Every review we hold for the Downend office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI viewed a 3 bed property with Shimaya…
I viewed a 3 bed property with Shimaya from the Downend Bristol Hub of Andrews. Straight from the intro she was pleasant & professional with a nice smile. She was very informative and any answers she didn't know she found the correct info rapidly. Great personality which helped the whole process flow smoothly and took some of the anxiety out of viewing. Perfect viewing experience.
Kaie · 22 August 2024
Agent replied · 29 October 2024
Thank you, Kaie. We're happy to hear about your positive experience on the property viewing with Shamiya.
★★★★★ 5/5
TrustpilotHarpindar was really helpful made the…
Harpindar was really helpful made the viewing very easy we loved it.
Customer · 20 November 2025
★★★★★ 5/5
TrustpilotIssy was incredibly friendly and…
Issy was incredibly friendly and provided a fun, laid-back atmosphere while also remaining professional during a property viewing. Thank you Issy! :)
Bailey · 21 May 2024
Agent replied · 29 October 2024
Hi Bailey, thanks for the five star review. Brilliant to see that Issy brought some fun to your viewing. Thanks, Rhys
★★★★★ 5/5
TrustpilotHad a great service from this company…
Had a great service from this company in the southville office. Lisa Bird was very informative and professional.
Ollie · 30 July 2024
Agent replied · 29 October 2024
Thank you, Ollie! We're thrilled to hear about your positive experience with Lisa at our Southville office. Your feedback is greatly appreciated!
★★★★★ 2/5
GoogleCustomer service isn't so good. Quite disappointing.
S · 15 May 2026
Agent replied · 15 October 2026
Dear S Barnet,
Thank you for your feedback. We're sorry to hear about your experience. Please feel free to reach out with any specific concerns, so we can address them directly.
Best regards,
Alison
★★★★★ 5/5
TrustpilotHIGHLY RECOMMENDED
Me and my partner have been trying to find a good and lower rate for our upcoming remortgage and Mr. Mukul Mehta, the mortgage and protection Advicer from Andrews Kingsbury office was really helpful and patiently on the phone with us to get a new and perfect deal for us. His help and his professional manner was truly amazing and we are definitely happy with our experience. Again, thank you Mr. Mukul Mehta
Marianne · 22 March 2024
Agent replied · 29 October 2024
Hi Marianne, thank you for taking the time to leave us a five star review. Fantastic to see that Mukul was able to help you with all your mortgage and protection needs, we know he will really appreciate seeing your feedback, thanks again, Rhys
★★★★★ 5/5
TrustpilotVery friendly, helpful and efficient
Janine is always very helpful and deals with any issues very quickly. We have been more than happy with the service.
Carly-Ann · 4 June 2024
Agent replied · 29 October 2024
Hi Carly-Ann , Thank you for the five star review. It is great to hear that Janine has been helpful and dealt with your issues quickly. Thanks , Lisa
★★★★★ 5/5
TrustpilotElliot has been super helpful…
Elliot has been super helpful throughout the process of buying our first house. Always responsive, helpful and happy to show us round the house multiple times. Thanks for your help!!
Charlotte · 29 November 2023
Agent replied · 29 October 2024
Hi Charlotte, thank you for the five star review, we really appreciate your feedback. Brilliant to see that Elliot was on hand to assist you through your purchase and was able to answer all your queries. We hope you settle well into your new home! Thanks again, Rhys
★★★★★ 5/5
TrustpilotViewing
We went to view a house. Julie was very polite and welcoming! Gave us a splendid tour in which, we was very happy for.
Michael · 5 April 2024
Agent replied · 29 October 2024
Hi Michael, thank you for the five star review. Brilliant to see that Julie gave you such a good experience when out viewing with us, thanks again we know Julie will really appreciate seeing your feedback, Rhys.
★★★★★ 5/5
TrustpilotIssy has good customer service and i am…
Issy has good customer service and i am pleased to have met her. Thank you Issy for helping us get the property.
Mimi · 12 May 2024
Agent replied · 29 October 2024
Hi Mimi, thank you for the five star review. Great to see that Issy has been on hand to help you secure your new home. Thanks, Rhys
★★★★★ 5/5
TrustpilotLuke Timms, Leasehold Management
Luke Timms, Leasehold Management. Luke has only been looking after our site in Essex for a short while but he has achieved so much. The service he provides is beyond excellent. He responds instantly, is always available, very knowledgeable, proactive and constructive. As a Director, I finally feel I can trust in Andrews. Luke has restored faith that the site will be well managed. Luke had an onerous task and I am overwhelmed by all he has achieved in such a short space of time. Well done Luke you are an inspiration and we thank you very very much ❤️
Lesley · 3 October 2023
Agent replied · 29 October 2024
Hi Lesley, brilliant to see that Luke has provided such an excellent service to you. We know he has worked extremely hard to deliver great experiences and win back some trust/confidence from all parties he works with. Thank you so much for the five star review. Thanks, Rhys
★★★★★ 5/5
TrustpilotProperty management team
Joe was very helpful. He is very experienced and knowledgeable on how to handle disputes with tenants
Amir · 6 August 2024
Agent replied · 29 October 2024
Thank you, Amir! We're thrilled to hear that Joe provided excellent service. Your feedback is greatly appreciated!
★★★★★ 5/5
TrustpilotShannon Bird was very friendly
Shannon Bird was very friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access.Many thanks.
Jinu · 12 December 2023
Agent replied · 29 October 2024
Hi Jinu, fantastic to see the five star review for Shannon. Really glad to see she provided you with excellent knowledge about the property and answered any questions you had! Thank you for the five star review and all the best, Laura.
★★★★★ 5/5
TrustpilotLuke Timms, Bristol branch
I had a rough start with Andrews, to the point where I felt the need to switch to other companies to get the service we deserve. This was the case until Luke Timms joined! Luke has always been available and ready to sort out any issue in a timely manner. As a director, I know I am not one of the easiest stakeholders to deal with but Luke has proven to be able to put his customers interest first no matter what. I really enjoy working with Luke and I hope this partnership will continue in the foreseable future!
Naomi · 30 September 2023
Agent replied · 29 October 2024
Hi Naomi, sorry to hear the start of your dealings with us didn't meet your expectations. However, really pleased to see that Luke came to save the day. Fantastic to read about the relationship you've built and that Luke has restored your faith in dealing with us moving forward. Thanks for the five star review, Rhys.
★★★★★ 5/5
TrustpilotNancy Henley was great
Nancy Henley was great, empathetic, tailored her approach to my house desires and it felt like she equally cared about helping me and the seller.
Lina · 6 March 2024
Agent replied · 29 October 2024
Hi Lina, thank you for your five star review. Fantastic to see Nancy was able to assist you and deliver great support to yourself. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotVery professional staff
Very professional staff, from the initial contact right through to completion. Nancy Henley was excellent, responding to all questions and queries and keeping me updated throughout the whole process.
Paul · 9 December 2023
Agent replied · 29 October 2024
Hi Paul, thank you for taking the time to write a five star review. Fantastic to see Nancy has provided you with excellent service and made sure you were up to date throughout the whole process. Thanks again and all the best, Laura.
★★★★★ 5/5
GoogleI was a tenant with Andrews Downend for 7 years. The overall service is excellent.
In particular, Julie Robbins was always very responsive and professional. I always trusted that Julie would deal with any issues quickly and effectively while her friendly personality made it easy to open communication.PositiveResponsiveness, Quality, Professionalism
William · 13 November 2021
Agent replied · 12 November 2024
Hi William Boardman, thank you for your feedback. we’re so glad to hear that you had a excellent experience with us, Julie & the team wish the best for the future.
★★★★★ 5/5
TrustpilotMukul is Fantastic
Mukul Mehta is a fantastic Mortgage & Protection Adviser at the Kingsbury office who went above and beyond to help me find the perfect mortgage deal. He was incredibly knowledgeable and worked tirelessly to secure a great rate for me. Not only that, but he also provided valuable advice about the home buying process. I highly recommend Mukul to anyone, especially first-time home buyers. He truly made the experience smooth and stress-free.
Aya · 2 February 2023
★★★★★ 5/5
TrustpilotVery helpful ⭐️
Andrew’s have been really helpful in helping me try to find a property in Bristol so far, specifically Issy from the Downend branch has been great. She has been helpful in trying to find areas suited to my partner and I and has answered all our questions. She has also just been incredibly friendly which really goes a long way after struggling to find anywhere. Thanks issy!
Marcel · 25 June 2024
Agent replied · 29 October 2024
Hi Marcel, thank you for the review. Great to see the team in Downend have been so helpful to you through your search and we know Issy will really appreciate seeing your feedback. Good luck with the search! Thanks, Rhys
★★★★★ 1/5
TrustpilotI would avoid for property management
Take their money and do nothing. Communal areas complete filth and outside areas falling apart. Do not come back to you, just ignore. My opinion is avoid like the plague for property management.Little update: Andrews advise the rats, maggots, filth, weeds, broken fencing, communal area being cleaned only once in the past year etc… are a result of the contract they are bound by and the buildings Directors not them. Not sure if that effects the rating as Andrews did sign up to these terms but you can make your own mind up.
Tom · 19 September 2023
Agent replied · 29 October 2024
Tom,Thank you for your review of Andrews Leasehold property management.The scope and detail of the maintenance for Leasehold buildings is agreed upon with the Directors of the Leasehold company. Andrews can only take actions as agreed with those Directors and within the budget set. Whilst we are aware of some challenges at the block you live in, we are working with the Leasehold Company Directors to address.I would be happy to reply in greater detail to the points you have raised if you were to write to me at choward@andrewsonline.co.ukKind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners
★★★★★ 5/5
TrustpilotFantastic experience working with…
Fantastic experience working with Andrews!! Rebekah W from the Downend branch was brilliant; very friendly and efficient, reassuring throughout my
Rachael · 20 January 2026
Agent replied · 22 January 2026
Thank you, Rachael, for your wonderful feedback! We're thrilled to hear about your fantastic experience with Rebekah at our Downend branch. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future! Best wishes , Lisa
★★★★★ 5/5
TrustpilotFrank and honest with no hard sell
Excellent service. I'm used to similar companies putting their own interests first. Not the case - I was given the best advice and am very happy with the outcome. I had been anticipating a hard-sell approach and was very pleasantly surprised that this was nothing like the service provided. I would recommend using Andrews and will be using them in future myself.
Richard · 16 September 2024
Agent replied · 29 October 2024
Thank you, Richard! We're thrilled to hear you had a positive experience and felt well-advised. Your recommendation means a lot to us. Looking forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotRichard was amazing while he was…
Richard was amazing while he was putting me through available properties to let. He’s got invaluable advice which were helpful.
Kingsley · 4 June 2024
Agent replied · 29 October 2024
Hi Kingsley , Thank you for the five star review. It is fantastic to hear that Richard was amazing during your search. Thanks , Lisa
★★★★★ 5/5
TrustpilotNew front door
I own my flat but share a communal hall way and front door. I pay towards any maintenance and repairs shared by all the residents. I contacted Molly with regards to a new front door and in no time Molly had a quote, how much my share would be and also chased the job until it was completed. It’s great to have a new front door fitted especially coming into the winter months.Thanks Molly,Simon
Simon · 9 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
