Trusted Agent profile · Durham
★★★★★
706 reviews across 2 platforms
15 Elvet Bridge, Durham, DH1 3AA, DH1 3AA
Bridgfords's office in Durham, at 15 Elvet Bridge, is rated 2.9 out of 5 across 706 reviews on two platforms, including 249 Google reviews rated 4.4. See how it compares with other estate agents in Durham.
Tell us what you need and we'll put you in touch. Bridgfords Durham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
4/5
Googlejust completed a property this week. good service and quick response from Madison. She had always a positive attitude to solve out the problems for customers recommend if you are looking to buy
Thank you for your lovely review and recommendation Raymond. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDont Waste Your Time
I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.
5/5
GoogleI have been a tentant with a landlord who uses Bridgfords to manage their property for 4 years now. I have an assigned property manager, Sarah Foster who works for the Property Management Team, and she always makes sure that any repairs are completed by contractors promptly and professionally, she is always on hand to contact with regards to any issues and will go out of her way to help me with any questions or requests I may have. Would highly recommend 😀
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
1/5
TrustpilotNot a great experience
We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.
5/5
GoogleStacy was very helpful and professional. Always willing to give me a quick answer and solution. It has been a pleasure dealing with her.PositiveProfessionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GooglePolite and speedy process
Thank you for your kind words! We take pride in our efficient and friendly service and we are thrilled to hear about your positive experience. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotDo not trust them, they will rob you blind
Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!
1/5
TrustpilotZero engagement for deposit return
My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.
5/5
TrustpilotWe highly recommend Bridgfords
We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.
5/5
GoogleHad a wonderful experience dealing with Carrie and Bridgefords. Superb communication and a professional, stress free process (which hasn’t been the case in the past for myself with other letting agents) helping me find a new rental property. Good impartial advice and very prompt responses to any questions/requests. 12/10 couldn’t recommend enough.
Many thanks for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat company to deal with very…
Great company to deal with very professional couldn't help me enough would definitely recommend.
1/5
GoogleI was left sitting outside a property not once but twice in the same day waiting for a viewing. I was told I would meet staff at the agreed time and when no one turned up I called to be told they tried to call me 3 times and sent me a text to confirm the viewing. They had not. They then agreed to reschedule the viewing a second time later that day. Once again, no one turned up. I’ve sent my complaint to head office. I could only get the details to do this by calling a different branch in Washington and having them email the details to me. A day wasted after arranging time off work. Based on the other reviews of this company it’s safe to say I will never be using them again. I feel sorry for the landlord wishing to rent their property and wish I could contact them to tell them my experience. Sadly they will probably never find anyone to rent out to through this company as they can’t even arrange viewings for prospective tenants.
Hi Sara, thank you for your review. I’m sorry to hear you’ve had difficulties viewing a property with us. As discussed with you yesterday, we followed our branch policy and attempted to contact you on three occasions to confirm your appointment. We weren’t able to leave a voicemail and so also sent you a text message. We did not hear from you, and so cancelled the viewing accordingly. You later called us to advise no one had arrived at your viewing, and advised you had no contact from us despite us confirming we had the correct telephone number for you. We agreed to meet at a later time during the day. Our colleague attended the house at the newly agreed time, but unfortunately no one arrived to meet us. Our colleague waited for over 15 minutes but had to leave. Should you wish to rearrange your viewing, please contact the office directly. Kind regards
1/5
Googlethis estate agency is a joke. Less than 24 hours before a viewing, which was arranged a previous week, I visited the office personally and confirmed my attendance. they still emailed me an hour before the viewing and wanted me confirm, and I did confirmed it via email too. they again called a friend of mine just before the viewing, who was helping me to get into contact with the agency while I was abroad, he confirmed the viewing as well. but 3 confirmations were not enough so they did not show up. when I managed to call them and let them know that I had been waiting for about half an hour in front of the property on a stormy weather, they decided to come to the property. yet the property was under a heavy construction, so much so that we could not even enter the rooms and there was no bathroom. this is the property whose advertisement still says “This tidy little house comes exactly as seen in the photographs”. no one bothered to tell me about this little detail (!) of renovation thing for about a week. as I said, this estate agency is a total joke, but Sarah. She was so nice and helpful.
I am sorry Ahmet that this has been your experience and I would like to ask you to contact us via review@countrywide.co.uk should you wish to discuss further so that we can look into this matter. Kind regards, Scott
1/5
GoogleAbsolutely abysmal customer service or should I say non-existant customer service, was told to pay numerous admin fees upfront and I would be sent a receipt immediately, so I did so and have yet to receive any receipt after over 3 weeks from the payment date. I have made daily phone calls sometimes 2 or 3 a day have waited over 3 weeks for a call back, whenever I call the advisor is either 'in a meeting' or 'busy' and told they will call back when they are available. Full of time wasters and money grabbers who are not bothered about their customers at all once they have your money!
Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Chris
5/5
GoogleI’ve had Grace baker from Bridgfords Durham Lead on my case and she’s been fantastic as an estate agent . She’s kept both parties ( seller, us and the buyers ) in the loop with response times within 24 HRs She even went out of her way to collect post from me as I live 3 HRs away from my property in durham . For all the online estate agencies out there , I have to say , the human touch of facilitation that Grace has shown has taken some of the stress out of selling our property Many thanks Dr. P. Rao
Many thanks for your wonderful 5* review. I'm delighted to read that your received such great service from Grace and the team at Bridgfords and they were able to go above and beyond to help you. Best wishes, Tracey.
5/5
TrustpilotBridgfords Denton team was extremely…
Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.
5/5
GoogleWe just had a fantastic experience of renting a place in Durham. Thanks to the considerate help and guidance from Carrie, who is our lettings negotiator of Bridgford, everything went so well in the end!
Hello Yue, thank you for your wonderful review! We're thrilled to hear that Carrie was able to assist you so effectively and that you had a fantastic experience renting with us in Durham. Best regards, Lucy, Customer Relations.
5/5
TrustpilotShout out to Ruari
I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!
1/5
TrustpilotA one star rating is too good for this…
A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.
5/5
TrustpilotThank you Bridgfords didsbury for all…
Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)
5/5
GoogleMy partner and I were on the hunt for a new rental property, and we couldn't have been more pleased with our experience with Bridgeford. Carrie Rutherford's service was exceptional. She was always just a call away, swiftly resolving any issues, which made our move-in process incredibly smooth.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotConfusing marketing
There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!
5/5
GoogleWe bought our new home through Bridgfords in Durham and the service was excellent. Thank you Grace Baker-Padden and the rest of the team for all of your help.
Thank you Louise for your kind words and fantastic 5* review! I will make sure your kind words are forwarded to the team. Best wishes, Scott
1/5
GoogleBEWARE!!!! This company will string you along tel you what you want to here and never follow threw with a thing. Very unprofessional communication is terrible. Also getting any issues with your property is a nightmare and finally once you’ve come to the end of your tenancy you don’t get your bond back under any circumstances. 0 star rating an absolute don’t not go with this letting agents!!!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bridgfords Durham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
