Trusted Agent profile · Ealing
★★★★★
163 reviews across 2 platforms
18 Old Oak Common Lane, Acton, London, W3 7EL, Ealing, W3 7EL
Churchill & Mathersons's office in Ealing, at 18 Old Oak Common Lane, is rated 3.7 out of 5 across 163 reviews on two platforms, including 160 Google reviews rated 3.7.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
GoogleI had a good experience. I chose them because I thought the valuation was reasonable and they had good reviews. Mustafa was the agent I dealt with the most who was pleasant and professional. They found a buyer quickly and were responsive to our queries.
5/5
GoogleAndre at Churchill Estate Agents has been nothing but professional. He understood quickly what we wanted and has had everything we've requested in an exceptionally timely manner. During our time searching for a house, Andre was head and shoulders above the rest. I would highly recommend Andre to friends and family, and anyone who wants a simple and painless experience when moving.
1/5
GoogleSo I'm really angry and disappointed with them, first they rent me a place without telling me problems that the places have and repairs that they have ( and they did ) I'm my room makeing me to book and hotel from almost a week and at the end I'll try to talk to them to discuss about the the rent of that month , they make me pay the full rent of that month, in other things the place have things that where from the owner to keep and storage ( like half empty paint cans for example plus's other thing in a list of 70th things if not they where going to charge me ) besides things that we talk beforehand to remove ( like a unnecessary table that was to big to be there and I spend almost 2 years without take it away )
1/5
GoogleThis agency is not honest. I gave a good offer on a property supported by mortgage agreement letter to show how serious I was to buy it. The agency provided me with offer confirmation letter, but at the same time they kept looking to get more higher offers, from me and other people. After more than 6 months the property was sold for less than my offer price and I was not contacted at all. This is the worst estate agency I dealt with in UK.
5/5
GoogleI had a great experience with the estate agent - Zuzanna who assisted me in finding a suitable flat. Her approach and attentive service was very professional and exceptional. She carefully considered my preferences and needs, streamlining the entire process. What stood out was her consistent communication and willingness to assist beyond the basic requirements. Thanks to their expertise and dedication, I found a suitable flat and received commendable service throughout. I recommend this estate agent to those looking for reliable assistance in their property search.
5/5
GoogleThis agent is really helpful before the viewing they answered all my questions , they were always punctual and professional I highly recommend them
Dear Mostafa, Thank you for your wonderful feedback! We’re so glad to hear that you had a positive experience with our team. It's our priority to provide excellent service and be responsive to your needs, and we truly appreciate your recommendation. We look forward to assisting you again in the future! Kind Regards,
5/5
GoogleI wish to express my thanks to Stuart and Sean on finding mine deal home , here in Harlesden as im settled in. I find them very knowledgeable and helpful.
5/5
GoogleI rented a property from Churchill and the service was smooth and very professional. I was helped by Mia Goncalvez and I highly recommend if you are looking for a Property to go to Churchill in East Acton. Kind Regards, WanderPositiveProfessionalism
5/5
GoogleChurchill were so helpful in finding a property to rent! Mia and Nadua were very accommodating throughout the whole process and flexible with the moving in date, inventory, etc. So happy with the service and quality of the property too
1/5
GoogleWaste of time, you never gonna get a response from them when you do the offer , even if you contact them million time by phone , email , messages.... , I can imagine the struggle if i let a flat from them and have some problem, for sure am gonna suffer Not professional ,
Dear Ms Elhalbi, we are sorry that you felt the need to write a review about Churchill & Mathesons Estate Agents poor service. We pride ourselves on our customer satisfaction and we take your feedback seriously. Unfortunately we can not locate your initial enquiry, calls and messages. Please email your contact details to andre@churchillmathesons.com so we can discuss this matter further.
1/5
GoogleDealing with them has been a real nightmare. They're super slow in responding to emails, and getting anything sorted with management is like waiting forever. I've been hanging on for my security deposit for two months now, still nothing. Anita Papp, who's supposed to be managing things, took off twice in a month without notice and didn't bother replying to my calls or emails even after her return. Total frustration!
5/5
GoogleMustafa has been professional, friendly and supportive throughout the whole process which helped our family. I would like to also thank Stuart for his support and engagement in the case which came to a fruitful conclusion.
5/5
GoogleExcellent service . Simon was fantastic and was successful in getting rental offer at the first viewing . I would highly recommend .
5/5
GoogleGreat service. A wonderful and helpful team that are always happy to help especially Mia who helped me through the whole renting process. She really made first time renting easy and stress free. Thank you.PositiveProfessionalism
5/5
GoogleWas great dealing with these guys! Simon was lovely and helped me throughout the process of finding a new place
5/5
GoogleExcellent service and support. This is our first time to rent a property in the UK. Our agent Mia is warm and kind, help us complete the process within a tight schedule.
1/5
GoogleI am quite upset with the information I was first given. I understand it may not be the letting agents fault that the landlord doesn't accept housing benefits, however it would’ve been nice if I was told this on the phone prior to viewing the property that I genuinely admired. I viewed the property, spoke with the agent & even wrote a nice feedback review for the agent after I received an email asking to give feedback. I told the agent my situation & he confirmed that it should be fine. I then sent multiple emails to the agent which was ignored, I then had to chase it up with a phone call, only to be told the landlord doesn’t accept DSS. I had a guarantor, but this wasn’t even considered. It would have been nice if the agent took all my details first hand when we first spoke, so then I wouldn’t have had to waste my time viewing the property & getting my hopes up that I would get it. It’s already difficult finding a landlord that accepts housing benefits, but it’s even more distressing when you are lead on false hope. I believe for future preferences agents should do some background checks on a potential tenants situation before allowing them to view property to avoid wasting each other’s time because I ended up wasting childcare for no reason. Yes, I am upset with the fact the landlord rejected my application but more annoyed that I wasted my time.
5/5
GoogleShaz was a very helpful guy he took us from from viewing the property through video call, to getting that property in a very short time. Everything was excellent. Would recommend it to my friends as well. Well done Shaz.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWhen trying to help find an accommodation for my cousin who needed a place with a certain criteria, Mia Goncalves was patient and helpful to work through options and possibilities.
5/5
GoogleVery helpful staff, great to do business with Luis is the best
5/5
GoogleGreat service! Thanks to Simon it all went smooth and now I’ve got my lovely flat!
5/5
GoogleGreat !! Great!! Great !!! Services…. Nice and kind staff who helps in every process to get us a house… Really appreciate Adriana for her help and support. Highly recommended…
5/5
GoogleReally professional I bought my home from them and f Think they are the local agent here in East Acton. Lovely team working here.
Dear Jacina, Thank you for the 5 Star review. We appreciate your feedback. Kind Regards,
5/5
GoogleI had an excellent experience with the service provided by Churchill Mathesons, especially how Nadwa was so professional and responsive with all my queries. Highly recommended!PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Churchill & Mathersons's Ealing office has 163 reviews across two platforms: 160 on Google, 3 on Trustpilot (across the whole business).
Churchill & Mathersons Acton is rated 3.7 out of 5 across all 163 reviews, and 3.7 out of 5 on Google from 160 reviews.
Churchill & Mathersons Acton, 18 Old Oak Common Lane, Acton, London, W3 7EL, Ealing, W3 7EL.
