Trusted Agent profile · Durham
★★★★★
1,850 reviews across 2 platforms
1&2 Old Elvet, Durham, DH1 3HL
Robinsons's office in Durham, at 1&2 Old Elvet, is rated 4.8 out of 5 across 1,850 reviews on two platforms, including 93 Google reviews rated 4.4. See how it compares with other estate agents in Durham.
Tell us what you need and we'll put you in touch. Robinsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotThe Bishop Auckland branch of Robinsons…
The Bishop Auckland branch of Robinsons: Robinsons did an excellent job marketing the sale of my property. The whole team of Lynn, Allyson, Jamie-Lee and Zoe provided me with a friendly, quality service during this quite stressful period (August thro' to December 2022).David Ayling
Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotFantastic company
Fantastic company. Claire in Lettings was very helpful and professional. Everything was deal with efficiency.
Hi BenThank you for your comments ref our Stockton office. The team will be delighted with your review and 5 stars.Thanks.Simon Wright.Director.
5/5
TrustpilotGreat service
Right from the start I was satisfied with the service provided. The photographs taken of the property and presentation were first class. The sales teams kept me informed at all times and dealt with all queries professionally and with good humour. I would definitely use them again.
Thank you for your review of our Chester office, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
4/5
TrustpilotGood service
Joy was always very quick to respond to emails and gave good sound advice.
Hi CarenThank you for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
1/5
TrustpilotStill unresolved.
Hi Simon,As you might be able to tell from this review and my previous review, the issue has clearly not been dealt with.And now you are stating something that hasn't actually taken place.The review you most recently replied to does state that the situation remains unresolved, if you had read it. As I'm sure others have.
Hi Dzintra,This matter is now closed. I have taken steps through Trustpilot to have your continuous posting of reviews blocked.RegardsSimon Wright.Director.
5/5
TrustpilotFantastic team who helped us sell our…
Fantastic team who helped us sell our house in just one day. Thank you Robinson’s
Hello Mr and Mrs Hoggthank you so much for giving us a 5 star review. it is much appreciated.kind regardssimon
5/5
TrustpilotExcellant service we have recieved from…
Excellant service we have recieved from lettings and selling ,staff especially claire have been very professional,supportive keeping us up to date on the progress no matter how many calls i make they are very polite and effiicient in their roles.We would recomend Robinsons to all our friends becasue of the service we have been experianced .
Hi Sharon,Great review!! Thank you so much. It is lovely to hear such positive comments. All the team at Crook will be delighted.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotDuring a long period of time to…
During a long period of time to purchase a new home the office staff from Robinsons have been very helpful. The weekly phone calls have been great and kept me informed of how the purchase is moving on. Thank you to all the staff and during these difficult times for the time they have given me.
Hi HenryThank you so much for your review and 5 stars. All the staff at Hartlepool will be delighted with your positive comments. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
Trustpilot5* service from Sedgefield branch of…
5* service from Sedgefield branch of Robinson's. Fantastic photography and communication by Ryan in selling our home. Brilliant expertise by the rest of the team by Dani and Sharon with assisting in selling and purchasing of new property. I would definitely recommend to others.
Thank you very much for your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotWe have used Robinsons (Spennymoor…
We have used Robinsons (Spennymoor office) to sell our home and also to purchase our new home and the service is absolutely second to none. We dealt with the manager Sam & the girls in the office and they were so patient & informative and I wouldn’t hesitate to use them again!
Hi Shannon. Thank you very much for your 5 star review of our Spennymoor team. Regards Keith Mason, Senior Manager
5/5
TrustpilotHappy Customers
The Crook team were very helpful and often went out of their way to make sure that Tina and I were aware of what was happening. By e-mail or text or face to face as both of us are deaf. Considering how long it took to complete the sale. Well done to them for their patience.
Hi Ian and Tina,Thank you so much for your review and 5 stars ref our Crook Office. All the team there will be thrilled with your positive comments.Regards.Simon Wright.Director.
2/5
TrustpilotMultiple issues with the house
Multiple issues with the house since i moved in (broken boiler, shower leak, damp, bad electrics) 4 months later only one of which has been fixed. Because of the damp i am having to bin my belongings next to the wall where the damp has spread as they are mouldy
Thank you for your review Emily. We have tried to contact you for further information, but without success. If you could provide more information to info@robinsonsdurham.co.uk, I would be happy to look into this for you. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotRobinson’s have been absolutely…
Robinson’s have been absolutely fabulous. The staff have been really amazing. Very supportive through a difficult process. They have kept me up to date at all points of the sale and been very good at chasing up solicitors etc. They have answered my telephone calls courteously and been very responsive to any queries. I would highly recommend.
Hi SylviaThank you so much for your lovely review and 5 stars ref our Hartlepool Office. The staff will be thrilled with your positive comments. i will pass on your good wishes to them all.Thanks again.Regards.Simon WrightDirector.
5/5
TrustpilotRobinsons Estate Agency Sedgefield
We have worked recently with Ryan, Sharon and Danni at Robinson’s Estate Agency in Sedgefield. They were always well informed, professional and friendly.I can highly recommend them. Judith Watson
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
TrustpilotThanks for good communication in the…
Thanks for good communication in the buying process. It’s never easy buying and selling and especially more difficult when government changes stamp duty windows . We found the team very good and respectful at all times. It’s a credit to those people who work there - keep up the good work and thanks again.
Hi MarkThank you so much for your review and 5 stars. It is much appreciated.All the team at Hartlepool will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotThe Sedgefield team exceptional
The Sedgefield team of Ryan, Sharon and Danni are exceptional to deal with. We have used them on many occasions and always highly recommend them. Personal and professional we give them 10 out of 10
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotI have utilised the services of…
I have utilised the services of Robinsons in Stockton on numerous occasions and always found them to be helpful, proactive and friendly. The main thing is that even when negotiations are difficult and protracted they always keep me informed along the way and persevere until we get a result.Well done to the team
Hi TerryThank you so much for your review and 5 stars. It is much appreciated.All the team at Stockton will be delighted with your positive comments.I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotSuch a caring dedicated staff
The staff made a stressful time so much easier. Their commitment to the public and the fact that nothing was too much trouble for them, made me feel I was never a nuisance ( although I’m sure I was at times) Thank you so much for such a helpful dedicated service I’d recommend them anytime
Hi Flis,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
Trustpiloteverything was handled superbly from…
everything was handled superbly from start to finish special thanks to Joy
Hi Mr and Mrs MillerThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
Trustpilotvery professional and helpful team
very professional and helpful team, we were kept informed throughout the whole process they advised us of the best solicitors which was a real bonusWe cannot speak highly enough of Richard, Elaine, and the rest of the team they seem to want to go the extra mile to ensure a smooth processWould not hesitate to recommend themPat & Derek Thacker
Hi Derek, Charles and Patricia,Thank you very much for your review and 5 stars.It is great to hear the Middlesbrough team have delivered a high level of service.Regards.Simon Wright.Director.
5/5
TrustpilotProbate property sale
All staff (Ryan, Sharon and Danni at the Sedgefield branch) very approachable and helpful, especially at a vunerable time due to family bereavement.Quick sale achieved.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotRobinsons is an excellent agent and…
Robinsons is an excellent agent and Stacey is an excellent estate agent executive
Hi Mr IqbalThank you very much for your review and 5 stars. it is much appreciated.Kind regardsSimon WrightDirector.
5/5
GoogleBeing a investor Anne from Robinsons helped me purchase a investment property not your typical agency trying to push up the purchase price with fictional counter offers a breath of fresh air for once will definitely be doing business again. Thanks AnnePositiveResponsiveness, Quality, Professionalism, Value
Thank you Jay
5/5
TrustpilotExcellent rentals service
Given very short notice of my house sale completion Bethany at Robinsons Durham secured me a rental property very quickly. Managing the viewing, credit checks, inventory and actually getting the keys within a week. Excellent service from a top notch agents.
Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
