ask for more. Thanks Hamptons.

Jim · 15 November 2025

Agent replied · 22 November 2025

Thank you for choosing Hamptons for your house purchase, we are thrilled to hear that Mark provided you with efficient, patient and transparent service. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Hanptons Islington are a great letting…

Hanptons Islington are a great letting agency. I have consistently dealt with George for almost 20 years. Together with Victoria they are a pleasure to deal with. They evoque trust, the opposite of some local estate agents. Rare to say this about an estate agent. Try them!

Stewart · 4 June 2024

5/5

Trustpilot

Great experience

Federica was our agent, and she was AMAZING, understanding our needs and bringing us to see houses that we loved. We were really struggling to pick the house for us, because they were all great. I am really happy I had the chance to work with her, and with Hamptons

Riccardo · 8 April 2024

5/5

Google

I reserved a property without seeing it as an international buyer. Selina Doran was extremely helpful through-out the process, going the extra mile to record a video of the house, patiently answering my question with sufficient details. Service was A+++ and I will recommend using The Hampton & Selina for your property purchase.

Oumpely · 25 October 2019

Agent replied · 23 October 2024

Thank you for leaving us a review. We take customer service very seriously and as a result it is wonderful to hear that the team had such a positive impact on your experience with us. It is particularly fantastic to hear that Selina was so fantastic. We are delighted that communication was kept to a high standard and you were supported throughout! We take great pride in our people and look forward to sharing your feedback with the team. Thank you again!

5/5

Trustpilot

Highly satisfied, long-time client

I’ve been with Hamptons for a number of years, with Samantha Jennings and Ellie Marsters managing my property. I’m not certain whether Ms. Jennings is still working as a property manager, but I have nothing but good things to say of both managers. Ms. Marsters in particular is efficient, prompt, and thoughtful with her advice and responses. I can easily see myself staying with Hamptons for the foreseeable future.

Jacqueline · 14 November 2022

5/5

Trustpilot

Definitely would recommend.

Our experience with Hamptons has been pleasant. Our letting agent Roni was very friendly and attentive. David, our property manager has been outstanding and we’ve found it very easy to communicate with him efficiently. As we’re both young and it’s our first time letting, all we could suggest is to be initially provided with more information as opposed to having to find out what’s going on at each step.

Olly · 14 November 2022

5/5

Google

Paul and Selina were both very helpful, with Paul providing some great advice and being very honest about the market. The market was a bit slow and it took some time to get a sale but once the sale was confirmed, the team made sure that everything moved along quickly to completion.

Ben · 25 October 2019

Agent replied · 23 October 2024

Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that Paul and Selina had such a positive impact on your experience. It is particularly fantastic to hear that their experience and attentiveness ensured a quick completion. We take great pride in our people and look forward to sharing your review with the whole team. Thank you again!

5/5

Trustpilot

Very Professional and Efficient Management

Hamptons have been managing my property for a long time. It is a difficult property due to various issues. They have been very professional and efficient in all matters. They deliver as promised and I cannot argue with the quality and price of workmanship. I would definitely recommend Gemma Ward and the Hamptons team for management of flats.

Garry · 12 September 2023

1/5

Trustpilot

why?

Why was i told by one of your agents in West Hampstead branch that Countrywide are nothing to do with Hamptons when you are the same company and it even stating at the bottom of your site that Hamptons is a trading name of Countrywide Estate Agents Limited hidden under a title?

Lucinda · 30 January 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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