Trusted Agent profile · Durham
★★★★★
706 reviews across 2 platforms
15 Elvet Bridge, Durham, DH1 3AA, DH1 3AA
Bridgfords's office in Durham, at 15 Elvet Bridge, is rated 2.9 out of 5 across 706 reviews on two platforms, including 249 Google reviews rated 4.4. See how it compares with other estate agents in Durham.
Tell us what you need and we'll put you in touch. Bridgfords Durham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
Bridgfords Durham won ESTAS awards in one year, most recently 2022.
ESTAS winner in one year: 2022.
2022 1 Gold and 1 Best in County ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
1/5
TrustpilotUnprofessional
Turned up for a viewing which was triples booked, we had a viewing for 9:10 and they showed around another couple without checking who was supposed to be there at what time.Unprofessional attitude and we will be avoiding this agency from now on.
5/5
TrustpilotGreat service!
Manj found us a new tennant very quickly and negotiated a significant increase in rent. He has been by far the most effective person we have dealt with at Bridgfords
1/5
TrustpilotPatronising staff who are not helpful
Patronising staff who are not helpful. They lie (e.g. we will clean house and remove old furniture before you move in - they did neither) and provide contradictory information. They also expect you to pay for repairs when it is the landlord's responsibility. The worst letting agency I have ever used. Avoid at all costs!
1/5
TrustpilotDo not use - Untrustworthy
Do not use! Provided false information which was only discovered during surveys and left me unable to buy the property which has left me severely out of pocket. Awful service throughout and untrustworthy company.
4/5
TrustpilotLovely friendly staff
Lovely friendly staff, very helpful and patient. They helped with the conveyancing process as a lot has changed after covid and Ziggy you was a star thanks for your support.
1/5
Trustpilot"I can't send you a copy of your…
"I can't send you a copy of your contract""We are not allowed to go round and knock on the tenants door"They don't do any work. I've not had any contact since I asked them what they've done to collect the rent (7months in arrears) and that was three months ago.They're horrible to the tennant too.
1/5
TrustpilotA real waste of time
A real waste of time! I was after a property and repeatedly had to ask for a viewing. Requested that I was kept up to date with the property (there were issues regarding the seller) which they did not! What the vendor was paying them for I have no idea. Terrible (Wilmslow)
1/5
TrustpilotAbsolutely shocking staff
Absolutely shocking. Trying to buy a house and Bridgefords, Sale branch have a really poor attitude. Insist we show them our funds before even putting the offer to the vendors - not a chance! These people need a swift kick up the backside, they have a nerve demanding this information straight off.
5/5
TrustpilotBridgfords burnley
Excellent service from friendly staff at bridgfords burnley. Kept informed every step of the way.Dealt with any query instantly and went out of their way to help.
1/5
TrustpilotABSOLUTELY SHOULD BE BANNED
ABSOLUTELY SHOULD BE BANNED! Illegal and disgusting behaviour from the people,
1/5
GoogleRang twice to try to arrange a viewing this morning. Both times staff have hung up without even speaking to me!!!
Hi, Sharon I’m sorry you feel you have not received very good service from us. It may have been there were issues with the telephones at the time. None of the staff would knowingly hang up on potential customers. Please try again as we will be more than happy to arrange the viewing with you. Kind regards, Chris
5/5
TrustpilotHouse valuation
We had our house valued yesterday by Victoria and Shaugnee, from the Whitby branch, both were very pleasant, prompt and extreamly knowledgeable,always backing up statements with their own experience.Very professional - we will certainly be using their services.
1/5
TrustpilotHonestly
Honestly, if I could give zero star I would. Booked an appoinment through richard wakefield office to view a house, went to see the house, agent never turned up, waited for an hour. Rang them many times no answer. Awful and unprofessional agent ever, never viewing house with these time wasters!!
1/5
TrustpilotThe day before due to move at 4.30pm…
The day before due to move at 4.30pm brudgfords Jesmond rang to say landlord pulled out! This after we had signed ast and paid 6 months rent up front. The negotiator had not done their job effectively which is why this happened. Left homeless and destitute with two young kids. Hopeless avoid
1/5
TrustpilotVery poor uncommunicative…
Very poor uncommunicative unprofessional services for landlords from their lettings department and their Countrywide department were exactly the same also ....unhelpful....no response time if any ....and have still not returned our unanswered questions with regards to our property ....totally uninterested
1/5
TrustpilotWorse agency ever
Worse agency ever , irresponsible and worse communication ever. You can't get through phone or email and that was for several viewing I was trying to arrange so don't want to imagine how terrible they will be after renting a property.Avoid ,avoid
5/5
GoogleAs a landlord I use Bridgfords to manage my rental properties. My experience over the last 5 years has been 100% positive. The staff are knowledgeable, professional and friendly and respond quickly to any queries I have or issues that occur with my properties. Their management fees are competitive. I highly recommend them.
4/5
TrustpilotFirst flat
I moved into my first flat with Bridgfords and the process was very easy - they've been responsive and helpful every step of the way, including during my tenancy, and the apartment was incredibly clean and tidy when I arrived.
2/5
GoogleWasn’t told the viewing was cancelled till I rang and asked what was going on... very unprofessional
Hi Kim, I am very sorry to read that this was your experience. If you would like to discuss your review further, please do not hesitate to contact us directly via review@countrywide.co.uk. Kind regards, Scott
5/5
TrustpilotGeorgia helped with the application and…
Georgia helped with the application and viewings efficiently. She answered questions and Mason took our details promptly. No concerns.
5/5
GoogleHavnt moved yet but stacy has been great kept in touch every step of the way
Hello Lesley, Thank you for taking the time to write this wonderful 5* review for the team at Bridgfords in Durham. It is fantastic that Stacy has kept you up to date every step of the way and I would like to wish you all the best for your move day. Kind regards, Maryjane.
5/5
GoogleThank you very much to Grace at Bridgfords who helped enormously with our recent flat purchase
Thank you Caroline for your 5* review and kind words. Best wishes, Scott
5/5
GoogleAlways a pleasant and helpful service. Advice sound and freely given. Would thoroughly recommend.
Hi Ian, thank you for your 5* review and recommendation, Best wishes, Tracey.
1/5
TrustpilotStockton Heath
Stockton Heath. Review and photos to follow at close of business Friday.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Bridgfords Durham Sales won Gold for Lettings (Landlords) in North East and Best in County (Durham) at the ESTAS 2022 awards.
