Trusted Agent profile
★★★★★
126 reviews across 2 platforms
77A North Street, Downend BS16 5SE
Michael Nicholas's Downend office at 77A North Street is rated 4.7 out of 5 across 126 reviews on two platforms, including 115 Google reviews rated 4.8. Checked 9 October 2026.
Every review we hold for the Downend office, from every platform, shown as written. First names only.
1/5
GoogleUseless estate agents , very rude , rented a property from them and they lied about many things, such as leaks being historic and property central heating would be fixed before we moved in. Only to find out when we moved in and the winder months came , the place leaked like a sive , central heating did t work and neither did the hot water and to top that the place was covered in mould constantly, all had been covered up before we moved in. Never again will I use MN
5/5
GoogleBoth bought and sold with Michael Nicholas (at the same time). Was very happy with the service provided from them. Both the initial sales process and the regular updates and communication with the team managing the process after the sales had been accepted were great. Would happily recommend them to others and use them again in the future. As for the charges - it was comparable with other estate agents in the area, but felt like a more personal service and am glad I went with them. They obviously know the local market very well.
5/5
GoogleI originally used Michael Nicholas to let out my house in Bristol and found them to be very friendly and helpful. When the time came for the tenant to move out, Michael Nicholas were appointed for the house sale. They have really very good throughout the sales process. From finding the buyer to the actual sale, the team have been really helpful and informative. They really do care about doing a job well and I would highly recommend them for sales and letting.
1/5
TrustpilotIncompetent, unsupportive & greedy Estate Agent.
I chose MN after meeting Michael who prided himself with regards to customer care/ chain management. I ensured my house was ready for sale using their contractor (spruce up) and broker recommendation. Within 2 days of putting the house on market I received a full offer. I didn't realise that Michael would not be managing the sale as I was passed over to Dawn/Jo - did not know & lacked customer skills even getting my surname wrong for weeks. Dawn assured me the buyer was ideal (full asking price and deposit) but could I take the house off the market for a week so they could sell (Michael assured me they would sell quickly). This was my mistake which I now regret as I did not know MN would be selling the buyers house (MN never stated but I later realised) in fact they should not have taken my house off the market (new agent against this type of operation) but MN were greedy and looking to get double commission. The house sold in May but only at end of July did buyer have survey/valuation. I patiently waited, again my mistake thinking MN were proactive (I had to chase up Dawn/Jo regarding progress). With 2 competing interests MN were not giving me full customer support. The buyers were time wasters looking for a price reduction Dawn had no information to hand to verify request (trying to mange both of us via a phone call). Complained to Dawn/Michael (Dawn using personal attacks) but were incredibly rude, not supportive & I truly saw what MN are like. I have now moved my house to a new professional Agent (recom by sol). BE VERY CAREFUL choosing MN you will be passed over to less experienced staff the partners will not be managing your sale as you may believe. They are looking to pass blame and are happy to risk chain falling apart by competing seller/buyer requirements. They are truly the WORST Estate Agent I have ever used.
5/5
GoogleSometimes it's hard to believe estate agents that treat you like a family member actually exist. Four years with them and my greatest worry when I was leaving was if I could ever find another estate agent half as good and have a relationship like that again. Can't say that much about who we ended up with at the moment but all I can say to the entire team is keep up the good work. Massively appreciated. Doesn't hurt at all to be nice!
5/5
GoogleI have now successfully bought and sold through Michael Nicholas in Fishponds! I could not have been happier with the service; both moves were tricky with several parties involved and the Michael Nicholas team. For my recent sale, I was …
5/5
GoogleWe bought our house in Fishponds through Michael Nicholas four years ago & recently sold the property through them too. Both the team & process have been friendly, upfront, professional, contientious and organised. Buying and selling can be a stressful process, the team at Michael Nicholas are extremely knowledgable & a little hand holding was required on our part! Everything you would want from an Estate Agent!PositiveQuality, Professionalism, Value
5/5
GoogleAfter looking for a property for 16 months, working with MN was a refreshing change from previous estate agents. They truly cared that we had had negative experiences previously and were kind and worked quickly to facilitate our purchase. …
5/5
GoogleI was really happy with the service I received from Nick and Jo and I would recommend them to anyone looking to sell a property.
5/5
TrustpilotFriendly and efficient agency
Michael sold my house recently without an issue and we have just moved out. The chain and other various professionals involved in it made the whole process really painful. I am not sure I would have kept my sanity if it wasn’t for Dawn and Jo @ Michael Nicholas! Everyone in the office is so friendly, helpful and approachable. I would definitely recommend this estate agency.
5/5
TrustpilotPerfect!
Everything about selling or renting with this company is excellent. Flawless all the way through. The procedure for renting is easy and straight forward with no having to chase them up for deposits etc. How an estate agent should be! Thank you!!
5/5
GoogleThis is the 2nd time we've dealt with Michael Nicholas and I would wholeheartedly recommend them. Staff there are really lovely to deal with, very helpful, understanding and extremely professional. The team there certainly make the home buying & selling journey so much easier and it's been a pleasure dealing with them. Thank you to you all.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe have just sold our house through Michael Nicholas and couldn't be more pleased with the service they provided. They were professional, kind and helpful throughout what is often a stressful experience. The whole team are exemplary but a special mention should go to Dawn, who went above and beyond to make it all as easy as possible. Would recommend 100%. Thankyou all of you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy husband and I just got the keys today for our new house from "Micheal and Nickolas Estate Agents these guys are highly professional in their services they know exactly what they are doing without wasting the client's time. We highly recommend them to everyone who wants to buy their property without any hassle. Thanks “MN”
5/5
GoogleHUGE thank you to Michael/Nick and all the team especially Jo and Dawn, great advice and so very helpful as well nothing was to much trouble. Excellent and friendly service always we with a positive attitude and a smile. I thoroughly recommend the team to anyone for selling/buying thank you again MN team 😊 …
5/5
GoogleSuch a smooth and easy house buying experience with Michael Nicholas. Its really refreshing to have an estate agents that isn’t so seller orientated and instead focuses on ensuring it gets the best for all parties involved. Will definitely recommend to others and get back in touch when it’s time for me to sell!
5/5
GoogleI recieved an amazing service from Michael Nicholas and this is the 3rd time my extended family have used their services for selling properties. I cannot recommend them highly enough as the process for booking viewings was very simple and their communications between myself and my buyer was made simplier with their assistance. A+++
5/5
GoogleMy wife and I used Michael Nicholas to sell our house. I found them to be very friendly and trustworthy in all our dealings with them. Our house sold very quickly but Michael Nicholas was there to help us whenever needed afterwards as well, particularly when we had problems with our chain months later. I would highly recommend them to anyone needing an estate agent.
5/5
GoogleI have had the pleasure of using the services of Michael Nicholas estate agents on several occasions through different property moves. They are professional, accommodating and friendly. Jo in particular is brilliant at her job, always providing reliable updates and advice. Without doubt, I would recommend Michael Nicholas estate agents.
5/5
GoogleThank you Michael and his team for all your help and genuine advice over the last year or two with selling our house. Will highly recommend you in the future, you are by far the best estate agent we’ve ever used. Thank you 👍👍👍Su and Christophe …
5/5
GoogleMichael Nicholas were brilliant. They were always polite and very professional. We had constant updates and communication with them through the process. Strongly recommend them.
5/5
GoogleWe've rented a property from Michael Nicholas for the last two years and they been excellent the entire time. Any issues or questions we've had have been dealt with promptly and professionally by the ever helpful and friendly team. We've rented many houses from many agents over the years and Michael Nicholas Estate Agents have trumped them all!
5/5
GoogleAs a first time buyer the help and support I received from the team at Michael Nicholas was invaluable and very much appreciated. …
5/5
GoogleAlways helpful and showed patience when things got complicated. Understood all the issues and helped us no end. We would recommend them highly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Nicholas's Downend office has 126 reviews across two platforms: 115 on Google, 11 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Michael Nicholas Downend is rated 4.7 out of 5 across all 126 reviews, and 4.8 out of 5 on Google from 115 reviews, checked 9 October 2026.
Michael Nicholas Downend, 77A North Street, Downend BS16 5SE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.