Trusted Agent profile · Durham
★★★★★
706 reviews across 2 platforms
15 Elvet Bridge, Durham, DH1 3AA, DH1 3AA
Bridgfords's office in Durham, at 15 Elvet Bridge, is rated 2.9 out of 5 across 706 reviews on two platforms, including 249 Google reviews rated 4.4. See how it compares with other estate agents in Durham.
Tell us what you need and we'll put you in touch. Bridgfords Durham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
Bridgfords Durham won ESTAS awards in one year, most recently 2022.
ESTAS winner in one year: 2022.
2022 1 Gold and 1 Best in County ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
1/5
TrustpilotWorst estate agents I've used
Bridgfords Newcastle are unorganised and only tend to communicate with you when it is in their interest. They can be very difficult to get hold of once you moved in.They charge a fortune to renew the tenancy and remain in the property then when you decide to move out of the property, they charge if you need a reference from them for your new property.Would definitely not recommend!
5/5
GoogleA great place to sell a house in the Durham area with high profile frontage. My own experience of the staff is that they are friendly and willing to put themselves out for you.
Hi Tuppenny, many thanks for your great 5* review of the dedicated team at Bridgfords. Best wishes, Tracey
1/5
TrustpilotTerrible customer service
Terrible customer service - they do not get back to you. They also cannot market houses - we have had no viewings since being on the market with them for 4 months.
5/5
GoogleThe letting team were absolutely fantastic. No matter who answered the phone whenever I rang, every person was totally up to date with the house they were letting for me. It's one of the rare estate agents where the staff come across as really experienced and actually listen to what you're telling them. They did everything they said they would, at the agreed date/time. The whole process was so easy.
5/5
GoogleStacey in this place is 100% for me she gives all her time and help to get everything sorted for you top help in my eyesPositiveProfessionalism
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars, I would. I had an absolutely horrible experience.... as a purchaser. I was made to feel like my requests were outrageous, despite following the recommendations of Bridgefords surveyor. I was told that I was disgusting and shouted at.. avoid Sale at all costs, it's just not worth the abuse. There are plenty of professional estate agents.
1/5
TrustpilotSuch a pain from start to end
Really unprofessional and sloppy! I've wasted part of my life in writing emails, repair reports, and complaints...all to little or no avail. At the end of my tenancy, as a goodbye present, I was denied my deposit without any valid reason. I only managed to get it back through adjudication. If I ever deal with this company again, it will be too soon.
1/5
TrustpilotWaste of time!! Don't use them
Poor customer service , waste of time don't book any valuation with them they don't send professional agents to view your property and you need to chase them several time to get the valuation report. Rude agents on the phone. I am glad i haven't used them for any buying/selling service.
5/5
GoogleAbsolutely first class in every way I would recommend their service to anyone - efficient, friendly and helpful
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI had best service
I had best service , and kept up to date with the process. From Daniel Bright , and communication was seamless. Always informed me what was needed every step. Excellent work.
5/5
GoogleThey are letting us know for every steps
1/5
TrustpilotDon’t trust them with money
I vacated my property 8 months ago and is still waiting for my deposit. After I vacated the property I kept calling and emailing them several times and they replied to me after 3 months. They have not even paid the refund of my rent which is around 150£. Horrible people
5/5
TrustpilotWithington Bridgfords
Withington Bridgfords were great with us.
1/5
TrustpilotWhat a disgusting company
What a disgusting company, I’ve rented for the last 13 years and not had a problem, until I picked up the phone and spoke to Bridgfords Preston. Between them the don’t have a clue what’s going on, they are rude and don’t know how to speak the truth, you get passed from one person to another. No not use this company they are a joke!!!!!
1/5
TrustpilotBridgfords Withington are awful! Avoid at all costs
I have had a terrible experience with bridgfords (Withington) over the entirety of my tenancy. Staff are always rude and flippant, never respond to any problems with the house (both bathrooms were not fit for use for 4 MONTHS) and become audibly angry when you decline viewings for good reasons. I wouldn't recommend that anybody uses them.
5/5
TrustpilotGetting my apartment was seamless with…
Getting my apartment was seamless with bridgfords. I appreciate and love the unwavering efforts of their staff DANIEL who attended to me and put me through everything from start to finishThank you
5/5
TrustpilotGreat service
Great service. Quick to respond and get completion over the line. Always contactable and eager to help.
1/5
TrustpilotActively worsen the relationship…
Actively worsen the relationship between tenant and landlord with poor, slow, delayed or completely missed communication.
5/5
TrustpilotProfessional and Courteous
Professional, speedy and courteous service from start to finish.All three members of staff I had contact with were excellent.A smooth sale process. Thank you.
1/5
TrustpilotNon Responsive
We've been using their management services for 5 years but the last 2 years have been a disaster.Their forced Landlord regulations fees is just a farce to extract money from landlords and their inability to deal with matters is just laughable.
1/5
TrustpilotHas it gone bust
Has it gone bust ? Honestly worst experience no responses, website is down now ? Where does this leave us ? Any advice ?
5/5
TrustpilotMore views promised in a week than…
More views promised in a week than others I can mention. Yes I realise not sales……..yet!
1/5
TrustpilotMe and my friends had very bad…
Me and my friends had very bad experience with bridgfords letting agency at Halifax branch. I wouldnt give them even 1rating star if I could. The way they treat their customers is terrible. Not surprise about your ratings now. Never again. I will let all my friends know how we have been treated and to avoid it!!!
5/5
Trustpilotnathan is a credit to bridgfords
nathan is lovely! i was working today so i had to send my grandmohter on my behalf and she could only say nice things about him, same with me! credit to bridgfords! although i will not be applying for that certain property i would like to stick with nathan untill we do! very easy to talk to.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Bridgfords Durham Sales won Gold for Lettings (Landlords) in North East and Best in County (Durham) at the ESTAS 2022 awards.
