Bridgfords Durham Sales reviews

★★★★★ 1/5

Trustpilot

Bridgford's Halifax

We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.

Andrew · 5 October 2023

★★★★★ 1/5

Trustpilot

Well... AVOID LIKE A PLAGUE

Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.

MARIA · 3 October 2023

★★★★★ 1/5

Trustpilot

Unanswered calls and emails

Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.

Sam · 28 August 2025

★★★★★ 1/5

Google

Contacted them twice asking for a specific (not difficult!) piece of information on a property they were advertising for sale. I spoke to a different person on each occasion but neither of them bothered getting back to me. Meanwhile the property remains for sale. Wonder why? I wouldn't use Bridgfords to sell my property - lazy and indifferent.

John · 24 October 2022

★★★★★ 5/5

Google

Carrie R. was very polite throughout the processes. Arranged a weekend viewing to suit our schedule, responded to all our queries and patiently helped us decide with the options she presented. Happy to engage with your team in the future.

Emmanuel · 26 February 2024

★★★★★ 1/5

Trustpilot

Appalling service and very…

Appalling service and very unprofessional letting services ,My wife and I signed up with Bridgeford (Withington office) to find a tenant for our BTL property and things went from bad to worst as we were constantly chasing them for update with progress with no response to our email and their phone was always diverted to an answering machine ,Eventually they found us a tenant and the tenant was moved in on 3rd of Aug but we had to wait until 13th of Aug to receive our rent after chasing them repeatedly plus we are still awaiting payment of DPS monies which we have signed up to our own DPS scheme to secure the holding deposit .After talking to tenants I also found out they had paid the deposit and first month rent at the end of July hoping to move in on 1st of Aug and they were very dissatisfied with Bridgfords handling their process of moving in on 1st of Aug as promised .We used their let -only service and Bridgeford should have released the rent and deposit monies upon letting the property promptly .In hindsight I should have checked their trust pilot review before employing their services .As a landlord I will not be recommending them to any of our friends and fellow landlords.

HomayoonMofarrah · 19 August 2023

★★★★★ 1/5

Google

Worst estate agents, wouldn’t use them again

Catia · 4 July 2025

★★★★★ 1/5

Trustpilot

Total lack of communication

Total lack of communication. Not responding to emails or phone calls.

Holly · 21 March 2026

★★★★★ 2/5

Google

I was renting a flat with them, over two years I always had troubles getting answers from them, many emails went unanswered or you have to follow-up on your request many times. Maybe it does not help that it is always a different person answering your messages. But in the end my main questions have been answered, just avoid them if you look for a stress free experience.NegativeResponsiveness, Quality

Matteo · 24 October 2020

★★★★★ 4/5

Trustpilot

I would like to express my heartfelt…

I would like to express my heartfelt gratitude for the exceptional service and efficiency in handling the rental procedures for my new accommodation. I truly appreciate the efforts made by you and your team to ensure a smooth process, despite the complexities involved in my case. As a non-British citizen transitioning from being a student, I was very concerned that the rental process might be challenging and time-consuming. However, you went above and beyond to guide me through the necessary steps and paperwork, making the entire process seamless and stress-free. Once again, thank you for making this crucial transition in my life so smooth and hassle-free.

Mohan · 29 July 2023

★★★★★ 1/5

Trustpilot

Sadly I won’t go into details but had a…

Sadly I won’t go into details but had a truly awful 1 star experience with Louise sawyers,

Greg · 25 January 2026

★★★★★ 5/5

Google

Excellent services from Bridgfords Durham, couldn’t recommend highly enough. The team were proactive during marketing and in managing the chain/sales process. A particular mention to Will who went above and beyond at every stage.

Daniel · 26 May 2024

★★★★★ 5/5

Google

Stacy was excellent! She was quick to respond and provided fantastic customer service throughout. The rest of the staff were also very polite and helpful.

Steven · 25 October 2018

★★★★★ 1/5

Trustpilot

Happy to waste your time

Awful experience. It started with receiving numerous phone calls despite being informed that I was unavailable that day. My original viewing had been rearranged without my consent or informing me, to a day that I had stated I was unavailable. Resulting in no estate agent showing up to my originally scheduled viewing. When phoned to find out what was happening the estate agent rearranged to later that day, to which they didn't show up again because they had miss placed the keys to the property, resulting in wasting 3 hours of my day off, and untold worry to the sellers. Absolutely disgraceful service, with no respect for their clients time or property.

Ellen · 6 July 2023

★★★★★ 5/5

Trustpilot

Great experience with Luke Squirrel

I had a really smooth experience with Bridgfords and this is all thanks to Luke Squirrel, the lettings negotiator who helped me through the process. He was e totally helpful with accurate information and timely response. Thank you Luke !

Olamide · 5 October 2022

★★★★★ 5/5

Google

I found a new property helped by this agency! They got back to me very fast, helpful, and I have been happy with the overall service. Thank you so much, especially to Carrie Rutherford, Leanne Tod, and Adam Catterson. I highly recommend them!

Sarah · 24 October 2023

★★★★★ 2/5

Google

My niece rang about a 3 bedroom house in Bowburn to rent and it says on the website perfect for a family and when she rang they turned around and said, she can't have a look as no kids allowed. Very disappointing.

Rachael · 24 October 2023

★★★★★ 1/5

Trustpilot

Avoid this company at all costs

This estate agents are the worst I have ever dealt with. I have had a deposit issue with them since 2022 and this has remained unresolved because the branch manager is very unhelpful, obnoxious and rude. She doesn’t have the word assist or help in her vocabulary. I have had several conversations with her via email but somehow on my recent contact she has sent a reply citing confidentiality. Yet she has sent emails with personal information and details previously. After that she commands you to call the office phone which is never answered.

Sandra · 27 April 2023

★★★★★ 1/5

Trustpilot

The worst experience I have ever had…

The worst experience I have ever had with an agency.They are rude and not professional. They pretended to have the money via call before I even received a proper contract for the flat.Then, they told me to get the keys and find the flat by myself. They did not even show me where the flat is. I will avoid to have deals with them in the future.

Simona · 4 March 2024

★★★★★ 1/5

Trustpilot

Avoid this agency by all means

Avoid this agency by all means. They attract landlords who will lie to you about the history of the property and it’s current state (mine was infested with massive rats which the landlord claim to know nothing about until I called exterminators who found evidence from a different extermination team)The staff will make promises to you and not fulfil them ( I agreed to take a contract pending they would clean the property, however it was inhabitable for 3 days before the landlord arrived to clean. Agency promised to refund those three days but choose to ignore this state 6 months down the line and this cost me money as the tenant.I have never written a review in my life and I’ve rented for 10+ now and I have experience a lot. I would never recommend this agency even to my worse enemy.

Collins · 5 April 2023

★★★★★ 1/5

Trustpilot

Worst renting experience in our lives.

Worst experience we’ve ever had as tenants. We rent a property from Bridgfords lettings Durham Branch. We’ve rented property for many years but have never been in this situation before. We’ve been living without hot running water for months now (comes out the tap like ice). The boiler stopped working in December. Bridgfords sent out an engineer who got the central heating working but couldn’t get the hot water to work. The engineer told Bridgfords that the boiler needs replacing. They still haven’t replaced it. To top it all, they’ve been deceptive in the emails they’ve sent, stating in February that they’d contacted an engineer to fit the boiler and that we should “look out for our phone ringing” only to be now told that they’re “waiting for a cheque to clear”.I can only think the 2.5 stars is because shortly after moving in they badger you with emails to give them a Trustpilot review before you’ve had a chance to see their true colours. Appalling, not worth 1 star.

Paul · 31 March 2023

★★★★★ 5/5

Google

Had an amazing experience with Stacy. She was extremely helpful and arranged everything spot on. I couldn't believe that i already have an apartment ready to move in in less than a week of my arrival to UK. Highly recommended.

Rajdeep · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent service throughout the whole…

Excellent service throughout the whole move process. Can’t thank Ben enough as he ensured everything went as smoothly and quickly as possible! Thank you so much again. Highly recommend

Lauren · 5 June 2023

★★★★★ 5/5

Google

I had a great experience with Bridgfords when looking for a rental property. Carrie took my requirements and found the perfect house in my budget. She made the process smooth and easy. Can highly recommend and ask for Carrie!

Kim · 24 October 2023