Trusted Agent profile · Durham
★★★★★
1,850 reviews across 2 platforms
1&2 Old Elvet, Durham, DH1 3HL
Robinsons's office in Durham, at 1&2 Old Elvet, is rated 4.8 out of 5 across 1,850 reviews on two platforms, including 93 Google reviews rated 4.4. See how it compares with other estate agents in Durham.
Tell us what you need and we'll put you in touch. Robinsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleExcellent communication from the Durham branch for me when buying an investment property. Particular mentions to Anne and Keighley who were always there for help when needed. Thank you.
Thank you Paul, it’s very much appreciated.
5/5
TrustpilotAmazing experience throughout, Thank-you!
We didn’t choose, Robinson’s at first to sell our home, which was a big mistake!! All the staff have been very professional and polite throughout our sale, which was long and on going. The support and advise we received throughout was amazing, it is very stressful time moving house! Robinson’s really helped and guided us every second of the way! Thank-you.Would definitely recommend and wouldn’t even consider any other companies in the future.Thanks again!
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotI couldn't thank all the staff at…
I couldn't thank all the staff at Robinsons enough.They communicated with me brilliantly the whole way through and was so efficient.I will never use any other estate agents again as I couldn't fault anything.Thanks Guys!!!!
Hi Mrs Johnson,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent customer service
Excellent customer service from start to end of process.
Thank you so much for taking the time to leave us a review! We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service. We truly appreciate your support and hope to help you again in the future! Regards Robinsons Management Team
5/5
TrustpilotTeam Robinson - Premier League performance
Many thanks to the team at Robinsons for helping the sale of my mother's bungalow. Ryan, Sharon and Jade all went the "extra mile" to help me while dealing with a vacant property, 300 miles from my home...that's where teamwork and commitment really show.The sales process was done with loads of energy and good humour throughout...no doubt helping secure the right buyer too.Many thanks team! Was a pleasure working with you and would recommend you to anyone else thinking of selling a property in Sedgefield.
Hi ChrisGreat review!! Thank you so much for your positive comments. Ryan and the team at Sedgefield will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotHighly recommended
Sharon and the rest of the team have been fantastic from start to finish! Sharon was always on hand to help and was ever so patient with us and our rather slow solicitor. We would highly recommend Robinson’s Sedgefield.
Hi KathrynThank you so much for your lovely review ref our Sedgefield Office. Sharon will be thrilled. I will thank her personally on your behalf.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons estate agents Middlesbrough
Robinsons estate agents Middlesbrough, very very helpful. An when things slowed down waiting for references etc an keeping in contact with the landlord/landlady an ourselves where very patient an understanding. Treating people as people an using common sense but at the same time keeping everything wright, all the staff are very very polite, respectful, with a lot of knowledge of what they do, they made what was a very difficult time for myself an wife a lot more tolerable, with a great deal of reassurances an friendly nature of the staff, myself an wife cannot praise the staff enough, an a simple thank u for all ur help does not come anywhere near enough, but nevertheless a big THANK U To U All
Hi Colin,This is a great review!!! thank you so much.It is always lovely to hear from our clients when they are happy with the service and it does give the staff a boost in that all their hard work is appreciated.I shall pass on your good wishes to the Middlesbrough team.ThanksSimon Wright.Director.
5/5
Trustpilot5 stars
Ryan, Sharon and Jade are all fabulous at there job! Most helpful estate agents I’ve dealt with in the area… i would recommend Robinson at Sedgefield to all my family and friends!
Hi Sacha.Thank you so much for your positive comments ref our Sedgefield Office. Ryan and all the team will be delighted.Regards.Simon Wright.Director.
5/5
TrustpilotMy experience of selling a property was…
My experience of selling a property was made easy.I was kept informed of all developments along the way and had some honest and straightforward discussions with Richard and his team.Many Thanks to all at Robinson’s for making the process Stress Free.
Hi JonathanThank you so much for your positive comments in relation to our Middlesbrough team. I will personally pass on your good wishes to Richard and all the staff.Thank you for posting your review and giving us 5 stars.Regards.Simon Wright.Director.
5/5
TrustpilotI cannot recommend Robinson's highly…
I cannot recommend Robinson's highly enough, Elaine at the Middlesbrough branch, along with all of her colleagues, was absolutely exceptional.From start to finish she provided a friendly efficient service, which made the whole process as stress free as it could be.
Hi MatthewThank you so much for your very positive review and 5 stars. The team at Middlesbrough will be delighted. I will personally pass on your good wishes to them. Thanks again for posting your review.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons Sedgefield
Just recently bought a house through Robinsons Sedgefield and couldn’t thank them enough. From Ryan to initially showing me the property and was very knowledgeable about the local area to Sharon and Jade who would answer any questions I had and was always willing to follow things up where needed, possibly had been more helpful than the solicitors! Everyone is very friendly and if I were to sell in the future I would definitely recommend themselves. Thank you again.
Thank you for your review
5/5
TrustpilotRobinson's Sedgefield
We recently bought our first home through Robinson's Sedgefield. Ryan, Danni and Sharon could not have been more helpful throughout the whole process. We would definitely recommend this branch, the team go above and beyond at every opportunity. Thank you all once again.
We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.Warm regards,The Robinsons Team
5/5
TrustpilotVery professional
Very professional, transparent & efficient service. Staff welcoming & extremely supportive with good feed back from viewings. Sold our property in the first 3 days. Top class team & company would definitely recommend Robinson’s. A massive thank you to the team
Hello Avril.thank you so much for your lovely comments and 5 stars. we really do appreciate the feedback.i will pass your comments onto the Durham team.Thanks againregardssimon
5/5
TrustpilotFirst class service !
If you are thinking about using an online estate agent over a physical estate agent I would absolutely challenge that choice.The value a traditional estate agent offers is absolutely vital in ensuring your property is marketed and sold correctly and also offers a comprehensive sales process right the way through to completion. This Is delivered at the highest standard and I cannot express the value for money I think they deliver. I have recently successfully sold my property at full asking price and I want to make note of two outstanding individuals that provided a first class service. The first person who works on the sales side of the business is Katherine Quinton. Katherine called me every week and updated me on all the stats, marketing activity and suggestions to ensure we got the maximum exposure. I cannot begin to express how much I valued those weekly calls in what was a difficult market when we first put the property up for sale and the particular support care and attention that she delivered was outstanding and I absolutely would recommend her to anyone who is looking to put their house on the market. We then received a full market offer and this was accepted.But the next phase is just as important as the first phase and this process was handled by another outstanding individual Joy M CruddasJoy took over the post offer process and she co-ordinated and communicated with everyone and provided effective and progressive updates. Even on the day of completion Joy remained in contact with the solicitors and call me at 5:35 pm to let me know that the property had successfully completed her dedication to her profession and the brand she represents again is outstanding.So if you’re looking for an estate agent that has standout individuals then I strongly recommend that you speak to both Katherine and Joy
Hi Roger,What a fab review!!! Thank you so much. It is great to hear that the service at our Darlington Office was of a high standard. Both Kath and Joy are true professionals and are a credit to the Robinsons family. I shall thank them both personally on your behalf.Thanks again for posting your experience on Trustpilot.Regards.Simon Wright.Director.
5/5
TrustpilotSuper-professional Team!
Selling a property is never easy but it makes a massive difference when you have a fantastic and professional agent on your side! RYAN, SHARON and the rest of the SEDGEFIELD TEAM: many thanks for handling all the usual and unusual problems so quickly and patiently, and getting me the best Christmas present - a sold property!
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
TrustpilotTremendous service selling my house through Robinsons.
I’d bought my house through Robinsons many years ago. It went well so they were the obvious choice from the outset. I was not disappointed. They quickly visited my property and had it on the market within a couple of days. Had loads of viewings and a realistic offer, from genuine buyers within 3 days, which I accepted. They then managed the buyer / seller interface interacting with solicitors throughout to ensure the sale went through as quickly as possible. I could not have asked for more. Well done a great team effort by Robinsons. Highly recommended.
Hi William.Great review!! Thank you so much. It really does give the whole team a boost to have lovely reviews written about them. They will all be thrilled. Thank you for taking the time to share your experience.Regards.Simon Wright.Director.
5/5
TrustpilotWe have just recently sold a…
We have just recently sold a property,for which Ryan and his team,come out really tops on information as to how sale is progressing ,also no problem on questions re next step etc.
Hi Christopher,Thank you so much for your review and 5 stars. It is much appreciated.Ryan and his team at Sedgefield will be delighted.Regards.Simon Wright.Director.
5/5
TrustpilotWe have recently sold our house with Robinson's Sedgefield
We have recently sold our house with Robinson's (Sedgefield office) from whom we had previously bought through. The sedgefield office is always welcoming and helpful; nothing is ever an issue and they are an amazing team to work with. Throughout the process, Sharon has in particular been a calming, supportive and amazing point of contact. If I could nominate her for an award, I would definately do so - she has an immense knowledge of both the industry and the area. We will always return to the Sedgefield team for our housing purchases. Thank you.
Hi VictoriaThank you so much for your review and 5 stars. It is much appreciated.Sharon and all the team at Sedgefield will be delighted with your positive comments.I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotProof that the loveliest people work in the North!
Robinsons have been lovely from the moment they started managing our property as letting agents right up to the time when we finally sold it. Every call to their office was greeted with the cheeriest of Hellos, and all the admin was dealt with efficiently by email. They have looked after my tenants well and ensured that everything necesary was in place when required.I can't recall a single time when the phone was not answered promptly or emails not given a quick turnaround. Nothing but praise for the whole team.
Hi Stephen,This is a great review!! Thank you so much.It is always lovely to read the reviews that come in from satisfied clients. We are always trying to keep the service at a high level and we use Trustpilot to gauge how each office is performing. Thankfully we do get some great feedback and it does help. Thanks for posting your experience.Regards.Simon Wright.Director.
5/5
TrustpilotGreat agent
Claire Aitken at Robinsons Stockton was extremely helpful, when arranging to view and putting in our offer. Always available to talk to and very warm and welcoming. It was a pleasure buying from them.
Hi Miss Tanfield,Thank you very much for your review and 5 stars. Claire and all the team at Stockton will delighted with your positive comments. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotFabulous service from Sedgefield
I have recently sold my property with Robinsons Sedgefield branch. I cannot describe my experience with Ryan, Sharon and Jade as anything other than BRILLIANT. I had several valuers out to value my home and I have to say, that Ryans attitude, enthusiasm and character stood out by miles. Equally dealing with Sharon and Jade who both helped me on numerous occasions with all questions or issues - they are both fabulous negotiators. The service provided by this team was faultless. I will wholeheartedly recommend Robinsons to anybody looking to sell their home.
Hi Nicola,What a great review!!Thank you so much for taking the time to write about your experience. It does give the staff a great boost to know they are providing a good service. I shall pass on your good wishes to all the team at Sedgefield who will be "over the moon"Regards.Simon Wright.Director.
5/5
TrustpilotWhat a professional team at Chester le…
What a professional team at Chester le Street branch. It was mainly Michelle and Michael that dealt with me and nothing was to much trouble. They always came across helpful and friendly and went out of their way to get everything right. Chelsea and Karen always passed on messages. A great service all round. Thank you
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
1/5
TrustpilotWhat a pants service they provide
What a pants service they provide, bought a house through this estate agent which was priced at the top end for the area and after I moved in it was one problem after another, leaving me to fork out thousands of pounds to put right all the Billy bodge it works, found out from the neighbors put their own gas supply in and gas and electric were not registered, damp in kitchen and lounge, electrics dangerous no cold water on kitchen sink, no electric to oven hob and extractor fan and washing machine, back door buckled kitchen window knackered, could not open sun room doors because did not have the key, had to get a lock Smith doors severely damaged, previous tenant dealing in drugs, velux window in loft room damaged and won't shut, what I can say is seen a solicitor and put a covenant on the deeds to prevent these nano wipes from selling this house ever again, so if you buy an old House from this estate agent make sure you get a comprehensive survey done first, my advice keep clear and go elsewhere.
Hi John,Thank you for your review and comments. I am sorry you feel this way. I do not see how this is anything to do with Robinsons and the service we provide. As you say in your review when you purchase a property you should satisfy yourself that it is in good order throughout which you can do by getting a survey. We do not give any guarantees with ref to the condition of a property.Thanks for sharing this review as it does help others make a more informed decision.Regards.Simon Wright.Director.
5/5
TrustpilotOutstanding estate agent.
Absolutely brilliant estate agent and team at the Bishop Auckland branch. They’ve worked tirelessly on our behalf for eighteen months to sell our property and they did sell it a total of five times! Unfortunately they can’t help the unforeseen circumstances of the buyers being unable to proceed due to the current COVID situation & their changes in circumstances, but their hard work eventually paid off to completion. I would urge you to use Robinsons over any other estate agent in the area as we did try them, they didn’t do half the work and their attitude towards our property wasn’t favourable. Some other estate agents use outdated information and bias which doesn’t help the ever changing property market. Robinsons saw the true value of our property and knew the right buyer was out there, even going as far as never under valuing it or asking us to reduce the price. As a result the property sold for far higher than any other estate agents valuation. Trust Robinsons, because we will be using them again in the future.
Hi Richie,This is a great review!! Thank you so much for taking the time to post your experience. The team at Bishop Auckland will be delighted with your positive comments. They all try very hard to deliver a great service to all their clients.Regards.Simon Wright.Director.
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Tell us what you need and we'll put you in touch. Robinsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
