Trusted Agent profile · Ealing
★★★★★
160 reviews across 1 platform
55 The Broadway, Greenford, UB6 9PN, Ealing, UB6 9PN
Evans & Co Property Services's office in Ealing, at 55 The Broadway, is rated 4.7 out of 5 across 160 reviews on 1 platform, including 160 Google reviews rated 4.7.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
GoogleNatalia was extremely helpful, going above and beyond, keeping me informed at all times during the sale of my property.
Thank Sarah for your kind words, we really appreciate you choosing Evans & Company over other agents, if we can be of assistance in the future please do not hesitate to contact us
5/5
GoogleHad a great service provided by Evans & Co they were very communicative with me and kept me up to date at all points during the sale of my house. I want to shout out Jason, Joanna and Natalia and thank them for everything they have done to get a completion of my sale! I'd definitely recommend Evans & Co and will definitely be doing business with them again in the near future!
Thank you for such kind words Reece thank you so much for choosing Evans & Company it’s been a pleasure helping you sell.
5/5
GoogleI have been using Evans as my lettings agent for over 16 years and they have been brilliant, very competent, professional and pleasant with it. I have also just used them for the sale of my property and again, carried this out in the same manner. The property was sold quickly and they continued to push the process to a successful completion. Great Job! Thanks to all
Thank you Nigel it’s been an absolute pleasure on behalf of all of us at Evans & Company I wish you all the best for the future
5/5
GoogleExcellent service. Jason was extremely friendly and explained the selling process so well. All communication was speedy and accurate. A sale price at the highest estimate was achieved. I couldn't have been happier with the whole experience.
Thank you Dave for choosing Evans & Company we really appreciate your business.
5/5
GoogleI would highly Evans & Co for the high quality of service I received for buying my first property . Jason was very professional and responsive of all of my enquires Very friendly staff highly recommended
Thanks for your kind words Zouhir, It was a pleasure dealing with you, from all of us we wish you all the happiness in your new homes.
5/5
GoogleRight from the start I felt I was in safe hands. Jason was realistic and practical as well as very patient considering the number of questions I asked him. Joanna was an absolute professional, great at organising viewing at times to suit me and really taking on board the key points I wanted to get across to buyers. I didn’t have any concerns about the viewings and didn’t feel that I needed to be there. The process was smooth and their recommendation of using EDC Lorde was spot on, they clearly have a great working relationship and it made my life so much easier. I would definitely recommend Evans & Co and want to pass on my thanks for their work.
5/5
GoogleNatalia at Evans & Co handled the sale of our property and was so lovely to deal with. She was very professional and always so friendly. She dealt with any queries very promptly and I was updated regularly with the progress of the sale. I felt my sale was in good hands. I would recommend her if you are looking for someone efficient and personable to handle the sale your property.
Thank you so much for your kind words regarding Natalia and our service, from helping you buy the property all those years ago, to both Jo & Joanna acting as your managing agents and then to finally sell the property it has been a journey and a pleasure to act for you over the years. I'd like to wish you all the best for the future. Jason
5/5
GoogleJason and Joanna were both very helpful and professional in helping me sell my home. Jason has been in the game for quite a while and thanks to his contacts he was able to find a suitable buyer. Thanks again.PositiveResponsiveness, Quality, Professionalism
It was a pleasure thanks for trusting us with the sale. All the best for the future.
5/5
GoogleHad a great experience with Natalia at Evans and co. I had a particularly long winded process due to some difficult solicitors but Natalia maintained professionalism throughout. I viewed a property with her before but that wasn’t right for me and she decided to show me my (now) house and it was perfect. I’d been looking for over a year and she managed to find something just right for me. I’d recommend evans and co - I won’t be recommending my solicitors! Thanks natalia
2/5
GoogleSpoke to a guy in regards to viewing a property, and due to only being able to view the property on the weekend or 6 onwards in the evening, he then came across very agitated. By all means if that's your working hours i would of completly understood if he politely said sorry we are unable to show you at them times, but instead he came across very unprofessional and when I said unfortunately I can't do a viewing at the earlier times this week he slammed the phone down very angrily. Honestly it just came across rude, I never write reviews good or bad usually but something about his unprofessional in his attitude and tone needed to be said. It looks like other people who work here seem great by the rest of the reviews so hopefully just one bad apple.
Thank you for bringing this to our attention, all our calls are recorded so this will be reviewed. As you can see we pride ourselves on the quality of service and if your expectations were not met please accept our apologies.
5/5
GoogleExcellent estate agency , Joanna and Natalie were very helpful for obtaining my first rented home . would recommend:)
Its was a pleasure helping you, enjoy ...:-)
5/5
GoogleI used Evans Residential to let my property in Southall. They managed all the contractors and helped me tidy up the property after the previous tenants left it in a terrible state and then to find me a reliable Tenant. Really pleased with they way that they handled everything for me.
Thank you for your kind words we really appreciate you using Evans & Company
5/5
GoogleThank you Jason and team..We are very happy with our new home.Thanks a lot for your support. Even after buying the house Evans and team guided us with fixing bits and pieces of the household works.
Thanks Harsha, the best of luck in the future
5/5
GoogleNatalia at Evans done our sale and was the best agent we have seen. She showed us a lot of houses and helped choose best one. We are very happy with her hard work and would tell anyone to ask for Natalia when using Evans. Thanks Natalia
5/5
GoogleThe team at Evans & Co went above and beyond to support the sale.
5/5
GoogleWe had a pleasure working with Jason and Joanna. Few weeks ago we have completed on our new house. The process was long and very stressful due to the pandemic, however Jason made it bearable, extremely helpful, kind and patient. This is actually 2nd time we were dealing with Evans & Co, 15 years ago they helped us get onto the property ladder. Its fantastic to see the business thrive!PositiveProfessionalism
5/5
GoogleHi Jason and his team offer a personal service and did everything right
Thanks Finn, it was a pleasure dealing with, if we can be of assistance in future please do not hesitate to contact us.
5/5
GoogleThey are very good , professional and very helpful,
Really appreciate your kind words, from all of us at Evans & Company good luck in the future
1/5
GoogleUpdate: After reading the response from the owner, we actually disagree. They are dishonest. Fact, I received the inventory 10 days after I moved in. They can easily check this, emails have a sent date. I gave photo evidence proving the inventory was not accurate. If you can prove that I am wrong by looking at the email dates, email me with screenshots, and I will gladly update this review and apologise which is something you are incapable of doing. After returning the flat to the condition I received it in minus fair wear and tear, Evans tried charging me for things I was not responsible for; cleaning charges and damage done by painters which they hired. I explained to them multiple times but they refused to listen to me because I had signed an inaccurate inventory. Only after I had launched a TDS dispute did they look into my claims, by which time it was too late. No wrongdoing or apologies were given to me in my case, I get the feeling they just could not be bothered to fill out the dispute. I write this as a warning to renters, take pictures of everything when your enter the flat, and note down anything dirty. If you have an inaccurate inventory, email and ask for a new one to be taken (even though they won't comply). Any phone call you receive is not recorded, so if there is any cleaning to be promised by them, or any repairs, ask for that phone call to be written in an email, because phone calls are forgotten and ignored. We received the inventory 10 days after moving in which makes it slightly more difficult to compare the state of the flat. We as tenants could have been invited to take part in the inventory agreeing to it in person. They do not provide exit inspections either, they just charge you with the repair. If a conversation was to be had before the repair was done maybe we would have done the repairs/cleaning ourselves. I don't think Evans are dishonest, but at the same time I believe that the tenants after me will have trouble getting 100% of their deposit back, mainly because the flat is very humid causing mold stains and paint to bubble.
Needless to say this is not an accurate reflection of events. The inventory was sent to you and received within 48 hours of you moving in...why sign it if it was not accurate !! if there were discrepancies, the time to rise them is at the beginning not at the end. For your information all calls are recorded and any repairs that were the responsibility of the landlord were dealt with. We obviously do a check out inspection at the end of the tenancy which is cross referenced with the inventory that YOU signed this is how we could see what damage and cleaning (or lack of) has been done. You are correct we are not dishonest, we can at least agree on that.
1/5
GoogleVery very unprofessional service providers. It's our bad luck to come across such a ridiculous estate agent who doesn't take any responsibility of making a viewing and instead send someone else to do that. When turned up into the property we only find out that the property was shared but the landlord can't show the property which is within the garden. The estate agent takes no responsibility of any wrong doings and blame the property owners for everything whereas EVANS & CO are the first point of contact and they should be taking the responsibility to show the property. The keep on making excuses for their wrongdoings and don't admit their mistake. I recommend anyone to exclude this estate agent and go somewhere else if you want to be served better and be respected as a customer because the staff are very rude and don't treat you well. They don't value their customers neither they know how to do the business. PLEASE PLEASE PLEASE DON'T DO ANY BUSINESS WITH SUCH A USELESS & DISRESPECTFUL AGENCY IF YOU WANT TO SAVE YOUR TIME AND MONEY!!!
With any review we always listen to what the clients have to say and ensure the situation is managed correctly. All our calls are recorded and having just listened to you conversation I am stunned you have taken the time to write a negative, unfounded review At no point was my colleague rude or unhelpful and she explained that your appointment was confirmed and we have no idea why the owner denied you access and we were as surprised as you that you had not been given access, as you know all appointments are confirmed by email and/or text and we advised you we would find out why the owner had refused you access, you are welcome to come in and listen to the call again so that you may reconsider your comments and inaccurate review.
5/5
GoogleA local company with a good knowledge and experience of selling properties in the area. Friendly staff with great communication. Would recommend.
It was a pleasure dealing with you and your kind words are much appreciated, thank you for choosing Evans & Company. All the best for the future from all of us.
5/5
GoogleNatalia at Evans & Co recently helped us purchase our first home, she was always very responsive and kept us updated throughout. The process was made very smooth and any questions we had were answered promptly, great customer service we would definitely recommend.
Thank you for your feedback, its been a pleasure good luck in the new home.
5/5
GoogleEvans and co have been brilliant in handling the sale of my home. They were very proactive in getting viewers in. Jason, Natalia and Joanna are ace negotiators-who handled a tricky situation brilliantly with common sense, integrity and empathy. I can’t recommend them highly enough
Thanks Joan it was a pleasure dealing with you, the very best of luck for the future
5/5
GoogleWe had a great experience selling my mother-in-law's house in Southall with Jason Evans and his team. It was a long process because of Covid and other personal issues, but Jason guided us through it. The team had a really positive attitude, and went beyond the call of duty to help us tie up all the loose ends and complete. Thanks so much!
Thank you for your kind words, it was a pleasure dealing with you and your husband and thank your trusting us with your family property, best of luck for the future.
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