Every review we hold for the Dunstable office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently bought our first home through Alexander & Co and was really pleased with the service received. Julia and Gary were nothing but helpful throughout the whole process and were great at communicating any updates. Would highly recommend and would definitely use again in the futurePositiveQuality, Professionalism
Melissa · 21 June 2021
Agent replied · 20 June 2024
We really appreciate your time in giving Julia and Gary here such a lovely review of your service received from the team here at A & Co. We look forward to hearing from you when your ready to make the next step in the property market.
★★★★★ 5/5
GoogleWorking with Alexander to secure a home was one of the most reassuring assistance I have gotten. Special thanks to Dennisa and the entire time for making the journey a smooth sail.
Mercy · 2 May 2023
Agent replied · 31 July 2023
Hi Mercy, thank you so much for your review we wish you well in your new home.
★★★★★ 1/5
GoogleScam client holding deposit and never responded. Everything said its fine before you pay your holding deposit. After you paid they will say third party decline your application then keep your deposit. No matter how you ask they only say transfer your case to manager then no respond for months. Bad quality agent not recommended
Ho · 16 October 2024
Agent replied · 23 October 2024
Dear Ho Kwok,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleThese agents rent properties knowingly to drug dealers that grow drugs. They don’t evict them even after endless reports from neighbours. If you’re going to rent your property through them think twice. There’s plenty of law abiding rental agents to choose from. Choose carefully if you want your property back in one piece. No stars if I had the option.
Mick · 25 July 2024
Agent replied · 24 August 2024
Dear Mick Fish,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMade everything look easy. Start of tenancy and end of tenancy help was there to make it look easy.
Special thanks to Hannah NewmanProperty Manager. Very helpful, fast and understanding.
Very professional.
Wound suggest 100%
Kostas · 2 December 2022
Agent replied · 31 July 2023
Thank you so much for taking the time to review the staff and service Kostas wish you well for the future.
Kind regards
Stuart and the team at Alexander & Co
★★★★★ 5/5
GoogleI have recently rented a property managed by Alexander & co, I have been attended by Stuart and Connor for the referencing and they have been amazing. All the process was very quick and I am so happy in my new house.
I high recommend this agency as much superior quality and standards compared to others in the market.
Thank you Stuart & Connor and thanks Alexander&Co team.
Gabriele Levada
Gabriele · 31 July 2022
★★★★★ 5/5
GoogleThanks so much to Mark and Aimee at Alexander & Co in selling my property in Dunstable. Always good advice from beginning to end. No call went unanswered or email unreturned. This was a stress free as it could have been. Very grateful for a wonderful service.
Liby · 19 January 2021
Agent replied
Thank you very much for taking the time to share your experience with us. Even under these really challenging times the team here is committed to provide the best service we can. Good luck for the future in your new home.
★★★★★ 1/5
GoogleOne of the worst estate agents out there. Sold me a property clearly sold as 'Freehold'. Only once I was around £2.5k in with fee's, solicitor costs, searches and surveys did i then get told it was actually a share of freehold properly. and came with extra costs. Way past the date to pull out and was to invested in (turns out they held this vital info back deliberately)..... When you talk to them they just try and wriggle out - to this day didnt get a formal apology. Wouldn't buy a house through them again - ALL BUYERS BEWARE!!!!!!!!
Mike · 2 March 2023
Agent replied · 31 July 2023
The property is `Freehold` as described and shown. You had the copy of the title plan with the sales memorandum at the outset of the purchase(before any costs incurred). The sales progression team explained to you about the grounds charge as the property is a cluster home. At the point of exchange you tried to renegotiate the purchase price which the owner declined. You decided to exchange. The team here never put any pressure on you to proceed with the purchase and you could have withdrawn at any point. If you would like to discuss this further then please give the office a call.
★★★★★ 5/5
GoogleFriendly yet professional, Alexander & Co introduced an excellent number of prospective buyers to our home and made house-selling stress-free. Thanks to all the team at Dunstable especially Julia and Jason, and to Gary for co-ordinating the after-sales process. Merry Christmas and Happy New Year!PositiveProfessionalism
Julie · 21 June 2021
Agent replied · 20 June 2024
We all wish you a Merry Christmas & A Happy New Year in your new home. So glad that we got you moved before the festive break. Good luck for the future and thank you so much for a lovely review.
★★★★★ 5/5
GoogleReally friendly and professional agents, Julia was an absolute pleasure to work with, friendly, very professional and responsive. Gary took the stress out of communications with solicitors, making the exchange so much easier. I would highly recommend and definitely use Alexander and Co again.PositiveResponsiveness, Quality, Professionalism, Value
Elena · 12 January 2021
Agent replied
We really appreciate your review Elena. We have a great team here and work hard to deliverer the best results for all our clients. Good luck in your new home.
★★★★★ 1/5
FacebookIf I could give 0 stars I would. We sold our house through Alexander as a house we wanted was for sale with them so felt it was easier. Everything was fine at the beginning but once it was on the market and we had like 3 viewings, there was no interest in selling it. One person viewed ours and wanted it but had to sell their house still but to Alexander that meant 'someone wants it, let's not bother anymore'. During the pandemic, our house sale fell through yet we didn't find out through our own agents who were Alexander. We had a weekly courtesy call from the estate agents we were buying through but not a peep from Alexander, the estate agents we are paying. When we resold, we complained so suddenly they took an interest for about 5 minutes. When we exchanged contracts and were agreeing move dates, I was doing all the leg work and heard absolutely nothing from Alexander. Since talking with others, I have not heard anyone with one good thing to say about this company. I can't believe I had to pay them nearly £4000 yet the other estate agents helped me and kept in contact with me far more. This is only a snippet of the issues we had so you can only imagine how stressful our move was. An embarrassment of a company, please don't ever waste your time or money.
Katie · 26 September 2020
★★★★★ 5/5
GoogleVery good service and professional Melinda
Anthony · 13 March 2026
Agent replied · 13 April 2026
Dear Anthony Mitchell
We greatly appreciate your 5-star review and the time you took to share your experience with Melinda. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLauren was very helpful during our process of finding and purchasing our home. She was very responsive and provided information and help every step of the way. I would 100% recommend her and the agency to assist anyone in buying a home.
Alexandra · 19 November 2021
Agent replied
The customer experience, helping the clients along the buying and selling process in their property journey is Lauren`s goal. She does a wonderful job here for the team, nothing is ever an issue for her to deal with. Good luck in your new home and thank you for giving Lauren the recognition she deserves.
★★★★★ 5/5
GoogleI have known this team for many years now as a landlord and as a seller of property, and they have always been professional at all times, even when the bearer of bad news when my boiler has broken down etc.
Richard in particular is worth a special mention, keeping me informed on the situation in a fast efficient manner. Stuart and Anne are always on hand when Richard is not around and act in the same manner. I would not hesitate recommending this organization on any sides of the business they excel on all fronts.
Martyn · 19 February 2020
★★★★★ 5/5
GoogleJulia Wheatley & her colleagues where incredibly supportive and professional in overcoming many challenges in a difficult and protracted sale. Always there to help and consistently reliable in returning calls, providing updates and ongoing advice. They earned their fee and I would recommend to others. Many thanks..
Brian · 10 December 2024
Agent replied · 24 December 2024
Dear Brian Copeland
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSienna and colleagues at Alexander and Co were amazing.
Finding new tenants for my property in quick time and providing a smooth transition from old tenant moving out to new moving in.
Very much appreciated !!!
Marc · 13 March 2026
★★★★★ 5/5
GoogleGreat company, Mark is very attentive and professional. He worked hard to get the house marketed and viewings booked in. He ensured we were updated regularly and advised on how to move things forward. I would highly recommend them and wouldn’t hesitate to use them again.
Brad · 23 July 2020
Agent replied
Thanks Brad, Mark works tirelessly for the vendors and takes a real pride in providing excellent customer service.
★★★★★ 5/5
GoogleHannah has been my property manager for the duration of my tenancy and her communication is always fast and efficient when dealing with any queries we’ve had.
Ann-Marie · 2 May 2023
Agent replied · 31 July 2023
Thank you Ann-Marie for your re view of Hannah's service - much appreciated. Best wishes Alexander & Co Dunstable
★★★★★ 5/5
GoogleMy wife and I have just purchased our property through Alexander & Co Dunstable Estate Agents who were very professional and we have nothing but praise for them . Gary & Lauren I was mostly dealing with, they were polite, courteous , personable and someone who were easy to talk to . What we particularly liked was they always went an extra mile and Gary took a lot of initiative if there was any delay from the solicitor for chasing them. Would definitely use them again if the need in future. Excellent well done and Thank You.
Basil · 2 November 2022
Agent replied · 31 July 2023
Lovely review from you Basil. We do try to make the process as stress free as possible for the clients and assist at every step of the way. Lauren and Gary are always there to help.
★★★★★ 4/5
GoogleVery professional service. Thank you to Gary and team for negotiating a great price and support with dealing twist and turns of the sale. Really pleased we exchanged contract last week!
Samrah · 2 December 2022
Agent replied · 31 July 2023
It was a pleasure to help you again after all these years with the sale of your home. I hope we can be of service when you want to buy on in the near future.
★★★★★ 5/5
GooglePurchased our property through Alexander & Co. and was really pleased with their service. Jason was friendly and polite through, he really helped push through our purchase during these difficult times. Thank you for your help in getting us our new homePositiveResponsiveness, Quality, Professionalism, Value
Rebecca · 21 June 2020
Agent replied · 20 June 2024
It was no trouble. Certainly tough times working for home and trying to manage the sales and in this case the purchase for you during lockdown. Good luck with the new home.
★★★★★ 5/5
GoogleI was pleased with the service. Mark was polite and knowledgeable about the property market and prices. They managed the sale very well and communicated throughout. I live away from the area and I was confident they looked after matters on my behalf.
Elaine · 20 December 2020
Agent replied
Many thanks for your review Elaine. Mark did a great job for you with securing the sale and then looking after the property as you weren't local to the area. Good luck for the future.
★★★★★ 5/5
GoogleThe best agents in Dunstable!
A big thank you for all your support in our buying process.
I would definitely used them again if need it and i highly recommend them.
Adrian · 6 April 2026
★★★★★ 5/5
GoogleI'm regularly in contact with them and they are always helpful. And if they promise to ring me back they do! Jason was excellent helping us sell our house: professional, courteous and efficient.
James · 31 July 2022
Agent replied · 31 July 2023
Many thanks for taking the time to give us a kind review of your experience James. Wishing you and Clare all the best for the future.
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