Wards Dover reviews

★★★★★ 5/5

Trustpilot

Thanks to all at Wards New Romney

Recently sold through Wards of New Romney. Excellent service and best price achieved for our property. After a buyer was secured, the Sales Progressor, Kelly, took over and she was brilliant. We had a very difficult and drawn out onward purchase in a very short chain which dragged on for 7 months. Kelly went above and beyond to sort this out. She was instrumental in this transaction finally reaching completion and we are eternally grateful to her for her patience and hard work.

Rosemary · 14 June 2022

★★★★★ 5/5

Trustpilot

Review of Wards letting team

Laura has been amazing in helping us let our property from first point of contact to the tenant moving in and beyond. Especially being first time landlords. Always easy to contact and very helpful. Couldn't recommend more.

Nicola · 5 July 2023

★★★★★ 3/5

Trustpilot

I can’t say my experience with Ward was…

I can’t say my experience with Ward was very smooth as a lack of commutation with the office to hand me the keys on time was “lacking” I ended up waiting till the end of the day to get the keys with the car filled with my stuff on the street. However to end on a positive note! Prateek the agent which dealt with us was amazing, responded quick .. very polite and knew exactly what he was doing. He made our transition smooth. Explained the process step by step . Thank you !

Sarah · 8 June 2022

★★★★★ 5/5

Trustpilot

Great team

Great team. Lovely and friendly and made the whole experience less stressful. Darren and Natalie were fabulous.

Dawn · 29 August 2024

★★★★★ 5/5

Trustpilot

Fabulous service from Kirsty

Just had the pleasure of speaking to Kirsty Hunt at Wards. She was super friendly and personable on the phone and explained everything fully regarding some unallocated rental payments they’re returning to us. Great call and quick to follow it up with a friendly email too giving another overview so my wife is also aware. Great service Kirsty, thanks!

Michael · 2 December 2025

★★★★★ 1/5

Trustpilot

aggressive pricing

aggressive sale prices. you price everything with desperation. I already what properties are advertised by wards. no regard to location, practicality, features that will require attention etc, they just slap a higher end price possible on it.They once tried to sell a house that had no central heating, hidden mould with pain, cracked windows and that would need a hell of a lot of work to renovate to bring up to date, for such a ridiculously high price and even too proud to negotiate, trying the odd tactic of 'there are a lot of interested parties, and they offered..., would you like to match the offer or go higher'They were unsuccessful through the summer and had to give up as it approached the autumn as buyers would start to notice and brought up the faults every time. sort your pricing out.

Maybe · 5 November 2023

★★★★★ 5/5

Trustpilot

I would like to thank Nicole Smith for…

I would like to thank Nicole Smith for finding me and my wife kirsty a nice home that we loved the look of also worked really hard for us both also answered all my questions and queries would recommend nicole 100%

Dan · 17 February 2023

★★★★★ 5/5

Trustpilot

Amazing

We purchased a property through Wards at Kings Hill they were great, every step of the way.Our Sales Progressor was Debbie Ludgate she was absolutely brilliant. She was with us every step of the way and made everything go very smoothly and was always on hand and just a phone call or email away. The sell went through smoothly without any problems, all thanks to Debbie who was always available to deal and sort out any issues.

Clarissa · 19 September 2022

★★★★★ 5/5

Trustpilot

Aaron and Wards of Kent are amazing!

Everything with Wards of Kent was very smooth and helpful. The man helping me, Aaron Stoner, was incredibly useful and was always helping where he could. I genuinely could not have asked for more. Couldn’t recommend Aaron or Wards of Kent enough to anyone looking for a property. 5 star service.

Will · 3 December 2021

★★★★★ 5/5

Trustpilot

5 Star Service!

From the moment Jonathan came to provide a valuation until the moment Anouska saw my sale through to completion, Wards provided a 5 star service. There was constant communication throughout and Anouska went above and beyond to ensure the sale and my purchase were progressing. Ward's were on the ball the entire time keeping me updated and making sure that the other parties were also doing their bit.I would definitely use Wards again, and recommend the Strood branch!

Harmesch · 19 July 2022

★★★★★ 5/5

Trustpilot

This is the second time I've used wards…

This is the second time I've used wards to rent a property and on both times it's been a pleasure to deal with them. Process was very quick and efficient. Laura Fowler was a great person to deal with and made the whole process stress free. Would defiantly recommend to anyone looking for a property.Regards,Jason Rixon

Jason · 22 October 2020

★★★★★ 5/5

Trustpilot

I've recently moved in property

I've recently moved in property. The welcome gift is lovely. All moving process are so easy and smooth. The staff are professionals who know they job well and always supports whenever and wherever they offer they help. Especially, Prateek is the best, he has the most of the property knowledge. He goes for extra mile in his job. After office hours closed, he came to my flat to help me with my enquires. He responded and solved my all enquires. I highly recommend using this agency. Because, they have professional staff and all your enquires are handled quickly. I hope, they continue this way.

Ulugbek · 4 April 2022

★★★★★ 5/5

Trustpilot

Abi was extremely supportive throughout…

Abi was extremely supportive throughout the entire application to acceptance process. We were delighted with the first rate service we received and extremely thankful to Abi for all her support and guidance. Nothing was too much trouble as we called multiple times for updates which were responded to quickly. Excellent all round!

William · 16 August 2021

★★★★★ 5/5

Trustpilot

Property Sale

Mark Huxley and his team from the Wallington Branch dealt with the sale of my property in a very professional manner.I HAVE NEVER GIVEN A REVIEW ON WARDS OF KENT!

John · 21 November 2023

★★★★★ 1/5

Trustpilot

I have contacted Ward's via listing…

I have contacted Ward's via listing details for more than 30 properties they have advertised and have yet to be contacted back. Calls were answered and I would be told that someone in letting would call me back as soon as they were available. Over 2 months and no calls were ever returned. In less than 5 days, using another agency, I had keys and was moving in to a new place.If you are on a time restraint when relocating, BEWARE of using this company.

Angela · 24 March 2022

★★★★★ 5/5

Trustpilot

James Rixon of Wards of Ramsgate.

James Rixon of Wards of Ramsgate.Whilst searching for a property you get to see a lot of agents, some good and some are not as good….James is a breath of fresh air, he is enthusiastic and personable. His approach is of the right balance of knowledge, confidence and professionalism. Thank you James…

SAH · 1 August 2021

★★★★★ 5/5

Trustpilot

Great experience

This is my first time to rent a property thru Wards. I am glad that my experience of renting was handled by Maria Byrne (Ramsgate Branch) from starting till the end of getting the key. She is so thoughtful, dedicated, be empathy, efficient in dealing problems that appeared in the rented property. Even though that was not her job scope, but she will still try to help me as she knew that English is not my first language and will try to understand me and convey the correct message to her colleague in the maintenance team.

Wai · 23 March 2022

★★★★★ 5/5

Trustpilot

New Tenant

I had the good fortune to have my tenancy managed by Tessa Daniels at Ward's Lettings, Strood. Having been unable to move into our property and having limited time to find a rental home, Tessa did everything possible to ensure a smooth move was accomplished. Tessa is a credit to her team, demonstrating professionalism and an ability to manage all parties (tenant, landlords, contractors) effectively. Tessa clearly in an experienced lettings agent and responds calmly to the challenges of her role. I would strongly recommend Tessa to anyone wishing to let or to rent via the Wards lettings team.

Bryn · 22 March 2022

★★★★★ 5/5

Google

They have done a brilliant job for us with our buy-to-let property. Aaron and Jack helped us to find a really wonderful tenant, in very good time too. All of the staff are extremely friendly and helpful.

Chris · 9 August 2025

★★★★★ 1/5

Trustpilot

After the sale of the property l…

After the sale of the property l experienced a complete lack of communication and empathy from.the agent. Despite repeated attempts to get assistance. They failed to contact the seller after collecting their commission. Their handling of the situation was highly unprofessional showing no willingness to support or resolve outstanding issues. Overall the service provided was below expexmctation and l would not recommend their services to anyone looking for a a reliable and responsible agent.

Babatunde · 14 June 2025

★★★★★ 5/5

Trustpilot

Emma was very helpful

Cherry · 15 January 2026

★★★★★ 5/5

Trustpilot

Positive

Positive: Professionalism, Quality, ResponsivenessI personally dealt with Nadia in the lettings department and she couldnt do anymore to help and she went out of her way to assist me. She kept me informed all the way through the process and was an absolute pleasure to deal with. I can highly recommend Wards Estate agents Ramsgate

Mr · 12 October 2020

★★★★★ 5/5

Trustpilot

Was kept up to date by Debby on the…

Was kept up to date by Debby on the progress at wards , so easy to deal with the whole team at birchington office Ellie was so helpful whilst we were viewing the property

Stephen · 25 July 2023

★★★★★ 5/5

Trustpilot

Professional Service

Very grateful for the professional approach of the parent company, Wards/Arun Lettings as part of Arun Estate Agencies Ltd., particularly Kate in Horsham. Wards/Arun Estates inherited a very difficult situation following the previous agency's unsatisfactory management of both an initial tenancy and unwanted follow-on, neither monitoring dilapidations nor performing due diligence on new tenants. Kate managed the situation and obtained vacant possession in a professional and non-confrontational manner, which hopefully will enable us to restore a late parent's property to what it once was. Highest commendations are due both to Arun Estates and Kate in particular.

H.J · 8 February 2022