Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotJustice For Tenants
I'm writing on behalf of Justice For Tenants, a Not-For-Profit Tenant's Rights Organisation.We provide free help and advice for tenants who are having trouble recovering their deposit/bond. We have recently helped someone who used Bridgfords to find a place to live, and had issues getting their deposit back. Please do not hesitate to get in touch with us if you're having similar issues.Our website is: https://justicefortenants(dot)org/You can contact us on 020 3476 6648 or by email at advice@justicefortenants(dot)org
Daniele · 17 February 2017
★★★★★ 5/5
TrustpilotBridgfords, Sale
Katie Leslie from the Sale Branch, dealt with the letting of our property, she was very professional and helpful, answered all our queries and kept us up date all the way through.
Marie · 15 August 2024
★★★★★ 5/5
GoogleMoving to a new place can be difficult and to find a appartment very stressful,but I was lucky to come across Katie flower who was very helpful and responsive ,thats the level of professionalism.
Olsen · 24 October 2021
Agent replied · 23 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotTerrible agency
Terrible agency. Moved into the property in November and waited months for repairs to be done. Some repairs are still not done now. Everybody that works at Bridgfords takes ages to reply or just ignores your email. Spoke to a manager on the phone who was extremely rude and did not have the time of day to speak to me. Overall, the Hacienda branch have been very disappointing and have made my move not enjoyable.
Black · 21 February 2019
★★★★★ 5/5
GoogleReally happy with the service i received from Grace Baker-Padden at Bridgfords. Nothing seemed to phase her and she used her extensive knowledge on many occasions, often just to calm me down. I'd have no hesitation in recommending Bridgfords to anyone
Jeff · 25 October 2019
Agent replied · 23 October 2024
It is wonderful to read Jeff that you are really happy with the service provided to you by Grace and our local team at Bridgfords. Thank you for your recommendation and 5* review!
Best wishes, Scott
★★★★★ 1/5
TrustpilotPoor communication
Poor communication, all words no action.
Matthew · 15 July 2025
★★★★★ 5/5
GoogleI rent my apartment from Bridgfords Lettings in Durham and have done so for a number of years. They are very professional and friendly to deal with and I have never had any complaints. Any issues, for example when my hot water went off, are always dealt with promptly and communication is always excellent. The staff at Bridgfords are always very helpful.. I would recommend them to anyone looking to rent from a reliable and professional company.
Kate · 26 October 2014
★★★★★ 1/5
TrustpilotA deplorable and unscrupulous business
A deplorable and unscrupulous business. Tenants have to chase and chase for their bond monies to be repaid and during the chase, Bridgfords lie,lie and lie.
Pam · 27 October 2024
★★★★★ 1/5
TrustpilotDon’t waste your time
Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.
Faith · 6 July 2018
★★★★★ 1/5
TrustpilotStay Away !!
Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!
Sus · 17 August 2023
★★★★★ 1/5
TrustpilotDealt with a guy called zahid should…
Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,
Nicola · 27 June 2019
★★★★★ 5/5
GoogleGreat service once again from all of the team! Thank you for assisting in the move, have a great Christmas and new year!PositiveResponsiveness, Professionalism
Liam · 24 October 2022
Agent replied · 23 October 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotHorrendous end of tenancy experience
Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere
Sabrina · 29 August 2024
★★★★★ 1/5
TrustpilotAccepted property and then they rang to say they’ve accepted someone else!!
I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.
Nancy · 20 September 2021
★★★★★ 5/5
TrustpilotGeorgia brilliant
I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean
Dean · 11 March 2024
★★★★★ 1/5
TrustpilotRude
Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow
Kieron · 19 July 2018
★★★★★ 5/5
GoogleFelt in safe hands with Adam, Katie, Leanne and the rest of the team. Professional, friendly service and always up-to-date with legislation which is very reassuring.PositiveResponsiveness, Professionalism, Value
Person · 24 October 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
TrustpilotNot the best experience over a two year…
Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.
Alan · 29 August 2019
★★★★★ 3/5
TrustpilotBridgford Didsbury was ok
Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies
Douglas · 8 June 2017
★★★★★ 1/5
GoogleMy experience is that generally as a landlord you're not listened to and expected still to pay the price when it all goes wrong. The maintenance department never responds to your queries. Its not worth the premium price tag.
Tracy · 10 January 2017
Agent replied · 8 January 2025
Hi Tracy, Sorry that you feel the service was not very good. If you would like to discuss this matter further please call us on 01623885533 or write to customercare@countrywide.co.uk and we would be happy to help. Many Thanks.
★★★★★ 1/5
TrustpilotTerrible customer service, will happily take your deposit but never give it back
Terrible customer service. Been waiting over a month for my deposit back after getting the checking out report (which came back fine) keep getting told it’s the landlords fault. Will be seeking legal advice and charging them the deposit, legal fees and their standard late payment fees as detailed on there account if I was to have paid my rent late (which I never did)
Megan · 27 July 2020
★★★★★ 1/5
TrustpilotI want to let you know that I am…
I want to let you know that I am complaining to you because you are careless. my husband called for a house yesterday and you were going to call us back, you didn't do that. today when he came back to you with a phone call, you tell us that there are no more places to see the house. I do not recommend.
Daniela · 4 February 2021
★★★★★ 5/5
TrustpilotI have an amazing experience with…
I have an amazing experience with Bridgfords sale , in special with Caroline Edwards, wich was very receptive and help us to move in our property as soon is possible ! Thanks very much and i will recomend Bridgfords sale for rent or sale your house 😊
Tudor · 21 March 2023
★★★★★ 1/5
TrustpilotUnprofessional
I called Bridgfords this morning to book a viewing on a house added to rightmove today. I was passed to Steph who started the conversation with "whats happened now" ?????? She was reluctant to book a viewing so i didn't. Rude, abrupt & unprofessional. Id suggest not talking to people like you know them and do your job which is booking viewings.
Natalie · 26 February 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
