1/5
Trustpilotrefused me to see a house
Wouldn’t let me view a house as they wanted to see all my paper work and sit down with their mortgage adviser first even though I had stated I had a mortgage adviser in place already
Trusted Agent profile · Durham
Bridgfords Durham Sales reviews
★★★★★
706 reviews across 2 platforms
15 Elvet Bridge, Durham, DH1 3AA, DH1 3AA
Bridgfords's office in Durham, at 15 Elvet Bridge, is rated 2.9 out of 5 across 706 reviews on two platforms, including 249 Google reviews rated 4.4. See how it compares with other estate agents in Durham.
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Tell us what you need and we'll put you in touch. Bridgfords Durham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
Awards
Industry awards
Bridgfords Durham won ESTAS awards in one year, most recently 2022.
ESTAS winner in one year: 2022.
ESTAS awards by year, 2022 to 2022
2022 1 Gold and 1 Best in County ESTAS 2022 winners
- GoldESTAS 2022: Lettings (Landlords), North East
- Best in CountyESTAS 2022: Durham, Landlords
Source: ESTAS winners lists, as published, linked by year.
Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotWorst experience couldn't agree more…
Worst experience couldn't agree more with all the #1star reviews on here. Unprofessional, have no idea what good customer service is; forget who the customer even is!
1/5
TrustpilotNever use bridgfords and Natalie
Never use bridgfords and Natalie. They are the worse ever. No care. The hacienda deansgate branch is a nil star. Terrible. No one calls you back. They are ignorant to the core. Never use them.
1/5
TrustpilotAbsolutely appalling level of customer…
Absolutely appalling level of customer service and a superb example of estate agent incompetence. Do not go anywhere near this company and use an alternative.
1/5
TrustpilotDo not use bridgefords
Do not use bridgefords. They fed us with lies from the start and told us what we wanted to hear but didnt put ot in writing. We are now £750 down because if the lies.AVOID
1/5
Trustpilotpoor communication
poor communication - lack of contact or updates.on transactions. have to chase them for information.. hard work !
1/5
TrustpilotIt takes a lot of practice to perfect the art of being so incompetent
How can you be so incompetent.People working there can't even send an email.So so so bad, probably the worse company I've ever experienced and would highly recommend you to avoid
1/5
TrustpilotSorry for the 1 start but no option of 0!!!
Happy to take your money with scant regard for their contractual obligation. Took over a year to fix some of the problems in house and still did not address the main problems.Filthy poorly maintained houseDisgraceful.
4/5
TrustpilotGood customer care
I have been renting my house through them for years, comparing this company with others I have to say that they are very competent and efficient. No complaints, I strongly recommend them
1/5
TrustpilotNot interested at all
Not interested at all. Took several phone calls to get any response at all, and wouldn’t allow any house viewing until my own property was on the market.
1/5
TrustpilotExtremely poor customer service
They hanged up on me and refused to pick up the phone. All because I had some specific questions about the property. The length of the call was 5min. Unbelievably rude customer service!
1/5
TrustpilotShoddy practices
Shoddy practices - gave my data to third parties without my authority. Switched utility companies on the property without asking me. And three months on they still have not returned my deposit.
1/5
TrustpilotPlease avoid
Please avoid. Had bad experience both buying and renting the property. The team lacks skills. Communication is very poor and this caused a lot of issues.
5/5
TrustpilotFantastic Sales team
Fantastic Sales team, they provided a personal and professional service when selling our home. It was priced correctly and they supported us throughout a difficult process. Thank you!
5/5
TrustpilotHad a great experience with Bridgefords
Had a great experience with Bridgefords as our letting agent, made the process very simple and were really accommodating even during the current circumstances!
1/5
TrustpilotCommunication is absolutely horrendous
Communication is absolutely horrendous, emailed and contacted through right move and they never get in touch. Shocking company !
5/5
GoogleI have rented a property that is let and managed by Bridgfords for 1.5 years. My experience is that their letting and management services are excellent.
1/5
TrustpilotVery bad customer service,not…
Very bad customer service,not responding to emails or calls .Very bad communication.
3/5
GoogleRented a flat through them and I moved out at the end of 2014. Last 6 months nothing was ever fixed. Friendly staff though.
1/5
TrustpilotCommunicating with Bridgfords is more…
Communicating with Bridgfords is more painful than testicular torsion and, I imagine, giving birth.
5/5
GoogleBridgfords, Durham are very helpful and personable. As a tenant I have only had a good experience with them.
1/5
TrustpilotIncompetent
Agree with all other reviews. This company failed in every possible way.
1/5
TrustpilotTerrible experience
Terrible experience, could not be bothered attitude, awful and unacceptable. Also very expensive commision charges.
5/5
GoogleRating only, no written review.
Agent replied · 22 September 2025
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Bridgfords Durham Sales
Has Bridgfords Durham Sales won any awards?
Yes. Bridgfords Durham Sales won Gold for Lettings (Landlords) in North East and Best in County (Durham) at the ESTAS 2022 awards, its most recent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Bridgfords Durham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
