Robinsons Durham reviews

★★★★★ 1/5

Trustpilot

I wouldn’t recommend renting your…

I wouldn’t recommend renting your property with this estate agents. I arranged to view a couple of houses and heard nothing back for a while and then eventually I was told there was potentially a slot to view a house so they asked me to propose an appropriate time and they would then confirm with me, they never confirmed the time so I presumed the viewing wouldn’t go ahead! To then get a call the next day asking how the viewing Went. It just doesn’t seem to be ran very efficiently.

Cally · 30 June 2021

★★★★★ 5/5

Trustpilot

New Home

Recently bought our new home through Robinsons (Ingleby Barwick) and would definitely recommend - Victoria was great, kept us fully updated throughout and always either readily available, or quick to return calls, emails etc.

Andy · 18 January 2021

★★★★★ 5/5

Trustpilot

Chained - A Moving Tale

When I placed my house on the market in early December 2020, I initially chose Robinsons as agents because I had negotiated a 25% reduction in fees through a promotion. Six months later, having finally arrived at my new address, and after experiencing several lows - (a break in the chain, forking out £420 for a survey which i had to cancel and plead for a refund, an unsubstantiated claim I had pulled out of the purchase which got back to the vendor, the snail's pace of conveyancing and sparse communication from the solicitors, ) - I must say that I would have gladly paid the full whack to them, as the one thoroughly decent aspect of it all was the wholly empathic and sincere representation given on their behalf by the hard-working liaising female employee who was steadfast in her determination to ensure a positive outcome for everyone in the face of all the setbacks, which of course she succeeded in achieving. Keeping me regularly updated, she prevented me from holding a bleak outlook on the whole stressful business, and for that I will long be grateful. If I move again in the future (which I hope is not for a very, very, very, very, very, long time) I will definately (Line of Duty ref, you binge watchers) be using Robinsons. Adios amiga.

Mac · 22 June 2021

★★★★★ 5/5

Trustpilot

Fantastic service to be proud of 🌟🌟🌟🌟🌟

Absolutely cannot fault the service we have received so far from both the SPENNYMOOR branch who are selling our property (and who did so within two weeks of it going on the market) and from the SEDGEFIELD branch, who have found us our dream property and all within such a short time. Ryan from Sedgefield in particular has been fantastic, going above and beyond to ensure we were able to secure our new home, keeping us appraised at every step of the way and being such a support to us through the whole process.Can’t fault you all! Definitely a 5 star service to be proud of.

Gemma · 18 June 2021

★★★★★ 5/5

Trustpilot

Huge thankyou to Jade at the Sedgefield…

Huge thankyou to Jade at the Sedgefield Robinsons branch for helping me find my first flat. Jade, along with all the other staff members I dealt with over the weeks were so helpful and friendly (Sharon & Ryan, who showed me around the flat - Thankyou)  My queries were dealt with promptly and professionally and no question was too silly. Overall, my first experience as a single person looking for my own place was relaxed and very straight forward and not at all what I thought it would be like. Massive thankyou Jade & Ryan at Sedgefield Robinsons, I absolutley love my little flat!

Jessica · 16 June 2021

★★★★★ 5/5

Trustpilot

Instilled confidence

Sam initially visited my parents and answered all their questions and relieved their worries and concerns. He was friendly and helpful and instilled confidence. Mandy called us regularly with updates (often before the solicitor). Mandy and the rest of the team did a great job and we couldn't recommend them highly enough. Thank you.

Joanne · 1 February 2024

★★★★★ 5/5

Trustpilot

Exceptional service

Basically Robinsons had my property sold before it was even properly advertised. I was pretty amazed.They kept me informed of developments every step of the way and were very friendly and courteous (especially Joanne).I recommend them wholeheartedly.John Parkin.

John · 24 August 2019

★★★★★ 5/5

Trustpilot

Sedgefield Robinsons Estate Agency Review

I do not know where to begin writing a review for Robinsons Estate Agency Sedgefield Branch. The praise and thanks to the Team and for the service provided is quite extensive!I have worked with Robinsons Sedgefield for many years. Buying my house through them, renting to many different tenants as they moved to the area who then went onto pastures new. And then to this month selling the property as I have relocated. Firstly I must mention Sharon Tweedle - Sharon has worked tirelessly with me for years. An amazing level of service, expert knowledge, ability to keep my tenancy constant, always getting on with all in the chain and finding the right tenant with seamless aptitude. I had total trust in Sharon dealing with my property and giving advice. Sharon really has become a friend. Always there despite how busy the office was - I hear the phones going constantly - and always getting things over the line when we have faced some challenging issues with the property. Thank you so much for the brilliant service and your ability to make all go so well. Huge thank you to the whole Robinsons Sedgefield Team - Ryan and Jade. You also are so professional and so lovely to work with. It really is team work and your expertise and wonderful customer service is second to none. Lovely people and importantly you know what to do and make everything a great experience in quite difficult times when you have property issues. Lovely to work with you all. Forever grateful I chose Robinsons to be my estate agent. Thanks to this team.I also am selling my Grandmothers flat and this is through Robinsons. My family and I would always stay loyal to Robinsons due to Robinson Sedgefield experience with the Team.Thank you to the Team in Sedgefield again and when I buy or rent again it will be through you.

Kimberley · 28 May 2021

★★★★★ 1/5

Trustpilot

Several months ago I travelled a long…

Several months ago I travelled a long way to view a rental property and stayed overnight. When we got to the property the board had 'Let By' on it (indicating it had gone!) So my wife thought we'd been given an appointment by mistake. The viewing went ahead and we said we wanted the property and the agent told us there were no other applicants and that they would speak to the landlord. Got home on Monday. Heard nothing back from them about our application. Waited Tuesday afternoon. Still heard nothing back so I phoned them and got a brief message that we were not successful with no explanation as to why. On paper we were strong applicants. Had it already been let out? Seemed like a complete waste of time and money to me. They get a 1 because poor communication on this matter and we felt let down.

Arthur · 24 May 2021

★★★★★ 1/5

Trustpilot

Poor Customer Service

Pictures of the house were poor. Not even one of the back garden. Went to take a look at the house and unfortunately had trouble finding it combined with school traffic as viewing was at 15:30. We got to the house at 15:37 and the guy drove away. Phoned up and they said "he had another appointment" after only waiting less than 7 minutes? Customer service for those buying just seem really poor. Next day we phoned and apparently it had sold so couldn't view it. Think it had sold anyway and that's why they weren't bothered about waiting for the viewing. Anyway, we tried to put an offer on the house to win the auction for the house but person on the phone was very rude and blunt and didn't seem interested at all.

Luke · 11 May 2021

★★★★★ 5/5

Trustpilot

Very Helpful and Straight talking.

We found that as a buyer, the staff were extremely helpful in liaising with the sellers and ironing out any hiccups along the way. Special mention to Joy, who went out of her way to resolve issues.

Jim · 15 November 2019

★★★★★ 5/5

Trustpilot

Gold Star Service

From start to finish I had really excellent service. I was kept informed every step of the way.Fast and efficient and very pleasant to deal with.The lady dealing with my sale in particular went the extra mile. She helped me out incredibly during difficult circumstances due to the pandemic.I can’t praise her and Robinsons enough.They gave me a realistic evaluation and practical advice. They always responded straight away to my emails and phone calls.Thank you so much for making a potentially stressful experience stress free.

Garry · 26 April 2021

★★★★★ 5/5

Trustpilot

Very easy from start to finish

Very easy from start to finish, well informed throughout which is handy for first time buyers. Everything handled great during COVID-19.Joy was also a pleasure to speak with and very helpful and informative throughout :)

Kim · 15 July 2020

★★★★★ 5/5

Google

Having used Robinsons for our recent house sale we are pleased to give a huge recommendation too. They have been professional, extremely friendly and efficient throughout.

Dawn · 16 April 2025

★★★★★ 5/5

Trustpilot

Very good service

Very easy to contact and responded quickly, especially Ryan, Sharon and Danni.

Tammy · 23 August 2023

★★★★★ 5/5

Trustpilot

Totally Professional

I have used Robinsons to look after my property for several years now. I also run my own business which inevitably consumes a lot of my time.Claire Nellis who is in charge of looking after my property does an absolutely superb job. Always keeping in touch, staying on top of rental payments is such a weight off my shoulders.I have used several local agents to look after my property in the past, Robinsons have by far been the best.Polite, professional and always looking after your best interest.Highly recommended.

Mark · 31 March 2021

★★★★★ 5/5

Trustpilot

Trying to find the perfect home to buy…

Trying to find the perfect home to buy was stressful and I found other estate agents rude, Robinsons was not at all, they felt welcoming and happy to help. No matter how many houses I wanted to view - nothing seemed a chore for them, they were the best estate agents in the North East that I dealt with. I dealt with the Darlington and Stockton Branch and both brilliant. Would highly recommend from a buyers point of view and sellers. Great communication and that’s what everyone needs! Thanks for helping me buy my perfect home

Heather · 30 March 2021

★★★★★ 5/5

Trustpilot

Brilliant service from all at Robinson Durham

Brilliant service from all at Robinson's estate agents Durham, friendly and efficient team. Would like to give a special thank you to Ann Finnigan and Keith Mason.Tricia and Allan

Patricia · 25 October 2021

★★★★★ 5/5

Trustpilot

I bought my first home through…

I bought my first home through Robinsons and couldn't thank them enough. Becky was excellent, keeping me upto date with the process of the sale and very professional. Would definitely recommend Robinsons!

Rebecca · 29 March 2021

★★★★★ 1/5

Trustpilot

Hi Robinson's Director Simon Wright.

Hi Robinson's Director Simon Wright.So it's March 24th 2021....... I'm still waiting for your company to correct the multitude of your mistakes and treatment I mentioned in my previous review.Contact to the office has been quite difficult, unhelpful and neglectfully lacking concern for this still persistent list of issues your various members of staff and now yourself, have left, and continue to leave unresolved.Hence my disgustingly low review of what is supposedly a reputable company, continues.Please do let me know when you intend to correct and put right all your mistakes.As everyone can see, it has been some time since my last review, and it has still not been resolved.

Dzintra · 24 March 2021

★★★★★ 5/5

Trustpilot

Excellent Service

Thanks to Ryan, Sharon and Jade at Robinsons estate agents in Sedgefield for providing a professional and friendly service. A great experience and I would highly recommend.

Dave · 11 February 2022

★★★★★ 5/5

Trustpilot

Couldn’t thank and recommend the team…

Couldn’t thank and recommend the team at Robinsons enough for all their help and hard work! Dealt with Sam, Natalie and Allyson and couldn’t fault any of them! Will definitely recommend Robinson’s Bishop Auckland to friends and family!

Luke · 1 March 2019

★★★★★ 5/5

Trustpilot

Highly recommend!

Robinsons have been great from start to finish. This was my first property purchase so wasn't really sure how things work. Robinsons were able to offer help and advice and kept me informed every step of the way. They were very accommodating when I needed access to the property to measure up etc. Every member of staff I spoke to were very friendly and professional. Can't thank you enough for making this such a smooth process.

Customer · 15 December 2021

★★★★★ 5/5

Trustpilot

£15,000 worth of advice

In recent years, Keith Mason of Robinsons in Durham, has been extremely helpful in providing advice to me as a residential landlord. He has advised on both lettings and sales of properties. To give one example, he advised on a sale price for the property as it was, and on what it could be with some limited decorative and functional improvements. Whilst the improvements did cost me some money, the £15,000 increase higher sale price more than made up for it!

Dr · 18 March 2021