Every review we hold for the Dunstable office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleI inherited Alexander & Co as a property manager when they took over the letting agents managing my rental property. I was with them for over a year before taking back the property to self-manage. Overall, my impression for the agent is positive. They had an online portal where tenants can report issues they are having. As a landlord I would receive notification to login and read about the issues and select options on how to proceed. In theory this was quite useful however it was somewhat unreliable at times. There were multiple times where I had selected the agent to proceed in having the issue fixed with their contractors. A couple of weeks later some of these issues still had not been rectified. Not sure if this was a glitch in the system as there were others times where it worked quite well. However, this particular time it delayed the tenant receiving help.
I found the property management team upfront and honest although there were instances where they tried to charge for unnecessary things. It is worth noting that this can unfortunately be a common occurrence in the letting industry. However, Anne Lescalier who was my go-to person was always very helpful and reliable. She walked me through the process of taking back the property to self-manage and exactly when to give them my notice to avoid charges. She was always very friendly to talk too and always was eager to help. Overall, I would recommend this letting agent to others who are looking for a reliable service within the area.
Jack · 30 May 2023
★★★★★ 5/5
GoogleAs a first time renter i was really skeptical and nervous about the whole process as i didn't know how anything works. I had my viewing with Connor who was punctual, informative, professional and really polite. I put forward my offer and once it was accepted Denisa and Regan supported me through the whole application process and answered any concerns i had. I was able to meet the team who are quite lovely, helpful and are readily available whenever i need them. I am happy to have gotten my flat with Alexander & Co Dunstable Estate Agents and i 1000% recommend renting with them as i have no regrets.
Thank you Connor, Denisa, Regan and the entire team at Alexander & Co Dunstable Estate Agents.
Timi · 30 May 2023
★★★★★ 4/5
GoogleThanks to Stuart, Connor and Regan for supporting me to set up another tenancy. Good to see their proactivity in ensuring it all came together. A good team.
Carol · 24 July 2024
Agent replied · 23 August 2024
Dear Carol Watson,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleIf you're considering buying or selling a home, I highly recommend reaching out to Julia and the team at Alexander & Co. Julia is an exceptional agent who goes above and beyond to ensure a stress-free moving experience. Her expertise and attention to detail are second to none.
In addition, I have had the pleasure of working with several members of Julia's team, including Rhys, Lauren, and Gary, and I must say they have all been outstanding. Their dedication, professionalism, and willingness to go the extra mile have truly impressed me.
Overall, if you want a smooth and successful home-buying or selling experience, look no further than Julia and her team. They are truly the best in the business.
Aaron · 30 April 2023
★★★★★ 5/5
GoogleI have just completed on my house sale with Alexander & Co. I found them very helpful and professional. They kept me informed of the situation as it happened and if I had any concerns or questions they would look into it and call me back straight away. I mostly dealt with Julia, Gary and Lauren. They were a pleasure to deal with and very helpful and made the sale of my house much easier. I would recommend them and if I were to move again I will definitely use them.
Sandra · 30 April 2023
★★★★★ 5/5
GoogleFriendly yet professional, Mark from Alexander & Co introduced an excellent number of prospective buyers to our home and made the sale of our house as easy as can be expected. Mark was on hand when needed, providing advice throughout the process. I would definitely recommend Mark from Alexander & Co to anyone looking to put their house on the market.PositiveResponsiveness, Quality, Professionalism
Sam · 21 June 2021
Agent replied · 20 June 2024
Thanks for sharing your experience with Mark and the company. He always takes ownership of all his clients properties and guides them through the sale all the way to handing over the keys. Kind regards.
★★★★★ 5/5
GoogleExcellent service as always. Donna and the team did a great job of advertising and finding suitable tennents for our property. We were kept regularly informed of viewings and provided with feed back. Donna even helped to source repairs for our kitchen at short notice. And helped to tie up loose ends when we were unable to. Nothing was to much trouble. Friendly professional and reliable. Always providing a value for money service
Debbie · 23 October 2023
★★★★★ 5/5
GoogleAmazing service. I felt that Alexander & co Dunstable went above and beyond.
Liene on the team was supper helpful and listened to all of my needed, then helped me to find the perfect place for my little family.
Would happily go back to them for the next time I’m thinking about moving.
Would recommend
Jake · 29 July 2022
Agent replied
Thank you for your review Mr Posner of Lienes' service we all wish you and your family well in your new property.
★★★★★ 5/5
GoogleI recently bought my first house through Alexander&Co. I registered details with Julia and she found my perfect house really quickly - my partner and I were even able to view it and have an offer accepted before it was listed on RightMove! She made sure that our house hunt was stress-free, so that we could relax and enjoy the experience. Thank you Julia and Alexander&Co!
Michael · 29 July 2020
Agent replied
Thanks Michael, Julia is a real asset to the business and estate agency. She know her buyers requirements and is able to find them suitable properties from our listings. Great that she did this so quickly for you and subsequently the owners also secured a related purchase. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleWe used Alexander & Co for our sale & purchase after living in our home for over 21 years . We would like to thank Mark Summer and his team for all their continued support during the sale & purchase, we found them extremely professional in dealing with the process. Customer service is their top priority. We would highly recommend.PositiveResponsiveness, Professionalism
Pietro · 24 August 2021
Agent replied
Many thanks for sharing your buying and selling journey with us. As a local company we strive to offer the best customer service through the buying and selling process for our clients. Our business has been built on positive customer experience and recommendations over the last 51 years in the town.
★★★★★ 5/5
GoogleThey were amazing with helping me and my partner get a place especially Stuart he would always help us if we called him if we had a question or a problem and also always stuck to his promises of when he would get back to us if he was busy would 100% recommend Alexander & Co cause they are amazing wish there were more stars
Shaz · 29 July 2020
Agent replied
Thank you so much for your lovely review, we all hope you will be extremely happy in your 1st home together. Best wishes Stuart and the Team @ Alexander & Co
★★★★★ 5/5
GoogleAlexander & Co were brilliant and provided us an excellent service when moving in to our first home. Our estate agent Triston was there every step of the way to answer every question that I had as a first time renter, regardless of what the question was, which made the process and our move super easy and stress-free. Couldn't have asked for a better agent!
Sophie · 29 July 2020
Agent replied
Such great feedback for Triston, it really is appreciated Sophie, we all wish you all the very best in your new home.
★★★★★ 5/5
GoogleWant to Thank everyone that helped me purchase my first property. Lauren and Gary had been great, my solicitors were not the best but Gary was on it and chased them whenever it deemed necessary. Finally after around 30 house viewings and over a year I'm a home owner.
Much appreciated,
Patryk
Patryk · 14 October 2022
Agent replied
Really glad we were able to find you the right home after all that time in the market searching for a property. Wishing you all the best for the future.
★★★★★ 5/5
GoogleThank you to all at Alexander & Co for supporting us through our sale and purchase (with a very long and complex chain). Could not fault their dedication to our case at all. Special shout out to Rhys for finding out buyers, to Julia for helping us to find our dream house, Sonya for securing our mortgage, Lauren for keeping us in the loop throughout the process and to Gary who without his persistence I don’t think we would have made it over the line! Once again thank you for all your hard work!!! Could not recommend enough!!!
Sammy · 1 March 2023
★★★★★ 5/5
GoogleExtremely professional, honest and efficient service. At the first meeting Jason came to review the potential for our property he was well prepared, polite and confident.
People were through the door quickly to view the property and the ‘For Sale’ boards hadn’t been up for a week before we received asking price.
Great job, thank you.
David · 17 April 2022
Agent replied
Awesome review from you David. Many thanks for taking the time to share your experience and thoughts with the company. Wishing you all the best for the future and your new home. Enjoy the F1 season.
★★★★★ 5/5
GoogleDuring our house hunt, Julia at Alexander & Co was the most professional agent that I dealt with when it came to keeping in touch, following up, notifying me of new properties and generally just doing what she said she would. Refreshing to see such professionalism, integrity and all round care! If you are looking to buy or sell I would highly recommend Julia!
Gordon · 16 October 2020
Agent replied
Thank you for your very kind review Gordon. Julia and the sales team here strive to offer the best client care even in these difficult times. Good luck with your new home.
★★★★★ 5/5
GoogleWe used Alexander & Co to sell my mother's house a few years ago and received an excellent service from Jason and his team. When we decided to move this year using a different agent didn't cross our mind. We have again received an excellent professional service and would like to thank Jason, Julia and Gary for all their help.
Pauline · 29 July 2021
Agent replied
I`m am very grateful to have had the opportunity and helped you sell another property. All the best for the future in your new home. Thank you for sharing your thoughts about us.
★★★★★ 5/5
GoogleTo whom it may concern,
I am writing to express my heartfelt appreciation and commendation for the exceptional service provided by the real estate agency Alexander LTD, particularly by two outstanding members of their team, Connor McQuillan and Regan Crawford.
From the onset, Connor’s expertise and keen insight into the real estate market instilled confidence in our decisions. His professionalism and dedication to understanding our needs made the entire process seamless and stress-free.
Regan's attention to detail and commitment to excellence ensured that every aspect of our transaction was handled with the utmost care and precision. Her ability to navigate complex situations with grace and efficiency was truly remarkable.
Together, Connor and Regan form an unbeatable duo whose synergy and collaborative efforts have not only met but exceeded our expectations. Their personalized approach and unwavering support throughout our journey have been instrumental in finding our perfect property.
I wholeheartedly recommend Alexander&CC agency to anyone seeking top-notch real estate services. The combination of Connor’s market acumen and Regan’s meticulous execution makes them a premier choice for discerning clients.
Thank you, Connor and Regan, for your exemplary service and for making our experience with Alexander agency a resounding success.
Sincerely, Peter Piwowarczyk.
Piotr · 21 March 2024
Agent replied · 23 August 2024
Dear Piotr Piwowarczyk
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery professional and went above and beyond in making sure we felt comfortable. Sold our house within 3 days and for the asking price. The whole process has been so smooth. Thank you Jason and the team for keeping us in the loop throughout the whole thing and making us feel at ease. Highly recommend!
Meggi · 17 April 2022
Agent replied
Super review Meggi. We always enjoy exceeding our customers expectations when selling their property. Good luck on your new journey.
★★★★★ 5/5
GoogleVery professional and also friendly. Julia was my main port of call and she kept in touch throughout the period of sale. The rest of the team were great too. I thoroughly recommend Alexander and Co.
Ian · 22 December 2023
Agent replied · 21 March 2024
Congratulations on the completion and thank you for the lovely review. We wish you all the best for the future
★★★★★ 5/5
GoogleGreat team at Alexander & Co, Dunstable. Julia Wheatley was our first point of contact in selling our Mum's house recently. She was a total professional and totally understood the emotions that were involved in this process for us. The team at the Dunstable branch were also exceptional in communication and i would totally recommend them. Many thanks. Dave FarrPositiveProfessionalism
Dave · 21 June 2021
Agent replied · 20 June 2024
What a lovely review of your dealings with Julia and the great sales team we have here in Dunstable. We all do care about the clients experience when selling their properties. Kind regards.
★★★★★ 5/5
GoogleAlexander & Co have always had a good reputation in the area, now I know why. This is the first time I’ve bought a property through them and everyone I’ve dealt with is really helpful and friendly, a special thank you to Lauren Curtis and Gary Brooks who are both excellent.
Geoff · 2 October 2022
Agent replied
Great review Geoff. Thanks for taking the time to share your experience with us. Sales progression here are worth their weight in gold for the service they deliver to the clients.
★★★★★ 5/5
GoogleAlexander and co handled my sale and I'm glad I chose this company, local, professional,a great team at the office ,and spot on with the valuation, achieving full asking price , thanks Julia Lauren and Gary always on hand with help whenever needed. I would recommend and use again
Maura · 13 December 2022
Agent replied
Lovely review from you Maura. Really appreciate you taking the time to recognize the great service the team provided for you while selling your home. Wishing you all the best for the future
★★★★★ 5/5
GoogleWe was very satisfied about the experience, for us it s the first time we go through something like this.. and for the beginning I was a bit scared about the people I ll meet at the agency. Many time I heard about them bad things but we was very lucky to meet this guys Connor McQuillan and Regan Crawford. They are very nice people, sociable, all the time they answer our questions, they are respectfully. I don’t have nothing bad to say about them ! Good luck guys and the agency have to be proud of you!
Doris · 29 February 2024
Agent replied · 27 December 2024
Dear Doris Elena
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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