Hunters Stourbridge reviews in Dudley

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.

Abigail · 5 August 2024

★★★★★ 5/5

Google

We recently had dealing with Mr Ellis Hill of Hunters estate agents in Stourbridge, he was truly very professional. The way he kept us informed of proceedings and updating us at every opportunity with regards the purchase of a property he was overseeing. A great asset to Hunters.

Andrew · 26 July 2024

★★★★★ 5/5

Google

Jack and Ellie provided us with fantastic service selling our parents house in Kingswinford. And they did it all with 2 brothers living miles away from the Black Country in USA and Southern UK which required joint decisions in different time zones! They were responsive, helpful, friendly, professional and got the job done at a very reasonable cost. Thank you!

Ian · 24 November 2023

★★★★★ 5/5

Google

We would always recommend Hunters following our own experience with them. They went above and beyond to help our sale go through as quick and smoothly as possible. Nothing was ever too much trouble for them. We had a guy named Ellis and he didn’t just treat us like a client it was more like a friend and made you feel he really wanted the best for us. Would never consider any other company if we move again. They were very reasonable and no hidden costs. Lovely experience with them, thank you.

Emma · 24 November 2021

★★★★★ 5/5

Google

We sold our house through Hunters and although there were over 60 viewings and lots of interest, the whole process took over a year. Yet, all the staff at Hunters always stayed positive and committed to helping us reach our desired outcome. Their communication is first-rate and we were always kept informed about forthcoming viewings and the feedback from viewings. Ellis, who is absolutely amazing, was our contact after we accepted an offer, and he did his utmost to keep the sale on track. We really appreciate all the help that we’ve had from everyone at Hunters.PositiveResponsiveness, Professionalism

Halcyon · 24 November 2021

★★★★★ 5/5

Google

We had an exceptional experience from Hunters during our recent home move. The support and dedication from Ellis and Ellie to get us into our new home was superb. Ellis worked tirelessly and kept us up to date through every stage of the move. Thanks Hunters, we're not planning to move again for many, many years but if/when we do we'll be using you again. Matt, Laurie and family.

Matt · 4 January 2025

★★★★★ 1/5

Trustpilot

INCOMPETENT

Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.

Anonymous · 12 July 2024

★★★★★ 5/5

Trustpilot

Hunters Estate Agent review

Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.

Jen · 2 October 2022

★★★★★ 5/5

Google

Recently purchased a property through Hunters and I honestly couldn't praise them enough. Ellie handled my purchase and went above and beyond to ensure everything went smoothly and I understood where we were in the process every step of the way. Communication was impeccable and really reassured me during a very daunting process. I highly recommend Hunters to all.

Stephanie · 24 November 2023

★★★★★ 5/5

Google

Our experience with Steve and Sam from the start to finish was great. They helped us find the perfect house and helped make the process as smooth as possible. We have no hesitation recommending Hunters and would definitely use them again!

Sarah · 24 October 2024

★★★★★ 1/5

Trustpilot

Not recommend at all

Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid

John · 24 February 2026

★★★★★ 1/5

Trustpilot

Appalling customer service from the…

Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.

Chris · 10 July 2024

★★★★★ 5/5

Trustpilot

I have dealt with Janet Tretton at the…

I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly

Bronwen · 23 February 2024

★★★★★ 5/5

Trustpilot

Hunters Northenden branch

Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.

Kerry · 29 August 2021

★★★★★ 5/5

Trustpilot

I have been with M&M property since…

I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani

Alessia · 1 February 2024

★★★★★ 5/5

Google

Recently found a new lettings property via Hunters, we were in temporary accommodation in meantime so really appreciated how swiftly Abi Daly processed our application and all the necessary paperwork. Any enquiries, she was incredibly prompt and we felt were in competent hands.

Jade · 25 August 2024

★★★★★ 1/5

Trustpilot

Hunters is a joke

I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.

King · 23 May 2024

★★★★★ 5/5

Google

Great service from start to finish. Ellis, my agent kept me well informed throughout the whole process. Nothing was too much trouble and I would always recommend them to anyone buying or selling property. Many thanks to the whole team.

Lissia · 24 September 2024

★★★★★ 1/5

Trustpilot

Put things in place so the eldely…

LUDLUM HOUSE 1 ROOM £ 140 A WEEK ....Put things in place so the eldely residents can enjoy there life there change him That runs it he is useless never there gettjng paid too siy on his fat arse the cleaner well thats a waate of time

Karen · 12 August 2025

★★★★★ 5/5

Google

Absolutely amazing service from Hunters, helped every step of the way with the process of moving. The lady that helped out with the whole process Abi Daly, was amazing throughout everything 5* rating isn’t high enough really. But a big thankyou to yourself and everyone.

SCOtt · 26 June 2024

★★★★★ 5/5

Google

Hunters proved themselves to be the best estate agent I have ever sold a property through. The initial visit and valuation were completely professional, honest and trustworthy. We had the standard three valuations and selling costs and from the start they proved to be ahead of the game with knowledge and commitment. Having decided that they were to act for us they proceeded swiftly with photographs and literature preparation, producing error free material in just a couple of days and the sale went live on the weekend just 24 hours from the photo's being taken. They marketed the property effectively and followed up all leads, once the right buyer had been identified they worked to consolidate the sale. I received numerous updates the whole way through and was never left wondering what stage any part of the process was at. I have already made personal recommendations to friends and would not hesitate to further recommend Hunters to any potential seller - or buyer.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 12 January 2021

★★★★★ 5/5

Google

Excellent customer service, can't recommend Hunters Stourbridge highly enough. Beckie looks after our rental property portfolio and she makes the whole property management process efficient and stress free for us. Any questions are promptly and professionally responded to and nothing is too much trouble. Big thanks to the team at Hunters Stourbridge.

Chris · 28 January 2024

★★★★★ 5/5

Google

If you are looking for a proactive and professional Estate Agent then Hunters in Stourbridge are the one. Jack in particular is fantastic and this certainly rubs off on the rest of the team. They call back when they promise they will and have kept us updated throughout the whole process. Nothing was too much trouble and their positive and upbeat attitudes are very rare to find. Hunters are a breath of fresh air and a pleasure to deal with during the stressful selling/buying process. I would not hesitate in recommending Hunters Stourbridge and have sang their praises a number of times to friends and family. Thanks again to Jack and all of the team, you were truly fantastic and other local estate agents (naming no names) need to take a leaf out of your book. The blue Hunters boards are dominating the area and this is why!

Amy · 24 November 2020

★★★★★ 2/5

Trustpilot

An unfortunate attitude from Hunters

My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.

Matthew · 2 April 2024