Trusted Agent profile · Dudley
★★★★★
1,026 reviews across 3 platforms
11a St John's Road, Stourbridge, DY8 1EJ, Dudley, DY8 1EJ
Hunters's office in Dudley, at 11a St John's Road, is rated 3.4 out of 5 across 1,026 reviews on three platforms, including 384 Google reviews rated 4.9.
384
Reviews on Google
This office
29
Reviews on Facebook
Business-wide
613
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Hunters Stourbridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dudley.
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
5/5
TrustpilotWe would like to thank the Stourbridge…
We would like to thank the Stourbridge team, especially Jack & Ellie for their continued help and support during the time of selling our mums house. They were very professional and communicated with us on a regular basis keeping us informed of the progress of the sale. We would have no hesitation in recommending the Stourbridge team in the future. Anne Verlander & Ruth Jones
5/5
FacebookWe recently sold our house through Hunters. I can’t recommend them enough. Harry was fantastic from start to finish. Constantly keeping us in the loop with the progress of the chain. Everyone I’ve spoken to on the phone there, have always been very friendly and polite. We would happily use Hunters again in the future. 😊
1/5
TrustpilotExtremely bad experience with Unprofessional and Rude people... Preston Road Wembley branch
Preston Road Wembley Branch I regret to say that my experience with your service has been extremely disappointing. The level of unprofessionalism displayed throughout the process was astounding. From misleading information to outright lies, it became clear that your team was not transparent or trustworthy from the start. Unfortunately, after the deal was finalized, your true nature became even more evident. The promises made prior to the transaction were not upheld, and your team showed a blatant disregard for customer satisfaction. I would strongly caution anyone against working with your company. Thank you for making this an experience I will never forget, but for all the wrong reasons.
5/5
TrustpilotThank you so much to Rob
Thank you so much to Rob, I believe, that’s his name for going the extra mile to get my wristwatch fixed. It had unfortunately come apart whilst they were trying to install a battery. I am eternally grateful as the watch was special to me. They were most apologetic and ensured that everything was done to get the thing up and working. So once again thank you for your excellent customer service.100%
5/5
FacebookI would recommend Hunters to anyone who is looking to sell their property! Steve was professional, friendly and understanding of our working commitments.. He went out of his way to visit us after work and was always quick to reply to queries..either by email or phone. Our property was up for sale with a board outside the day after we requested it. The photos were taken with care and thought and the price was competitive. We felt supported throughout our sale and knew we could contact Hunters at any time. We all know how stressful selling a house is..but Hunters made it all that bit easier. If you are wondering who to sell with..don't hesitate to contact Hunters :)
1/5
TrustpilotHunters
Hunters- Wallasey branchHunters- Wallasey branch. Horrendous. Absolutely no compassion or care during Covid-19. Even though the landlord is probably taken advantage of his mortgage holidays. Had no working fire alarms since February!!! Don’t reply to emails or answer the phone. DO NOT RENT OFF THESE. House was filthy when we moved in took me 4 days to clean before stuff could be moved in- told them this and they just said rented as seen.
1/5
TrustpilotAbsolutely the worst estate agents
Absolutely the worst estate agents , I booked a flat viewing at 4:45pm on Friday evening , I was left a voice message in the morning asking if I couldn’t attend please let them know, I was attending so not necessary, I drove for 50 mins in rush hour traffic and got to the property about 4:47 pm 2 mins late, on the travel over I phoned up the company 4 times leaving messages saying I will be slightly late no answer, when I go to the property the agent wasn’t there , no phone call to my mobile at any point, I knocked on the door and the owners were there very surprised to see me 🤔🤔 I said hi I have a viewing which they replied oh we didn’t know and there has been no agent there today waiting for me, it was very awkward looking around and then I left, the whole situation was a joke how DARE YOU treat potential renters/buyers that way not even turning up and even letting the owners know, waste of my travel time and petrol money , email the agents and they replied back there was someone there but because u was 2 min late they left as there to busy to wait, CROCK of S**t no one was there confirmed bye the owners, I really hope your company goes bust and u all lose your jobs , I should of look at the reviews on here before contacting your agency as there shocking and the worst Iv ever see. For a company Shameful Sharon mcevoy rude lady stay clear
5/5
GoogleAbi's knowledge and professionalism has been really amazing throughout the whole rental application process. I have, especially, really appreciated, her proactivity in keeping us updated along every step, as it has not been something we've experienced with other Agents. Can't wait to move in now!
Thank you for your review, Jess. We are pleased to hear you have been happy with your experience throughout.
5/5
GoogleHunters had been amazing helping and support us in buying our home with them! Ellie especially has been brilliant, not only putting up with me and the constant phone calls but also having to navigate the ever changing circumstances!! So pleased to be in our new home and couldn’t have done it without Hunters and Ellie.
Hi Mark, thank you for sharing your positive buying experience with us. All the best in your new home!
5/5
FacebookI have rented with Hunters for just over a year. During that time Beckie has been a pleasure to deal with and has always got back to me promptly with any inquiries I have had. Thank you again! 😁
1/5
TrustpilotAvoid at all costs. The worst of the worst!
Couldn't have come across worse agents. Took two months to get the house on the market because of continuous delays with contracts, photos and communications. Extremely unresponsive overall, would sometimes have to call for weeks to get an answer or an update. The agents come to house viewings without knowing anything about the house and they lie more than any service provider I've ever dealt with. The absolute bottom of the barrel of estate agents. Avoid at all costs!
1/5
Trustpilot8yo living in freezing apartment for over a week
The flat has no heating and the boiler is not working, while the agent claimed that they are working fine during the viewing. The engineer said it takes 3-5 working days to get the parts to fix the boiler, my 8yo has to live in freezing cold apartment for more than a week. The agents just sent us 2 portable heaters and said we have to bear with it.
5/5
GoogleJust wanted to take the time to write this review about the fantastic service we have received from Hunters estate agents but most importantly from Elisha. Helping us with our application through every step of the way, and going above the usual call of duty. Would highly recommend using Hunters and massive thank you again to Elisha. We now have our dream home.
Hi Harry, thank you for taking the time to leave us a review. We are pleased to hear you would recommend us!
1/5
TrustpilotIf I could give zero stars or negative
If I could give zero stars or even negative stars, I would. From renting the property, collecting the keys, discussing the lease renewal, to the recent issue with rent payments, it has been a complete disaster. When I first viewed the property, I told the agent at Hunter that my current lease was ending soon and I needed to speed up the process of getting the keys. The agent assured me it would be fine and agreed to hand over the keys on Monday. However, I spent the entire Monday chasing them from morning to evening, even going to their office, but still didn’t get the keys. When I arrived at their office, they told me some documents weren’t signed. I couldn’t believe they only realized this after I had to show up in person. The next day, I contacted them again in the morning, and once again, they weren’t ready. It wasn't until late Tuesday, right before their office closed, that I finally got the keys. A year later, when it was time to renew, Hunter told me the landlord agreed not to raise the rent, and I immediately accepted. They sent over the renewal documents, but before I could sign and return them, they called the next day saying the landlord had changed their mind and wanted to increase the rent by £200. I was shocked. How could they go back on their word? Hunter even insisted that the landlord had the right to do so because there were still two weeks before the lease renewal, otherwise, the landlord could end the tenancy. This felt like bullying, but I had no choice but to agree. Yesterday, I received the payment invoice for the renewal, but the amount listed was still the old rent. Since they issued the invoice, I paid the amount stated. Today, they realized their mistake and sent me an email asking for the remaining balance, even rushing me to pay immediately. I was at work at the time, so I couldn’t make the payment right away. Later, Hunter's agency called me, and instead of being polite, they demanded I pay as soon as possible. I told them I was working and couldn’t pay immediately, and that it was their mistake, not mine. They insisted I pay after work, but I had other commitments. I can’t believe they made the mistake but still had such a rude attitude. I will never use this company again, and I hope they go out of business to avoid further damaging the reputation of service companies in the UK.
5/5
GoogleHunters Stourbridge simply went above and beyond in managing my house sale. I can not recommend them enough. Ellis in particular was incredible in managing everything and we literally spoke daily! Ellis, you’ve been amazing throughout this whole sale and purchase process, I couldn’t have done this without you by my side! Thank you so much for everything!!
Hi Claire, thanks for taking the time to leave us a review. We are pleased to have helped you throughout the process.
5/5
TrustpilotWe are incredibly grateful to Real…
We are incredibly grateful to Real Estate Agency HUNTERS and especially to Nicole Coombes for her outstanding support throughout our home-buying journey. She was always available, extremely responsible, and made the entire process smooth and stress-free. As first-time buyers, we truly appreciated her friendly and professional approach, which gave us confidence at every step. Thank you, Nicole, for making this experience so easy and enjoyable!
1/5
TrustpilotI had Terrible Experience, Avoid at All Costs
I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.
1/5
TrustpilotMy daughter rents through hunters and…
My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters
1/5
TrustpilotPoor customer service
My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.
5/5
GoogleA really efficient service from the team. They kept me up to speed with each step and were very helpful and supportive. Wasn’t too sure about some of the items in the welcome box ! 🤔🤣 …
1/5
TrustpilotThey couldn’t care less
Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things
5/5
GoogleWe could not of had a more supportive team from start to finish. From Steve helping to sell our home and find our new forever one, to Sam providing us with regular updates and feeling more like a helpful friend than someone providing a service. The whole Hunters team are outstanding!
Hi Karl, thank you! We are grateful for your kind words, your feedback is invaluable.
5/5
TrustpilotExcellant help,to somebody as thick as…
Excellant help,to somebody as thick as me. Been very ill but they went out of there way to help,ESPECIALLY BETH EXCELLANT FROM CRAIG
5/5
GoogleWe recently sold our house in Stourbridge and have no hesitation in recommending Hunters for your go to agency. Ellis, who looked after us, was very professional and personable. He dealt with any queries we had promptly and was always available at the end of the phone.
Hi Ian, thank you so much for your review and recommendation!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hunters Stourbridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dudley.
