Connells Dudley reviews

★★★★★ 1/5

Trustpilot

Treated like garbage

I was a customer of Connells for nearly 5 years as a tenant in one of their properties. It was bad service from day one. They lied to me about being allowed pets in the house by saying that it was fine and then changing their mind after I had signed. They refused to fix problems noticed in the inventory such as very dirty cupboards and a crack in the front window, but said should this get any worse I would be charged. The house was in an awful state when i moved in but at the time i had just moved to the area and didn't have a job. I paid 6 months rent up front and in that time got a job but Connell always treated me like a criminal in my own home. The tried to enter more than once with no notice and claimed the letter was sent despite the fact i would always call to arrange visits. There was no emergency help and i had to stay at a friends one night when the security door broke and I could not get into my home. They left me without a carpet in an unheated hallway for over a week during which time i got quite ill. They never fixed any problem i called them about and seemed to always blame everything on the landlady. They where rude to me on more than one occasion for no reason. I kept the house tidy. I always paid rent early and only ever called if I had to but was treated like rubbish by them. They seem to turn over staff at an alarming rate as i could never talk to the same person twice. When i moved out i gave over 2 months notice and received nothing back from them. A month before leaving i went in to ask if i needed to do anything and was told they had no idea i was leaving. This was very accusatory, luckily i had emailed them so i had proof. They responded with that employee had left, as if it was my fault they didn't know i was going. I ignored this and set up to leave. On the last day they set up a exit inspection which they didn't even turn up for. I waited 3 hours in a cold, empty house and then went to the branch to hand in my key. They then took nearly a month to hand back my deposit. I have been with other agencies before and can truly say Connell is not just the worst agency, but the worst company i have ever dealt with.

Hannah · 16 February 2017

★★★★★ 5/5

Google

Very helpfull and quickly organised my new tenancy. Thanks Nathan

Philip · 28 March 2024

★★★★★ 1/5

Trustpilot

So firstly,one of the staff had laughed…

So firstly,one of the staff had laughed saying it would be a miracle if i passed referencing. I explained my situation with having 2 step children who live with me part time aswell as my own child,which i was told was okay,as was asking for stuff to be removed from the property. When discussing with the landlord,he had been told i wanted everything and that i was a complete liar! Diagusting behaviour,it has led to the landlord pulling out and us now having nowhere to live. Im now worried im not going to get my holding deposit or zero deposit back.

Tiegan · 22 September 2024

★★★★★ 5/5

Google

Thank you to Connels for selling our house. They was very friendly and very helpful. Good comunication.

Jen · 25 October 2023

★★★★★ 5/5

Google

As the purchaser of a property being sold by Connells we couldn’t be happier with the service. The whole team were really helpful throughout but especially Kyle who really helped the process move along to ensure there were no delays in completing. Thank you for all of your help!

Emma · 25 October 2023

★★★★★ 1/5

Trustpilot

Did not meet expectations

Our estate agent was a nice chap, but the experience did not meet our expectations and I would not recommend anyone use Connells for these reasons:1) the agent came over to take pictures. Didn't have a camera so had to use mine 2) the agent took pictures with my camera but did not recommend moving anything out of the room as other estate agents would, for example. Pictures were so bad we had to re-take them ourselves3) said they would bring the write up to the photograph appointment so we could approve and get live. Didn't bring it. 3) Promised the advert would go live that day (we initially went with them because they responded quickly and said they could get us online quickly). The advert didn't go live that day because they hadn't done the write up 4) we then had to chase for the write up. Eventually the next day something was sent over that could have been written in 2 minutes. It excluded a lot of details about the house and the location. When we queried this we were told it was the write up for the printed brochure; not what we asked for. We asked for the write up for online because that's what we wanted to do asap - launch online. After a back and forth we received the online write up but it wasn't complete or adequate.5) after all of this we decided that if we were going to have to do all the work and spend a lot of time chasing our agents it was not worth the hassle and we needed to get some other options. We did this and then tried to cancel the contract. 6) we did not hear back from Connells confirming the contract had been cancelled until (1.5 weeks after sending 3 emails with the cancellation) we phoned their head office, who asked us to email it to them, and then they got in touch with the branch and we received a confirmation almost immediately. Overall it felt unprofessional and unable to deliver on the sales pitch. The estate agent was a nice guy, but ultimately we did not have the confidence in the team that they were going to do everything they could for us to get the sale, and that we would be stepping in far more than we wanted to or have the time to. The lack of response over the cancellation email from the team (emailed to both the estate agent individually, the entire office staff, and the cancellation email address) confirms our view that this agency is out purely to make the sale, not necessarily to do what's right and what's best for their customers. There are other estate agents out there who can sell your house and prioritise customer service, accuracy and hitting deadlines. I would recommend potential sellers look elsewhere.

DS · 10 January 2017

★★★★★ 5/5

Trustpilot

Amazing great team I highly recommend this estate agent's

Just before Christmas , I was thinking of selling my property I spoke to a lady called Charlotte Bowers, and she was so postive and warm and welcoming! Ever since then I've never looked back Charlotte and her team have been amazing it's now 7 January 2017 and now I've had A valuation I've also had pictures done of my property in a professional way the valuer is been brilliant then it's fantastic is a lovely man and the photographer he was very good as well make you feel so much at ease and now I've got two viewings next week how marvellous is that I am so happy thank you ever so much Connells I highly recommended them From Jackie

Jackie · 7 January 2017

★★★★★ 1/5

Trustpilot

In line with the majority of reviews

In line with the majority of reviews when seeking a valuation of property for additional borrowing or mortgage reasons Connells were a complete failure. Our house is a standard semi detached ex council and a corner plot. A similar non corner plot was sold late 2023 for more than the valuation given to me. Incredibly disappointing that RBS would endorse via their underwriter a company with such a terrible reputation and inability to get these things correct.

Andy · 7 November 2024

★★★★★ 1/5

Trustpilot

Horriffic

Already left a review titled horrific a month back. I chased repairs again this morning. They waited until 1729 and sent a email with a fake business qoute for 900 pound and tried to blame me for repairs. Truth is if they fixed bathroom wen reported in 2017 the issues would not have hapoened. They waited til they went home to send email so i couldnt discuss. Awful awful company.

Mike · 12 July 2021

★★★★★ 5/5

Trustpilot

Connells wolverhampton Jenny Turner mortgage advisor

We were recommended to lady called Jenny Turner at the wolverhampton branch of Connells for mortgage advice, by a friend of ours. We can honestly say this woman is an expert in her field. Within 2 weeks of our meeting we had a morgage offer and a week later our keys to our new home. The process was completely seamless and only having two 1hr appointments. She made sure we came fully prepared to each meeting, to make the process simple and smooth. We just cannot get over how straight forward she made it. Having been through this process before, with weeks of waiting and endless paperwork being posted backwards and forwards, this was a breath of fresh air. This lady is an absolute expert in her field and knowledge of the industry is second to none. She is an absolute asset to Connells. And we will most Deffinatley be going back to her when our two year rate is up. I will most Deffinatley recommending Jenny Turner to my friends. Thank you Jenny xxx

Ellena · 2 November 2016

★★★★★ 1/5

Trustpilot

Zero star not available

Zero star not available. As a landlord they always blamed other people, never took accountability. Complaints process only active on socials but details on their “investigation” never posted and hidden Chose someone else. Trump on a corporate footing!

Eila · 20 January 2026

★★★★★ 1/5

Trustpilot

The agents in Westbrom are bullish and…

The agents in Westbrom are bullish and racists. The agents are conniving with landlords to confiscate your deposit. Aarif threatened my wife when we terminated our rent contract in B20. Connells West Brom is still holding my £1600 deposit.

Maurice · 20 May 2024

★★★★★ 1/5

Trustpilot

Disappointed & Disgusted

We brought our house in 2014 and after 2 years and a complete refurbishment and have spent £45k+ we put our house back on the market with Connells, ( BIG MISTAKE ) we were advised to go out and look for something else as was told ours wouldn't be on the market long, we found another property.After 6 weeks will no viewings at all my mother rang the branch as a mystery shopper just so I could have some feedback, to my horror within the first 30 seconds of the phone call it was all negatives she was told it was a mid terrace it's a semi, it's an ex local authority it's very isolated and has a restriction.After this we have since put in a complaint and have gone through the correct procedure of a 15 day return with no result, we have asked to speak to the area manager Paul Edginton with no reply and today have asked to speak to the regional manager Stephen Shipley again with no reply, my husband spoke to Patricia Judge who then began to bully and laugh at my husband on the phone today with again very unprofessional we are now on week 11 and to date we still have had no viewings.

Lee · 26 July 2016

★★★★★ 1/5

Trustpilot

Connels was asked to value my home…

Connels was asked to value my home after two other valuations VALUED IT AS 6 BEDROOMS. Rics surveyor attended from Connells and de valued it and said two of my bedrooms where not bedroom even tho it was sold as a 6 bed and used as a HMO?DO NOT USE!!!!!

Gabriella · 19 September 2023

★★★★★ 5/5

Trustpilot

Quick professional sale and found us our dream house!

For our sale and purchase I would like to thank Connells for providing such outstanding and professional estate agents. Connells' knowledge of the market, responsiveness and well developed network of clients was clear from the outset. In under a week Marie had delivered a highly professional marketing package, had numerous buyers view our property, and had it sold at the asking price. You gave us sound advice throughout and even a bit of emotional support when needed! That is outstanding. David you found us the house of our dreams - for us, in our circumstances, it is a perfect fit. Thank you so much. I really cannot conceive of a better service.

Gareth · 14 February 2016

★★★★★ 3/5

Trustpilot

Why can agents only talk and not hear ?

Why is it that agents just dont hear what you tell them, went into Connells in Dorchester looking for a property to "do up" as a property developer and advised they had just the property ...... a semi detached house a developer had recently completed, explained we were looking for something before it was refurbished (three times) and had to bluntly say NO to the property, none others to look at - what the agent did not know it we are just about to sell two flats we have completed - they will not be getting the instructions. Guy was pleasant and polite but please open those ears !

Simon · 21 January 2016

★★★★★ 4/5

Trustpilot

A big thank you to Connells harbourne…

A big thank you to Connells harbourne branch who helped me through my sale of my house it went smoothly and updated me all the time and a big thank you to Sasha for being on top of her game very polite and she went through everything with me.good sense of humour and a lovely girl to speak to and again thank you for all your help and good luck keep up your good work

Michael · 31 January 2020

★★★★★ 5/5

Trustpilot

Valuation of Property

Ryan Cowlishaw came to value our property yesterday.Can't praise Ryan enough, from his super smart personal appearance to his friendly and professional manner.Ryan is a great example of what an Estate Agent should be,an asset to Connells and a pleasure to deal with.Patricia Valler

Patricia · 31 January 2024

★★★★★ 1/5

Trustpilot

First time buyers- stay clear

As first time buyers the estate agents were terrible. We had a mortgage in principle yet they still insisted we could not proceed until we spoke to their mortgage advisor. They took a week to get us ‘qualified’ to put in an offer and because of this we lost out on our house. There was a lack of communication and lack of explanations and all round rude service. Would not recommend one bit

Lucy · 10 July 2020

★★★★★ 5/5

Google

Hayley was very professional, polite and helpful would recommend Connells Estate Agents

Tony · 29 December 2023

★★★★★ 5/5

Google

Joni was a great help during the mortgage process from comparing my AIP and finding a better offer to getting everything done within a few days (luckily I had everything ready). She regularly emailed and kept me updated about the process, kept in touch via phone as well. Within a few days my mortgage was accepted and successful via the bank. Thanks Joni!PositiveResponsiveness, Quality, Professionalism, Value

Harkamaljit · 25 October 2021

★★★★★ 1/5

Trustpilot

How do they even sell properties?

Tried to book a viewing with Connells and heard nothing back for a week (although they say replies expected within 48hrs). Called up directly and instead booked the viewing over the phone. They then proceeded to add the wrong information for me which I only noticed when I had no confirmation. Called back again, changed the information but in doing so lost me the viewing slot that had to be rebooked to a different date but whilst waiting for the new date the house had multiple viewings and sold quickly.I asked to be contacted on any relevant properties which were listed to which I was refused as I hadn't booked in to meet with their mortgage department. What a scam! I then tried to book a second viewing on a different property which, once again, nobody replied to me. It has since been 3 months with no reply and luckily for me I've now purchased a property with another estate agent. If you're thinking of selling with Connells i'd avoid like the plague because they have no drive to even try to do their jobs.

Megan · 10 August 2024

★★★★★ 1/5

Trustpilot

The worst agent I’ve ever dealt with…

The worst agent I’ve ever dealt with before. They absolutely stand on the landlord’s side and never consider the tenant’s side. They’ve helped the ridiculous and unreasonable landlord to claim all our deposits. Our landlord and neighbours spied on us and slandered us. Our landlord being so unreasonable claiming us for redecoration that they should really spend to redecorate before renting to another tenant. They’ve avoided this cost by claiming all our deposits. Actually they didn’t even decorate/refurnished the house before renting to us. They didn’t even clean up the property before renting to us. Then they would claim us on cleaning and redecorating the property. The agency believes the landlord their client. Never consider and care about us.

Steven · 10 August 2024

★★★★★ 1/5

Trustpilot

Absolutely disgraceful service

Absolutely disgraceful service, won't give back deposit after long time partner passed away. Told to put a dispute In but will only get half back as not married. Been going on over a month backwards and forwards to different departments will no good outcome. Do not use them they are disgraceful and diabolical company.

Joe · 23 July 2025