Every review we hold for the Duston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJonny and Jessica at Your Move have been very helpful with assisting me with my property purchase, responding to queries promptly and offering practical and useful advice. I look forward to working with them again - thank you!
Vivienne · 20 May 2024
Agent replied · 19 June 2024
Thank you, Vivienne, for your recent five-star review. Johnny and Jessica really appreciate this feedback, and they look forward to working with you again!
★★★★★ 5/5
GoogleI received good treatment from Siobhan. She attended to me well and handed my persistent queries professionally.
Naziru · 20 March 2025
Agent replied · 22 October 2024
Naziru, Thanks for sharing your experience. We will pass on your kind words to Siobhan.
★★★★★ 5/5
GoogleIf I could give more than 5 stars I would. Very helpful in everything. Thank you Paul for your help.
Stefania · 16 March 2021
Agent replied
Many thanks Stefania for taking the time to review our services. I have passed on your kind words to Paul.
★★★★★ 5/5
GoogleVery professional agents and found Charlie to be very polite and great to deal with
Carla · 20 March 2025
Agent replied · 8 November 2024
Thank you, Carla, for your recent five-star review. Charlie and the team really appreciate this feedback.
★★★★★ 5/5
GoogleWe’re in the process of buying a property with your move, we have been speaking with Johnny and he has been so helpful and keeping us updated on everything that’s been happening! Couldn’t be more happy with the service
Ellisse · 31 January 2024
Agent replied · 6 February 2024
Thank you, Ellisse, for your recent five-star review. Johnny and the team really appreciate this feedback.
★★★★★ 5/5
GoogleFantastic service from Your Move. We communicated with Johnny Bailey who was knowledgeable and efficient. Made the process of purchasing our home a smooth and enjoyable experience. Can’t recommend enough, thank you.
Tomos · 12 June 2024
Agent replied · 19 June 2024
Thank you so much, Tomos, for your five star review. We really value your opinion and are delighted to learn you received excellent service and that your expectations were met. We really pride ourselves on our communication skills, and Johnny was over the moon to receive this praise!
★★★★★ 5/5
GoogleVery professional and attentive. I've tried several other letting agents but had the best experience with this one. Johnny and Matthew both helped and kept me updated every day on the progress of everything; turnaround time of viewing, everything being signed and soon to be moving in was less than 2 weeks.
Tessa · 1 December 2022
Agent replied · 29 July 2023
Tessa, thanks for taking the time to share your lettings experience. It is great to hear that Your Move Hobin Roberts, has delivered 5-star service! We will pass on your kind words to Johnny and Matthew.
★★★★★ 5/5
GooglePaul was very friendly and certain knows his stuff. A pleasure to deal with.PositiveQuality
Michael · 20 June 2021
Agent replied · 19 June 2024
Michael, many thanks for taking the time to review our services. I have passed on your kind words to Paul in the Duston office.
★★★★★ 5/5
GoogleMaddie M she is dealing like professionals and very kind❤️
Christy · 20 March 2025
Agent replied · 22 October 2024
Thank you, Christy, for taking the time to share your experience. Maddie was delighted to receive this review!
★★★★★ 5/5
GoogleEfficient service with empathy led bespoke solutions, great work Gemma.
Russ · 20 March 2025
Agent replied · 9 December 2024
Thank you so much, Russ, for your review. We really value your opinion and are delighted to learn you received excellent service and your expectations were met. Gemma was over the moon to receive this feedback!
★★★★★ 5/5
GoogleIf I could give 100 stars I would! Johnny, Jess and the rest of the team were extremely supportive during what was a difficult sale/purchase. They bent over backwards to make sure that my purchase didn’t fall through due to ongoing issues with my solicitor and I am ever so grateful to them. I highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Nikki · 27 August 2021
Agent replied
Nikki, many thanks for taking the time to review our services. I have passed on your kind words to Johnny, Jess and the team in the Duston branch and we look forward to working with you again in the future.
★★★★★ 1/5
GoogleRented a studio for 6 months, we've been told it was cleaned and checked but after we moved in we reported very dirty carpets, grease under the kitchen cupboard, dirty oven, mould in the kitchen around the sink and in the bathroom around the bath tub, walls and sink, black mould underneath the sink, overgrown bushes and grass in front of the house, cigarette butts everywhere around the front door, a pair of dirty underwear and a diaper thrown in the bush right in front of the door, an old dirty suitcase and furniture left on the side of the house which wasn't collected for around a month, a brown bin full of rubbish so heavy we couldn't move it which wasn't collected for the entire 6 months that we stayed there, and the water drainage from the roof blocked for so long that grass was growing out of it making the wall inside the house mouldy
At the end of the tenancy we asked the agency if we could leave the bedframe (brand new), a tv stand (brand new) a mop with a bucket (brand new and still sealed) and they told us that the people who will move in will be ok having them
After we've moved out they've charged us 570 out of our 750 deposit saying that it was used for cleaning, gardening, removing rubbish; All that was reported by us when we've moved in
They're a bunch of scammers, Be Careful with this lot, they've used our deposit money to refurbish a place we've complained about for the entire stay blaming repairs and cleaning that wasn't done for years on us
They're taking advantage of good kind respectful people and I would highly stay away from people like this
Silviu · 31 December 2022
★★★★★ 5/5
GoogleReally Good service provided by Maddie Morin
Symole · 20 March 2025
Agent replied · 8 November 2024
Thank you, Symole, for your recent five-star review. Maddie and the team really appreciated this feedback.
★★★★★ 5/5
GoogleMax I cannot thank you enough,you were so helpful and encouraging. You are responsible for me moving into the perfect house for me.
Thankyou.
Luke · 27 June 2024
Agent replied · 26 August 2024
Luke, thanks so much for taking the time to leave us a five- star review and highlighting the service you received from Max. It really is appreciated and we wish you all the best in your new home.
★★★★★ 5/5
GoogleMatt M has been extremely helpful in keeping me and my fiancé up to date with property that are coming onto the market that we possibly might be interested in. Massive friendly and makes you feel comfortable when speaking to him.
Mark · 30 May 2023
Agent replied · 29 July 2023
Mark, thanks so much for taking the time to leave us a five- star review and highlighting the service you received from Matt. It really is appreciated.
★★★★★ 1/5
GoogleStarted well enough but as soon as we signed the contract we found their service and communication poor, we had to do all the chasing for updates. We finally had an offer accepted on our property but the chain collapsed after 6 months and this was mainly due to poor communication by this agent. AvoidNegativeResponsiveness, Quality, Professionalism
Ben · 20 June 2021
Agent replied · 19 June 2024
Thank you for your feedback Ben, we are sorry to hear that you felt our service was unsatisfactory on this occasion. We understand and share your frustration and disappointment that the chain fell through but as you will appreciate with any chain, issues can arise which cannot be foreseen and are out of our control and sometimes peoples situations change during the transaction which again is outside of our control. We take on board your comments and wish you well with your future plans.
★★★★★ 5/5
GoogleWe cannot be more happier with the service we received from Your Move. Johnny at Your Move helped us find the perfect first home for our family and was always on hand every step of the way to answer any questions we had. We cannot wait to start this next chapter of our lives. Thank you.PositiveResponsiveness, Professionalism
Sahib · 20 June 2021
Agent replied · 19 June 2024
Thank you Sahib for taking the time to leave such a fantastic 5 Star Review. I will ensure your comments are passed onto Johnny. Enjoy your new home!
★★★★★ 5/5
GoogleMaddie M is easy to deal with and super efficient. Tasks get done on time and communication is good.
Felicity · 27 July 2024
Agent replied · 26 August 2024
Thank you so much, Felicity, for your five star review. We really value your opinion and are delighted to learn you received excellent service and that your expectations were met. We really pride ourselves on our communication skills, and Maddie was over the moon to receive this feedback!
★★★★★ 5/5
GoogleJohnny Bailey Thank you for your professionalism in showing the house. We will continue to use our offer. we are in touch. I will recommend you.
Dawid · 17 March 2024
Agent replied · 24 March 2024
Dawid, Thanks for your recent five star review and positive feedback. We will pass on your kind words to Johnny.
★★★★★ 5/5
GoogleI appreciate the help I get from this Branch, from house issues which need quick resolutions to sorting out contract renewals.
Karen Coleman in particular :)
Jay · 10 March 2024
Agent replied · 24 March 2024
Jay, thanks so much for taking the time to leave us a five- star review and highlighting the service you received from Karen. It really is appreciated.
★★★★★ 5/5
GoogleHad an amazing experience using this agency especially our agent Johnny who gave me and my partner an opportunity to view the property first. He was honest, gave really good insight about the house, answered all questions as well as starting the renting process swiftly!
Raniya · 2 September 2022
Agent replied · 29 July 2023
Thank you Raniya, for your recent review. We really value your opinion and are delighted to learn you received excellent service from Johnny and the team. It is great to hear you were so well looked after.
★★★★★ 5/5
GoogleAll of the team went out of the way to ensure that the service we got was exceptional. Very professional, attentive, friendly and thoroughly helpful. I would strongly recommend Your Move Duston to everyone for a smooth process and great service.PositiveResponsiveness, Quality, Professionalism, Value
Peter · 20 June 2022
Agent replied · 19 June 2024
Thank you Peter for your five star google review. We really value your opinion and are delighted to learn you received a professional service from our Duston office. They are absolutely thrilled to receive your comments and happy that they have been able to assist you.
★★★★★ 5/5
GoogleMy application was dealt by Sandra and she was very welcoming and gave me all the information I needed. Handles everything quickly and provides support throughout.
Nyasha · 21 October 2023
Agent replied · 20 November 2023
Thank you, Nyasha, for your recent five star review. We really value your opinion and are delighted to learn you were impressed with the service. We will pass on your kind words to Sandra!
★★★★★ 5/5
GoogleGreat estate agents to deal with
Fast and professional
Especially : HARRY , JONATHAN , MATHEW
From Duston & bridge street branch
They dealt with purchase of my first home :):)
Enrik · 31 March 2023
Agent replied · 29 July 2023
Enrik, thanks for taking the time to share your experience. It is great to see that Your Move Hobin Roberts has delivered a 5-star service! We will pass on your kind words to Harry, Jonathan and Matthew. Enjoy your new home!
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