Trusted Agent profile · Durham
★★★★★
1,850 reviews across 2 platforms
1&2 Old Elvet, Durham, DH1 3HL
Robinsons's office in Durham, at 1&2 Old Elvet, is rated 4.8 out of 5 across 1,850 reviews on two platforms, including 93 Google reviews rated 4.4. See how it compares with other estate agents in Durham.
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Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotBungalow sale at York Crescent, Durham
The team were absolutely wonderful, kept me informed and always happy to help following the death of my father and the subsequent bungalow sale. They were very professional and knowledgeable making the whole process seamless and stress free.
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotProperty successfully rented out
I recently bought a rental property through Robinson’s Stockton , in a very stress-free process. It then took less than a month, from getting the keys, to moving a new tenant in, thanks to thorough marketing, realistic pricing and the competent lettings management by Claire. Of course, not to forget Ken, the unsung hero, who shows properties with charm.
Hi HelenThis is a great review!!Thank you for your very positive comments ref our Stockton Office. Claire and the team are providing an excellent service so i am delighted you had a good experience.Regards.Simon Wright.Director.
5/5
TrustpilotPolite customer service
Polite customer service. Sale went through on time. Communication very good
Hi JulieThank you so much for your review and 5 stars. It is very much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotWouldn’t go any other
Fantastic from start to finish. Sold my partners house within a weekend and kept us up to date with properties that may of been in our interest. Purchasing the new property was great, couldn’t fault communication and service at all. Would certainly recommend to anyone buying or selling a home.
Thank you so much for your Five star review Clarke, it is very much appreciated. Kind Regards Keith Mason Senior Manager
5/5
GoogleI have been dealing with Keith and his colleagues at Robinsons Durham for a number of years, I have always found them very helpful and professional, the knowledge of the Durham area is second to non. Wether buying or selling property they keep you updated throughout the process. 5 star service.PositiveProfessionalism
Thank you
5/5
TrustpilotProfessional start to finish
Keith and the team at Durham, thank you. Professional start to finish
Hi JohnThanks for the review and 5 stars. It is much appreciated. I will pass on your comments to Keith and the team at Durham.CheersSimon
5/5
TrustpilotGreat professional service from start…
Great professional service from start to finish, was kept fully informed of any developments - hopefully I am not moving again in a hurry but certainly would highly recommend this super team. Had dealings with both Chester-le-Street and Durham branches all excellent!!!
Thank you very much for your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotPurchased a house with Robinsons Crook…
Purchased a house with Robinsons Crook back in August and would highly recommend them. They were always very helpful and patient, and happy to go back and forth between me and the seller. Always felt much less stressed after talking to Angela! Would definitely buy/sell with them in the future.
Hi LucyThank you so much for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons have been fantastic all along…
Robinsons have been fantastic all along my purchase, providing a friendly service that puts you at ease. Joy, in particular has been the greatest of help throughout and always willing to stop and chat through things to ensure the process was understood, perfect for myself as a first time buyer.Thank you so much.
Hi Wayne,This is a great review and very positive!! Thank you so much for sharing your experience. Joy and all the team at Darlington will be delighted with your comments. I shall pass on your good wishes to them all. Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotElaine was so helpful and made…
Elaine was so helpful and made everything easy, would definitely recommend.
Hi KatieThank you so much for your review and 5 stars. The team at Middlesbrough will be chuffed, especially Elaine.Thanks again.Regards.Simon Wright.Director
5/5
Trustpilotefficient effective and supportive communication
Without the efficient and friendly updates from Robinsons we would not have completed on the property when we did. Always kept us up to date liaising with both our solicitors and those of the other side every step of the way despite the difficulties with communication on the otherside. I would highly recommend them.
Hi SueThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons of Sedgefield - fantastic team.
Moving house is stressful, we all know that but the highly professional, brilliantly communicative and caring service by the team at Robinsons in Sedgefield help make it bearable.Ryan, Jade and Sharon are positive, slick and conscientious and do actually care about the service they provide.I couldn't recommend them highly enough!
Hi LucyThank you so much for your review and very positive comments ref Ryan and his team at Sedgefield. They will all be thrilled.Regards.Simon Wright.Director.
5/5
TrustpilotVery professional service throughout
I didn't originally intend using Robinsons but so glad I gave Ryan the opportunity to present the company to me. He is a very professional young man very polite and knowledgeable. The whole of the Sedgefield Team have been very efficient and Sharon in particular is a gem. THANK YOU.
Hi SteveThank you so much for your review and 5 stars. It is much appreciated. Ryan and all the team at Sedgefield will be delighted with your positive comments. I shall pass on your good wishes to them alll.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotFantastic staff
I have nothing but praise for the Ingleby Barwick branch of Robinsons. Donna especially went above and beyond for me and managed to secure me another house within one day of my previous landlord letting me know that he needed his house back. They were all fantastic and couldn’t be more helpful. I can’t recommend them enough!
Hi LaurenThis is a brilliant review!!Thank you so much for taking time to write your review. I will personally pass on your good wishes to Donna and all the team at Ingleby Barwick.Regards.Simon Wright.Director.
5/5
TrustpilotFantastic team in Sedgefield
Fantastic team in Sedgefield. My wife has previously written a review about the team but I also wanted to express my sincere gratitude to Ryan, Sharon and Jade for everything that they have done to help us. They have gone above and beyond. Many Thanks to you all. L. Redford
Hi Mr and |Mrs Redford,Thank you so much for your review and 5 stars. It is great to hear that the service at our Sedgefield office was of a high standard. Ryan and his team will all be thrilled with your positive comments.Thanks again for posting your review.Regards.Simon Wright.Director.
5/5
TrustpilotI purchased a house from Robinsons…
I purchased a house from Robinsons recently and must congratulate the staff on their promptness in replying to any queries which arrose. They also kept me in the loop regarding the progress of the sale. The staff were always plesant and professional and I would happily use them for a property sale.
Hi Christine,Thank you so much for your review and 5 stars. It is great to hear such positive feedback. All the team at our Darlington Office will be delighted.Regards.Simon WrightDirector.
3/5
TrustpilotSale of Water Lily Drive
The selling of my property wasn’t good. Had no interest/viewings until I complained/wanted to cancel the contract. Communication was lacking. The sales progression side of the business (after sale) was excellent. Communication was excellent. Always returned my calls and answered all my queries. Kept me up to date every step until completion.
Hi Mrs Chamberlain,Thank you so much for your review. We do take all reviews very seriously so even where we fall short of our very high standards we can learn from the comments clients have written. I am sorry the sales side was not as you had hoped but pleased we made amends by offering a high standard of "sales progression".Thanks for posting your comments.Regards.Simon Wright.Director.
5/5
TrustpilotGreat service
Honest, friendly and helpful. Gave us very good advice when needed, communicated with us throughout and made the process very smooth. Highly recommend
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
TrustpilotRobinsons were great from start to…
Robinsons were great from start to finish with us. I can’t recommend using these enough, they were very helpful and always easy to contact for updates. As first time buyers they were very efficient and supportive throughout.
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotReally impressed with the team!
Really impressed with the team after a less than positive experience with a “property sourcer” in the local area. They instilled confidence and I would recommend wholeheartedly.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
TrustpilotOutstanding service
Mark Smith was incredible helpful and provided an outstanding service.
Hi GeorgeThank you for your review and 5 stars. It is very much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotI had my rental property on the market…
I had my rental property on the market with another "reputable and well known" agent and was getting absolutely nowhere with getting the house rented out. I comissioned Robinsons and within two weeks they had found a great tennant for the house. Absolutely delighted with this.Seamless and stress free process from start to finish.Would definitely use them again.
Hi TonyWhat a brilliant review!!Thank you so much, and delighted the Durham office were able to help.I will pass on your good wishes to Keith and the Durham team who will be over the moon with your comments.Thanks again for your 5 stars.RegardsSimon Wright.Director.
5/5
TrustpilotWonderful team!
Ryan, Sharon & Jade at the Sedgefield branch have all been absolutely amazing throughout the whole process of purchasing my first house. They’ve been so warm and helpful and an absolute joy to deal with. Thank you to the team for making a stressful experience a little lighter!
Thank you for your review
5/5
GoogleBethany and robinsons dealt with the letting I was interested in, all went smoothly and quick. I would recommend robinsons if you are selling or letting!
Thank you for your feedback, it’s very much appreciated.
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