Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIf I could give them more than 5* I…
If I could give them more than 5* I would, Sam & Sharon at the Sedgefield office went above and beyond their duties during the sale and purchase of our home. On the days I was stressed with the solicitors etc. they took the problem out of my hands and sorted it. I would definitely recommend this company and use them again.Thank you so much Mr & Mrs ClaytonFishburn
Colleen · 3 August 2018
Agent replied · 15 June 2024
Hi Mr and Mrs Clayton.Thank you so much for the lovely words you have written ref Sam ,Sharon and the Sedgefield team. It is very much appreciated and i will pass your good wishes onto them.Hope you are happy in your new home.RegardsSimon
★★★★★ 5/5
TrustpilotAngela made a great job of handling a…
Angela made a great job of handling a very uncompromising and difficult seller
John · 14 June 2021
Agent replied · 15 June 2024
Hi John,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotJoy was extremely helpful with progress…
Joy was extremely helpful with progress chasing as communication was challenging from the solicitors.
The · 25 March 2021
Agent replied · 15 June 2024
Hi The ClaysThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon WrightDirector.
★★★★★ 5/5
TrustpilotStaff really helpful and knowledgeable…
Chester-le-Street branch.Staff really helpful and knowledgeable .They managed to get us a lot of viewings and kept us updated at every stage of the sale. Particular mention to Michelle, Chelsea, Karen & Michael. Thank you.
Trevor · 29 January 2024
Agent replied · 15 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 1/5
GoogleReally poor communication when dealing with issues and letting enquiries. Called up and was spoken to in a really condescending manner.
//// · 12 October 2024
Agent replied · 12 October 2026
Sorry you feel this way. We always try to provide a professional service and take all comments onboard.
★★★★★ 5/5
TrustpilotVery professional estate agents
Very professional estate agents, they know their job and do it exceptionally well. Really fabulous service and great staff. Would highly recommend. Was a pleasure from start to finish. Well done guys
Sharon · 28 March 2024
Agent replied · 15 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotBuying and letting
Ryan, Jade and Sharon in the Sedgefield Branch have been just what you need - efficient, prompt, polite and friendly, helpful, fair, open, good at communicating, proposing ways forward without pressure... It has been a pleasant and straightforward experience (bearing out previous experiences with Sam and others in this branch) and I'd definitely get in touch with them in future.
Cranberry · 12 July 2021
Agent replied · 15 June 2024
Hi CranberryThank you so much for your review and 5 stars ref our Sedgefield office. Ryan and his team will be "over the moon" with your positive comments.Thanks again for posting your review.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotFantastic Estate Agency
I cannot fault the Sedgefield branch of Robinsons at all. Ryan, Jade and Sharon couldn’t do enough for us regarding our recent move. They are utterly professional but friendly and approachable at the same time. Nothing was too much trouble and all queries/enquiries were dealt with swiftly and efficiently. I wouldn’t hesitate to recommend them to anyone looking to move/buy/rent/sell.
Lindsay · 8 July 2021
Agent replied · 15 June 2024
Hi Lindsay.Thank you so much for your review and 5 stars. All the team at Sedgefield will be delighted with your positive comments. I shall thank them all on your behalf.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotSedgefield's finest!!
First class service from Jade, Sharon and Ryan at the Sedgefield Office. Throughout the extended process (due to a late aborted sale) we found the team not only extremely profession but very personable and they always did what they said they would. A rare commodity in this day and age!! We could not recommend them highly enough.
Mr · 7 January 2022
Agent replied · 15 June 2024
Thank you for your 5 star review, it is very much appreciated. Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotJoy was brilliant to work with
Joy was brilliant to work with. Really happy to be moved! House is amazing
Phillip · 25 January 2021
Agent replied · 15 June 2024
Hi PhillipThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotMe and my wife have just moved up to…
Me and my wife have just moved up to Crook from Scarborough and Angelaplus the other lady who,s name i did not get where fantastic and helped us through a normally hectic time with kindness and great understanding of alwaysa stressful time for all house movers.Nothing was too much for them both to help us with if we had enquiries of any sort.
News · 21 October 2020
Agent replied · 15 June 2024
Hi news now ukThank you for your positive review ref our Crook Office. The whole team at Crook will be delighted with your comments.I will personally thank them all on your behalf.Regards.Simon Wright.Director.
★★★★★ 5/5
GoogleGiven very short notice of my house sale completion Bethany at Robinsons Durham secured me a rental property very quickly. Managing the viewing, credit checks, inventory and actually getting the keys within a week. Excellent service from a top notch agents.
Jeff · 25 August 2023
Agent replied · 24 August 2024
Thank you Jeff
★★★★★ 5/5
TrustpilotCan highly recommend
Very impressed right from the start, from the house been valued. The staff know their job. Keeping you up to date with every aspect of the house viewings, feedback. No chasing them for updates etc. very polite, friendly staff.The lady that takes over when the house is sold is excellent, again very informative and knows her job, no hassle what so ever.
Miss · 4 January 2021
Agent replied · 15 June 2024
Hi Miss Atkinson.Great review!!Thank you so much for your positive commetns ref our Darlington Office. All the staff will be delighted with your review.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotExcellent service from Durham branch
Excellent service from Keith and the great team at Robinsons of Durham. Any queries from the buyers were addressed professionally and promptly and nothing was too much trouble.We highly recommend Robinsons of Durham.
Geoffrey.potts · 24 February 2024
Agent replied · 15 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotFive star service and they weren’t even our agents
Robinsons were the agents for the house we purchased. They were excellent throughout our whole horrific process. From having to change solicitors midway to part of the chain going on holiday the week of completion Becky (Middlesbrough branch) kept us sane from start to finish. If we ever move again we will certainly use Robinsons as our agents.
Kelly · 6 October 2021
Agent replied · 15 June 2024
Hi KellyThank you so much for your review and 5 stars. It is much appreciated.Becky and all the team at Middlesbrough will be delighted with your positive comments.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotChester le street
Chester le street - excellent service kept the client fully informed from the start of the process to completion a very smooth transaction. Would not hesitate to use them again. Thank you .
Helen · 20 February 2024
Agent replied · 15 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotI would recommend Robinsons to friends…
I would recommend Robinsons to friends and family. They look after the property I have rented out and the staff are most helpful in offering advice when asked. In particular, Charlotte Graham who has been most patient in taking photographs after I refurbished the property and getting it back onto the rental market for me. I hope to continue this working relationship for many months to come.
Mrs · 14 December 2018
Agent replied · 15 June 2024
Hi Mrs ShippenThis is a lovely review with ref to our Durham Lettings office. Thank you so much for your positive comments.I will pass on your good wishes to Charlotte and the team who will be thrilled with the 5 stars.Regards.Simon Wright.Director.
★★★★★ 3/5
TrustpilotFine but wouldn't rate too highly
I didn't have much to do with the estate agents, as my solicitors handled everything, until the exchange date but they weren't too helpful in giving me details about collecting my keys, and they didn't attempt to contact me to update me at all so I was left to call them and find out why I still couldn't get my keys at 4pm on my exchange date.
Miss · 19 November 2018
Agent replied · 15 June 2024
Hi Miss PalethorpeThank you for your review and comments. We use Trustpilot to try and get clients to give us feedback about their dealings with us and where we can improve the service we will always try to do so.I am sorry that in your case things did not go as smoothly as we would have hoped but hopefully it hasnt put you off using us in the future.Thanks again for posting your review.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotFirst class service and good value
First class service and good value. Very knowledgeable about the local market and also about how the process would work in our situation. Unfailing support and consistent good advice. Would definitely recommend.
Paul · 4 March 2024
Agent replied · 15 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotFantastic customer service!
Fantastic customer service and communication throughout the whole process. Sally Newman was excellent!
Ts · 25 January 2021
Agent replied · 15 June 2024
Hi TSThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotHouse purchase
All staff were very friendly and helpful from first enquiry until completion, with a special mention to Joy.
Mr · 25 April 2019
Agent replied · 15 June 2024
Hi Mr Davison.Thank you very much for your positive comments in relation to our Darlington Office. I will personally thank Joy for her hard work.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotExcellent
Me and my partner bought our first home, and weren’t very knowledgeable on what goes into this. But Robinsons have been very helpful through the whole buying process. Really helped put our minds at ease. Every-time we rang to get a question answered there was always a friendly staff member to help. Thank you for being apart our first time buying experience.
Sam · 29 September 2020
Agent replied · 15 June 2024
Hi SamThank you so much for your review and 5 stars. The whole team at Stockton will be delighted with your positive comments. It can be very daunting buying your first home and so great to hear we were able to make this as painless as possible.Regards.Simon Wright.Director.
★★★★★ 1/5
TrustpilotAvoid at all costs!!
I would never use Robinsons again! Rude ignorant staff, act superior to people, completely uninterested it’s actually embarassing! They are so rude and I phoned to complain and the manager had the same attitude so no wonder they aren’t bothered. I’ve wrote a review on their Facebook & they blocked me! Worst estate agents I’ve ever dealt with
Mell · 20 August 2021
Agent replied · 15 June 2024
Hi MellThank you for your review. I am sorry you feel the way you do. We do take all reviews very seriously so when we get a 1 star review it hurts. I assure you that in the majority of cases the service we provide is of a very high standard. We wish you happiness in your new home.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotExceptional service
The full team at Robinson's Sedgefield are exceptional. They literally can't do enough for you. First class from start to finish, regular friendly communication. It was a pleasure to work with them. Thank you so much. Highly recommended 😊
Kirsty · 15 September 2023
Agent replied · 15 June 2024
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
