Southern and West Lettings Ltd reviews

★★★★★ 5/5

Google

We had a really great experience with Southern & West Lettings. Steff was absolutely amazing throughout the whole process, very supportive & cheerful. Everything was handled smoothly, and she made the move feel stress free from start to finish. Highly recommend Southern & West Lettings, especially thanks to Steff’s excellent service !! 😊

Dilani · 16 February 2026

★★★★★ 5/5

Google

Southern West and Lettings is one of the best estate agents in Bournemouth. Some others did not even reply to me in the beginning but thanks to Steff and Sophie’s professional and rapid service I was in a property swiftly. I have now moved out of the property and the hand over back to the landlord has been seamless and I’m extremely impressed at how efficiently the deposit has been returned. A massive thank you to Steff and Sophie where no problem was too big 😃

Sam · 12 June 2023

★★★★★ 5/5

Google

While looking for a nice first family home to rent, me, my partner and our 6 month old baby were lucky enough to find exactly that from Southern & West Lettings. We dealt with Steff and Sophie who were nothing but helpful and professional throughout the whole process. Keeping us updated regularly and clear and quick with their responses to any questions we had. It's been a pleasure to deal with them and we are now a very happy family looking forward to moving into our new home.PositiveResponsiveness, Quality, Professionalism, Value

Josh · 12 June 2022

★★★★★ 5/5

Google

Southern & West Lettings are excellent agents. I was with them for almost 3-years and they helped resolve many issues at my property from plumbing to disruptive neighbours. They also provided great general service and were always friendly, professional and effcient in everything they did. I couldn't recommend them more. There were countless times that I would mention to friends and family how great my agents were and I'd happily work with them again.

Jack · 12 June 2022

★★★★★ 5/5

Google

Steff & the girls at Southern & West are AMAZING! They found me a quality long term tenant who's been renting my property for almost 2 years. I find Steff and the team to be friendly, professional and easy to deal with. They always let me know if any maintenance issues arise and send reasonably priced contractors which saves me the hassle of having to deal with it personally. I would highly recommend them and wouldn't ever use anyone else. Keep up the good work guys :)

Holly · 12 June 2021

★★★★★ 5/5

Google

Southern & West have managed the letting of my property since 2013 and I've always been very, very pleased with their performance. The tenants that they have identified have always been very good and have looked after the property very well. Steff is particularly knowledgeable and always keeps me up to date with changes in legislation. Excellent service, thank you Steff and Sophie.

Dave · 12 June 2023

★★★★★ 5/5

Google

I have found Steff, Sophie and the team at Southern & West to be incredibly responsive, engaging and a pleasure to deal with. Southern & West have been efficient and professional at every step of the letting process, proactive in their approach and processes and actively provided support and prompt communication for any concerns I had. I would recommend their services to anyone, without hesitation.PositiveResponsiveness, Quality, Professionalism, Value

Tom · 12 June 2022

★★★★★ 5/5

Google

We have known Steff and her team for over five years. We rented a flat from them in Poole. The original viewing, credit and reference checking were done very quickly and all our questions answered promptly. Over the past five years all …

Callsimon55 · 16 April 2024

★★★★★ 5/5

Google

One of the best letting offices that I have dealt with! Steff was always helpful when we had a problem or we needed anything. Always polite and informative. I have to say many thanks to Sophie as well for all of her help. It's a shame that we had to continue with another office.

Grigoris · 12 June 2023

★★★★★ 5/5

Google

Steff and Lauren were brilliant during the entire viewings/moving process and have been great since then as well. Prompt, attentive responses to all queries and always happy to help. They made my moving day a little more special with a housewarming gift box! Great customer service all around. - Codey.

Kingpin · 18 February 2025

★★★★★ 5/5

Google

One of the best letting offices that I have dealt with! Steff was always helpful when we had a problem or we needed anything. Always polite and informative. I have to say many thanks to Sophie as well for all of her help. It's a shame that we had to continue with another office.

Greg · 27 December 2022

★★★★★ 5/5

Google

I found Stef and Lauren to be very professional. Communication was prompt and clear. Any issues were dealt with in a very quick manner. Initial viewing was a little more complex than needed, but this was due to landlords requirements and not the agent. Overall a very straightforward and professional agency that I would recommend to both landlords and tenants.

Scott · 18 February 2025

★★★★★ 5/5

Facebook

Southern West and Lettings is one of the best estate agents in Bournemouth. Some others did not even reply to me in the beginning but thanks to Steff and Sophie’s professional and rapid service I was in a property swiftly. I have now moved out of the property and the hand over back to the landlord has been seamless and I’m extremely impressed at how efficiently the deposit has been returned. A massive thank you to Steff and Sophie where no problem was too big 😃

Sam · 17 July 2022

★★★★★ 1/5

Google

Called them to enquire, really rude on the phone. Don't reccommend.

Unhappy · 9 April 2026

★★★★★ 5/5

Google

After two more years I cannot recommend Steff and her team highly enough. Southern and West have been looking after our properties for a while now and I would highly recommend them to anybody. They are professional and friendly and provide an excellent service. Lin

Linda · 12 June 2022

★★★★★ 1/5

Google

What a sham of an estate agents. Have spent weeks trying to view a property to no avail. Spun every excuse under the sun. After no communication my daughter and me arranged an appointment to speak with them about putting a deposit and 2 …

Janine · 16 April 2025

★★★★★ 5/5

Google

Steff and the team are highly knowledgeable, professional and very friendly. I highly recommend them to all landlords and tenants. Thanks for all your efforts so far and for all the help and advise.

Ferndown · 12 June 2023

★★★★★ 5/5

Google

Trying to find a home to rent with a dog, even a tiny one, has been dreadfully hard. We'd lost out on so many properties and with days to go before out tenancy ended, they pulled out all the stops with our prospective landlord to consider us, which he did. We've now been in our new home for 3 weeks, with lovely neighbours and a nice landlord. We can't thank them enough for what they did for us and wouldn't hesitate to recommend their commitment and professionalism to all clients.

Beverley · 12 June 2023

★★★★★ 5/5

Google

Sophie has been absolutely great at getting us into our first flat. We weren’t sure what to expect as we’ve never rented before but she has been really helpful at answering all our questions and guiding us through the process.

Lauren · 12 June 2022

★★★★★ 5/5

Google

I rented two properties with Southern & West for a total of 8 years. Both of them were really well looked after, upkeeping maintenance was done regularly and whenever we reported an issue it was dealt with promptly and efficiently by their really friendly team. Not sure if just a coincidence, but the neighbours/tenants living in the other flats have always been very pleasant too, so all in all we really loved our experience in their properties.

Alexia · 12 June 2023

★★★★★ 1/5

Google

Please be aware, I have nothing but nightmare experience with this agency, and the most with landlord that I was renting from for long time, I did rent previously with no issues at all, but this agency and landlord is not even worth 1 star, just be mindful when letting, and know your rights. Highly disappointed

Ewa · 16 April 2024

★★★★★ 5/5

Google

We have been clients with Southern and West Lettings for many years. We also have a property with another agent so have a yard stick to measure by. Without doubt Southern and West offer a very reliable, efficient, professional and importantly friendly service. They always reply promptly to calls or emails. I will be moving the other property over when the opportunity rises. Keep up the good service.

Trevor · 12 June 2023

★★★★★ 5/5

Google

Thank you to Southern and West lettings. Sophie went above and beyond! Highly recommend 🙂 …

Corey · 12 June 2023

★★★★★ 1/5

Google

Really not happy with the experience we had with Southern and West Lettings. My partner and I have been renting properties for years now, all different agencies, we've never missed a payment and always take great care of the properties we live in! We fell in love with a property a few weeks ago and basically wanted it from the get go! We hastily rang up to see if it was still available. It was and when we asked for a viewing, the agent explained that paperwork had to be signed beforehand due to covid, which is absolutely justified! However, when we received the paperwork, it was as if we'd already got the property! EVERYTHING had to be signed including personal information, before a viewing could take place. This was made even more difficult due to the terrible PDF format that was provided. Understandably, this process took a long of time to complete. After sending some emails to the agent expressing how anxious I was about loosing out on the opportunity of simply viewing the property and whether we could provide a holding fee while the paperwork was being processed, as I was confident it would go through fine and desperately wanted the property, these emails were not replied to until I physically rang up later that day. She casually replied to my emails towards the company's closing time, stating that we couldn't pay a holding fee until we had seen the property first hand!?!? Which highly confused me, considering when we asked why we had to fill out so much paperwork containing personal information before simply viewing the place, we were met with sassy responses such as "as you are aware we are in a pandemic" and "we aim to stop the virus, not spread it." Baring in mind, there was a perfectly good video viewing of the property provided online, which we'd viewed more times than I'd like to admit, we absolutely adored the property due to simply needing more space, had the funds ready to pay deposit and at least 3 months rent upfront even in these difficult times, and were willing to throw money at these people without even viewing the property physically, to do our part in containing the virus. I was absolutely baffled at the response we received. Naturally I panicked and immediately responded, asking what the earliest and most convenient time for me to view the property was (as all paperwork had been provided at that point) I was ignored until a lot later into the next day, where the agent we were dealing with explained that the property had been taken (after saying the day before that the only available viewings were on Friday that week, it was Wednesday) and "best of luck to us". Not "we have a few more properties available if you would like to see those?", or "I'll keep your details and inform you when some similar properties come up if you like?". I fully understand that agency work is stressful and busy, and most of the time am very empathetic and patient, especially at the moment, but I feel the whole process from start to finish could have been handled far better, considering the property video viewing online was more than enough to go by, I really don't understand the thought process of signing ALL paperwork beforehand, especially if the people have successfully rented properties previous. So I guess my conclusion is, this whole process was an absolute waste of time and stress for us, made us feel inadequate and quite frankly neglected towards the end (I sensed a shift in the pace of replies when a guarantor was required! I have TWO jobs, my boyfriend works 40hour weeks!) So if you are furloughed due to current times...don't bother contacting them! Cheers for nothing Southern and West Lettings!

Kiri · 12 June 2021