Bridgfords Durham Sales reviews

★★★★★ 5/5

Trustpilot

First home - couldn't have done it without them!

I recently bought my first home and couldn't have done it without the help of Chloe, Ryan and Gemma. They offered their support from start to finish and always explained what was happening. They were always there to talk and would reply to emails quickly. They really eased the stress of moving into a new home. I will definitely be using them again in the future and will be recommending them to family and friends who move within the area. Thanks so much to the whole team at Bridgfords x

Leah · 28 January 2023

★★★★★ 5/5

Google

Thanks to the Bridgfords team for providing a great service, and especially to Stacy for being so prompt with emails and allowing us to move in very quickly after viewing the property.

Ewan · 4 July 2025

★★★★★ 5/5

Google

We have just purchased a property through bridgfords and had the best experience with Katie. She has been amazing from start to finish and made the whole process so much easier for us, we would have been lost without her! She is a credit to the office. Thanks for everything!

Amy · 24 October 2022

★★★★★ 1/5

Trustpilot

Seems this company has teamed up with…

Seems this company has teamed up with Rise letting agency another awful local Durham agent who also fails to respond to complaints and have zero professionalism.

Florence · 1 September 2025

★★★★★ 5/5

Google

Great experience with Bridgfords moving into our first home. Everything was made simple & communication was great!

Tamsin · 25 October 2019

★★★★★ 5/5

Google

I rented my house and found Carrie and Stacy to be super helpful and professional. They really know what they’re doing and got me a tenant quickly for the asking rent. Thank you team Bridgfords Lettings Durham.

Morgan · 24 October 2023

★★★★★ 1/5

Trustpilot

DO NOT USE THESE!!!!

DO NOT USE THESE!!!!The worst estate agents ever. If you’re considering them, do not do it. So at the end of October i needed to move out. So i found a flat, viewed it, applied, got accepted. So obviously i handed in my notice at my current housing. I requested to send my boyfriend to pick the keys up as i was in work until 6pm. Double, tripple checked if they needed any confirmation for him to collect them. Was advised they needed nothing as they would recognise him from the viewing. At the point of the keys being handed over they told my boyfriend he had to sign on my behalf… As the estate agent walked my boyfriend up the stairs of the flat she advised him that some pidgeons had broken in and pood all over the floor. Baring in mind at this point, i’d spoken to her on that day and paid over £1000 to their company. It is just me on the agreement so it’s a breach of DPA that they advised my partner that and not me on the call where i paid them money. I asked to get keys early so i could move in my stuff. So with the bird poo all over the floor i did ask how they expected me to move my furniture over that. After confronting the company about advising my partner to sign my name i was advised WE should have known that was wrong. It took a week to sort this out, i have now had to find other housing as i had about 2.5/3 weeks until im a 19 year old homeless person… After displaying my annoyance to the company the rudely asked if i could live at my parents or my boyfriends… I have finally managed to get keys for a new flat however now i only have 4 days until my tenancy runs out. Baring in mind i work 7:30am-6pm so now i’m having to rush everything in 4 days. Also, the day i picked up the keys i was told they didn’t have the key for the front door of the flat building which is by the car park. So now i’m left with 4 days to move my stuff in & no access to the building. I must admit, i do have a key to the other door on the building. however to get to that door you have to cross a bridge, go up and down some stairs therefore is the complete opposite of convenient. This estate agents is a joke and has only caused me stress. If i didn’t have limited time to leave my current property i would not be staying with them.

Gemma · 16 November 2022

★★★★★ 1/5

Trustpilot

I would not recommend using Bridgfords…

I would not recommend using Bridgfords based on my recent experience.

Simon · 9 January 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusted with this place

Absolutely disgusted with this place. Went to rent a house. Discussed my situation my income everything I could I was upfront about. Was told I had the house and asked to pay a holding deposit and hand my notice in to my current landlord. House definitely ours. Had 2 guarantors which was all accepted by the landlord. Start packing my house have my current landlord accept my notice and put my house back on the market. 2 weeks later get told I can no longer have the house I failed credit check. They were told from day 1 I would fail hence the guarantors. Was told I came back bankrupt which is not true. Asked if I could do anything to prove this wasn't true. Was told doesnt matter you can't have the house. So no home to move into and a home I have to leave with 5 kids in tow. Disgusted with them. Oh and lose the holding deposit they said I needed to place after being told I was accepted. Literally left us with no home!!!!

Rachell · 31 October 2022

★★★★★ 5/5

Google

I sold my property with Bridgfords in Durham recently. The sales team made it a really positive experience with Jonathan Harriet and Katie ensuring that the transaction ran as smoothly as possible throughout. I have recommended them to friends thinking of selling and wouldn’t go anywhere else now.

Chelsee · 24 October 2022

★★★★★ 5/5

Trustpilot

Thank you to Danielle and the team for…

Thank you to Danielle and the team for never giving up with the sale of our recent property. Even through two major shifts in the economic climate they still managed to arrange viewings and provide regular updates. Thank you and all the best

Michael · 2 December 2020

★★★★★ 5/5

Google

Stacey and the rest of the Bridgfords team has been really helpful and accommodating throughout the time that I was looking for a rental property in Durham. I would highly recommend their service to anyone.

Iya · 24 October 2023

★★★★★ 5/5

Google

Very happy with it, Carrie, Stacy and Adam have been brilliant during all the process of renting a new flat. They were always available for any questions, and the attention to detail was spot on.

Thibaut · 24 October 2023

★★★★★ 1/5

Trustpilot

These agents act like robots

These agents act like robots with no human face. Wanted to move in with a property they are managing. Unfortunately for us, we went ahead and paid for the house.(rent) On the day of collecting keys, I could not make it. I called to beg if they can give keys to the lead tenant who has already moved to the property with her stuff wanting to pick up keys. They refused because I was not there. They left her stranded. I promised to take any responsibility that comes with collecting keys. No buldging.Moreover communicating with them is unusually difficult, hard to pick calls. I wont recommend these kind of insensitive agents

Ken · 3 September 2022

★★★★★ 4/5

Google

Used the team to buy the house that I was renting. Everything was fine.

Daniel · 25 October 2019

★★★★★ 1/5

Trustpilot

Beyond unprofessional; like a school playground!!!!!!!!!!!!!!!!!!!

This estate agent is only interested in acting for the buyer, bending over backwards to help them, despite the fact clearly the seller was paying their fee! They do very little work to earn their commission; in fact less than average. They never answer the phone, it always goes to voicemail, no matter what time of day you telephone. They cancelled 10 block viewings because the buyer who first viewed the property demanded they did; well dodgy, because at the 12th hour, less than 24 hours before completion, Solicitor calls to say we need to sign a new contract as the buyer's name has changed!!!!!! Bridgfords failed on every count, did not keep me updated whatsoever, just constantly put pressure on as to when completion could take place, despite knowing from the outset I had to find another home to live in; demanded a survey after 3 months, despite saying buyer was a cash buyer and did not need one!!! I would not use Bridgfords ever again in any way, shape or form, and no way on God's earth would I recommend them, not even to my worst enemy!

Ms · 2 August 2022

★★★★★ 5/5

Trustpilot

Linthorpe Road Branch

Fantastic service from the Linthorpe Road branch. Sophie has been so supportive and helpful helping us apply for our perfect family home. She has kept us up to date and informed at every step. We cant wait to move in now. Thank you

Claire · 30 July 2020

★★★★★ 1/5

Trustpilot

Do not use this company

Do not use this company. We setup a viewing of a property which without any contact they did not attend. Since this time I have been called several times saying that I have requested a viewing of my property which I have never done and have regularly asked for my details to be removed from their database but keep receiving more calls.

Jeanette · 19 January 2024

★★★★★ 5/5

Google

Grace was invaluable throughout the sale of my property couldnt be happier.kevan capewell

Kevan · 25 October 2019

★★★★★ 1/5

Trustpilot

I was persuaded to give management of…

I was persuaded to give management of my property to Bridgfords. As Landlord, I would expect from an agent to care for my property as much as I do. However, I did not receive this level of service from Bridgfords.Very poor customer service. One mistake after the other, to start, I was introduced tenants which one of them had a CCJ registered. However, the branch manager persuaded me to accept as they had a solid guarantor.Only 3 months after the tenancy started, rent seized. At first, I was sent an email with updates every week. Rent arrears continued to accumulate, however strangely the more rent was in arrears, the less I was updated with the situation.Due to Bridgfords not chasing the rent anymore, I had no other alternative but to outsource a debt collector, of course at my own cost. Shockingly, debt collection later found that the "solid guarantor" was an 85 year old pensioner which was not in a financial position to pay for the outstanding rent.Also, during our 12 months, Bridgfords was unable to gain access to perform a property inspection, despite myself contacting the tenants and agreeing on a date - however Bridgfords had an excuse for everything.Also, I requested some repairs to be done and they did not bother to find a contractor to do the work. Again giving me excuses that "the tenants are not responsive etc..." which is not true.I am now left alone dealing with disrepairs, a possession hearing, thousands of pounds in rent arrears and an estate agency that had decided to quit management rather than find solutions.I can not express my frustration, stress and a feeling that they simply did not care are the minimum about my property.This to me was unacceptable, if I were you I would think twice before giving your property to them.

Gio · 14 July 2022

★★★★★ 5/5

Google

Fantastic service from Carrie - so quick and efficient! Communication has been excellent throughout.

Olivia · 29 October 2024

★★★★★ 5/5

Trustpilot

Dealt with Lauren / Emma / Nicola at…

Dealt with Lauren / Emma / Nicola at the Leigh branch. Nothing short of superb customer service from beginning to end. Actively contacted me every step of the way by phone and email. Kept me completely appraised of my home buying situation.Absolutely 5 star customer service ladies.

Chris · 23 February 2018

★★★★★ 1/5

Trustpilot

I cannot recommend this agent

I cannot recommend this agent. I let out a property via them for several years and would have left earlier but felt stuck with them when COVID hit.

MR · 17 June 2025

★★★★★ 1/5

Google

Extremely poor management of a property in which an elderly tenant lives. The tenant has to arrange repairs with the management company himself but they take weeks and months to sort out the frequent issues, resulting in increased stress and distress for a vulnerable person who is expected to chase these issues up. In my view this is completely unacceptable.

Alison · 25 October 2019