Trusted Agent profile · Dudley, West Midlands
Verified
★★★★★
483 reviews across 2 platforms
215 High Street, Dudley, West Midlands, DY1 1PB
Your Move's office in Dudley, West Midlands, at 215 High Street, is rated 4.6 out of 5 across 483 reviews on two platforms, including 482 Google reviews rated 4.6.
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from Your Move Dudley. Najma was so helping throughout the process.
Thank you Noman for your five star review. Myself and the team at Your Move wish you all the very best with your investment purchase in Erdington. Should you need any of our services in the future please do get in touch 💚 Many Thanks Najma Birmingham Manager 07929 715007
5/5
GoogleMet with Jake Drew - their Sales Consultant - and he was a pleasure to deal with - courteous, attentive, humorous and not at all pushy - a real asset to the Your Move team.
Hi Leigh Thank you for taking the time to leave Jake such a nice review. We love getting 5 stars. Tony Thornton Your Move Dudley
5/5
GoogleThank you to Charlotte you have been very helpful and communicative throughout, good customer service. I would most definately reccomend Your Move to family and friends.PositiveResponsiveness, Professionalism
Hello Veronica Thank you for your positive feedback. Great to hear that you'd recommend us to your friends and family. All the best from all of the team at Your Move Dudley. Regards Tony Thornton
1/5
GoogleVery disappointing! We had a viewing five weeks ago for a "furnished" house as advertised. Then, after we said okay, they changed it to be part furnished so I asked the agent several times to know what furniture is missing but she never got back to me. Even after we decided to take the property we had to wait for 4 weeks to have another viewing as the refurbishment work has not finished despite claiming that the house is ready to move. Eventually, we decided to pull out but the agent response was so unprofessional and disrespectful accusing us wasting their time!!! What about our wasted time and money paid for the holding deposit!!!
Hello Mr Anas apologies in regards to your experience with the letting of one of our rental property's, the property was advertised as part furnished (not fully furnished) as the landlord was doing cosmetic work to the property we couldn't confirm what was staying or going in the property also in regards to the reviewing you always confirmed you were happy to view the property in its complete state not wanting to view it as it was being decorated. You attended the office on Saturday and i had explained the landlord was abroad as you sat at my desk i called the landlord numerous times to get you booked back around you explained how eager you were to move and i prioritized your file Saturday and Monday to get you moved in ASAP. Your reviewing was booked in for the Monday and the demands that had been put to the landlord were unreasonable at the reviewing which the office did not attend, Tuesday morning you wanted to withdraw your application as a dining table and sofa weren't provided, after spending a lot of time going backwards and forwards to the landlord the landlord agreed to contribute funds towards the sofa and dining table for which previously you had confirmed if she would do that you would proceed with moving into the property however this wasn't adhered to, although there were mattresses at the property at the original viewing at the reviewing you demanded the landlord provided brand new ones and carpet the property throughout when it was quality wooden flooring throughout, the landlord was not in agreement to do this, I can only apologies you feel you have lost money however the landlord and ourselves have bent over backwards to please you but on this occasion have struggled to do so. We wish you the best with your property search and hope you find something more suitable. Many thanks.
5/5
GoogleEverything has gone smoothly from start to finish thanks to Najma and the team.
Thank you so much Omar I really appreciate your kind words and wish you all the best with your purchase in Great Barr. Many thanks Najma.
5/5
GoogleThanks Najma and Tony for helping me through the process of selling my home.
Thank you Rezwan for instructing Your Move to sell your property in Birmingham and for the five star review! Wishing you all the very best in your new home Najma 😊 …
5/5
GoogleCouldn’t be happier with the service we have received. Paul has been friendly, professional, and has explained everything clearly. Paul gave an accurate valuation for our home, and has sold just a day after being listed! Also, Your Move’s rates are very reasonable. Would highly recommend.
5/5
GoogleAbsolute terrific services. Dealt with a young lady by the name of Louise and I can’t stress how professional and helpful she was in purchasing my first house. Louise recommended a mortgage broker and solicitors, who were great, and she made the process smoother. Thanks again Louise 😊. …
Hi Declan Thanks for the feedback. It's great to hear that you received excellent service from Louise. You're feedback is very much appreciated 😊 …
5/5
GoogleDealing with Jake perfect Keeps us updated on progress Of the sale and auction Very organised & professional 1 month and deal going through Possibly completing in a month Thanks again Jake & team for keeping us fully informed. Hope to sell with you again. 5 ⭐️⭐️⭐️⭐️⭐️
Hi Tim Thank you for taking the time to leave Jake a review, as the newest member of the team, it's lovely to hear such positive feedback. Kind Regards Charlotte Bradley Your Move Dudley
5/5
GoogleTony was exceptional. I will be definitely buying my second home with them
Hi Offor Thank you for leaving me a 5 star review. I hope you're settling well in to your new home and everyone at Your Move Dudley wishes you and the family many happy years there. Tony Thornton Your Move Dudley
5/5
GoogleVery lovely people and very quick to get through applications, we visited and moved in a new flat within a week! Unbelievably efficient, would recommended Ms. Pain, she was delightful and dealt with our paperwork professionally despite how little time she had to comb through them :)
Hi Naonni Thank you for taking the time to leave us a 5 star review. Moving home is a stressful time so we really appreciate you making the effort. 😊 😊 😊 Tony Thornton Branch Manager YourMove Dudley
5/5
GoogleRecently rented a house through YourMove with the support of Bethany. The whole experience has been quick and easy, around 3 weeks from viewing to move in date with Bethany providing updates and communication throughout. Would definitely recommend.
Hi Jodie Thank you so much for leaving us a five star review. Beth said you were a pleasure to deal with and we all hope that you are enjoying your new home, it certainly is a gorgeous property. Thanks again David Stokes Lettings Manager Your Move Dudley 01384 319276
5/5
GoogleProbably the best agent services I have received so far. Fast reliable prompt response. I was attended to by Elizabeth Hodgetts she is such a pleasant when well detailed agent. She really does understand and do her job very well.
Hi Olawale Thank you so much for leaving such a nice review. Elizabeth prides herself on great customer service so it's nice to see her getting so many good reviews. Tony Thornton Your Move Dudley
5/5
GoogleI've used Dudley Your Move for a couple of years to market and let my rental property and have always found them brilliant, particularly Naj and Dave. Would definitely recommend.
Thank you Tina the branch really appreciate your feedback
5/5
GoogleDont often set reminders for myself inorder to leave a review but David Stokes at your move is a Gem! Just one call and I was able to get everything that I needed sorted out right away.
Dear Gobind Glad to hear you were impressed enough to leave a review, we agree he really is a gem. We look forward to working with you in future. Kind Regards Charlotte Bradley
1/5
GoogleVery disappointed with the Agents. After using their letting services for a fully managed service over 9 years l did not receive that service but paid for it. However now decided to sell the property and had a valuation via Paul and was going to shop around for best servcie in sales. With his sales tactics he convinced me not to decorate property but needed work doing. Said he has 12 potential buyers and got me to sign the dotted line but did not provide a copy of the sales agreement and put a 'sole agency' contract. Did not advise l have 14 days cancellation. Under the laws of the FCA they mis sold and have breached. Tony the manager who became agressive because l went to another agent slammed the door behind me when l went to collect the keys because l have logged a complaint with Head Office. He pushed me for a sale at much reduced priced so that he could benefit from his commission. Be careful and Paul didnt even have the courtesy to reply to my email as he gave false information at time of valuation and getting me to sign the contract l didnt have my glasses with me and l asked him if l am tied into anything. His reply was 'No Sale No Fee'. So l decided to not advertise and therefore there is no sale so no fee. (deceitful staff)
Thank you for your comments. We take all feedback seriously, however in response to your concerns about being mislead into signing the agreement, we must point out that you raised no concerns about this, or the service you received until you wanted to instruct another agent. We reminded you that we work on a sole agency basis for a fixed time period, which is common practice in this industry due to the investment we make in marketing your property. The other estate agent should have made you aware of the implications of instructing another agent during a sole selling period. I appreciate that you are frustrated with the level of offers made, but we tried to be honest with the feedback from several viewers and you did indicate in writing that you were prepared to accept. In relation to the allegations of the manager being aggressive to you, this has been refuted and several witnesses have made statements indicating that you were in fact aggressive towards the staff member. Thanks again for your comments and we wish you all the best in the future.
5/5
GoogleWe have had a fantastic experience with Bethany Pain at the Dudley branch. She is very kind and professional and managed to get all our paper work done super quick and efficiently and we were able to move in very quickly.
Hi Chloe Thanks for taking time to leave us a review. Much appreciated. Tony Thornton Your Move Dudley
5/5
GoogleVery professional service from the team, especially Tony, who always found time to make sure everything was moving on smoothly.
Hello Daniel, Thank you for your kind review, we always endeavor to give our buyers the best level of service. All of the team at Your Move Dudley wish you the very best with your new home Kind regards, Tony Thornton
5/5
GoogleReally enjoying the friendly property sales experience of Jake Drew as he is going above and beyond to liaise with tenants and organise viewings to suit their availability - have used 'Your Move' for purchasing and selling before and never been disappointed. Excellent service so far!
Hi Ashley Thank you for leaving us great review and five stars. Jake is new to the team, so it's nice to hear that he's already doing a good job. Thanks Tony Thornton Your Move Dudley
5/5
GoogleWe had a very good experience with your move. Beth was always helpful and answered any questions we had. Really grateful for all the help and guidance she gave me and my partner.:)
1/5
GoogleWorse experience of my life. As a first time renter . Never owed rent yet when I complained about rats, damps and the list of repairs in the property I was served s21 and told the landlord wanted property back to sell.... Big FAT LIARS RUN AS FAST AS YOU CAN FROM THESE
Dear Winsome As a responsible lettings agent we take pride in addressing any maintenance issues with our properties and therefore are disappointed that you have decided to leave this feedback. Unfortunately we can't prevent maintenance issues occurring but having reviewed your file, I can see that all issues reported were dealt with in a timely manner. We instructed pest control within 24 hour of you reporting the mice in the loft, the mould you refer to was a small amount of condensation which was dealt with immediately. I also note that all of your concerns were heard by the judge as part of the possession hearing and the judge ruled in our favour. The landlord needed to sell the property and therefore serving the Section 21 was not a result of you reporting issues. As your agent we tried to work with you and offered you similar properties to prevent litigation action. We wish you all the best for the future. Charlotte Bradley Assistant Branch Manager
5/5
GoogleBig thank you to the team at your move very helpful and very professional… big thanks to najma very professional and brilliant at her job and made it happen for me to get the house I would use them again and recommend them to all my family and friend once again a big thank you
Hello Mohammed I hope you are well. Thank you for leaving myself and the team such positive feedback. We wish you and your family all the happiness and best in your new home. Many thanks Najma 💚 Birmingham Manager 07929 715007
5/5
GoogleThank you very much Elizabeth for your professionalism,very good organisation and being so helpful and patience to get us through changing the house .Everything went so smoothly and moving the house was a pleasure with you .Thank you very much !!😊🥰🙏 …
5/5
GoogleMany Thanks Naj, Tony, Paul For your professional friendly support when marketing my home. You were always willing to advise and support any little detail. Brochure details were great , Good accurate information with good photography. Naj Arranged open day when i was on holiday. Which proved to be a great move , FOR YOUR MOVE.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Dudley office has 483 reviews across two platforms: 482 on Google, 1 on Yell.
Your Move Dudley is rated 4.6 out of 5 across all 483 reviews, and 4.6 out of 5 on Google from 482 reviews.
Your Move Dudley, 215 High Street, Dudley, West Midlands, DY1 1PB.
