Andrews Downend reviews

★★★★★ 5/5

Trustpilot

Andrews are the best estate agent on…

Andrews are the best estate agent on North Street. I sold my property through them and wouldn't hesitate to use them again. I found them very professional throughout and they kept me informed at all stages. They got me the full asking price and were extremely helpful when it came to filling out various forms and paperwork which can often feel overwhelming. A special mention to both Rebecca and Lisa who were so friendly and accommodating from the start and throughout. 5*

Thomas · 20 December 2023

★★★★★ 5/5

Trustpilot

Shannae and Sharron are both awesome!

We had the pleasure of being shown around properties by the amazing Shannae. Throughout our process she demonstrated she was very knowledgable about the properties, accommodating to any of our needs, most importantly she was very forthcoming and honest. One of the reasons we chose to move into our property is because of Shannae, safe in the knowledge that if we were to have any problems she would be there to help us. Thank you Shannae! Since moving in the property is being managed by Sharron. Another fantastic member of staff at andrews who has been equally helpful fixing any problems with the property. Very good communication, organised and on top of things. Well done Andrews for having such a great team of people working with you.

Joe · 6 August 2022

★★★★★ 5/5

Trustpilot

Well

Well, today I meet Shannon and she was lovely. Honesty she was so friendly and explained everything and best customer service ever.Thank you Shannon and hope see you again

Dawood · 15 February 2024

★★★★★ 5/5

Trustpilot

Great customer service!

I have enquired about flat to buy and was referred to a mortgage advisor. I spoke to Mukul Mehta the Mortgage and Protection Adviser at the Kingsbury office. He was very knowledgeable and explained all details in the way that I understood everything. He gave me few options. I didn't secured the house yet but once I will I will definitely call him! Great customer service. Easy to talk with. 100% recommendation!

Agatinia · 15 May 2023

★★★★★ 5/5

Google

Had a viewing with Tom and it couldn’t have gone better. He was very professional and informative.

Bella · 15 March 2026

★★★★★ 5/5

Trustpilot

Thank you for the viewing

Shamiya was friendly and knowledgeable. She was communicative in arranging the viewing and helpful with all the questions I had.

David · 2 August 2024

★★★★★ 5/5

Trustpilot

Honest and reliable service..

Annum is really helpfull on each and every stage of the process, she goes an extra mile in delivering exceptional customer services. She is really a nice person.

Margret · 28 February 2024

★★★★★ 5/5

Trustpilot

Meeting with Nicole

Meeting with Nicole was absolutely amazing!she was very polite and welcoming,gave all the needed information about the house!very helpful and positive!I will definitely recommend her to my friends and family!thank you so much Nicole! Xx

Kristine · 20 September 2023

★★★★★ 5/5

Google

Lisa @ Andrews Downend was an absolute dream I started the process of moving home a year ago and have had three sales fall through so when I met her I was jaded but Lisa’s level of professional and knowledge helped me find a suitable property ,her friendly approachable manner meant I was always kept in the loop of all matters concerning the purchase I would definitely recommend her services to anyone seriously looking for a home

Viva · 13 November 2022

★★★★★ 5/5

Google

Perfect experience from Andrews Downend! Thank you Mark, Paulina and Connie for the very detail explanation in every step and the best support to move on smoothly from appointment, viewing and letting application and toward the final success. 100% professional team and highly recommended ^^

Ka · 13 November 2022

★★★★★ 5/5

Trustpilot

Shamiya, Tour

Shamiya was a very kind and understanding lady, it was a lovely tour in a brilliant location.

Bethany · 12 September 2024

★★★★★ 5/5

Trustpilot

Sale of property

Kept me informed all the way through my house sale. Did a great job of chasing everyone up. Thank you Tanya and team, excellent job.

Nick · 17 April 2024

★★★★★ 5/5

Trustpilot

Amazing and very professional

Thank you Shannon Bird for your amazing service, we appreciate your kindness ans polite for showing us tje property,Your very professional to work with, well explained everything out inquiry.

Lesthel · 24 January 2024

★★★★★ 1/5

Trustpilot

Absolute disgrace

Renting for 4 years - 4 years of them not dealing with any issues reported. Waiting for the boiler to be fixed in the coldest time of the year for 4 working days before they called plumbers - only because the rebate was mentioned… no inspections whatsoever for 4 years then the whole deposit is being held and released back to the agency to cover “the damage” - even though the property has been damaged and afterwards repainted by the plumbers - £400 to cover just painting the walls. What a hellish experience!

Monika · 15 November 2023

★★★★★ 5/5

Trustpilot

Excellent service and communication …

Sameer and Mikesh were absolutely fantastic! I can’t thank them both enough. Excellent service, honest, kind and professional. Best experience and we moved into our wonderful home thanks to them! Highly recommend!!

B.S.Owens · 15 November 2023

★★★★★ 5/5

Trustpilot

Issy at the Downend branch

Issy at the Downend branch - Very friendly and helpful. Answered all my questions I fired at her and I asked around 50!! If she couldn't answer she would find out for me.Even in between showing me around the house was full of good general conversation and didn't make me feel uncomfortable.Excellent job! A prime example and experience of why virtual tours aren't as good as being there with a rep!

Luke · 22 May 2024

★★★★★ 5/5

Google

From the get go Shannon at the Downend branch has been looking after us in finding a rental flat for me, my wife and our 3 year old son. Shannon showed us round the property which was exactly as advertised by Andrews Estate Agent. The whole process took just over a week which included referencing to move in date. Could have not asked for a better person to help us move into our new flat. Shannon has exceeded all our expectations. Thank you.

Som · 13 November 2023

★★★★★ 5/5

Google

We have purchased a house in downend through Andrews and dealt primarily with Antonia. We had a great experience throughout with really prompt responses to queries and she helped us get the purchase over the line, going out of her way to make sure we could both see the property at different times due to work commitments too. Having dealt with multiple estate agents in Bristol during our house hunt and not being left very satisfied with the service, Antonia’s approach was a breath of fresh air and made us much more likely to list our home with Andrews in the future.

Dan · 13 November 2023

★★★★★ 5/5

Google

Paul initialised the house appraisal which was very professional and comprehensive, and gave me the confidence to advertise my property through Andrews. Antonia and Shannon have been conducting the viewings and have been both enthusiastic and helpful so far. It has only been 6 days since the house was put up, but they have managed to generate a lot of interest already. I have used Andrews before with great success and would not hesitate to recommend their services. UPDATE: The house sale went through as planned, even during the difficult housing market across the summer. I was more than happy with the outcome, and is further testament to Andrews competence Tim.

Tim · 13 November 2023

★★★★★ 5/5

Trustpilot

Friendly agents, great viewing experience!

Had a great viewing experience today with Shamiya. Very friendly, helpful, understanding, and open-minded! The tour was very efficient and we left with a big smile on our faces.

Roman · 20 November 2025

★★★★★ 5/5

Trustpilot

Charlotte

Charlotte was extremely helpful and knowledgeable about the property and the area. I felt nothing was too much trouble for her

Gill · 26 June 2024

★★★★★ 5/5

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Issy from Andrews Review

Issy from Andrews Property Group’s Downend Brach was very welcoming, informative and helpful.I wish her all the best in her career!

Alex · 25 June 2024

★★★★★ 5/5

Trustpilot

I met Mukul Mehta the mortgage and…

I met Mukul Mehta the mortgage and protection adviser at the Kingsbury office about 7 years ago when he got me the mortgage and here we are again he helped me again with another mortgage deal for a bigger house, I would highly recommend Mukul to anyone that is looking to buy a house or a flat he made it look easy and took the stress off me. Hussain khan

Hussain · 30 May 2023

★★★★★ 5/5

Trustpilot

They will find you a place even if no one else can!

I was looking for a place for a good 1 month in Bristol and just when I was about to give up I reached out to andrew and they helped me secure a property in 3 days. Prompt reply, friendly staff and speedy process of renting. Andrew is the best in Bristol and special thanks to Eleanor Gregory who was extremely helpful in getting the process over the line.

Ayush · 16 June 2023